Avis sur Embassy Suites Northwest Arkansas - Hotel, Spa & Convention
Embassy Suites Northwest Arkansas - Hotel, Spa & Convention
3303 Pinnacle Hills Pkwy, Rogers, AR
Avis
8,8
Excellent
9,2/10
Propreté
9,4/10
Personnel et service
9,0/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
6 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Kaleigh Benton AFOM le 7 mai 2024
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
6/10 Satisfaisant
Laura
Voyage d’affaires
1 mai 2024
Les points forts : Personnel et service
Laura
Séjour de 3 nuits en avril 2024
Réponse de GM le 2 mai 2024
Dear Laura, We understand how important it is to ensure your satisfaction with our services. Your feedback is truly valuable to us, and we deeply apologize for the areas where we fell short of your expectations. We hope to have the opportunity to provide you with the best possible experience on a return visit. Sincerely, Kraig Pomrenke, GM
10/10 Excellent
Todd
Voyage en famille
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todd
Séjour de 1 nuit en avril 2024
Réponse de GM le 22 avr. 2024
Dear Todd, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Kraig Pomrenke, GM
10/10 Excellent
Megan
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Megan
Séjour de 1 nuit en avril 2024
Réponse de Kaleigh Benton AFOM le 16 avr. 2024
Hi Megan!Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
10/10 Excellent
Sanaz
Voyage en famille
12 avr. 2024
Les points forts : Équipements
Sanaz
Séjour de 1 nuit en avril 2024
Réponse de Kaleigh Benton AFOM le 12 avr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the room to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
10/10 Excellent
Monica
Voyage en famille
12 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Monica
Séjour de 2 nuits en avril 2024
Réponse de Kaleigh Benton AFOM le 12 avr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
10/10 Excellent
Heather
Voyage en famille avec de jeunes enfants
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heather
Séjour de 3 nuits en mars 2024
Réponse de Front Desk Supervisor le 12 avr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best! Katherine
10/10 Excellent
Cyndy
Voyage en famille avec de jeunes enfants
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cyndy
Séjour de 1 nuit en avril 2024
Réponse de GM le 10 avr. 2024
Dear Cyndy, Isn't it amazing that a hospitable welcome can make all the difference and set the stage for a great stay? Thank you for choosing us and for taking the time to sing our praises. We hope to host you again soon. Best, Kraig Pomrenke, GM
8/10 Bien
Kara
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kara
Séjour de 2 nuits en mars 2024
Réponse de Front Desk Supervisor le 8 avr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Katherine
2/10 Horrible
Erin
Voyage en famille
24 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Erin
Séjour de 3 nuits en mars 2024
Réponse de GM le 25 mars 2024
Dear Erin, Thank you for your review. We apologize that your stay with us was not a satisfying one. Your feedback is important to us. We take any issues of pests extremely seriously. We contract with a vendor for preventative pest control, as well as have random inspections provided by the Health Department on a semi-annual basis to ensure pest control, as well as overall cleanliness standards, are maintained. I hope this has restored your faith in us. We appreciate your business and hope you'll choose us again. Sincerely, Kraig Pomrenke, GM
4/10 Médiocre
Steve
Voyage en famille
24 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Steve
Séjour de 1 nuit en mars 2024
Réponse de GM le 25 mars 2024
Dear Steve, I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression; I apologize we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future. Sincerely, Kraig Pomrenke, GM
10/10 Excellent
Bonnie
Voyage en famille
23 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bonnie
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 23 mars 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor
10/10 Excellent
Latonya
Voyage en famille
23 mars 2024
Les points forts : Équipements
Latonya
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Supervisor le 23 mars 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor
10/10 Excellent
David
Voyage en famille
20 mars 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
David
Séjour de 2 nuits en mars 2024
Réponse de GM le 20 mars 2024
Dear David, It is wonderful to hear that you enjoyed your stay, our great breakfast, and the level of service we provide. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Kraig Pomrenke, GM
10/10 Excellent
Jean
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jean
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Supervisor le 19 mars 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best! Katherine
8/10 Bien
wendy
Voyage en famille
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
wendy
Séjour de 2 nuits en mars 2024
Réponse de Kaleigh Benton AFOM le 13 mars 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
10/10 Excellent
Monica
Voyage en famille
7 mars 2024
Monica
Séjour de 1 nuit en mars 2024
Réponse de GM le 8 mars 2024
Dear Monica, Thank you for taking the time to write to us. I am thrilled that you had a comfortable and convenient stay with us! It was an absolute pleasure to have you as our guest, and we look forward to welcoming you back soon. Best, Kraig Pomrenke GM
10/10 Excellent
Jennifer
Voyage en famille
3 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Supervisor le 3 mars 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon! Katherine
10/10 Excellent
Barbara
Voyage d’affaires
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Barbara
Séjour de 5 nuits en février 2024
Réponse de Kaleigh Benton AFOM le 24 févr. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon!
