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Avis sur ITC Windsor, A Luxury Collection Hotel, Bengaluru

5 out of 5
ITC Windsor, A Luxury Collection Hotel, Bengaluru
Windsor Square,25, Golf Course Road, Bengaluru, Karnataka

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 188 avis sur 296." "
Note des voyageurs de 8 (Bien), d’après 60 avis sur 296." "
Note des voyageurs de 6 (Satisfaisant), d’après 23 avis sur 296." "
Note des voyageurs de 4 (Médiocre), d’après 14 avis sur 296." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 296." "

9,2/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de luxe à Bangalore
Accueil attentionné et de plus, nous avons été surclassés. Bâtiment historique décoré avec raffinement. Mini buffet apéritif gratuit de 18h à 20h en accompagnement de boissons prises au bar. Petit déjeuner Exceptionnel
Séjour de 1 nuit en novembre 2019
Réponse de Manas Krishnamoorthy le 9 déc. 2019
Dear Guest, Thank you for choosing to stay at ITC Windsor, Bengaluru. It is a delight to know that my team ensured you had a comfortable stay with us. Thank you, and we certainly look forward to welcoming you back to ITC Windsor soon. Best Regards, Manas V. Krishnamoorthy General Manager ITC Windsor, Bengaluru

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2018
Réponse de Manas Krishnamoorthy le 4 janv. 2019
Dear Guest, We sincerely thank you for your valuable feedback and look forward to welcome you back in the future. Warm Regards, Manas Krishnamoorthy, General Manager ITC Windsor

10/10 Excellent

ERIC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2018

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon ensemble mais chambre un peu petite pour cette
Bon ensemble mais chambre un peu petite pour cette catégorie
Séjour de 1 nuit en juillet 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

8/10 Bien

williams

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait
Excellente

6/10 Satisfaisant

philippe, france

Les points forts : Propreté et infrastructures et conditions de l’hébergement
service excellent dans les chambres petit dejeuner
mauvaise, c est un hotel que je frequente depuis longtemps, j avais reservé une chambre de qualité inferieure, et à mon arrivée, j ai demandé à changer de chambre pour celle dont j avais l'habitude, changement à mes frias, j ai été "baladé" pendant plusieurs jours, sans que cela se fasse, alors que je savais que des chambres étaient disponibles

10/10 Excellent

Dinesh, Bloomfield Hills

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful English style hotel, impeccably clean & well maintained. Staff very pleasant & extremely helpful. Super breakfast & in-room dining. Cannot think of anything that could be better!
Séjour de 12 nuits en mai 2024

8/10 Bien

Sravanthi

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Room and bedding is luxurious, food was very basic and bland, especially South Indian dishes in buffet. Some staff are ok, some don’t acknowledge any Indians, I saw them smiling at foreigners but head high when they pass by normal looking Indians
Séjour de 1 nuit en mai 2024
Réponse de Deepak Menezes le 22 mai 2024
Dear Ms. Sravanthi,Thank you for taking out the time to share your feedback with us. Our ultimate endeavor is to make our guests comfortable with the best in-room amenities and services and it is rather unfortunate that we have were not fully succeeded in meeting your expectations this time around. I hope you give us another opportunity to welcome you back for a more memorable experience at ITC Windsor. Best regards, Deepak Menezes General Manager ITC Windsor, Bengaluru

10/10 Excellent

sqq

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024

2/10 Horrible

Rohit

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Not at all quiet. You cannot sleep here either in the day or night. Desk staff is completely incompetent.They are just trained to smile and say sorry for each and everything. And then they repeat the same mistake again. My room was changed thrice. Air conditioners of all the three rooms were not working. And there were technicians who were constantly called upon to fix ACs of other rooms as well. No respect for privacy. I specifically mentioned that my work hours are in the night and do not disturb me in the day time. But even when my room is on the DND, the staff is calling me to check for god knows what. Constantly had to struggle to get my zomato delivery. This is at best a 2 star hotel. I would not recommend it to anyone
Séjour de 7 nuits en février 2024
Réponse de Deepak Menezes le 20 févr. 2024
Dear Mr. Rohit,Thank you for taking out the time to share your feedback with us. Our ultimate endeavour is to make our guests comfortable with the best in-room amenities and services and it is rather unfortunate that we have were not fully succeeded in meeting your expectations this time around. Please do share your details including mobile number with us on deepak.menezes@itchotels.in to connect and assist you at the earliest. Kind regards, Deepak Menezes General Manager ITC Windsor, Bengaluru

