Avis
8,8
Excellent
9,2/10
Propreté
8,8/10
Personnel et service
8,0/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
3 janv. 2024
Les points forts : Propreté et personnel et service
Séjour de 3 nuits en décembre 2023
8/10 Bien
Hemasiri
Voyage en famille avec de jeunes enfants
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hemasiri
Séjour de 4 nuits en mars 2024
Réponse de Sudath De Silva le 29 avr. 2024
Dear Valued Customer,Greeting from Cinamon Bentota Beach!Thank you for sharing your feedback with us. We're glad you found our resort quiet and safe, and enjoyed the variety of food options available. We'll take your comments about pricing and beach cleanliness into consideration for future improvements. We hope to have the opportunity to welcome you back for an even better experience.Best Regards,Sudath De SilvaAssistant Manager - Front Office.
8/10 Bien
SANJEEV
Voyage en couple
20 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
SANJEEV
Séjour de 3 nuits en mars 2024
10/10 Excellent
Elaine
Voyage en famille avec de jeunes enfants
5 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elaine
Séjour de 1 nuit en janvier 2024
Réponse de Kasun le 2 févr. 2024
Dear Ms. Elaine,It was indeed an immense pleasure to have you with us at Cinnamon Bentota Beach and we hope that you had a memorable stay.Here at Cinnamon Bentota Beach, we are committed to creating inspiring moments for our guests at every touch point, as we strive to deliver the very best in hospitality and service throughout your stay.We are delighted to see your thoughts about your recent experience with us.Warm regards,Kasun Hennayaka,Manager – Front Office.
2/10 Horrible
Sudeep Saji
3 janv. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Sudeep Saji
Séjour de 3 nuits en décembre 2023
Réponse de Kasun le 2 févr. 2024
Dear Mr. Saji,Thank you for taking your time to write a review on your stay and to provide us with such detailed feedback.Please accept our sincere apologies for the inconvenience you had. We understand how frustrating this must have been.Please know this is not a reflection of our standard and consider this to be a rare occurrence. However, we can assure you that the matter will be addressed at the earliest possible and kindly be in touch with us. We will make this a part of the development plan.My team continuously works on understanding the unique requirements of each and every guest as you are our utmost priority.We hope we'll have the chance to welcome you back to earn your full trust.Best Regards, Kasun Hennayaka,Manager, Front Office.
10/10 Excellent
L
Voyage en famille
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spot on
L
Séjour de 6 nuits en décembre 2023
10/10 Excellent
Latosha
Voyage en couple
23 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Latosha
Séjour de 2 nuits en juin 2023
Réponse de Kasun le 25 juin 2023
Dear Latosha,Thank you for choosing Cinnamon Bentota Beach and giving us a perfect rating with regard to your recent stay. We are truly delighted to learn that you had an amazing and relaxing experience. We would be pleased to have another opportunity to welcome you back in near future.Thank you,Kasun Hennayaka,Manager - Front Office.
10/10 Excellent
Victor
14 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muy lindo
Victor
Séjour de 2 nuits en avril 2023
Réponse de Kasun le 30 avr. 2023
Dear Mr. Victor,Thank you so much for sharing this detailed review describing your recent Cinnamon Bentota Beach experience.We are truly humbled by your feedback and We are looking forward for your next visit for more memorable experiences with Cinnamon Bentota Beach. Thank you,Kasun Hennayaka,Manager - Front Office.
10/10 Excellent
Gavin
5 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gavin
Séjour de 2 nuits en mars 2023
10/10 Excellent
Voyageur vérifié
29 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
とりやりすがいる楽園
Voyageur vérifié
Séjour de 4 nuits en mars 2020
Réponse de Guest Services Manager le 1 mai 2020
Dear Guest
Thank you for your excellent rating after your recent visit to our resort. We have taken your feedback and will share it with the team. We look forward to having you stay with us again in the future.
Best regards
Management