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Avis sur Howard Johnson by Wyndham Benton Harbor/St. Joseph

2 out of 5
Howard Johnson by Wyndham Benton Harbor/St. Joseph
798 Ferguson Dr, Benton Harbor, MI

Avis

4,6
Note des voyageurs de 10 (Excellent), d’après 52 avis sur 946." "
Note des voyageurs de 8 (Bien), d’après 117 avis sur 946." "
Note des voyageurs de 6 (Satisfaisant), d’après 199 avis sur 946." "
Note des voyageurs de 4 (Médiocre), d’après 202 avis sur 946." "
Note des voyageurs de 2 (Horrible), d’après 376 avis sur 946." "

4,6/10

Propreté

5,8/10

Personnel et service

3,4/10

Équipements

4,0/10

Infrastructures et conditions de l’hébergement

3,6/10

Écoresponsabilité

Avis

8/10 Bien

Célia, Strasbourg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très satisfait
Hôtel parfait pour une pause sur la route. Très bon rapport qualité prix. On a adoré le jacuzzi. Chambre spacieuse et confortable

6/10 Satisfaisant

P.Houle, Montréal

Les points forts : Confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Bon emplacement de transit
Bon rapport qualité prix

2/10 Horrible

Marselinny

Séjour de 2 nuits en avril 2024

4/10 Médiocre

james

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Their property was in bad condition the room looked as if it had not been cleaned it is completely out dated and the area it’s located seems to be run down and in poverty. I would not recommend staying there.
Séjour de 2 nuits en mars 2024
Réponse de Manager on Duty le 3 avr. 2024
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bien

Ana Rodriguez

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Take in mind POOL & BREAKFAST isn’t available. Clean bed and rooms. Can’t complain for the price. Just disappointed about the pool. It looks like it used to be a beautiful hotel.
Séjour de 1 nuit en mars 2024
Réponse de Manager on Duty le 26 mars 2024
I would like to thank you for your feedback. I would also like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No pool, no breakfast in this seedy place...
Okay, so it all started in the parking lot - very sketchy neighborhood and i dont get the creeps easily. Trying to check in, we had to ring a camera doorbell and the host took a while to get up to the door. Then after getting checked in, had to put a cash deposit down for our keys, which was strange... then the host led us to our room and the door was already open. Which was incredibly unusual to me. The shower looked like someone just didnt care to scrub it, ever. They enforce a "quiet time" but until that time IT WAS SO LOUD! screaming, doors slamming.. ridiculous. Not to mention at about midnight, it sounded like someone was drilling through the wall next door! And then ALL NIGHT LONG, sounded like there was water dripping in the ceiling. Got a poolside room but the pool was shut down. There was NO breakfast as it advertises. Felt like this hotel which was probably once a very nice hotel has turned into a flop house. I do not recommended staying here.
Séjour de 1 nuit en février 2024
Réponse de Manager on Duty le 29 févr. 2024
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Phillip

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There was no Pool or Hot tub as you advertised. There was no Breakfast service I could not take a shower because rust came out Room wall hangings were laying on the floor. The windows were extremely dirty. They are trying to remodel this dump I checked out and cancelled my sceond night and moved to Country Inn As you will see in my resevation
Séjour de 2 nuits en janvier 2024
Réponse de Manager on Duty le 22 févr. 2024
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Leah

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Manager on Duty le 22 févr. 2024
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bien

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Cheap and nice stay, but no pool, hot tub, or breakfast was provided at the time of my stay.
Séjour de 3 nuits en décembre 2023
Réponse de Manager on Duty le 31 déc. 2023
I would like to thank you for your feedback. I would also like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Simon

Les points faibles : Propreté
Séjour de 1 nuit en octobre 2023
Réponse de Manager on Duty le 4 nov. 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Satisfaisant

Amy

Pool and hot tub don’t work
Séjour de 1 nuit en octobre 2023
Réponse de Manager on Duty le 18 oct. 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

kristi

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Manager on Duty le 15 oct. 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

MARTINA, Elmwood Park

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pool close wasn't breakfast not friendly front desk
Séjour de 1 nuit en octobre 2023
Réponse de Manager on Duty le 8 oct. 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Fosiul

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Smelly and dirty
Smelly, dirty, no customer service at the front desk.
Séjour de 2 nuits en octobre 2023
Réponse de Manager on Duty le 8 oct. 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Edwin

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There is no pool no arcade no breakfast. The place should be condemned. There is a crack in the 4th floor foundation. No elevator inspection tags.
Séjour de 2 nuits en septembre 2023
Réponse de Manager on Duty le 1 oct. 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Juan s

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Muy mal servicio a la habitación me robaron algo del cuarto pague por desayuno incluido y no tenian comida ni mucho menos cafe
Séjour de 8 nuits en septembre 2023
Réponse de Manager on Duty le 30 sept. 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Brandon

