Monsieur, Nous offrons seulement le petit déjeuner continental si il a été réservé d'avance. Quant au petit chien, ce n'est pas la taille qui compte, nous devons nettoyer la moquette avec un produit spécial aprês la visite d'un chien et le temps que cela prend . Ce n'est pas un prix exhorbitant , et peu d'hotels acceptent nos amis les animaux dans les chambres. Les draps et housses de couette sont changés après le passage de chaque invité, ou sur demande. Le linge de lit et les serviettes de toilette sont lavés et séchés à l'hotel. Merci de nous avoir attribué 4 étoiles

Thank you very much for your review Michael. We are really pleased you enjoyed your stay and hope to welcome you again in the future.

Dear Hannah,We are sorry you found your experience below par. There is no mould on the wall. This is a 400 year old original Inn, not a prefab. The towels are exactly 1 year old, the pillows just a month old with protectors and we have brand new bedding. There are always spiders in old buildings and webs do appear overnight. As fastidious as the cleaners are, they do not maintain a night watch vigil, it is part and parcel of being nestled in the countryside. We apologise if your table was not clean prior to sitting down.I think you really need to report any problems to management so that something can be done to rectify any issues you may have. Slamming a business unnecessarily does no justice to you or anyone else. The friend of a friend story, is just that, a story. Unfortunately they left a day early as they had to attend to a sick relative. Please do not spread untruths. Best wishes, West Country Inn

Thank you for your fantastic review Bob. We hope to host you again in the future.Kind regards,West Country Inn

Thank you very much for the great review. We are really happy you enjoyed your stay with us and hope to host you again in the future.Kind regards.West Country Inn

Dear Phillip. We would be very interested to know why you found us "terrible?" You and your colleague arrived to pre warmed rooms, enjoyed a meal of BBQ ribs with a large salad, corn on the cob, premium fries, cob corn with butter and a dish of coleslaw each. Your food was made fresh to order and not pre-packaged. You never gave us even a hint of criticism or voiced any concern. Reviews like these are upsetting to our staff when they are doing everything in their power to provide and enjoyable and comfortable stay. For whatever possible reason, we are sorry you found us to be "terrible".

We are absolutely delighted to have provided you with an excellent stay with excellent food. The staff will be very grateful to know that you enjoyed your long weekend. We hope to see you and welcome you again one day. Best wishes,The West Country Inn Team.

Dear Peter, Thank you for your review but we do not tolerate exceptionally rude people which is exactly as your strap line proves. We will leave it there. The staff have absolutely refuted your remarks and have assured that you have fabricated your rendition of the facts. We are sorry that sarcasm is a factor of your review. We act appropriately and if you are rude to our staff, do not expect them to be receptive to your bad manners and behaviour.Thank you from the West Country Team for your review.

Thank you for your welcoming comments. We are pleased you enjoyed your stay.Kind regards,West Country Inn

Hi Rosalind, Thank you for your review. We hope to welcome you again in the future. Kind regards, West Country Inn Team

Dear Nigel, Thank you very much for your review. We appreciate your feedback. Kind regards, West Country Inn Team

Thank you for your feedback Rupert, Much appreciated. Kind regards, West Country Inn

Thank you Kevin, Lovely comments. We hope to welcome you back one day! Many thanks, West Country Inn

Hi Matthew, Lovely review and very much appreciated. We are happy to hear you may be returning. Kind regards, West Country Inn

Thank you for your review. We are pleased you enjoyed your stay.

Thank you. Glad it all worked out well. Many thanks, Westcountry Inn

Thank you for your positive review. Much appreciated. We hope we will be able to welcome you back to the Inn soon. West Country Team

Dear Anonymous, Thank you for your positive review. Much appreciated. Kind regards, The West Country Team

Dear disappointing, I am sorry you experienced a plumbing issue. We have called the plumber and everything now works as it should. We have no control over any faulty breakdown issue. I do not understand the poor choice of cereals? There are 4 plus porridge from which to choose, -(Crunchy Nut, Special K, Fruit & Fibre and Co-Co pops - not enough for you? We are a 9 bedroom AA 3 Star Rated Inn. What would you have liked? I have asked the cleaning team about your cleanliness issue? All of our rooms are routinely inspected. I apologise if we did not meet your expectations. All rooms have been recently painted and decorated to freshen up after the long period of lock down. Perhaps, some more feedback from you would be nice? 'Anonymous' ID does not help us if nothing is reported to us at the time. As for staffing, all of us in the Hospitality Trade are suffering with lack of employees, many of which are still on furlough. It seems that nobody wishes to work at the moment. Like many others, we have advertised until we are blue in the face and the issue has been frequently reported on the national news channels. Nothing can rectify the current national shortage at this point in time, a product of the aftermath of a national Covid crisis. We wish you well for the future. The West Country Team.

Hello reviewer. The West Country Inn has just had a make over with all rooms freshly painted and builders inside the bar to re-render the whole wall. Where did you stay? West Country Inn? We beg to differ. Sounds like you require a Travel Lodge not an authentic (outdated?) 400 year old Inn. This makes no sense whatsoever. No grey haired ladies here either? Insensitive, you must be. Best of luck out of the pandemic, your expectations are simply fabulous. Kind regards, The West Country Team

Dear John, We are not sure why you gave us such a low score. We are currently only authorised to house key workers by adherence to strict goverment set rules and regulations. Your assessment is indeed rather unfair to our hotel and it's employees who are in good faith, rigorously complying to the rules.

Thank you Oliver for your great review. I certainly hope we will be able to Welcome you back one day in the future. Best wishes from Laura and the West Country Team.

Hi Chris, Thank you for your great review. I hope we can look after you in the future. Kind regards, Laura

Hi Cathy, Thank you for your positive review. It was a pleasure hosting your family. I hope we can welcome you back in the future.

