Dear David Yves,Thank you for your great review!We are delighted to hear that you enjoyed your stay and look forward to welcoming you again.Best regards,Lily

Dear mohamed, thanks for the good review.With best regards,Sophie

Dear olivier, thank you very much for your evaluation. Free coffee capsules are only available on the day of arrival. After that, they can be purchased at reception. With kind regards,Sophie

Dear Frederic, thanks for the great review.With best regards,Sophie

Thank you very much for your great review, Frederic!

Thank you very much for your great feedback!Yours sincerely,Sophie

Thank you very much for your good feedback!Yours sincerely,Sophie

Dear Jonas, thanks for your feedback.Yours sincerely,Sophie

Thank you very much for your great review, christelle!

Thank you very much for your great review, NATHALIE!

Dear philippe, thanks for your feedback. Please contact the reception team, if there are any problems. They can send a technician to your room. Yours sincerely,Sophie

Dear Prosper,hank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. All your comments are essential to inform our staff about good and bad service. We make sure that our team is aware of your feedback. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Thao

Thank you for taking the time to rate us. What exactly did you not like about your stay? Feel free to leave us detailed feedback.

Lieber Gast, vielen Dank für Ihre gute Bewertung.Mit freundlichen Grüßen,Sophie

Dear Roland, Thank you for taking the time to write a review. All your comments are essential to educate our staff about good and bad service. We make sure that our team is aware of your feedback. We hope to welcome you back again. Sincerely,Sophie

Thank you very much for your great feedback!

Thank you very much for your great feedback!Yours sincerely,Sophie

Thank you very much for the awesome review!

Lieber Gregory,vielen Dank für die gute Bewertung, die Du unserem Hotel gegeben hast. Wir freuen uns, dass Dir der Aufenthalt bei uns gefallen hat und hoffen, Dich bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Sophie

Thank you very much for your great feedback!Yours sincerely,Sophie

Dear Cedric,thanks for the great feedback. We look forward to welcoming you back next time.With kind regards,Sophie

Dear Charles-Henry, Thank you for your open and honest feedback. I am sorry to hear that your stay at our hotel did not meet your expectations. Please be assured that your feedback has been passed on to the departments concerned. We work in a shift system. Therefore, it is unfortunately not possible to have a French-speaking person in each of the shifts. I hope you have understanding for this. Nevertheless, we hope to welcome you back to convince you after all.Sincerely yours,Sophie

Dear Alain, thanks for your good feedback.Yours sincerely,Sophie

Dear Didier, thanks for the good review. We are looking forward to welcoming you again. With best regards, Sophie

Dear Rachid, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sophie

Dear Guest, thanks for the great review. We are looking forward to welcoming you again. With best regards, Sophie

Dear Isabelle, thank you for taking the time to share your feedback. What exactly did you not like about your stay? Feel free to leave us detailed feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sophie

Dear Cathy, thank you for your feedback. It helps us keep learning and hopefully you will be among the satisfied guests next time. With kind regards, Sophie

Dear Franck, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sophie

Dear Morisod, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sophie

Dear Teddy, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sophie

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sophie

Dear Banashree,Thank you for the positive review of our hotel! We are delighted to hear that you enjoyed your stay with us. However, we apologize for the inconveniences caused by the open bath. To make our rooms seem brighter, we opted for an open, translucent model in the design. We are very sorry that we could not meet your taste. We also offer rooms such as our Junior Suite with a separate bathroom-area.Thank you for sharing your feedback with us. We look forward to welcoming you again!Best regards,Lily

Dear Janusz A.Thank you for providing feedback on your recent stay with us. We regret to learn that your experience did not fully meet your expectations, and we apologize for any inconvenience caused.We understand your disappointment regarding the Wi-Fi service and sincerely apologize for any inconvenience it may have caused. Our aim is to provide reliable internet access to all our guests, and we will investigate this issue further to ensure improvements are made.Regarding your comments on the room, we apologize if it did not meet your expectations of a "Superior" room. We strive to provide comfortable and well-appointed accommodations, and we will review your feedback to make necessary enhancements.We are delighted to hear that you enjoyed the breakfast experience, and we appreciate your positive feedback on this aspect of your stay.Your feedback is valuable to us as we continuously strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience.Thank you once again for sharing your thoughts with us.Best regards,Lily

Dear Noe,Thank you for the great review of our hotel! We are delighted to hear that you enjoyed your stay with us and look forward to welcoming you again.Best regards,Lily

