Avis sur Quentin XL Potsdamer Platz Hotel
Quentin XL Potsdamer Platz Hotel
Potsdamer Straße 76-80, Berlin, BE
Avis
7,6
Bien
7,8/10
Propreté
7,2/10
Personnel et service
8,0/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
15 nov. 2022
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en novembre 2022
Réponse de Quentin Hotels Team le 21 nov. 2022
Dear guest, thank you for your stay! Best regards, Quentin Team
8/10 Bien
Voyageur vérifié
23 août 2019
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en août 2019
6/10 Satisfaisant
Jing Yi
19 juin 2019
Les points faibles : Propreté et personnel et service
Jing Yi
Séjour de 3 nuits en juin 2019
10/10 Excellent
Naphine
Voyage en couple
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Naphine
Séjour de 1 nuit en mars 2024
6/10 Satisfaisant
leah
24 mars 2024
leah
Séjour de 1 nuit en mars 2024
8/10 Bien
Robin
3 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Robin
Séjour de 2 nuits en mars 2024
8/10 Bien
Katarzyna
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Katarzyna
Séjour de 2 nuits en juillet 2023
10/10 Excellent
Natalie
2 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Natalie
10/10 Excellent
Raja
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Raja
Séjour de 7 nuits en décembre 2023
Réponse de Flori F le 22 févr. 2024
Dear Raja,Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you enjoyed your stay at our hotel and that you found our breakfast satisfying, rooms comfortable, and staff helpful.We appreciate your suggestion regarding the wifi strength and the provision of tissues in addition to toilet paper. Your feedback is invaluable, and we will consider it as we strive to improve our services.We're delighted that our convenient location near Potsdamer Platz and the Brandenburg Gate met your needs.If there's anything else we can do to enhance your experience or if you have any further suggestions, please don't hesitate to let us know. We're here to ensure your comfort and satisfaction.Thank you for choosing our hotel, and we look forward to the pleasure of welcoming you again in the future.Warm regards,Reservations Department
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
20 déc. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
8/10 Bien
Jeanne Kongsted
14 déc. 2023
Jeanne Kongsted
Séjour de 3 nuits en décembre 2023
8/10 Bien
Martina
13 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Martina
Séjour de 1 nuit en décembre 2023
8/10 Bien
gözde
5 déc. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Berlin
gözde
Séjour de 9 nuits en novembre 2023
8/10 Bien
Sascha
Voyage en couple
2 déc. 2023
Les points forts : Personnel et service
Sascha
Séjour de 1 nuit en décembre 2023
Réponse de Bahareh, Reservation Department le 15 déc. 2023
Sehr geehrter Sascha,herzlichen Dank für Ihr freundliches Feedback. Es freut uns sehr zu hören, dass Sie unser Hotel und das Personal als freundlich und kompetent empfunden haben. Wir entschuldigen uns für die festgestellten Mängel, wie das gebrauchte Handtuch und die Abnutzungserscheinungen an den Möbeln. Ihre Anmerkungen sind für uns äußerst wichtig, und wir werden sicherstellen, dass solche Unannehmlichkeiten behoben werden.Wir hoffen, dass Sie trotz dieser Punkte einen angenehmen Aufenthalt bei uns hatten und würden uns freuen, Sie in Zukunft erneut als unsere Gäste begrüßen zu dürfen.Mit freundlichen Grüßen,
10/10 Excellent
Florence
27 nov. 2023
Florence
Séjour de 4 nuits en juillet 2023
10/10 Excellent
angharad
27 nov. 2023
angharad
Séjour de 3 nuits en novembre 2023
10/10 Excellent
Tjerk
8 nov. 2023
Tjerk
Séjour de 2 nuits en novembre 2023
6/10 Satisfaisant
Nadine
7 nov. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Nadine
Séjour de 2 nuits en novembre 2023
10/10 Excellent
Irina
6 nov. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Irina
Séjour de 1 nuit en novembre 2023
8/10 Bien
Frank
1 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Frank
Séjour de 1 nuit en octobre 2023
Réponse de Nikta T le 9 nov. 2023
Dear FrankThank you for reviewing your stay with us and for being our guest.I am happy to see that you seem to have enjoyed your time with us and hope Berlin treated you nicely as well. Welcoming you back to our hotel in the future would be a pleasure.Kind RegardsReservation department
10/10 Excellent
Nicolaj Hein
26 oct. 2023
Nicolaj Hein
Séjour de 5 nuits en octobre 2023
4/10 Médiocre
Casper
23 oct. 2023
Les points faibles : Propreté, personnel et service, confort de la chambre
Dårlig oplevelse...
