Avis sur NH Collection Berlin Mitte Friedrichstrasse
NH Collection Berlin Mitte Friedrichstrasse
Friedrichstraße 96, Berlin, BE
Avis
9,2
Merveilleux
9,4/10
Propreté
9,2/10
Personnel et service
9,0/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage en groupe
5 déc. 2023
Les points forts : Propreté, personnel et service, équipements
Séjour de 5 nuits en novembre 2023
Réponse de Tanja Assistant Guest Relation Manager le 7 déc. 2023
Dear Stephane,We would like to thank you for taking the time to share your experience at the NH Collection Berlin Friedrichstrasse. We are pleased to hear that you appreciated our location. Our hotel is indeed in a very convenient location that allows our guests to explore Berlin with ease.We are sorry to hear that our room facilities did not quite meet your expectations. Your feedback is very important to us as it helps us to constantly improve our service and offer our guests the best possible stay. We hope that you will visit us again despite the inconvenience you experienced. It would be our pleasure to offer you an even more pleasant experience during your next stay.Thank you for your review and for your understanding. We are always striving to improve our service and your feedback is very important to us.We look forward to welcoming you back to the NH Collection Berlin Friedrichstrasse,Tanja Assistant Guest Relation Manager
8/10 Bien
MYRIAM
28 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MYRIAM
Séjour de 2 nuits en août 2023
Réponse de Tanja Assistant Guest Relation Manager le 29 août 2023
Dear Myriam,Thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse.We look forward to welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world.Greetings from the NH Collection Berlin Friedrichstrasse, Tanja Assistant Guest Relation Manager
10/10 Excellent
Christophe, Rolle
Voyage en famille
7 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christophe
Séjour de 4 nuits en août 2023
Réponse de Tanja Assistant Guest Relation Manager le 8 août 2023
Dear Christophe,We are delighted to read that your stay with us was perfect for your trip to Berlin. It is always a pleasure to offer our guests a superior experience in comfortable surroundings. We look forward to welcoming you back to the NH Collection Berlin Friedrichstrasse,TanjaAssistant Guest Relations Manager
8/10 Bien
maria
Voyage en famille
15 avr. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Agréable
maria
Séjour de 4 nuits en avril 2023
Réponse de David - Guest Relation Manager le 17 avr. 2023
Dear Maria,Thank you very much for your recent stay with us at the NH Collection Berlin Friedrichstrasse and thank you for taking time to review our property. We are delighted to hear that you overall had a memorable stay with us. We look forward to welcoming you back soon. With best regards from the NH Collection Berlin Team,DavidGuest Relation Manager
10/10 Excellent
Karine
Voyage en groupe
13 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karine
Séjour de 2 nuits en mars 2023
Réponse de Tanja Assistant Guest Relation Manager le 15 mars 2023
Dear Karine,Thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse.We look forward to welcoming you back to the NH Collection Berlin Friendrichstrasse or to any other NH Hotel in the world.Greetings from the NH Collection Berlin Friedrichstrasse Tanja Assistant Guest Relation Manager
10/10 Excellent
Eva
Voyage en famille
27 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eva
Séjour de 4 nuits en juillet 2022
Réponse de Tanja Assistant Guest Relation Manager le 28 juil. 2022
Dear Eva,
Thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse.
We look forward to welcoming you back to the NH Collection Berlin Friendrichstrasse or to any other NH Hotel in the world.
Greetings from the NH Collection Berlin Friedrichstrasse Team.
10/10 Excellent
expedia
Voyage d’affaires
27 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel fantastique
expedia
Séjour de 3 nuits en juin 2022
Réponse de David - Guest Relation Manager le 28 juin 2022
Dear Guest,
thank you very much for your recent stay with us and thank you for taking your time to review your stay with us. It is great to see that you enjoyed your time at the hotel and in Berlin. We are looking forward welcoming you back soon.
Greetings from the NH Collection Berlin Team
10/10 Excellent
Dominique
21 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel bien situé
Dominique
Séjour de 2 nuits en février 2022
Réponse de Tanja- Guest Relation Manager Assistant le 23 févr. 2022
Dear Dominique,
thank you very much for your recent stay and for your trust in our Hotel, especially during these difficult time of the pandemic. We are very happy to see that you had a wonderful stay and that you felt being in good hands. We are looking forward welcoming you back in the near future.