Séjour de 1 nuit en septembre 2023
Réponse de Manager on Duty le 15 oct. 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Médiocre

Melvin

Séjour de 1 nuit en septembre 2023
Réponse de Manager on Duty le 12 oct. 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Nathan

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never ever stay here.
I paid $50 extra to have a pool view room. There are no pool view rooms. The pool has been condemned by the city 3 years ago. However they’re still happy to take your money and charge you extra for the pool view. I was shown 3 different rooms. All were filthy. I was told they could not cancel my reservation and refund my money. The entire property is in disrepair. This is by far the worst hotel I’ve ever stayed in. I can’t believe the entire building isn’t condemned. The man at the desk actually tried to be helpful other than refusing to cancel the reservation or refunding the money for the non existent pool view. Even the balcony was filthy.
Séjour de 1 nuit en septembre 2023
Réponse de Manager on Duty le 22 sept. 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bien

Paula

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Manager on Duty le 22 sept. 2023
We would like to thank you for your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

2/10 Horrible

Pam

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I can believe they are allowed to operate.
Looks like they just reopened a couple of weeks ago, after being abandoned for a couple of years. The floors were dirty and walls were dirty everywhere. The carpet was coming apart at the seems. One elevator was out of order and the other looked like it should be. There was mold around the patio door in the room and the linen was stained. Even though there was a no refund policy, we chose not to stay, and instead continued our 14 hour drive home. I can not stress enough how truly awful the place was. This website should be ashamed to have them listed. It is more of a flop house than a hotel.
Séjour de 1 nuit en septembre 2023
Réponse de Manager on Duty le 22 sept. 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Absolute Disgust
Upon check-in, we were informed that the pool was closed and had been for a while now. The buffet breakfast that was offered was an intercontinental upon arrival. The overall cleanliness of the lobby and hallways was disgusting. The elevator’s floor tiles were broken and missing in spots. There was trash throughout the hallway to the room. The blanket was strung across the bed and it was not made and the sheets had very large noticeable stains on them. The floor hadn’t been vacuumed and the bathroom had bugs and trash all over the floor with stained towels. People are also living in the hotel with their children.
Séjour de 2 nuits en septembre 2023
Réponse de Manager on Duty le 22 sept. 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Darrel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Manager on Duty le 8 sept. 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bien

Larry

Les points forts : Personnel et service et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Manager on Duty le 8 sept. 2023
We would like to thank you for your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

4/10 Médiocre

Mary

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The pool, hot tub, and dining room were all closed. Free breakfast they offered was cereal of some kind and slices of bread. The room was for 2 guest but we only got 1 towel, no hairdryer. We were disappointed in false advertisements but if I had read the reviews I would have went elsewhere.
Séjour de 3 nuits en septembre 2023
Réponse de Manager on Duty le 8 sept. 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Médiocre

Kellie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Manager on Duty le 4 sept. 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Alicia

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly disappointed
Simply horrible! Would never recommend or return! Needs to be closed down!
Séjour de 1 nuit en septembre 2023
Réponse de Manager on Duty le 4 sept. 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Miel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Please do not stay here, we checked in and out all within 30 mins. This is the dirtiest, smelliest, nastiest place I have ever seen. As soon as you walk in the front doors you are overcome by the smell. PLEASE DO NOT STAY HERE
Séjour de 1 nuit en septembre 2023
Réponse de Manager on Duty le 4 sept. 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Lois

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was terrible 😞 nothing like web site. Pool down, restaurant closed,hot tub closed ,dirty, very bad repair, boxes sitting around and old furniture, smelling ,, I left right away!! Very very bad shape inside and out !!!!!!
Séjour de 1 nuit en août 2023
Réponse de Manager on Duty le 25 août 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Manuel

Voyage en couple
Les points forts : Propreté
Deberían poner mas paños en el baño y wifi pero del resto todo bien muy limpio y buen sitio para pasar la noche 👍
Séjour de 1 nuit en août 2023
Réponse de Manager on Duty le 21 août 2023
We would like to thank you for your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Bien

Cristina

Voyage en couple
Les points faibles : Équipements
The hotel is being renovated when we were there, so hopefully the owners continue with this to bring it back to its former appeal. The beds were quite comfortable and the TV was excellent and huge, with Roku service.
Séjour de 1 nuit en août 2023
Réponse de Manager on Duty le 21 août 2023
I would like to thank you for your feedback. I would also like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Ali Ibrahim

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Manager on Duty le 21 août 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Satisfaisant

angie

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We got a room on the 4th floor but were not informed until check in that it was under renovation and elevator pool rests and bar were all closeddue to this. Never said anything on the qebsite about it. Very disappointing
Séjour de 1 nuit en août 2023
Réponse de Manager on Duty le 21 août 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bien