Casper
Séjour de 3 nuits en octobre 2023
Réponse de Quentin Hotels Team le 24 oct. 2023
Dear Casper,We sincerely apologize for the inconveniences you encountered during your recent stay at the Quentin XL Potsdamer Platz Hotel. Your feedback is invaluable to us, and we are truly sorry for falling short of your expectations.The issues with the room card, unwanted early morning disturbances, and breakfast experience are unacceptable, and we apologize for the frustration and disappointment they caused. We will be reviewing our procedures and training to ensure these matters do not occur in the future.Your feedback will be instrumental in making the necessary improvements to enhance the quality of our service and facilities. We sincerely hope you will consider giving us another opportunity to provide you with a more enjoyable and seamless stay in the future.Warm regards,
8/10 Bien
Marten
22 oct. 2023
Marten
Séjour de 2 nuits en octobre 2023
10/10 Excellent
Burghard
15 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Burghard
Séjour de 1 nuit en octobre 2023
Réponse de Quentin XL Hotel le 17 oct. 2023
Dear Sir/Madam, Thank you for your time in leaving us a review. We are very happy to know that you have enjoyed your stay with us, and we are very much looking forward to welcoming you to our Hotel in the nearest future! Kind Regards, Quentin Hotels Team
10/10 Excellent
David, Clarence Center
12 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 2 nuits en septembre 2023
Réponse de Quentin Hotels Team le 27 oct. 2023
Dear David,Thank you for your amazing review! We hope to welcome you in the future as well!Kind regards,
6/10 Satisfaisant
Ian
Voyage d’affaires
12 oct. 2023
Les points forts : Propreté, personnel et service, équipements
Ian
Séjour de 1 nuit en octobre 2023
Réponse de Quentin Hotels Team le 13 oct. 2023
Dear Ian,We appreciate your feedback and apologize for the inconveniences you experienced during your stay. We will address the hot water, bottle opener, breakfast, and elevator issues promptly to ensure a better experience for our guests. We value your input and hope you'll consider staying with us again.Kind regards,
8/10 Bien
Jennifer
Voyage en famille
11 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 6 nuits en septembre 2023
Réponse de Quentin Hotels Team le 12 oct. 2023
Dear Jennifer,Thank you for your review. We hope to see you in the future as well.Kind regards,
10/10 Excellent
Amanda
29 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Berlin honeymoon
Amanda
Séjour de 3 nuits en septembre 2023
Réponse de Quentin Hotels Team le 1 oct. 2023
Dear Amanda,Thank you for the amazing review. We hope to see you in the future as well!Kind regards,
2/10 Horrible
Laura
Voyage en famille
27 sept. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Laura
Séjour de 1 nuit en septembre 2023
Réponse de Quentin Hotels Team le 1 oct. 2023
Dear Laura,We are saddened to learnt that your experience in our hotel was less than ideal! We hope to see you in the future as well with improved services.Kind regards,
10/10 Excellent
Christopher
Voyage en couple
22 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher
Séjour de 2 nuits en septembre 2023
Réponse de Quentin Hotels Team le 26 sept. 2023
Dear Christopher,Thank you for your amazing rating! We hope to see you in the future as well!Kind regards,
8/10 Bien
SISSI
20 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
SISSI
Séjour de 3 nuits en septembre 2023
Réponse de Quentin Hotels Team le 21 sept. 2023
Dear Sissi,Thank you for your nice rating! We hope to see you in the future as well!Kind regards,
4/10 Médiocre
Terje
18 sept. 2023
Terje
Séjour de 3 nuits en septembre 2023
Réponse de Quentin Hotels Team le 20 sept. 2023
Dear Terje,Thank you for your feedback. We hope to have you back in the future with improved services.Kind regards,
8/10 Bien
Voyageur vérifié
Voyage d’affaires
17 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 6 nuits en septembre 2023
Réponse de Quentin Hotels Team le 19 sept. 2023
Dear Guest,Thank you for your kind review. We hope to see you in the future as well.Kind regards,
8/10 Bien
Tino, Koeln
Voyage d’affaires
11 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tino
Séjour de 2 nuits en septembre 2023
Réponse de Quentin Hotels Team le 12 sept. 2023
Dear Tino,Thank you for quickly reviewing your recent stay with us.Your score implies that you enjoyed your stay with us. We hope you also had a great time in this vibrant city and will choose our hotel again when travel brings you back to the area.Kind regards,
10/10 Excellent
Marco
Voyage d’affaires
8 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marco
Séjour de 1 nuit en août 2023
Réponse de Reservation Team le 8 sept. 2023
Thank you for your stay and for this wonderful score.It was a pleasure being your host and my colleagues and I hope to have given you amazing memories of your time in this beautiful city.We hope to welcome you as our guest again soon.