Thank you Robert, Much appreciated. We hope to host you again one day.

Hi Steve, It was a pleasure to serve you. I am really happy you enjoyed your stay and hope to welcome you again in the future. Kind Regards, Laura and Staff West Country Inn

Dear Martyn, The Staff do remember you well. We could not do enough to ensure that you enjoyed your stay. You seem to be contradictory.... You did not pay 'extra' what so ever for breakfast. Our regular breakfast time slot is at 08.30am. However, you may also book a time slot of 07.30am and many of our working clients will request this. We also offer a Free packed lunch in lieu of. With several options to choose from, we would respectfully request that you adjust your attitude when speaking to our Staff who would have been more than pleased to help. The other "chap" you spoke of, elected to have a lie in and checked out after 10am! Your perceptions were not factually correct. We apologise that you felt aggrieved in any way. We have been looking after our guests for 16 years and like to think we are a friendly caring and personable team. We employ the most accomplished & experienced Chefs in this area, everything is sourced locally and hand made. I think you must have had a bad work day and we are sorry to have received the brunt of your wrath. Best regards for your future.

Dear Geoffrey, Thank you very much for your perfect review score. We appreciate your feedback and hope to welcome you back to the West Country Inn again in the future. Kind regards, Laura and our Team.

Dear John. Thank you for your review. We hope you had a good stay with us and hope to welcome you again.

This review was appealed on Trip Advisor under the Hotel section and was withdrawn for non factual content. The writer has campaigned slanderous content. This hotel will not entertain this review.

Hello Alexandra. Thank you very much for your kind response. We are pleased that you enjoyed your stay and look forward to welcome you again in the future. Kind regards, the West Country Team

Dear Anonymous, I am very sorry that you did not appreciate our beautiful property. In a property of this age of over 400 years, there are always ongoing maintenance as with any hotel. All rooms have been repainted and refurbished and the entire Inn was only re-painted last year with costs amounting to over 10K. We appreciate you may not like the décor, but this is of personal taste and we reflect our choice to sympathetically match the bygone era and history of this authentic 16c coaching Inn. All the towels are brand new, in fact big fluffy gold high quality that you do not see in many hotels. If you would like a modern purpose built square accommodation without authentic old beams, then I would suggest a visit to a Premier Inn or Travel Lodge. They may better suit your needs and expectations. Furthermore, the mattress has never represented a problem with other reviewers> As a benefit of doubt, we will review this aspect to see if it needs replacing. If you do not mention any problems during the time of your stay, how are we to rectify any problems that you may have? We are fully dedicated and take pride in our property to ensure our guests are comfortable. I am afraid this property was clearly not of your taste. If one looks at the overall picture of reviews, it would seem that yours is an anomaly. It seems that you did not fully turn the shower to it's maximum output. We wish you well. Kind regards, the West Country Team.

Dear Anonymous, We are sorry that you felt disappointed by breakfast. The Chef was not late and nobody slept in. Our breakfast time started at 8.30am as advertised as it has done for 16 years. We are able to accommodate an earlier seating by request only. The Staff have been trained on how to change a beer barrel and the proprietor is unable to be on site 24 hours a day. If the supply of a barrel runs out, we will do our best to replace it as quickly as possible. From the server's perspective, they are unaware as to when a barrel finishes, until such a time as the product no longer draws. It is such a shame that you chose to locate your meal elsewhere as we have superb Chefs on site. You really did miss out on that one. Never judge a book by it's cover. Kind regards and apologies if you misconstrued the situation.

Thank you Anne, We appreciated your feed back and hope you will visit us again soon.

Thank you for your lovely review. Much appreciated. Kind regards, The West Country Team

Thank you Les for your review. The Inn will always look dated as it is over 400 years old. We are very sympathetic to it's roots and decorate accordingly. During the Summer, the whole Inn benefitted with a re-paint outside. At a huge cost, unlike a chain, we can afford to do on a priority basis. I am glad you enjoyed your stay. Kind regards, Laura and the team.

Dear Howard, I have responded to this review several times. You are able to check in anytime after 2pm. You did not find the correct entrance and telephoned me as I was helping another customer. Regretfully you did not find the correct main entrance next to the car park and I had to wait for you to return from the wrong side of the building. The sheets were clean but creased as the housekeeper put a king sized bottom sheet on your bed instead of a double. I even showed you this, apologised for the mistake and thought you would understand, but you did not. I inspected the pillow case in question, I could find no stain and asked you where it was? You refuted our attempts to rectify a simple remedy by allowing me to put the correct sized linen on the bed. I would have even offered you a bottle of wine for your trouble but unfortunately you were unwilling to let us rectify the situation. It was only the food service that was not available until 6pm, everything else was available. We hope you found the perfect stay. Kind regards, Laura.

Thank you for your fantastic review. Really happy you enjoyed yourselves. Thank you for booking the West Country Inn. Kind regards, Laura

Thank you for your comment. We can do breakfast earlier by arrangement and we always offer a free packed lunch if required in lieu of if required. Many thanks for staying with us. Kind regards, Laura

Thank you very much for your review. I am so happy that you enjoyed your stay, a pleasure to host you. Kind regards, Laura

Dear Reviewer, Thank you for your score, much appreciated.

Hello John, Many thanks for your kind words. We all appreciate these very much. Best regards.

Thank you for your great review Graham. We appreciated your feed back! Kind regards, Laura

Dear Mike, I am very sorry to read this especially after our focused attention to you. We waived your charge for the second night. I am sorry that you felt so disturbed that you felt the need to post this months later. We did everything we could to appease you. There are people who are not disturbed and hear nothing. I am sorry for your experience. I offered to accommodate you for free the second night in a different room. What a shame. Kind regards.