Stay safe and healthy,
Your NH Collection Berlin Team
8/10 Bien
yemalin
Voyage en famille
27 déc. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
yemalin
Séjour de 3 nuits en décembre 2021
Réponse de Tanja- Assistant Guest Relation Manager le 30 déc. 2021
Dear yemalin,
thank you very much for your recent stay and for your trust in our Hotel, especially during these difficult time of the pandemic. We are very happy to see that you had a wonderful stay and that you felt being in good hands. We are looking forward welcoming you back in the near future.
Stay safe and healthy,
Your NH Collection Berlin Team
6/10 Satisfaisant
adamo
Voyage d’affaires
20 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
adamo
Séjour de 2 nuits en décembre 2019
Réponse de Fabian Weidner le 21 déc. 2019
Dear adamo,
i'm very sorry about the nois in your room.
We hope to see you back in our Hotel and for the next time we can give you an quiet room!
Wish you a good new years eve,
Kind ´Regards ♥
8/10 Bien
Voyageur vérifié
13 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
super séjour à Berlin
Voyageur vérifié
Séjour de 4 nuits en novembre 2019
Réponse de David - Guest Relation Manager le 4 déc. 2019
Dear Guest,
thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse. We look forward welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world.
Greetings from the NH Collection Berlin Team
10/10 Excellent
Voyageur vérifié
Voyage en couple
12 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en novembre 2019
Réponse de David - Guest Relation Manager le 13 nov. 2019
Dear Happy Guest,
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world.
Greetings from the NH Collection Berlin Team
10/10 Excellent
Ludovic
Voyage en famille
28 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ludovic
Séjour de 3 nuits en octobre 2019
Réponse de David - Guest Relation Manager le 31 oct. 2019
Dear Ludovic,
thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse. We look forward welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world.
Greetings from the NH Collection Berlin Team
10/10 Excellent
Voyageur vérifié
14 oct. 2019
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 3 nuits en octobre 2019
Réponse de David - Guest Relation Manager le 15 oct. 2019
Dear Happy Guest,
thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse. We look forward welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world.
Greetings from the NH Collection Berlin Team
10/10 Excellent
Voyageur vérifié
26 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en septembre 2019
Réponse de David - Guest Relation Manager le 1 oct. 2019
Dear Happy Guest,
thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse. We look forward welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world.
Greetings from the NH Collection Berlin Team
10/10 Excellent
Voyageur vérifié
Voyage en famille
16 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hôtel, idéalement placé.
Voyageur vérifié
Séjour de 2 nuits en septembre 2019
Réponse de David - Guest Relation Manager le 16 sept. 2019
Dear Guest,
thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse. We look forward welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world.
Greetings from the NH Collection Berlin Team
10/10 Excellent
Ronnie
7 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour
Ronnie
Séjour de 2 nuits en août 2019
Réponse de David - Guest Relation Manager le 11 sept. 2019
Dear Ronnie,
Thank you very much for your recent stay with us and thank you for taking your time to share your experiences with us.
We have already shared your kind words with our team and we are all happy to see overall had an enjoyable time in our hotel and Berlin.
We look forward welcoming you back in the near future.
Greetings from the NH Collection Berlin Team
10/10 Excellent
Voyageur vérifié
6 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 8 nuits en décembre 2018
Réponse de David - Guest Relation Manager le 10 janv. 2019
Dear Happy Guest,
Thank you very much for your recent stay with us and thank you for taking your time to share your experiences with us.
We have already shared your kind words with our team and we are all happy to see overall had an enjoyable time in our hotel and Berlin.
We look forward welcoming you back in the near future.
Greetings from the NH Collection Berlin Team
8/10 Bien
Thierry, Toulouse
29 oct. 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Thierry
Séjour de 2 nuits en octobre 2018
Réponse de David - Guest Relation Manager le 1 nov. 2018
Dear Thierry,
Dear Guest,
thank you very much for your stay at the NH Colleciton Berlin Friedrichstrasse and thank you for evaluating your experiences with us.
