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Avis sur Microtel Inn & Suites by Wyndham Bentonville

2 out of 5
Microtel Inn & Suites by Wyndham Bentonville
911 SE Walton Blvd., Bentonville, AR

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 419 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 335 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 115 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 80 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 54 avis sur 1003." "

8,4/10

Propreté

8,6/10

Personnel et service

7,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Sarah

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Stayed on 2nd floor and floor was so uneven and caved in that it's essentially like taking a step down to enter the room. 2nd floor hallway was like that too and made it hard to roll my suitcase. Not a good feeling wondering if the place is going to cave in.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Michael

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Dirty, run down
Séjour de 1 nuit en mai 2024

10/10 Excellent

Katheryn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There was no lamp or clock in the room. I like to have a reading light next to the bed. There was only two electrical outlets in the room .
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations - CJ le 17 mai 2024
Katheryn, thank you for bringing these details to our attention. We will address them during our next staff meeting. We do hope to see you again for your next visit in town.

10/10 Excellent

Larry W

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice comfy bed and lots of pillows !
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations - CJ le 17 mai 2024
Larry, we are so happy you enjoyed the pillows. We are constantly striving to be our best in comfort and service. Thank you so much for leaving us a review.

6/10 Satisfaisant

Timothy

Voyage en couple
Les points forts : Personnel et service
Looks nice from the outside, but is weirdly located behind a closed Starbucks. Looks old and in need of a major upgrade. There is construction ongoing on the first floor, but we were not bothered by noise. The room was pretty clean but the carpet needs cleaning.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations - CJ le 17 mai 2024
Timothy, Thank you for your feedback. We are replacing the carpets with hard wood during the renovation and we clean them regularly. We do apologize that this was an inconvenience for you though. We are glad that noise was no issue. We do hope you will come back and give our renovated rooms a venture. Thank you again.

6/10 Satisfaisant

Linda

Voyage en couple
Easy parking
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations - CJ le 11 mai 2024
Dear Linda. We are ardent that your stay was less than exemplary. We appreciate any and all responses. Thank you

10/10 Excellent

Shannon, Atlanta

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
-
Séjour de 4 nuits en avril 2024
Réponse de Guest Relations - CJ le 11 mai 2024
Thank you Shannon. We are constantly striving to be our very best. We greatly value all feedback from our guests and we hope to see you again .

10/10 Excellent

Harlan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations - CJ le 11 mai 2024
Thank you Harlan. We are glad you enjoyed your stay with us. We'll look forward to seeing you again in the future.

6/10 Satisfaisant

Anita

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
The people are very nice but the room has some odor.
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations - CJ le 6 mai 2024
Dear Anita, we have addressed the odor with both housekeeping and maintenance. We do apologize that this was an inconvenience for you and are in the process of remedying the issue. We hope that this does not keep you from staying with us in the future. We thank you for letting us know. Your review is greatly appreciated so we can do better. Thank you.

4/10 Médiocre

Maryn

Les points faibles : Propreté
Séjour de 3 nuits en avril 2024

8/10 Bien

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Checking in was smooth and trouble free. All the staff were friendly and helpful. Even the clientele were a friendly bunch. Room clean. Liked the policy of no cleaning the room daily unless asked. Was sorry there was no microwave and the bathroom had no shelves for personal toiletries
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations - CJ le 3 mai 2024
Thank you for your comments John. I will mention adding in extra shelving for personal items in the renovated bathrooms. We apologize that not having a microwave in the room was an inconvenience to you and hope that with additional accommodations being added in t he near future, this will no longer pose an issue. Once again, Thank you so much for staying with us, and we look forward to having you stay again soon.