2/10 Horrible
Voyageur vérifié
30 août 2023
Les points faibles : Propreté et personnel et service
Dirty towels
Voyageur vérifié
Séjour de 2 nuits en août 2023
Réponse de Quentin Hotels Team le 31 août 2023
Dear valued guest,We sincerely apologize for the inconvenience you faced during your stay, especially with regards to the cleanliness of the towels and the cosmetic products. Your experience does not meet our usual standards, and we deeply regret any disappointment caused. We'll be reviewing our processes to ensure such issues are addressed promptly and effectively in the future. Your feedback is invaluable in helping us improve, and we're sorry for any lack of response to your email; we'll ensure this is looked into. We appreciate your patience and hope to have the opportunity to make it up to you in the future.Kind regards,
10/10 Excellent
d
Voyage en groupe
29 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nowhere else comes close in Berlin.
d
Séjour de 1 nuit en août 2023
Réponse de Quentin Hotels Team le 30 août 2023
Dear guest,Greetings from Quentin XL Hotel!Thank you immensely for your heartwarming review. Your continued choice of Quentin XL Hotel for the fourth time this year and a total of ten times is truly cherished.We're thrilled to be among your favorite stops worldwide, offering you exceptional value and a modern artistic edge. Your kind words about our uniqueness are deeply appreciated.Your loyalty drives us to maintain our commitment to excellence. We're equally thrilled that our sister Boutique hotel in Charlottenburg has captured your heart.Your endorsement speaks volumes, and we can't wait to host you again. Whenever you're ready, Quentin XL Hotel is here to provide you with another wonderful experience.Safe travels and see you soon!Warm regards,
8/10 Bien
Tekalign G.
28 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tekalign G.
Séjour de 1 nuit en août 2023
Réponse de Quentin Hotels Team le 30 août 2023
Dear Tekalign,Thank you for quickly reviewing your recent stay with us.Your score implies that you enjoyed your stay with us. We hope you also had a great time in this vibrant city and will choose our hotel again when travel brings you back to the area.Kind regards,
4/10 Médiocre
Wolfgang
Voyage en famille
21 août 2023
Les points faibles : Personnel et service
Wolfgang
Séjour de 3 nuits en août 2023
Réponse de Reservation Team le 24 août 2023
Thank you for the review of your recent stay with us.I am saddened to see that you were not satisfied with us and want to sincerely apologise for any inconveniences you may have faced. Please note that my colleagues and I are doing our utmost to ensure our guest's expectations are met or exceeded giving outstanding service and offering great facilities. If we are falling short of our service promises, please never hesitate to contact the Front Office to share your experiences and concerns - we will go above and beyond to Make It Right.The team hopes to have the chance of welcoming you back to our hotel to show you we can do much better.