We are looking forward to welcome you back on your next journey to Berlin. Best regards from the NH Collection Berlin Team,
10/10 Excellent
Sue, Québec
7 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sue
Séjour de 5 nuits en juillet 2018
Réponse de David - Guest Relation Manager le 3 sept. 2018
Dear Sue,
thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin. We look forward welcoming you back in the near future.
Greetings from the NH Collection Berlin Team
10/10 Excellent
Voyageur vérifié
30 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Situation de l’hôtel idéale
Voyageur vérifié
Séjour de 14 nuits en mai 2018
Réponse de Joshua Midlasch - Front Office Shiftleader le 3 juin 2018
Thank you that you took the time to give us your Feedback !
We are happy to hear that you enjoyed your stay with us !
Best regards
8/10 Bien
xavier, Toulouse
8 mai 2018
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
xavier
Séjour de 3 nuits en mai 2018
Réponse de . le 11 déc. 2018
.
10/10 Excellent
Christiane
28 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très agréable et très bien placé
Christiane
Réponse de Joshua M.- Front Office Shiftleader le 4 mai 2018
Thank you so much for your Feedback!
It is good to hear that you had a great time and that you enjoyed the upgrade.
We are looking forward to welcome you again with us !
Best regards
8/10 Bien
YERAY ELOSEGUI, bilbao
Voyage en couple
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
YERAY ELOSEGUI
Séjour de 4 nuits en mai 2024
Réponse de David - Guest Relation Manager le 27 mai 2024
Dear Yeray Elosegui,we are pleased to hear that you enjoyed your stay at our hotel and consider our breakfast a highlight. We will be happy to pass on your kind words to the whole team, especially to Yeray Elosegui, who will certainly be pleased to hear your positive feedback.We understand that the noise pollution from the nearby train station may be a challenge for you. As you have already mentioned, our hotel is in a very central location of Berlin and is therefore surrounded by the vibrant life of this wonderful city. Unfortunately, this also has the disadvantage that noise pollution can sometimes occur.We hope that you had a pleasant time in Berlin despite these inconveniences and look forward to welcoming you again in the future.We look forward to welcoming you back to our NH Collection Berlin Friedrichstrasse soon.Yours sincerelyDavidGuest Relation Manager
10/10 Excellent
Deborah, Bend
Voyage en couple
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deborah
Séjour de 4 nuits en mai 2024
Réponse de David - Guest Relation Manager le 20 mai 2024
Dear Deborah,We are very pleased that you had a pleasant stay at our NH Collection Berlin Friedrichstrasse and that we were able to meet your expectations. Your enthusiasm is the best compliment for us.It is always our aim to provide our guests with a first class service and it is fantastic to hear that we have achieved this. Your positive review is a great endorsement for our team who work hard every day to provide an excellent experience for all our guests.We look forward to welcoming you back to our NH Collection Berlin Friedrichstrasse soon.Yours sincerelyDavidGuest Relation Manager
10/10 Excellent
René
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
René
Séjour de 4 nuits en mai 2024
10/10 Excellent
Noushin
Voyage en famille
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Noushin
Séjour de 4 nuits en avril 2024
Réponse de Tanja le 4 mai 2024
Dear Noushin,Your words of appreciation have truly warmed our hearts. It brings us immense satisfaction to know that you and your children had a pleasant stay at our hotel. We strive to provide our guests with the best experience possible and your feedback tells us that we have successfully met our goal. Your commendations about our amazing location, friendly staff, cleanliness, and comfort of the room are particularly inspiring for us.Receiving such positive feedback from our guests motivates us to work even harder to ensure your comfort and satisfaction. It's indeed a pleasure to have served you and we're delighted that you would recommend us.Once again, thank you for your kind words. We eagerly await your return for another memorable stay at the NH Collection Berlin Friedrichstrasse.We are looking forward to welcome you back to the NH Collection Berlin Friedrichstrasse,TanjaAssistant Guest Relation Manager
10/10 Excellent
David
6 avr. 2024
David
Séjour de 3 nuits en avril 2024
10/10 Excellent
Ahmet
Voyage en famille
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ahmet
Séjour de 2 nuits en mars 2024
Réponse de Tanja le 7 avr. 2024
