Literie de qualité supérieure, minibar, coffres-forts dans les chambres

Avis sur Cinnamon Bentota Beach

5 out of 5
Cinnamon Bentota Beach
Bentota, Bentota, Southern Province

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 7 avis sur 11." "
Note des voyageurs de 8 (Bien), d’après 3 avis sur 11." "
Note des voyageurs de 6 (Satisfaisant), d’après 0 avis sur 11." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 11." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 11." "

9,2/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

marc

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en décembre 2023

8/10 Bien

Hemasiri

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very quiet and safe place. Lots of options for food. Prices are to the little expensive side, especially in the bar. Beach is not very clean.
Séjour de 4 nuits en mars 2024
Réponse de Sudath De Silva le 29 avr. 2024
Dear Valued Customer,Greeting from Cinamon Bentota Beach!Thank you for sharing your feedback with us. We're glad you found our resort quiet and safe, and enjoyed the variety of food options available. We'll take your comments about pricing and beach cleanliness into consideration for future improvements. We hope to have the opportunity to welcome you back for an even better experience.Best Regards,Sudath De SilvaAssistant Manager - Front Office.

8/10 Bien

SANJEEV

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Well designed buildings and particularly beautiful and large bar area. The room (luxury seafront) was spacious and well furnished, with the housekeeping team providing a great service. A few niggles regarding other service levels and amenities, though (given that it’s a 5 star hotel): - No regular drinks waiter service at the beach - No regular drinks waiter service around the pool areas - We asked a pool bar man who happened to be passing by our loungers if he would bring us the drinks menu, he said ‘yes’ and that was the last we saw of him - Once phoned front desk from the room but it just kept on ringing with no answer The spa was superb, even though the prices are the same as in the UK. Generally, the prices of food and drink are very high which probably explains why the main bar and restaurants were pitifully empty every night we were there.
Séjour de 3 nuits en mars 2024

10/10 Excellent

Elaine

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was fantastic. The wee gift they gave my son was a lovely gesture and very much appreciated. The only small problems was that we didn't sleep very well due to the noise of the trains from early in the morning. Perhaps ask for a room at the other side of the hotel to avoid this. would possibly have liked if the staff in the dining hall had explained where everything was as it's such a vast area. Although they were very busy so that may explain why the didn't. overall a wonderful hotel and we actually wanted to stay an extra night.
Séjour de 1 nuit en janvier 2024
Réponse de Kasun le 2 févr. 2024
Dear Ms. Elaine,It was indeed an immense pleasure to have you with us at Cinnamon Bentota Beach and we hope that you had a memorable stay.Here at Cinnamon Bentota Beach, we are committed to creating inspiring moments for our guests at every touch point, as we strive to deliver the very best in hospitality and service throughout your stay.We are delighted to see your thoughts about your recent experience with us.Warm regards,Kasun Hennayaka,Manager – Front Office.

2/10 Horrible

Sudeep Saji

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room was musky. The room door key wouldn’t work. There was no safe in the room. The quality of the hotel room is less than satisfactory for the price paid.
Séjour de 3 nuits en décembre 2023
Réponse de Kasun le 2 févr. 2024
Dear Mr. Saji,Thank you for taking your time to write a review on your stay and to provide us with such detailed feedback.Please accept our sincere apologies for the inconvenience you had. We understand how frustrating this must have been.Please know this is not a reflection of our standard and consider this to be a rare occurrence. However, we can assure you that the matter will be addressed at the earliest possible and kindly be in touch with us. We will make this a part of the development plan.My team continuously works on understanding the unique requirements of each and every guest as you are our utmost priority.We hope we'll have the chance to welcome you back to earn your full trust.Best Regards, Kasun Hennayaka,Manager, Front Office.

10/10 Excellent

L

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spot on
Splendid, attentive staff, amazing location and facilities.
Séjour de 6 nuits en décembre 2023

10/10 Excellent

Latosha

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was very clean and maintained well, the staff was very friendly and helpful.
Séjour de 2 nuits en juin 2023
Réponse de Kasun le 25 juin 2023
Dear Latosha,Thank you for choosing Cinnamon Bentota Beach and giving us a perfect rating with regard to your recent stay. We are truly delighted to learn that you had an amazing and relaxing experience. We would be pleased to have another opportunity to welcome you back in near future.Thank you,Kasun Hennayaka,Manager - Front Office.

10/10 Excellent

Victor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muy lindo
Excelente estadía, el hotel está en muy buenas condiciones
Séjour de 2 nuits en avril 2023
Réponse de Kasun le 30 avr. 2023
Dear Mr. Victor,Thank you so much for sharing this detailed review describing your recent Cinnamon Bentota Beach experience.We are truly humbled by your feedback and We are looking forward for your next visit for more memorable experiences with Cinnamon Bentota Beach. Thank you,Kasun Hennayaka,Manager - Front Office.

10/10 Excellent

Gavin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
とりやりすがいる楽園
新しく快適。ごはんもおいしい。ビーチきれい。広い。スタッふやさしい。ときどきクーラーがよく効かない部屋あり。代えてもらう。なみはダンパーでのりずらい。朝イチはきれい。 暑いので移動に日傘がいる。
Séjour de 4 nuits en mars 2020
Réponse de Guest Services Manager le 1 mai 2020
Dear Guest Thank you for your excellent rating after your recent visit to our resort. We have taken your feedback and will share it with the team. We look forward to having you stay with us again in the future. Best regards Management