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Avis sur Earl's Reef Hotel

4 out of 5
Earl's Reef Hotel
91/22, Maradana Road, Moragalla, Beruwala

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 5 avis sur 22." "
Note des voyageurs de 8 (Bien), d’après 6 avis sur 22." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 22." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 22." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 22." "

6,6/10

Propreté

7,2/10

Personnel et service

9,0/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Christian, Grenoble

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
pour le Sri Lanka, c'est pas mal..
Pour le Sri Lanka, c'est pas mal...ils ne savent pas encore faire avec le tourisme. Le personnel est très gentil et serviable, le restaurant est très correct. Les chambres standard ne sont pas assez petites, surtout pour un 3 ème lit, pourtant proposé et facturé.
Séjour de 4 nuits en février 2018
Réponse de Sales Dep. le 21 févr. 2018
Dear Valued Guest, Thank you very much for your feedback. Appreciate your compliments and will look in to the issues you have mentioned. Looking forward to welcome you if you visit Sri Lanka again.

10/10 Excellent

DULAN

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Excellent and welcoming staff. Nice clean rooms with beach view. Excellent food. Quiet and convenient location.
Séjour de 1 nuit en juillet 2022
Réponse de General Manager le 18 sept. 2022
Dear Guest,Ayubowan (May you blessed with a long life!!),We are delighted to read that you had a wonderful time and that our Team Members contributed to make it even better. Thank you for highlighting your positive experiences and for noting the excellent service provided by our Team Members. It is also very encouraging for them to read the positive comments and see that their efforts have been recognized and appreciated.We hope to have the pleasure of welcoming you back to the Earl's Reef Beruwala in the near future.Thank you,Sujeewa De ZoysaGeneral Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en février 2022
Réponse de Sales & Marketing le 6 mars 2022
Dear Valued Guest, Greeting from Earl's Reef! Thank you very much for your feedback and we believe you have had a wonderful stay with us and then you very much for your rating. Looking forward to welcoming you back gain at Earl's Reef.

4/10 Médiocre

Sasitha

Les points faibles : Infrastructures et conditions de l’hébergement
Room was not ready for a couple
We didn't have water in our room. Water also not good.
Séjour de 1 nuit en septembre 2019
Réponse de Sales le 23 sept. 2019
Dear Sasitha, Greetings from Earl's Reef! Appreciate your feed back and it seems you have not had a good stay with us. Extremely sorry that we have not put water in to the room and hope we have rectify the issue in no time. We have not had any prior requests regarding special arrangement. Otherwise we would have make the necessary arrangements. Thank you very much for you stay and looking forward to welcome you back and will make necessary arrangements accordingly.

6/10 Satisfaisant

Samuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2019
Réponse de Sales le 8 juil. 2019
Dear Valued Guest, Thank you for your feed back regarding your stay.

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en avril 2019
Réponse de Sales le 16 avr. 2019
Dear Valued Guest, Thank you very much for your perfect rating and looking forward to welcome you back!

4/10 Médiocre

Satish

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
What you see is not what you get !!!
Except for the food, rest of the things were mediocre, the doors and cupboards were squeaky , the bath room stinks, the rooms are not maintained properly, the water from the tap is not even good for rinsing your mouth......definitely not value for money
Séjour de 1 nuit en mars 2019
Réponse de Sales le 16 avr. 2019
Dear Valued Guest, Thank you for your comments and appreciate your compliments. Also we are sorry to hear about the negative experience you had. Sorry for inconvenience faced.

2/10 Horrible

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
浴槽の汚さ。コップの汚さ。タオルも雑巾のようなボロボロのもの。浴槽もコップも本当に洗っているのでしょうか？ その他部屋の不備に対してのスタッフの対応の悪さ。不備に対し、謝りもせず部屋で待たせ、終いには放置されました。３日滞在しましたが、その後も何も言ってくることはなく、こちらももちろんその程度だと諦めました。酷いとしか言い様はありません。 全く5つ星ではないですよね。 二度と利用しませんし、誰にもお薦めしません、
Séjour de 3 nuits en février 2019
Réponse de Front Office Executive le 3 avr. 2019
Dear Guest, We appreciate the time you have taken to rate us on Expedia and we take this opportunity to thank you once again for choosing in Earl’s Reef Beruwala. We are disappointed to find that we did not entirely met your expectations and we would like to apologies most sincerely for this.We have taken into consideration your comments which will be invaluable to our continuous improvement processes. With the assurance of a better experience next time, we hope you will consider returning to stay with us. Thank You Earl’s Reef Management

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Reception area nice, rooms old and shabby, there were no night lights, bathrooms very old and tiles q dirty, smelly loo
Séjour de 2 nuits en février 2019
Réponse de Sales le 27 févr. 2019
Dear Valued Guest, Thank you very much for your feed back and for the compliments. We are sorry for the experience you had with the bathroom and will take the necessary actions to rectify the problem. Looking forward to welcome you back.

10/10 Excellent

Marlon

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent as always very good in all aspects we will be back to
Séjour de 3 nuits en février 2019
Réponse de Manager le 21 févr. 2019
Dear Marlon, Thank you very much for perfect rating and positive feedback. Looking forward to welcome you back at Earl's Reef.

