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Avis sur Moon Escape- Castle Rock Trail Cottage

Moon Escape- Castle Rock Trail Cottage
Big Bear Lake, CA

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 14 avis sur 17." "
Note des voyageurs de 8 (Bien), d’après 1 avis sur 17." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 17." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 17." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 17." "

9,4/10

Propreté

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

Avis

10/10 Excellent

Kinga

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The cottage is cozy, warm, and awesome! We would definitely stay again if traveling to Big Bear in the summer! The parking was less than ideal due to the frozen snow piles around the house If you have a regular car.
Séjour de 2 nuits en février 2023

6/10 Satisfaisant

Jean-Paul G.

Les points forts : Propreté
Great property
The property was great! Despite having trouble driving uphill on an icy/snow path to the parking space. More responsiveness from the office would have been beneficial as well. Once again, the property was just as pictured!
Séjour de 1 nuit en janvier 2023
Réponse de VrboOwner le 18 janv. 2023
Thank you so much for sharing your review with us Jean-Paul. Our team takes all feedback to heart and are working on improvements to ensure a much better visit with communication can be had next time! We hope to host you again!

10/10 Excellent

Sonny B., Alhambra

Les points forts : Propreté
Family vacation
Everything was perfect, was even offered a late check out which worked out great for our family. Will definitely revisit
Séjour de 2 nuits en décembre 2022
Réponse de VrboOwner le 12 janv. 2023
We're happy to see that you had a 5-Star experience at Moon Escape. Thank you so much for sharing your kind review. Our Big Bear Vacations team is looking forward to the opportunity to host you all again!

10/10 Excellent

Michaela W.

Les points forts : Propreté
Wonderful Place!
The cabin itself was about 15 minutes from the front desk location, which we had never experienced before. This was the cutest and most comfortable cabin though. Parking was a little interesting. There were poles in the ground where it was labeled for parking making it impossible for any car to fit, so you had to fit them next to the house. Internet was better than at my own home and you could see the lake from the front porch. The staff was very helpful and always reachable.
Séjour de 2 nuits en décembre 2022
Réponse de VrboOwner le 12 janv. 2023
Thank you so much for choosing Big Bear Vacations and for the 5-star rating. While we are so pleased to hear you found your stay at Moon Escape to your liking, we apologize for any inconvenience you may have experienced with the parking and check-in process. The City of Big Bear Lake has regulations and rules that the host and guest must follow, such as doing a face-to-face check-in; we hope this did not impacted your stay. Your review means a lot to us. Thank you for choosing us and our team is looking forward to hosting you again soon.

10/10 Excellent

Pamela F., Porterville

Les points forts : Propreté
Great stay
The cabin was very comfortable. It is easy to find and the porch was a perfect spot to relax. The only complaint would be the animal hair on some of the pillows and furniture and the cabin sits on a busy street but it was Labor Day weekend and it might not be as busy other times. All in all it was a wonderful stay. We would stay here again.
Séjour de 2 nuits en septembre 2022
Réponse de VrboOwner le 13 sept. 2022
Thank you so much for taking the time to share your experience at Big Bear Vacations, Pamela. We very much appreciate your comments regarding your stay. I will be sure to share your feedback about the animal hair on certain areas of the property with our housekeeping team and rest assured that we are taking the appropriate measures to address the concern you raised. Again, thank you for the 5-star rating and we hope to see you again!

8/10 Bien

Penny R.

Les points forts : Propreté
July 4
Very rustic. Convenient location.
Séjour de 4 nuits en juillet 2022
Réponse de VrboOwner le 22 juil. 2022
Thank you for choosing to stay with Big Bear Vacations. We hope you enjoyed your stay at Moon Escape. Our Big Bear Vacations team is looking forward to the opportunity to host you again!

10/10 Excellent

Lizeth R.

Les points forts : Propreté
Lovely and Relaxing
Very clean and cozy, loved the location and the big deck. Enjoy my stay there with my little family. Looking forward to be back soon.
Séjour de 2 nuits en avril 2022
Réponse de VrboOwner le 21 mai 2022
We are so grateful for your 5-star review. Thanks for sharing your rating with us and for choosing Big Bear Vacations to host you. Our team is looking forward to the opportunity to host you again!