6/10 Satisfaisant

Jake

Voyage d’affaires
The Room was decent, pretty clean but some trash was left in corners and under the bed skirt. nothing gross, just some hair product and a couple candy wrapper pieces. The hotel is due for some maintenance that would really spruce the place up, but otherwise my stay was comfortable and the staff was friendly and helpful.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations - CJ le 3 mai 2024
Thank you so much Jake. We greatly appreciate you taking the time to leave us a detailed message. We will work to correct procedures to keep this from happening again. The spruce is arriving shortly with the renovation of the hotel. We do hope to see you again in the future so you can stay in one of our renovated and updated rooms.

4/10 Médiocre

Mike

Séjour de 2 nuits en avril 2024
Réponse de Guest Relations - CJ le 17 mai 2024
Mike, we are sorrowful to be informed that your stay was not one to meet our standards. We would love to know more if you would like to reach out to the hotel. We do hope there is an opportunity to make this right. Thank you.

6/10 Satisfaisant

Charles

Les points forts : Personnel et service
Bad location
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations - CJ le 26 avr. 2024
We sincerely apologize that our location was an inconvenience for you. We are glad that you enjoyed the rest of your stay and will be here next time you may need our services. Thank you.

10/10 Excellent

Alex, Fort Smith

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Needed a room and they provided. Very satisfied.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Attendant - CJ le 24 avr. 2024
Thank you so much Alex. We were very happy to help. We hope to see you next time you're in town or need a room.

6/10 Satisfaisant

Allan

Voyage en famille
Les points forts : Personnel et service et équipements
Are room did not get cleaned once.
Séjour de 5 nuits en avril 2024
Réponse de Guest Relations - CJ le 22 avr. 2024
Dear Mr. Allen, we apologize that we did not meet your expectations during your stay. We have a policy in place for going green and out of respect for our guests. We usually do not clean our guests rooms without a request. We do appreciate you bringing this to our attention and will do better in the future. We hope this does not deter you from staying with us in the future.

10/10 Excellent

ALAN, Las Vegas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed 1 night on my way to visit friends, very nice hotel. Will stay again when the need arises.
Séjour de 1 nuit en avril 2024
Réponse de CJ le 15 avr. 2024
Thank you so much Alan. We'll look forward to having you stay with us again soon.

10/10 Excellent

Mary

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
I like this property, but our window overlooked the dumpster
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Manager - Jake le 13 avr. 2024
Hi, Thank you for the review, we really appreciate your feedback. We are happy to here that you enjoyed your stay and well be sure to put you in a room with a better view the next time you stay with us :)

4/10 Médiocre

Nathan

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The room was clean for the most part. The bathroom was not up to par. The Clerk up front was not friendly at all. She was too busy to bother being nice I guess. The parking situation is a joke. And why is the hotel tucked behind a Starbucks? Not very convenient.
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Manager - Jake le 10 avr. 2024
Hi, thank you for the review! We really appreciate your feedback. we are sorry to here that your stay was inconvenient and hope this does not affect your stay with us in the future.

10/10 Excellent

Chi

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very respectful staff.
Séjour de 4 nuits en mars 2024
Réponse de CJ le 9 avr. 2024
Thank you so much for that comment Chi. We look forward to having you stay with us again.

8/10 Bien

Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean, liked mandarins at breakfast. Could use towel rack in bathroom to re-use towels
Séjour de 2 nuits en avril 2024
Réponse de CJ le 9 avr. 2024
Thank you so much for your suggestion. We will discuss this in our next meeting. We greatly appreciate your feedback and look forward to having you stay with us again.

8/10 Bien

Anne

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en avril 2024
Réponse de CJ le 9 avr. 2024
Thank you Anne. We would love to know what could have made your stay with us a 5. We greatly are obliged for any and all feedback.

2/10 Horrible

Daniel

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They call within hours before our stay to say they were cancelling our stay because some issues with room. !!! Coincidence - rates double from time of booking to day of stay because an event in town .???? They didn’t have more rooms???
Séjour de 1 nuit en avril 2024
Réponse de CJ le 9 avr. 2024
Unfortunately sometimes this happens when we get overbooked by third parties and something happens to our rooms. We are sincerely apologetic for all inconveniences this may have caused you. We did not have any more rooms and were turning people away because of it, whilst trying to have the utmost consideration for our guests. Again, we do apologize. We hope we can still offer our hospitality services to you in the future.