Dear Jesse,Thank you for your feedback on your recent stay with us. We're delighted to hear that you enjoyed our hotel's location in a vibrant area with plenty of amenities nearby and convenient access to public transportation.We apologize for any inconvenience you experienced regarding the noise level in your room, the availability of towels, and the need to request coffee daily. Your comments are important to us, and we will address these issues with our housekeeping and front desk teams to ensure that they are promptly resolved.We're glad to hear that you found our front desk staff to be very nice and helpful. Providing excellent service to our guests is our top priority, and we appreciate your recognition of our team's efforts.We hope that these issues did not overshadow your overall experience, and we would love the opportunity to welcome you back for a more enjoyable stay in the future. Thank you for choosing to stay with us.Sincerely,Po

Lieber Ulf,Vielen Dank für Ihr Feedback zu Ihrem Aufenthalt bei uns. Wir freuen uns, dass Ihnen unser Frühstück gefallen hat und dass Sie die logistische Organisation während Ihres Frühstücks besonders loben.Es tut uns jedoch leid zu hören, dass der Self-Check-in-Prozess langsam und nur teilweise erfolgreich war. Wir entschuldigen uns für die Unannehmlichkeiten, die Sie dabei erlebt haben. Ihre Erfahrung ist wichtig für uns, und wir werden sicherstellen, dass unser Team die notwendigen Maßnahmen ergreift, um den Check-in-Prozess zu verbessern und reibungsloser zu gestalten.Wir hoffen, dass dieser Vorfall Ihren Gesamteindruck nicht beeinträchtigt hat und dass Sie uns in Zukunft erneut die Gelegenheit geben, Sie von unserem Service zu überzeugen. Wenn es noch etwas gibt, das wir tun können, um Ihren nächsten Aufenthalt noch angenehmer zu gestalten, lassen Sie es uns bitte wissen. Nochmals vielen Dank für Ihr Feedback und Ihre Unterstützung.Mit freundlichen Grüßen,Po

Dear Philip,thanks for the positive review. We are looking forward to welcoming you again.With best regards,Po

Dear Sarah,Thank you for your positive feedback about your stay with us. We're thrilled to hear that you loved staying at our hotel.We apologize for any inconvenience you experienced with the distance to the toilet facilities while having dinner or drinks. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our guests' experience.We're glad that overall you enjoyed your stay with us, and we hope to have the opportunity to welcome you back in the future. Thank you for choosing to stay with us.Sincerly,Po

Liebe Sefa,Vielen Dank für Ihr Feedback zu Ihrem Aufenthalt bei uns. Es tut uns aufrichtig leid zu hören, dass Ihr Zimmer nicht ordnungsgemäß gereinigt wurde und dass Sie Unannehmlichkeiten mit der Parkkarte hatten.Sauberkeit und Komfort sind für uns oberste Priorität, und wir werden sicherstellen, dass Ihr Feedback mit unserem Reinigungsteam geteilt wird, um sicherzustellen, dass solche Vorfälle in Zukunft vermieden werden. Wir werden Ihre Anmerkungen auch überprüfen und sicherstellen, dass unsere Parkausweise ordnungsgemäß funktionieren, um den Aufenthalt unserer Gäste reibungsloser zu gestalten.Vielen Dank, dass Sie uns über Ihre Erfahrungen informiert haben. Wir hoffen, dass Sie uns in Zukunft noch einmal die Gelegenheit geben, Ihnen einen angenehmen Aufenthalt zu bieten. Wenn es etwas gibt, bei dem wir Ihnen helfen können oder wenn Sie weitere Fragen haben, zögern Sie bitte nicht, uns zu kontaktieren. Nochmals vielen Dank für Ihr Feedback und Ihre Unterstützung.Mit freundlichen Grüßen,Po

Dear Alexander, thanks for the great review. We are looking forward to welcoming you again.With best regards,Po

Lieber Sandra,vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,

Lieber Manuel,vielen Dank für Ihr Feedback zu Ihrem Aufenthalt bei uns. Es tut uns aufrichtig leid, dass Sie sich nicht ausreichend über die anfallenden Zusatzkosten informiert gefühlt haben.Wir hoffen, dass wir die Gelegenheit haben, Sie bei einem zukünftigen Besuch von unserer verbesserten Servicequalität zu überzeugen. Nochmals vielen Dank für Ihr Feedback und Ihre Unterstützung.Mit freundlichen Grüßen,Po

Dear Ronald,Thank you for the valuable feedback! We apologize for the inconvenience caused by the elevator issue you experienced resulting a long delays. Regarding the access to Alexanderplatz, we apologize for any inconvenience caused by the temporary closure due to maintenance. We appreciate your understanding and patience during this time.We hope to see you again soon.Sincerely,Po

Lieber Klaus,vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,

Lieber Horst,vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen GrüßenLily

Dear Hans-Jürgen,thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Po

Dear Mamdouh,thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Po