Merci beaucoup Pascal !Merci d'étre venu chez nous et aussi pour vos commentiares, trés gentil.A "Bienne" tôt!Dave Mylius & équip

Dear Rona Sheppard, We are sorry to hear that you encountered problems during your stay at our hotel. Your comfort and satisfaction are our priority, and we take your comments very seriously.First of all, we sincerely apologize for the inconvenience caused by the malfunctioning air conditioning, we immediately called the support team and we really understand the inconvenience this can cause, especially in hot weather. We have taken note of your experience and will do everything in our power to improve our response capacity in the event of technical problems in the future.Regarding the parking lot, we are aware that access can be difficult at this point, special with all the construction around our hotel. We are constantly working to improve this situation and make entry more convenient for our customers.However, we are delighted to hear that our restaurant manager was a positive point of your stay. His dedication to helping with the air-conditioning, is much appreciated and expect. We are delighted that he was able to provide you with an excellent meal in our restaurant, even after your late arrival due to the maintenance problem. His attitude beyond the call of duty is exemplary, and we are proud to have him on our team.We always trying to provide the best to our customers, this is the team's values and what everyone works towards – thank you for your recognition!We have also taken into consideration your comments about our reception staff. We are doing everything we can to avoid staff shortages, especially when there are special events.We hope you will give us another chance to welcome you to our hotel and provide you with a more pleasant experience. If you have any further comments or concerns, please do not hesitate to contact us directly. Best regards,Courtyard by Marriott Biel / Bienne Team

Hi Barbara, thanks for giving us the 5 out of 5, looks like the team did a good job of looking after you!

Hi Barbara, thanks for giving us the 5 out of 5, looks like the team did a good job of looking after you!