Sehr geehrter Ahmet,Es freut uns zu hören, dass Sie Ihren Aufenthalt in unserem Hotel genossen haben. Ihre lobenden Worte bezüglich der Sauberkeit unserer Räumlichkeiten, der vorteilhaften Lage und des exzellenten Services sind eine wunderbare Anerkennung für das gesamte Team hier im NH Collection Berlin Friedrichstrasse.Unser oberstes Ziel ist es, unseren Gästen einen unvergleichlichen und angenehmen Aufenthalt zu bieten. Ihre positiven Kommentare bestätigen uns, dass wir auf dem richtigen Weg sind. Es ist immer eine Freude zu wissen, dass unsere Bemühungen, einen ausgezeichneten Service zu bieten, von unseren Gästen wahrgenommen und geschätzt werden. Wir hoffen, dass wir die Gelegenheit haben werden, Sie in der Zukunft noch einmal bei uns begrüßen zu dürfen.Wir freuen uns, Sie bald wieder im NH Collection Berlin Friedrichstrasse begrüßen zu dürfen,Tanja Assistant Guest Relation Manager
10/10 Excellent
soo me
2 avr. 2024
soo me
Séjour de 3 nuits en mars 2024
10/10 Excellent
Tamar
Voyage en famille
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tamar
Séjour de 2 nuits en mars 2024
Réponse de David - Guest Relation Manager le 30 mars 2024
Dear Tamar,we would like to thank you for your stay at the NH Collection Berlin Friedrichstraße and for your positive review. We are very pleased that you appreciated our central location and hope that it enhanced your stay in Berlin.Our location is indeed ideal for guests wishing to explore the city as we are close to many attractions, stores and restaurants. Our aim is to provide our guests with an enjoyable and comfortable stay and we are delighted to have achieved this for you.We look forward to welcoming you back on your next visit to Berlin and are always available should you have any needs or requests in the future.We look forward to welcoming you back to our NH Collection Berlin Friedrichstraße.Yours sincerely,DavidGuest Relation Manager
8/10 Bien
Constantin
24 mars 2024
Constantin
Séjour de 2 nuits en mars 2024
6/10 Satisfaisant
Jack
Voyage en couple
23 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jack
Séjour de 2 nuits en mars 2024
Réponse de Tanja le 27 mars 2024
Dear Jack,Thank you for sharing your feedback regarding your recent stay at the NH Collection Berlin Friedrichstrasse. We appreciate your kind words about our hotel's location and we are pleased to know that you found it convenient.However, we regret to hear about the discomfort you experienced due to the temperature in the room. We understand how essential a comfortable room temperature is to ensure a good night's sleep and we apologize for falling short in this regard. We appreciate you bringing this to our attention and assure you that we take all guest feedback seriously. We strive to create an ideal environment for our guests and your experience is certainly not indicative of the high standards we set for ourselves.We hope that this isolated incident will not deter you from choosing us again in the future. We would be delighted to welcome you back and provide an experience that not only meets but exceeds your expectations.We are looking forward to welcome you back at the NH Collection Berlin Friedrichstrasse,Tanja Assistant Guest Relation Manager
10/10 Excellent
Shay
Voyage en couple
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shay
Séjour de 4 nuits en mars 2024
Réponse de Tanja le 20 mars 2024
Dear Shay,Thank you for choosing to stay at NH Collection Berlin Friedrichstrasse and for sharing your wonderful feedback. We are thrilled to hear that you found our location convenient and appreciated our breakfast selection. It is particularly heartening to know that you felt our team was friendly and that they contributed positively to your experience. We strive to provide a smooth and effortless experience for our guests, and your comments affirm that we are meeting this goal.We are grateful for your review and your patronage, and we would be delighted to welcome you back anytime. Please feel free to reach out to us for any future needs or inquiries.We are looking forward to welcoming you back to the NH Collection Berlin Friedrichstrasse.Yours sincerely,TanjaAssistant Guest Relation Manager
10/10 Excellent
Akiko
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Akiko
Séjour de 3 nuits en mars 2024
Réponse de David - Guest Relation Manager le 11 mars 2024
Dear Akiko,thank you for taking the time to give us your positive feedback on your stay at the NH Collection Berlin Friedrichstraße. We are very pleased to hear that you enjoyed your stay with us and found the central location of our hotel perfect for your sightseeing in Berlin. Your words of praise about the cleanliness of our facilities and the modern appearance of our hotel are a nice endorsement for our team, who always strive to offer our guests a pleasant and comfortable stay. We are particularly pleased that you highlighted the proximity to public transportation as well as supermarkets, cafés and museums. This is undoubtedly one of our strengths and we are pleased that you appreciated this. It is our aim to offer our guests excellent value for money and we are grateful that you recognize this. We are delighted that you are planning to stay with us again on your next visit to Berlin. We look forward to welcoming you back to the NH Collection Berlin Friedrichstraße. Yours sincerely,TanjaAssistant Guest Relation Manager