6/10 Satisfaisant

Farkhad

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Завтрак оказался очень слабым, территория тоже не впечатлила, газоны с проплешинами, лежаки вроде все заняты но никого на них не было по факту. В номере не работал телевизор и странно что при заселении вдвоем все равно давали 1 ключ на двоих, а за 2 ключ требовали доплату. Также чтобы закрыть дверь при выходе из номера нужно было постоянно прикладывать карточку, но это видимо чтобы ее не забывали в номере Красивый вид на риф, но много мусора на пляже, но это скорее к отдыхающим претензии
Séjour de 2 nuits en février 2019
Réponse de Manager le 21 févr. 2019
Dear Farkhad, Thank you for your feed back. We are sorry for the inconveniences face during your stay and appreciate your compliments.

2/10 Horrible

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté et personnel et service
What I like about this property is that it’s on front of the beach, but what I didn’t like are no one at the hotel and they said it’s fully booked, the dine-in restaurant will take your selected order and make for you another one whatever he likes, room service is very slow and once I kept calling them more that two times and they’re trying to make me wait and they close so they don’t serve me.
Séjour de 3 nuits en décembre 2018
Réponse de Manager le 30 déc. 2018
Dear Valued Guest, Extremely sorry for the inconveniences faced. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies. Thank you very much for your compliments as well.

4/10 Médiocre

Michel, France

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hotel is quite old and rooms were never renovated. Staff is friendly but don't expect a 4star hotel. Bathroom smelled humidity, the standard is 1 big and worn out towel per person and the place is infected by mosquitoes.
Séjour de 1 nuit en novembre 2018
Réponse de Sales le 14 nov. 2018
Dear Michel, Thank you very much for your feedback and for your stay. Sorry for the discomfort you faced and appreciate your compliments.

4/10 Médiocre

Lakshya

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Horrible condition & service. Never staying here!
There was no one at the bell desk and at the check-in desk when I arrived at around midnight. After waiting for about 10 minutes and handling my luggage myself, someone showed up at the check-in desk only to take 15 more minutes to process the check-in. When I asked for a mosquito repellent, the staff brought it in 30 minutes and it was a different plug type so it wouldn't go in the socket. I didn't bother to call the reception again as I was tired but they should have brought something that worked in the first place. The toilet was dirty and not sanitized, the room floor was oily and sticky, the WC was not fixed properly (it was shaking when used!). Over all condition of the room was very poor. Not anywhere near a 5-star hotel. 3-stars max!
Séjour de 1 nuit en septembre 2018
Réponse de Sales le 1 oct. 2018
Dear Valued Guest, Extremely sorry for inconvenience faced and please accept our sincere apologies for the series of unfortunate incidents occured.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en septembre 2018
Réponse de Manager le 20 sept. 2018
Dear Valued Guest, Thank you very much for your feedback and perfect rating. Looking forward to welcome you back at Earl's Reef in the near future.

8/10 Bien

Asia, Qatar

Les points forts : Propreté, personnel et service, confort de la chambre
The view of the beach is amazing, choosing this hotel was very good decision.
Séjour de 2 nuits en août 2018
Réponse de Sales le 27 août 2018
Dear Valued Guest, Thank you very much for your positive comments and perfect rating. Looking forward to welcome you back at Earl's Reef!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hervorragende Lage
Direkt am Strand mit sehr schönem, gepflegtem Palmengarten. Sehr freundliches Personal und reichhaltiges Buffet. Zimmer dürfte etwas größer sein, bietet aber einen Balkon mit Sonnenuntergang
Séjour de 1 nuit en mars 2018
Réponse de Sales le 1 mai 2018
Thank you very much for your positive feedback and looking forward to welcome you back again at Earl's Reef.

8/10 Bien

Jasmine

Les points forts : Personnel et service et confort de la chambre
Väldigt fint
Väldigt fint hotell! Allt var tipptopp förutom själva rummet. I rummet var det väldigt mycket insekter och lite ostädat i kanter och så vidare. Annars väldigt fint på själva hotellområdet och jättebra service!
Réponse de Sales Dpt. le 23 avr. 2018
Thank you very much for your feedback and looking forward to welcome you back.

8/10 Bien

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good hotel
nice hotel, looking a bit tired in the rooms but they are having a renovation soon. was still good value for money though. breakfast was delicious and pool was nice with comfortable sunloungers. nice garden. short walk to the beach. it wasn't the best beach though. I have heard bentota beach is really nice which would be a short tuk tuk journey
Réponse de Sales le 6 avr. 2018
Dear Christopher, Thank you very much for your review and appreciate your compliments regarding the facilities and services. Looking forward to welcome you back at Earl's Reef in the near future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place on a super spot
Very nice just as our expectations
Séjour de 3 nuits en décembre 2017
Réponse de Sales Dep. le 8 janv. 2018
Dear Happy Traveller, Thank you very much for your feedback and looking forward to welcome you back at Earl's Reef.

8/10 Bien

ERNST

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Schöne Ferien erlebt.
1.wurde ich nicht gemeldet von Euch.Musste 1/2Std.warten zum abklären.dann war alles ok.obwohl ich über 2 monate voraus buchte.Ein kleines Hotel mit älteren Zimmern.Essen Super und Staff freundlich.
Séjour de 8 nuits en décembre 2017
Réponse de Sales le 22 déc. 2017
Dear Guest, Thank you very much for our feedback and for your compliments mentioned.

4/10 Médiocre

sulyman

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
افطار سيئ الانترنت سيئ جداً
Séjour de 4 nuits en juillet 2017
Réponse de Pasindu le 16 mai 2022
Dear Valued Guest, Extremely sorry for inconvenience faced and please accept our sincere apologies for the series of unfortunate incidents occurred.