8/10 Bien
Voyageur vérifié
16 août 2023
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en août 2023
Réponse de Quentin Hotels Team le 16 août 2023
Dear guest,We truly appreciate your feedback and thank you for taking the time to leave a note of 8 out of 10. We're glad to hear that your overall experience was positive. Regarding the issue with the missing butter on the breakfast buffet, we apologize for any inconvenience it caused. Your comments are valuable to us and we will certainly address this concern to ensure a better experience during your next stay. If there's anything specific you'd like us to improve upon or if you have any further suggestions, please don't hesitate to let us know. We look forward to welcoming you back and providing you with an even better experience in the future.Kind regards,
10/10 Excellent
Blandine Therese
7 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Blandine Therese
Séjour de 1 nuit en août 2023
Réponse de Quentin Hotels Team le 8 août 2023
Dear Blandine,We're delighted you enjoyed our convenient location near the bus stop and had a great breakfast experience. Your positive feedback is much appreciated, and we hope to welcome you back for more wonderful stays in the future.Kind regards,
10/10 Excellent
Erik
1 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erik
Séjour de 3 nuits en juillet 2023
Réponse de Reservations Department le 2 août 2023
Thank you for your kind review! We're delighted to hear that you enjoyed our nice and luxurious hotel, as well as our friendly staff and well-appointed rooms. We're glad that you found the location convenient with easy access to various shops. We hope to welcome you back soon for another wonderful stay!
10/10 Excellent
Tobias
Voyage en groupe
29 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tobias
Séjour de 4 nuits en juillet 2023
Réponse de Quentin Hotels Team le 30 juil. 2023
Dear Tobias,Thank you for your amazing review! We hope to see you in the future as well.Kind regards,
6/10 Satisfaisant
Emad
Voyage en famille
27 juil. 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Emad
Séjour de 2 nuits en juillet 2023
Réponse de Reservation Team le 28 juil. 2023
Thank you for staying with us and for your review.It seems that you were not fully satisfied with your time with us, which I am saddened to notice. The team would have gone above and beyond to enhance your stay, please never hesitate to share any issues or concerns you might have on-site. My apologies for any discomfort you may have experienced.We would have loved to know what we could have done better and hope to have the chance to welcome you back in the future.
10/10 Excellent
Christina
26 juil. 2023
Christina
Séjour de 2 nuits en juillet 2023
Réponse de Reservation Team le 28 juil. 2023
Thank you for your stay and for this wonderful score.It was a pleasure being your host and my colleagues and I hope to have given you amazing memories of your time in this beautiful city.We hope to welcome you as our guest again soon.
6/10 Satisfaisant
Saira
25 juil. 2023
Saira
Séjour de 1 nuit en juillet 2023
Réponse de Reservation Team le 28 juil. 2023
Thank you for staying with us and for your review.It seems that you were not fully satisfied with your time with us, which I am saddened to notice. The team would have gone above and beyond to enhance your stay, please never hesitate to share any issues or concerns you might have on-site. My apologies for any discomfort you may have experienced.We would have loved to know what we could have done better and hope to have the chance to welcome you back in the future.
6/10 Satisfaisant
Arne
25 juil. 2023
Arne
Séjour de 1 nuit en juillet 2023
Réponse de Reservation Team le 28 juil. 2023
Thank you for staying with us and for your review.It seems that you were not fully satisfied with your time with us, which I am saddened to notice. The team would have gone above and beyond to enhance your stay, please never hesitate to share any issues or concerns you might have on-site. My apologies for any discomfort you may have experienced.We would have loved to know what we could have done better and hope to have the chance to welcome you back in the future.
10/10 Excellent
Brigitte
22 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brigitte
Séjour de 1 nuit en juillet 2023
Réponse de Quentin Hotels Team le 26 juil. 2023
Dear Brigitte,Thank you for taking a moment to share your experience at Quentin XL. We are so pleased to hear you found our service to your liking. We look forward to welcoming you back again soon. Kind regards,
6/10 Satisfaisant
Hendrik
21 juil. 2023
Les points faibles : Propreté
Hendrik
Séjour de 1 nuit en juillet 2023
Réponse de Quentin Hotels Team le 24 juil. 2023
Dear Hendrik,Thank you for taking a moment to share your experience at Quentin XL Potsdamer Platz. Our team is so glad to hear that you enjoyed our service. We look forward to seeing you again soon.Kind regards,
6/10 Satisfaisant
Maik
20 juil. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Maik
Séjour de 1 nuit en juillet 2023
Réponse de Reservation Department le 21 juil. 2023
Thank you for staying with us and for your review.It seems that you were not fully satisfied with your time with us, which I am saddened to notice. The team would have gone above and beyond to enhance your stay, please never hesitate to share any issues or concerns you might have on-site. My apologies for any discomfort you may have experienced.We would have loved to know what we could have done better and hope to have the chance to welcome you back in the future.