10/10 Excellent
Per Olov
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Per Olov
Séjour de 3 nuits en février 2024
Réponse de David - Guest Relation Manager le 9 avr. 2024
Dear Per Olov,it seems that you have forgotten to leave your feedback. We highly value the dialog with our guests and every comment is important to us. Your experiences and opinions help us to continuously improve our service and ensure that we can offer each guest an exclusive experience that meets expectations.We hope you enjoyed your stay at the NH Collection Berlin Friedrichstrasse and would be delighted if you would give us the opportunity to share your thoughts with us again. Our guests are at the heart of everything we do and we welcome any feedback that helps us to improve. Your feedback is very important to us and we invite you to share your thoughts and experiences with us. Your satisfaction is our ultimate goal and we strive to provide you with excellent service during every stay.We look forward to welcoming you back to our NH Collection Berlin Friedrichstrasse soon.Yours sincerelyDavidGuest Relation Manager
6/10 Satisfaisant
Plato
Voyage d’affaires
20 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Plato
Séjour de 5 nuits en février 2024
Réponse de Tanja le 22 févr. 2024
Dear Plato,Thank you for choosing to stay at Hotel NH Collection Berlin Friedrichstrasse and for taking the time to share your experience. We truly appreciate your feedback as it helps us continually strive to enhance our guest experience.We are sorry to hear that the sleeping arrangements did not meet your expectations. We understand how important a good night's sleep is, and we apologize if the two single beds did not provide the level of comfort you anticipated. We do our utmost to cater to the needs of all our guests and we always aim for the highest standards of comfort.We would like to assure you that our guests' comfort and satisfaction are our top priorities. Please know that your feedback has been noted and will be shared with the relevant department, as we continuously look for ways to improve.Once again, thank you for your valuable feedback. We genuinely appreciate it and hope it will not deter you from choosing us again in the future. Should you have any future needs or require any assistance, please do not hesitate to contact us. We are committed to ensuring that your next stay is more comfortable and exceeds your expectations.We are looking forward to welcome you back to the NH Collection Berlin Friedrichstrasse, Tanja Assistant Guest Relation Manager
10/10 Excellent
Voyageur vérifié
Voyage en famille
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en février 2024
Réponse de David - Guest Relation Manager le 9 avr. 2024
Dear Guest,it seems that you have forgotten to leave your feedback. We highly value the dialog with our guests and every comment is important to us. Your experiences and opinions help us to continuously improve our service and ensure that we can offer each guest an exclusive experience that meets expectations.We hope you enjoyed your stay at the NH Collection Berlin Friedrichstrasse and would be delighted if you would give us the opportunity to share your thoughts with us again. Our guests are at the heart of everything we do and we welcome any feedback that helps us to improve. Your feedback is very important to us and we invite you to share your thoughts and experiences with us. Your satisfaction is our ultimate goal and we strive to provide you with excellent service during every stay.We look forward to welcoming you back to our NH Collection Berlin Friedrichstrasse soon.Yours sincerelyDavidGuest Relation Manager
4/10 Médiocre
Masaki
14 févr. 2024
Les points faibles : Personnel et service
Masaki
Séjour de 1 nuit en janvier 2024
Réponse de David - Guest Relation Manager le 9 avr. 2024
Dear Masaki,it seems that you have forgotten to leave your feedback. We highly value the dialog with our guests and every comment is important to us. Your experiences and opinions help us to continuously improve our service and ensure that we can offer each guest an exclusive experience that meets expectations.We hope you enjoyed your stay at the NH Collection Berlin Friedrichstrasse and would be delighted if you would give us the opportunity to share your thoughts with us again. Our guests are at the heart of everything we do and we welcome any feedback that helps us to improve. Your feedback is very important to us and we invite you to share your thoughts and experiences with us. Your satisfaction is our ultimate goal and we strive to provide you with excellent service during every stay.We look forward to welcoming you back to our NH Collection Berlin Friedrichstrasse soon.Yours sincerelyDavidGuest Relation Manager