10/10 Excellent
hillary
23 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
hillary
Séjour de 1 nuit en février 2024
Réponse de Kaleigh Benton AFOM le 24 févr. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon! Best
10/10 Excellent
Hagit
21 févr. 2024
Hagit
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk Supervisor le 24 févr. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor
10/10 Excellent
Eric
Voyage en famille
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eric
Séjour de 4 nuits en février 2024
Réponse de GM le 20 févr. 2024
Dear Eric, We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our food offerings and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again. Best, Kraig Pomrenke GM
10/10 Excellent
Michael
Voyage en famille
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 3 nuits en février 2024
Réponse de GM le 20 févr. 2024
Dear Michael, We are thrilled that we provided you with a very satisfying stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Kraig Pomrenke GM
8/10 Bien
Elisa, Nixa
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie, Voyage en couple
17 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elisa
Séjour de 1 nuit en février 2024
Réponse de GM le 17 févr. 2024
Dear Elisa, Sincere thanks for taking the time to share your review. It’s wonderful that your overall stay was pleasant! Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing and what we can improve upon. We appreciate your choosing to stay with us and look forward to providing an even better experience on a future stay. Best, Kraig Pomrenke GM
8/10 Bien
Katrina
4 févr. 2024
Katrina
Séjour de 1 nuit en février 2024
Réponse de Front Desk Supervisor le 6 févr. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're sorry your stay was not a 10/10. We continually work to improve our guest experience and hope you will consider staying with us in the future. Best! Katherine
10/10 Excellent
Tesha
3 févr. 2024
Tesha
Séjour de 1 nuit en février 2024
Réponse de Front Desk Supervisor le 5 févr. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 10/10 review. We hope to see you again soon. Best! Katherine Taylor
10/10 Excellent
Helga
Voyage en couple
30 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helga
Séjour de 1 nuit en janvier 2024
Réponse de GM le 31 janv. 2024
Dear Helga, Thank you for taking the time to write a review. I am happy to hear that you enjoyed your stay with us. Your compliments and recommendations are greatly appreciated as they help us to continue to provide better guest experiences. We value your feedback very much and use it to monitor and improve our services. We look forward to welcoming you back soon. Best, Kraig Pomrenke GM
10/10 Excellent
Cindy
Voyage en famille
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cindy
Séjour de 1 nuit en janvier 2024
Réponse de GM le 31 janv. 2024
Dear Cindy, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Kraig Pomrenke GM
10/10 Excellent
Lindsey, Fort Smith
Voyage en famille avec de jeunes enfants
29 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lindsey
Séjour de 1 nuit en janvier 2024
Réponse de GM le 29 janv. 2024
Dear Lindsey, I am ecstatic to know that your stay was exceptional. Our staff members are proud to be representatives of our hotel and all it offers. Whether your next trip here is for business or pleasure, I hope you will choose to stay with us again. Best, Kraig Pomrenke GM
10/10 Excellent
David
Voyage d’affaires
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
David
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk Supervisor le 30 janv. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 10/10 review. We hope to see you again soon. Best! Katherine Taylor
8/10 Bien
Jane, Willis
Voyage en famille avec de jeunes enfants
29 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Jane
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk Supervisor le 29 janv. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're sorry your stay was not a 5/5. We continually work to improve our guest experience and hope you will consider staying with us in the future. Best! Katherine T.