10/10 Excellent

Yusuff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff are very friendly and helpful.
Séjour de 3 nuits en février 2024
Réponse de Deepak Menezes le 12 févr. 2024
Dear Mr. Yusuff,It was most kind of you to share your stay experience with other guests. I am delighted to know that my team worked to ensure your comfort and that you were looked after well and had a memorable stay. Thank you for your generous comments for the hotel and warm appreciation for the team. It always feels so special when it comes from patrons like you. We value your patronage and we look forward to welcome you back soon.Warm Regards,Deepak MenezesGeneral ManagerITC Windsor, Bengaluru

10/10 Excellent

Dr. Chovvakkaran

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent!
Our stay was excellent - the staff were very professional , efficient and went over and above to ensure all our needs were met. We had a superb breakfast - the spread and selection of top quality food was impressive. We will definitely choose The Windsor again for our next visit to Bangaluru
Séjour de 1 nuit en janvier 2024
Réponse de Deepak Menezes le 5 févr. 2024
Dear Mr. Chovvakkaran,Thank you for sparing time to share with us your wonderful feedback. The ‘ITC Windsor’ does provide an exceptional and an indigenous experience in an ambience reminiscent of the colonial past imbued with gracious, impeccable and efficient service. And we are so glad that you enjoyed the colonial ambiance.Maintaining high standards of luxury and finesse in our Product & Services is our benchmark and thereby makes ITC Windsor a truly illustrious property.I am delighted to know that my team worked to ensure your comfort and that you were looked after well and had a memorable stay. Thank you for your generous comments for the hotel and warm appreciation for the team. It always feels so special when it comes from patrons like you. Thank you for your recognition and looking forward to the pleasure of your continued visits. Warm Regards,Deepak MenezesGeneral ManagerITC Windsor, Bengaluru

8/10 Bien

Nash

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Deepak Menezes le 23 janv. 2024
Dear Mr./Ms. Nash,Thank you for the wonderful feedback. We are glad that you had a comfortable stay at ITC Windsor. My team and I look forward to having you back at the hotel. Best Regards,Deepak Menezes General ManagerITC Windsor, Bengaluru

10/10 Excellent

Ashok

Séjour de 3 nuits en janvier 2024
Réponse de Deepak Menezes le 26 janv. 2024
Dear Mr. Ashok,Thank you for the wonderful feedback. We are glad that you had a comfortable stay at ITC Windsor. My team and I look forward to having you back at the hotel. Best Regards,Deepak Menezes General ManagerITC Windsor, Bengaluru

10/10 Excellent

Pradeep

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service, an oasis amidst the hustle of BLR. A straight shot to the airport (very convenient) and easy to get to the commercial hub (MG ROAD).
Séjour de 1 nuit en décembre 2023
Réponse de Deepak Menezes le 2 janv. 2024
Dear Mr. Pradeep,Thank you for the wonderful feedback. We are glad that you had a comfortable stay at ITC Windsor. My team and I look forward to having you back at the hotel. Best Regards,Deepak Menezes General ManagerITC Windsor, Bengaluru

10/10 Excellent

Raja

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s an excellent hotel and we enjoyed our stay. This hotel is a traditional hotel.
Séjour de 2 nuits en décembre 2023
Réponse de Deepak Menezes le 2 janv. 2024
Dear Mr. Raja,Thank you for the wonderful feedback. We are glad that you had a comfortable stay at ITC Windsor. My team and I look forward to having you back at the hotel. Best Regards,Deepak Menezes General ManagerITC Windsor, Bengaluru

10/10 Excellent

Chandrabhushan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent place
Séjour de 2 nuits en décembre 2023
Réponse de Deepak Menezes le 11 déc. 2023
Dear Mr. Chandrabhushan,Thank you for the wonderful feedback. We are glad that you had a comfortable stay at ITC Windsor. My team and I look forward to having you back at the hotel. Best Regards,Deepak Menezes General ManagerITC Windsor, Bengaluru

10/10 Excellent

Dinesh, Bloomfield Hills

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful English style property maintained to perfection. Staff excellent. Breakfast buffet with a wide spread including hot vada, idly, Sambar, dosa station & omelette station. Will definitely come back
Séjour de 8 nuits en octobre 2023
Réponse de Deepak Menezes le 11 déc. 2023
Dear Mr.Dinesh,It was such a pleasure to have you stay at ITC Windsor, Bengaluru. Our constant efforts towards creating planet positive experiences for our guests has made us the first hotel in the world to achieve LEED zero carbon certified by USGBC. In line with our “Responsible Luxury” ethos, we provide flawless luxury in our product and service every time you choose to stay with us. ITC Windsor is an iconic hotel of Bengaluru and a distinguished address in the heart of the state capital. The hotel is architecturally styled on the British regency era, set within an ambience reminiscent of the halcyon days of the British Raj. Thank you for recognition of our ambience, food, services and hospitality, as my team and I look forward to welcoming you back to The ITC Windsor. Best Regards, Deepak Menezes General Manager ITC Windsor, Bengaluru