10/10 Excellent

Nancy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was extraordinary! We felt very comfortable and breakfast was delicious!
Séjour de 1 nuit en mars 2024
Réponse de CJ le 6 avr. 2024
Thank You Nancy! We look forward to having you stay with us again the next time you're in town.

6/10 Satisfaisant

Tim

Les points forts : Propreté et personnel et service
Séjour de 5 nuits en mars 2024
Réponse de CJ le 5 avr. 2024
Thank you Tim. We would love a bit more detail from you if you have a moment to reach out to us.

8/10 Bien

Wes

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Tucked back behind other businesses and driveway/parking lot unfinished
Séjour de 1 nuit en mars 2024
Réponse de CJ le 5 avr. 2024
Dear Wes, the parking lot is a matter that will be completed with the remodel. We plan to give more space for trailers. Thank you for taking your time to leave us a review.

10/10 Excellent

John, Edgewood

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk staff were pleasant and helpful. Room was large and except for heat/air conditioning clean. We reported heater not working. They were unable to fix quickly and moved us to another room. All in all was good stay.
Séjour de 8 nuits en mars 2024
Réponse de CJ le 5 avr. 2024
Thank you so much John. Glad we were able to keep you comfortable during your stay with us. We look forward to having you stay with us again soon.

10/10 Excellent

Kayla

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Loved the location
Séjour de 1 nuit en mars 2024
Réponse de CJ le 29 mars 2024
Thank You so much. We look forward to having you stay with us again.

10/10 Excellent

Paula

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de CJ le 29 mars 2024
Thank you Paula. We hope to see you next time you're in town.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I got a nice room and the staff was very nice. The breakfast was good and it was great choice.
Séjour de 1 nuit en mars 2024
Réponse de CJ le 24 mars 2024
Thank you so much David. We appreciate your compliments and will look forward to having you stay with us next time you're in town.

10/10 Excellent

Lena, Vian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stay here frequently and I’m always pleased with the accommodations and staff.
Séjour de 2 nuits en mars 2024
Réponse de CJ le 23 mars 2024
Thank you so much. I will pass the compliments on to our staff. We look forward to having you back soon.

10/10 Excellent

Kristi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room was clean and comfortable & the breakfast this monring was delicious. We would definitely stay again.
Séjour de 1 nuit en mars 2024
Réponse de CJ le 18 mars 2024
Kristi. Thank you so much. We appreciate the feedback and will let our breakfast attendants know. We are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Penny

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to highway and park.
Séjour de 1 nuit en mars 2024
Réponse de CJ le 15 mars 2024
Thank you Penny. We'll look forward to having you stay with us again.

4/10 Médiocre

Bobby

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I like that it was clean and affordable. Easy access to visit my father inlaw in hospice. Not happy with rest and sleep. You can hear everything on both sides of our room. Front desk did give us another room but then following 5 am morning housekeeping banging doors and ironing board woke us up.
Séjour de 2 nuits en mars 2024
Réponse de CJ le 13 mars 2024
Dear Bobby. We sincerely apologize for the disturbances you experienced while you were staying with us. I can say that it was not our housekeepers that woke you up at 5 am, because they do not report to the hotel every morning until 8 am. However, we will address the noise issue with the team for future references. Thank you.

10/10 Excellent

Anand

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de CJ le 13 mars 2024
Thank you Anand. We will look forward to having you stay with us again in the future.

8/10 Bien

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good
Séjour de 1 nuit en mars 2024
Réponse de CJ le 11 mars 2024
Thank you William. Glad you enjoyed your time with us. We will look forward seeing you next time!