Daniel

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
It appears to be being remodeled? Clean but kind of disorderly. Beds new and comfy. Pool out of service.
Séjour de 1 nuit en août 2023
Réponse de Manager on Duty le 21 août 2023
I would like to thank you for your feedback. I would also like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Garrett

Voyage en groupe, Voyage avec des animaux de compagnie
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Dirty, smelly, abandoned area. Pool out of order, over half the rooms unused. Feels like it’s on the verge of shutting down.
Séjour de 1 nuit en août 2023
Réponse de Manager on Duty le 12 août 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

James

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a mess. The property might be under renovation, but it is absolutely not done. Pool was condemned. Check in was very slow and seemed like they couldn’t find a room even though there were only 8 cars in the parking lot. I would call it a $49 motel. Not $270.
Séjour de 1 nuit en août 2023
Réponse de Manager on Duty le 12 août 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Charles

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DO NOT BOOK HERE
Canceled as soon as I pulled into the parking lot. Pool and restaurant/ lounge have not been in operation in years. I felt unsafe just being in the parking lot. Hotels highly recommended the property. Not a single car there but I was conned into booking a room because Hotels said it was the last one left. I was assuming this meant the place was that busy! It needs to be torn down/ Hotels is VERY misleading calling this a 4.5 star place!
Séjour de 2 nuits en août 2023
Réponse de Manager on Duty le 12 août 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Jenny

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No sirve el aire Gimnasio no disponible Pool no disponible
Séjour de 2 nuits en juillet 2023
Réponse de Manager on Duty le 4 août 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Rebecca

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Didn't even stay here. This place shouldn't even be an option. I'd sleep in my car first.
Séjour de 2 nuits en juillet 2023
Réponse de Manager on Duty le 24 juil. 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Médiocre

Zoljargal

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Manager on Duty le 16 juil. 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Satisfaisant

June

Séjour de 1 nuit en juillet 2023
Réponse de Manager on Duty le 13 juil. 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

jean

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The entire building was in disrepair including the room it was seriously gross
Séjour de 1 nuit en juillet 2023
Réponse de Manager on Duty le 7 juil. 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Jennifer

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We did not stay at the property. When my husband went to check in the ceiling in the foyer was water damaged, falling down, and appeared to be moldy. My husband brought this up to the clerk who assured him that the rooms were remodeled. My husband asked to see. The clerk took him to a room that was remodeled and looked nice, but the hallway to the room was literally a construction zone.Multiple wires hang from the ceiling, no carpet on the floor, construction material strewn about the hall, exit signs hanging loose with no lights or lenses. Completely unsafe for children (or adults!) My children were looking forwrd to the indoor pool, but is was closed. Worst hotel experience that we have ever encountered. The outside was not well-maintained either. The parking lot was grassy The awning had no fabric left on it. It looked ike a dump from the outside.
Séjour de 2 nuits en juillet 2023
Réponse de Manager on Duty le 7 juil. 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

souad

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The place looked so bad, under construction, the rooms are not ready to have anybody stay in them, no shower curtain no soap no trash can the pool was not open. My kids and I felt very unsafe and the front desk couldn't even speak English kept telling me not much we can do you booked and paid already. The worst experience for me.
Réponse de Manager on Duty le 4 juil. 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Whitney

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel is a dump and looks very unsafe. There was broken equipment outside of the hotel. People were loitering in the parking lot and outside the doors. The pool is closed until further notice. They do not have the continental breakfast they advertise. They will make you sign an agreement that if you do not notify them within 10 minutes of check in that there is an issue, you forfeit your right to a refund or change. Do not stay here. There are plenty of other hotels nearby and in a safer neighborhood. Thankfully, Expedia allowed us to transfer our money to one of the other hotels.
Séjour de 4 nuits en juin 2023
Réponse de Manager on Duty le 7 juin 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Dawn

Séjour de 1 nuit en mai 2023
Réponse de Manager on Duty le 31 mai 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Kimberly

Séjour de 2 nuits en avril 2023
Réponse de Manager on Duty le 19 mai 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Médiocre

JC

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Didn't like no towels in room just dirty
Séjour de 2 nuits en mars 2023
Réponse de Manager on Duty le 8 avr. 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Sean, Clare

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
This property was advertised as having a pool and a breakfast. Not only did I have to break it to my 9-yr-old that he wouldn't be able to swim, but then there was nothing to eat in the morning. There were other hotels offering those amenities for similar costs in the area, and it blows my mind that both of those would not be available. I wish I'd stayed elsewhere.
Séjour de 1 nuit en février 2023
Réponse de Manager on Duty le 20 févr. 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Dilapidated looks abandoned pot holes in driveway,TV was blurry no cable
Séjour de 1 nuit en janvier 2023
Réponse de Manager on Duty le 15 janv. 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.