10/10 Excellent

Bhaskar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 9 nuits en octobre 2023
Réponse de Deepak Menezes le 11 déc. 2023
Dear Mr. Bhaskar,Thank you for the wonderful feedback. We are glad that you had a comfortable stay at ITC Windsor. My team and I look forward to having you back at the hotel. Best Regards,Deepak Menezes General ManagerITC Windsor, Bengaluru

8/10 Bien

Damodar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
good
good hotel . clean beautiful . well maintained but breakfast was not up to the mark
Séjour de 1 nuit en octobre 2023

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing hotel from the British colonial era
Outstanding hotel. Service was excellent from all parts of the hotel - front desk, restaurants, pool, etc. It is an old hotel, with classic beauty with many paintings and decoration from the time of British. Hotel breakfast quality and selection was outstanding. Plenty of hot water and flow in the shower. Very large, comfy towels. I wish I had an excuse to stay here again.
Séjour de 5 nuits en septembre 2023

10/10 Excellent

Brian

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My go-to for Business in Bangalore
Excellent service. I especially appreciate the Irish pub in the lobby for a casual meal and drinks.
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Murali

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bangalore - September 2023
We got a club room since there was three occupants. We enjoyed the club facilities in the evening and the staff provided a very welcoming experience. No need for dinner if you can enjoy the evening hospitality. Beautiful chocolate shop to get custom gifts for people on short order - A mega plus. The smell of chocolate, free. Breakfast and the options to choose from was excellent. We could easily stay there for couple hours and enjoy the hospitality and the variety. Awesome. Well done. Many different nooks to hang out and enjoy in the hotel and relax and be there with family and still get privacy while enjoying the nice surrounds of the hotel. Will go there again if another opportunity presents itself.
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Anand

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Ashok

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at the property during my stay were more than gracious and hospitable. Specially staff at the restaurant, sweet shop, front desk, transportation and a few others who i interacted with during my stay made me feel very comfortable. Thanks everyone.
Séjour de 7 nuits en août 2023
Réponse de Deepak Menezes le 4 sept. 2023
Dear Mr. Ashok, It was such a pleasure to have you stay at The ITC Windsor. Our constant efforts towards creating planet positive experiences for our guests has made us the first hotel in the world to achieve LEED zero carbon certified by USGBC. In line with our “Responsible Luxury” ethos, we provide flawless luxury in our product and service every time you choose to stay with us. ITC Windsor is an iconic hotel of Bengaluru and a distinguished address in the heart of the state capital. The hotel is architecturally styled on the British regency era, set within an ambience reminiscent of the halcyon days of the British Raj.Thank you for recognition of our ambience, food, services and hospitality, as my team and I look forward to welcoming you back to The ITC Windsor.Best regards,Deepak MenezesGeneral ManagerITC Windsor, Bengaluru

8/10 Bien

Yoshiro

Voyage d’affaires
Les points forts : Propreté et personnel et service
food in restaurant was very good
Séjour de 2 nuits en août 2023
Réponse de Deepak Menezes le 25 août 2023
Dear Guest, Thank you for taking out time to write such a wonderful feedback! ITC Windsor is the world's first hotel to be LEED zero carbon certified and it is because of valued patrons like you that we strive to do better each day. I am delighted to hear that my team went out of their way to provide an excellent and warm experience to you. It is our constant endeavour to provide our guests a home away from home and feedback like this motivates us in every way. Thank you for your appreciation of our services and ambience as we look forward to having you back at ITC Windsor really soon. Best Regards, Deepak Menezes General Manager ITC Windsor, Bengaluru