10/10 Excellent
Darren
23 janv. 2024
Darren
Séjour de 2 nuits en janvier 2024
Réponse de Front Desk Supervisor le 25 janv. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor
10/10 Excellent
Timothy
Voyage d’affaires
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Timothy
Séjour de 2 nuits en janvier 2024
Réponse de Front Desk Supervisor le 24 janv. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 10/10 review. We hope to see you again soon. Best! Katherine Taylor
6/10 Satisfaisant
Amanda
Voyage en couple
20 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Amanda
Séjour de 1 nuit en janvier 2024
Réponse de GM le 21 janv. 2024
Dear Amanda,Thank you for taking the time to provide this valuable feedback. I sincerely appreciate your acknowledgment of our high cleanliness standards. I am disheartened to hear other aspects of your stay were less than exceptional. Your feedback will be shared as we continually strive to enhance the guest experience. We hope to welcome you again soon.Sincerely,Kraig PomrenkeGeneral Manager
8/10 Bien
Julie
Voyage en famille
20 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Julie
Séjour de 1 nuit en janvier 2024
Réponse de GM le 21 janv. 2024
Dear Julie, Thank you for taking the time to write a review. I am delighted you enjoyed our hotel and high cleanliness standards, but I regret we disappointed you with our temporary pool closure. The repair was necessary to maintain the quality of the hotel and to serve our guests better. Additionally, I apologize for our lapse in communication; we clearly missed the mark. We value you as our guest and hope to have another opportunity to provide you with a stay that is exceptional in every way. Sincerely, Kraig Pomrenke GM
10/10 Excellent
Kaylee
Voyage en famille
14 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
NWA Best in Class Hotel
Kaylee
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk Supervisor le 16 janv. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 10/10 review. We hope to see you again soon. Best! Katherine Taylor
8/10 Bien
Matthew
Voyage d’affaires
12 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Great staff, nice location, facility showing age
Matthew
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk Supervisor le 12 janv. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're sorry your stay was not a 10/10. We continually work to improve our guest experience and hope you will consider staying with us in the future. Best! Katherine
8/10 Bien
Matthew
Voyage d’affaires
11 janv. 2024
Les points forts : Personnel et service et confort de la chambre
Nice hotel, great staff, property starting to show
Matthew
Séjour de 1 nuit en janvier 2024
Réponse de GM le 11 janv. 2024
Dear Matthew,Thank you for taking the time to write a review. I am glad to hear that you enjoyed your stay with us. Your compliments are greatly appreciated and we are grateful for your suggestions on areas where we can improve. Your review is valuable to us as it helps us monitor and enhance our guests' experience. We hope that you will visit us again soon. Thank you.Best,Kraig PomrenkeGeneral Manager
6/10 Satisfaisant
Travis
8 janv. 2024
Travis
Séjour de 1 nuit en janvier 2024
Réponse de GM le 10 janv. 2024
Dear Travis,Thank you for choosing our hotel and taking the time to review your stay with us. We strive to deliver exceptional experiences and cannot wait to do so again when you return to the area.Sincerely,Kraig PomrenkeGeneral Manager
10/10 Excellent
Terri
Voyage en famille
4 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terri
Séjour de 1 nuit en décembre 2023
Réponse de GM le 11 janv. 2024
Dear Terri,Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon.Best,Kraig PomrenkeGeneral Manager
10/10 Excellent
Linda
Voyage en famille, Voyage en couple
31 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Linda
Séjour de 3 nuits en décembre 2023
Réponse de Front Desk Supervisor le 1 janv. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor
10/10 Excellent
Kevin
27 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
*
Kevin
Séjour de 1 nuit en décembre 2023
Réponse de GM le 27 déc. 2023
Dear Kevin,We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies regarding your toiletries; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Sincerely,Kraig PomrenkeGeneral Manager
10/10 Excellent
Jeannie
26 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeannie
Séjour de 1 nuit en décembre 2023
Réponse de Front Desk Supervisor le 30 déc. 2023
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor
10/10 Excellent
Breanna
Voyage en couple
19 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breanna
Séjour de 2 nuits en décembre 2023
Réponse de Front Desk Supervisor le 30 déc. 2023
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor
8/10 Bien
Silvia
Voyage d’affaires
18 déc. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Silvia
Séjour de 3 nuits en décembre 2023
Réponse de Front Desk Supervisor le 20 déc. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're sorry your stay was not a 10/10. We continually work to improve our guest experience and hope you will consider staying with us in the future. Best! Katherine
8/10 Bien
Karen, Bartlesville
17 déc. 2023
Les points forts : Propreté, personnel et service, équipements
Karen
Séjour de 2 nuits en décembre 2023
Réponse de GM le 18 déc. 2023
Dear Karen,It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon.Best,Kraig PomrenkeGeneral Manager
10/10 Excellent
eric
Voyage en famille
17 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
eric
Séjour de 2 nuits en décembre 2023
Réponse de GM le 18 déc. 2023
Dear eric,We appreciate your high recommendation and welcome you to settle in again anytime. Thank you for choosing us.Best,Kraig PomrenkeGeneral Manager
10/10 Excellent
Whitney
Voyage d’affaires
12 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Whitney
Réponse de Front Desk Supervisor le 6 févr. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor
8/10 Bien
Mike
Voyage en famille
11 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mike
Séjour de 2 nuits en décembre 2023
Réponse de Front Desk Supervisor le 20 déc. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're sorry your stay was not a 5/5. We continually work to improve our guest experience and hope you will consider staying with us in the future. Best! Katherine T.
10/10 Excellent
Chassie
Voyage en famille avec de jeunes enfants
9 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chassie
Séjour de 1 nuit en décembre 2023
Réponse de GM le 9 déc. 2023
Dear Chassie,Thank you for your generous review! We strive to provide exceptional experiences for our guests and are delighted to hear that we delivered! I look forward to sharing your praise with our dedicated team members and hope we can welcome you again soon.Best,Kraig PomrenkeGeneral Manager