10/10 Excellent

Elizabeth A., Rialto

Les points forts : Propreté
Great place
Everything was great. No issues
Séjour de 2 nuits en février 2022
Réponse de VrboOwner le 4 mars 2022
Thank you so much for the 5-star review, Elizabeth. We hope that you had an enjoyable and memorable stay. We hope to see you again soon.

10/10 Excellent

Sanaz G.

Les points forts : Propreté
Perfect
We loved our stay. Clean, had everything we needed. Recommend it!
Séjour de 2 nuits en février 2022
Réponse de VrboOwner le 18 mai 2022
So glad to hear that you enjoyed your trip with us here at Moon Escape Sanaz! Our team is looking forward to hosting you again!

10/10 Excellent

Thomas O.

Les points forts : Propreté
Nice place
Nice place
Séjour de 2 nuits en février 2022
Réponse de VrboOwner le 25 févr. 2022
Thanks so much Thomas! We hope to host you again!!

10/10 Excellent

Garrett J.

Les points forts : Propreté
Cozy stay. The back deck was my favorite
Cozy stay. The back deck was my favorite. I would definitely come back!
Séjour de 1 nuit en septembre 2021
Réponse de VrboOwner le 30 sept. 2021
Thanks so much Garrett! We hope to host you again soon!

10/10 Excellent

Julie H.

Les points forts : Propreté
Great stay for small family
We had a great time. The cabin was comfortable and well decorated. My son loved it. We were close to the lake and big bear village. We had a great stay.
Séjour de 4 nuits en juillet 2021
Réponse de VrboOwner le 14 août 2021
Thanks so much for your kind review! Our team is looking forward to the opportunity to host you again soon!

6/10 Satisfaisant

Arora H.

Les points faibles : Propreté
Very nice for the price
The place is adorable the down side is the cobwebs all over the place. It was peaceful and my hubby and I enjoyed it.
Séjour de 4 nuits en juillet 2021
Réponse de VrboOwner le 14 août 2021
Thanks Arora- Our team has implemented a new enhanced cleaning and sanitation vendor to ensure that this situation doesnt happen again. Hopefully we can host you again soon!

10/10 Excellent

Linda B., HENDERSON, NV

Les points forts : Propreté
Love this cabin
Cabin had everything anyone could want. Loved the bear decor. Great cabin....loved it!!! Dont see how anyone could possibly not love it!
Séjour de 3 nuits en juin 2021
Réponse de VrboOwner le 14 août 2021
So glad you enjoyed Moon Escape Linda! Our team is looking forward to your return visit!

10/10 Excellent

Dave C., Arcadia usa

Les points forts : Propreté
Great Place
Enjoyed this quaint cabin.
Séjour de 5 nuits en juin 2021
Réponse de VrboOwner le 18 juil. 2021
So happy you enjoyed your visit Dave! Our team is looking forward to hosting you again !!

10/10 Excellent

Melisa C.

Les points forts : Propreté
Didn't want to leave!
Super cozy & perfect for me a my daughter. Short stay for us, but we fully enjoyed our own comfy rooms, amazing views, giant deck, and adorable Big Bear décor. Great price too! We'll seek out the same place to stay again. BBV were very helpful & communicative as well! Thank you!
Séjour de 1 nuit en mai 2021
Réponse de VrboOwner le 9 juil. 2021
Thanks so much Melisa! Moon Escape sure is a gem of a retreat cabin! Looking forward to your return visit with your daughter!

10/10 Excellent

Melissa C., Rancho Santa Margarita CA

Les points forts : Propreté
Fun Winter Getaway
Charming, cozy cabin with mountain theme decor. Adorable bears everywhere greet you during your stay. All the amenities of home available with a beautiful view of the lake and towering pine trees. The deck is huge and has a view of the lake. We especially enjoyed the bar at the window viewing the lake since it was really cold with snow and we had the fireplace going. We were charmed and had a restful and rejuvenating visit. We will be certain to return!! Close proximity to the Castle Rock Trail also!
Réponse de VrboOwner le 17 mars 2021
So glad to hear that you loved your visit with us Melissa! This home is such a gem and we are so happy that you enjoyed it as much as we do! See you again for your return visit soon!