6/10 Satisfaisant

Som

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Excellent property.. Staff need to be more trained in restaurant. They forget orders, delays in orders, and no one dedicated server for a table and thus mixups/ missed orders. (Took us 25 min to get a can of sprite) Staff also need to give way to hotel guests. They walk across guests with plate full of food and it’s just not courteous. It’s basic training. The hotel rooms themselves are good but dated especially bathrooms. A tad disappointing considering this was one of the marquee hotels in Bangalore. I guess you can definitely see a difference between a Taj and rest.
Séjour de 2 nuits en août 2023
Réponse de Deepak Menezes le 25 août 2023
Dear Guest, We appreciate the effort taken to share this feedback with us. At ITC Windsor, we do strive to go the extra mile and give our guests unmatched hospitality and a memorable stay. While I'm delighted to know that you enjoyed our ambience and services, it is indeed a regret that we fell short of your expectations during your recent stay with us. Please note that I have taken your feedback up with the concerned teams to ensure this is not repeated. We look forward to welcoming you back to ITC Windsor for a more convivial experience. Best Regards, Deepak Cedric Menezes General Manager ITC Windsor, Bengaluru

10/10 Excellent

Ramesh

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great place to stay. 40 year old property. Well maintained and renovated. Esp the Towers
Séjour de 1 nuit en août 2023
Réponse de Deepak Menezes le 4 sept. 2023
Dear Mr. Ramesh, It was such a pleasure to have you stay at The ITC Windsor. Our constant efforts towards creating planet positive experiences for our guests has made us the first hotel in the world to achieve LEED zero carbon certified by USGBC. In line with our “Responsible Luxury” ethos, we provide flawless luxury in our product and service every time you choose to stay with us. ITC Windsor is an iconic hotel of Bengaluru and a distinguished address in the heart of the state capital. The hotel is architecturally styled on the British regency era, set within an ambience reminiscent of the halcyon days of the British Raj.Thank you for recognition of our ambience, food, services and hospitality, as my team and I look forward to welcoming you back to The ITC Windsor.Best regards,Deepak MenezesGeneral ManagerITC Windsor, Bengaluru

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Deepak Menezes le 11 août 2023
Dear Guest, Thank you for taking out time to write such a wonderful feedback! ITC Windsor is the world's first hotel to be LEED zero carbon certified and it is because of valued patrons like you that we strive to do better each day. I am delighted to hear that my team went out of their way to provide an excellent and warm experience to you. It is our constant endeavour to provide our guests a home away from home and feedback like this motivates us in every way. Thank you for your appreciation of our services and ambience as we look forward to having you back at ITC Windsor really soon. Best Regards, Deepak Menezes General Manager ITC Windsor, Bengaluru

10/10 Excellent

chandra

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Deepak Menezes le 11 août 2023
Dear Guest,It was such a pleasure to have you stay at The ITC Windsor. Our constant efforts towards creating planet positive experiences for our guests has made us the first hotel in the world to achieve LEED zero carbon certified by USGBC. In line with our “Responsible Luxury” ethos, we provide flawless luxury in our product and service every time you choose to stay with us. ITC Windsor is an iconic hotel of Bengaluru and a distinguished address in the heart of the state capital. The hotel is architecturally styled on the British regency era, set within an ambience reminiscent of the halcyon days of the British Raj..Thank you for recognition of our ambience, food, services and hospitality, as my team and I look forward to welcoming you back to The ITC Windsor.Best regards,Deepak MenezesGeneral ManagerITC Windsor, Bengaluru

10/10 Excellent

Ramesh

Séjour de 1 nuit en août 2023
Réponse de Deepak Menezes le 11 août 2023
Dear Mr. Ramesh, Thank you for taking out time to write such a wonderful feedback! ITC Windsor is the world's first hotel to be LEED zero carbon certified and it is because of valued patrons like you that we strive to do better each day. I am delighted to hear that my team went out of their way to provide an excellent and warm experience to you. It is our constant endeavour to provide our guests a home away from home and feedback like this motivates us in every way. Thank you for your appreciation of our services and ambience as we look forward to having you back at ITC Windsor really soon. Best Regards, Deepak Menezes General Manager ITC Windsor, Bengaluru

10/10 Excellent

Jayaraman

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing collection!!! Enjoyed the stay here and perhaps our go to hotel in Bangalore. Showcases everything about Bangalore!!! And the people amazing :)
Séjour de 1 nuit en avril 2023
Réponse de Deepak Menezes le 21 avr. 2023
Dear Mr. Jayaraman, Dear Guest,It was such a pleasure to have you stay at The ITC Windsor. Our constant efforts towards creating planet positive experiences for our guests has made us the first hotel in the world to achieve LEED zero carbon certified by USBGC. In line with our “Responsible Luxury” ethos, we provide flawless luxury in our product and service every time you choose to stay with us. ITC Windsor is an iconic hotel of Bengaluru and a distinguished address in the heart of the state capital. The hotel is architecturally styled on the British regency era, set within an ambience reminiscent of the halcyon days of the British Raj.Thank you for recognition of our ambience, food, services and hospitality, as my team and I look forward to welcoming you back to The ITC Windsor.Best regards,Deepak MenezesGeneral ManagerITC Windsor, Bengaluru