10/10 Excellent
Timo
12 févr. 2024
Timo
Séjour de 3 nuits en février 2024
Réponse de David - Guest Relation Manager le 9 avr. 2024
Dear Timo,it seems that you have forgotten to leave your feedback. We highly value the dialog with our guests and every comment is important to us. Your experiences and opinions help us to continuously improve our service and ensure that we can offer each guest an exclusive experience that meets expectations.We hope you enjoyed your stay at the NH Collection Berlin Friedrichstrasse and would be delighted if you would give us the opportunity to share your thoughts with us again. Our guests are at the heart of everything we do and we welcome any feedback that helps us to improve. Your feedback is very important to us and we invite you to share your thoughts and experiences with us. Your satisfaction is our ultimate goal and we strive to provide you with excellent service during every stay.We look forward to welcoming you back to our NH Collection Berlin Friedrichstrasse soon.Yours sincerelyDavidGuest Relation Manager
10/10 Excellent
David, Milton Keynes
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 3 nuits en février 2024
Réponse de Tanja le 9 févr. 2024
Dear David,Thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse.We look forward to welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world.Greetings from the NH Collection Berlin Friedrichstrasse, Tanja Assistant Guest Relation Manager
10/10 Excellent
roberto viola
19 janv. 2024
roberto viola
Séjour de 5 nuits en janvier 2024
10/10 Excellent
John
18 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 3 nuits en janvier 2024
Réponse de David - Guest Relation Manager le 22 janv. 2024
Dear John,thank you for your stay at the NH Collection Berlin Friedrichstrasse hotel and for taking the time to share your experience with us. We are very pleased to hear that you described our hotel and location as excellent. Our goal is to always provide an excellent experience for our guests and it is encouraging to receive positive feedback like yours.We hope that you will visit us again on your next trip to Berlin. Should you have any needs or requests in the future, we are always here to help. Our commitment to service and guest satisfaction is our top priority.We look forward to welcoming you back to our NH Collection Berlin Friedrichstrasse.Yours sincerely,DavidGuest Relation Manager
10/10 Excellent
John
18 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en janvier 2024
8/10 Bien
Josef
Voyage en famille
9 janv. 2024
Les points forts : Propreté et équipements
Josef
Séjour de 3 nuits en janvier 2024
4/10 Médiocre
Maki, London
Voyage d’affaires
9 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Maki
Séjour de 2 nuits en janvier 2024
Réponse de David - Guest Relation Manager le 11 janv. 2024
Dear Maki,thank you for taking the time to share your experience at the NH Collection Berlin Friedrichstraße with us. We greatly appreciate your feedback and take it seriously.We are sorry that your stay did not fully meet your expectations. We can assure you that we always strive to provide excellent service to our guests. Our staff undergo regular training to ensure the high standard of our services. We regret that you felt our customer service was not adequate. It is our highest priority to provide our guests with a pleasant and memorable experience. We take your criticisms seriously and will use them to further improve our services.We hope that despite your experience this time, you will give us another opportunity to convince you of our commitment to excellent service. We are always at your disposal to make your future stays as pleasant as possible.We look forward to welcoming you back to our NH Collection Berlin Friedrichstraße.Yours sincerely,DavidGuest Relation Manager
10/10 Excellent
johannes
Voyage en couple
8 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
johannes
Séjour de 4 nuits en décembre 2023
10/10 Excellent
María Del Mar
1 janv. 2024
María Del Mar
Séjour de 3 nuits en décembre 2023
10/10 Excellent
Nezahat
26 déc. 2023
Nezahat
Séjour de 3 nuits en décembre 2023
10/10 Excellent
Alberto
16 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alberto
Réponse de Tanja le 9 févr. 2024
Dear Alberto,Thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse.We look forward to welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world.Greetings from the NH Collection Berlin Friedrichstrasse, Tanja Assistant Guest Relation Manager