2/10 Horrible

DENNIS

Séjour de 1 nuit en mars 2024
Réponse de CJ le 10 mars 2024
Dear Dennis. If you have a moment to reach out to us, we would love to know more about what made your stay this terrible. We appreciate all feedback and would like to resolve any issues we can.

8/10 Bien

Andy

It was all ok
Séjour de 1 nuit en mars 2024
Réponse de CJ le 8 mars 2024
Thank you Andy, We would love to know what would have made it great.

10/10 Excellent

janice

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
We like staying at these hotels. They are always clean, and good locations and they do have a good breakfast. The only negative thing I would say about this particular one is that the front desk attendants are not customer service friendly. I passed the desk 3 times. They were not busy, they didn't acknowledge me at all. I think it's important to do that. When we left they were outside smoking and didn't say a word.
Séjour de 1 nuit en février 2024
Réponse de CJ le 2 mars 2024
Thank you Janice. We appreciate you bringing this to our attention. We also appreciate the compliments you left. We would like to have you stay with us again the next time you're in town, so we can show you our true hospitality. Again, Thank you so much.

10/10 Excellent

Tschanna Charrell McDougald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Will be back
Séjour de 3 nuits en février 2024
Réponse de CJ le 25 févr. 2024
Thank you Tschanna! We look forward to having you stay with us again.

10/10 Excellent

Travis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de CJ le 23 févr. 2024
Thank you Travis. We would love to know more about some of the things you enjoyed during your stay. We look forward to having you as our guest again.

10/10 Excellent

Chris

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de CJ le 20 févr. 2024
Thank you Chris. If you have a few moments to let us know of some things you enjoyed while staying with us we would appreciate it.

10/10 Excellent

Emily

Séjour de 1 nuit en février 2024
Réponse de CJ le 20 févr. 2024
Thank you Emily! We look forward to seeing you again soon.

8/10 Bien

Nicole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de CJ le 20 févr. 2024
Thank you Nicole. If you have a moment to contact us, we would greatly appreciate knowing what would have made your stay a 5.

6/10 Satisfaisant

Rebecca

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Rooms are super small the place is under construction and showerhead falling down, the walls are in bad need of paint. It has not been maintained they are renovating but dust is everywhere and you track it in your car.
Séjour de 1 nuit en février 2024
Réponse de CJ le 18 févr. 2024
Dear Rebecca, We sincerely apologize for inconveniences you experienced while you were staying with us. We will get that shower head fixed immediately. Thank you for bringing these details to our attention. We greatly value your feedback.

4/10 Médiocre

Virginia

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Séjour de 1 nuit en février 2024
Réponse de CJ le 16 févr. 2024
We sincerely regret this reflection of our establishment. We would love to know what made your experience this disappointing, if you don't mind reaching back out to us.Thank you

10/10 Excellent

Kenneth

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de CJ le 16 févr. 2024
Thank You so much for taking the time to leave us this rating. It was wonderful having you stay with us as one of our extended stay guests. We look forward to having you back anytime.

4/10 Médiocre

Louis

Séjour de 2 nuits en février 2024
Réponse de CJ le 22 mars 2024
Louis, we regret to have not fulfilled our goal in providing a great experience during your stay. We would love to know more about your stay and what we can improve on, if you don't mind reaching out to us. Thank you.

6/10 Satisfaisant

Jeremy

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Construction in the hotel until 8pm. Insane
Séjour de 4 nuits en janvier 2024
Réponse de CJ le 16 févr. 2024
We are in the middle of remodeling and apologize for any inconvenience it may have caused you. We will take the hours of our remodeling team into consideration at the next team meeting. We greatly appreciate all feedback. Thank you.

10/10 Excellent

ENAT

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was our second time staying at this place. We were very happy with the customer service and our room
Séjour de 2 nuits en janvier 2024
Réponse de CJ le 16 févr. 2024
Thank you so much ENAT. We look forward to having you a third time and many more after.