10/10 Excellent

chandra

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2023
Réponse de Deepak Menezes le 23 mars 2023
Dear Guest,Thank you for taking out time to write such a wonderful feedback! ITC Windsor is the world's first hotel to be LEED zero carbon certified and it is because of valued patrons like you that we strive to do better each day. I am delighted to hear that my team went out of their way to provide an excellent and warm experience to you. It is our constant endeavour to provide our guests a home away from home and feedback like this motivates us in every way. Thank you for your appreciation of our services as we look forward to having you back at ITC Windsor really soon. Best Regards, Deepak Menezes General Manager ITC Windsor, Bengaluru

8/10 Bien

HAZEL

Séjour de 1 nuit en décembre 2022
Réponse de Deepak Menezes le 13 mai 2023
Dear Guest, Thank you for the wonderful feedback. We are glad that you had a comfortable stay at ITC Windsor. My team and I look forward to having you back at the hotel. Best Regards,Deepak Menezes General ManagerITC Windsor, Bengaluru

10/10 Excellent

Nazuk

Réponse de Deepak Menezes le 23 mars 2023
Dear Guest, Thank you for taking out time to write such a wonderful feedback! ITC Windsor is the world's first hotel to be LEED zero carbon certified and it is because of valued patrons like you that we strive to do better each day. I am delighted to hear that my team went out of their way to provide an excellent and warm experience to you. It is our constant endeavour to provide our guests a home away from home and feedback like this motivates us in every way. Thank you for your appreciation of our services as we look forward to having you back at ITC Windsor really soon. Best Regards, Deepak Menezes General Manager ITC Windsor, Bengaluru

2/10 Horrible

Andrew

Séjour de 1 nuit en novembre 2022
Réponse de Deepak Menezes le 13 mai 2023
Dear Guest, Thank you for the wonderful feedback. We are glad that you had a comfortable stay at ITC Windsor. My team and I look forward to having you back at the hotel. Best Regards,Deepak Menezes General ManagerITC Windsor, Bengaluru

8/10 Bien

BERND

Séjour de 1 nuit en septembre 2022
Réponse de Deepak Menezes le 23 févr. 2023
Dear Guest,It was such a pleasure to have you stay at The ITC Windsor.World's first LEED zero carbon certified hotel, ITC Windsor is an iconic hotel of Bengaluru and a distinguished address in the heart of the state capital. The hotel is architecturally styled on the British regency era, set within an ambience reminiscent of the halcyon days of the British Raj.Thank you for recognition of our ambience, food, services and hospitality, as my team and I look forward to welcoming you back to The ITC Windsor.Best regards,Deepak MenezesGeneral ManagerITC Windsor, Bengaluru

10/10 Excellent

Govind

Séjour de 2 nuits en juillet 2022
Réponse de Deepak Menezes le 13 mai 2023
Dear Guest, Thank you for the wonderful feedback. We are glad that you had a comfortable stay at ITC Windsor. My team and I look forward to having you back at the hotel. Best Regards,Deepak Menezes General ManagerITC Windsor, Bengaluru

10/10 Excellent

Gianpietro

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel in old enlish style
Very nice hotel in old English style. Staff war always very friendly and helpful. Food was excellent and in big variety.
Séjour de 3 nuits en juin 2022
Réponse de Deepak Menezes le 13 mai 2023
Dear Guest, Thank you for taking out time to write such a wonderful feedback! ITC Windsor is the world's first hotel to be LEED zero carbon certified and it is because of valued patrons like you that we strive to do better each day. I am delighted to hear that my team went out of their way to provide an excellent and warm experience to you. It is our constant endeavour to provide our guests a home away from home and feedback like this motivates us in every way. Thank you for your appreciation of our services and ambience as we look forward to having you back at ITC Windsor really soon. Best Regards, Deepak Menezes General Manager ITC Windsor, Bengaluru

8/10 Bien

Guillaume

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2022
Réponse de Deepak Menezes le 23 févr. 2023
Dear Guest, It was such a pleasure to have you stay at The ITC Windsor.World's first LEED zero carbon certified hotel, ITC Windsor is an iconic hotel of Bengaluru and a distinguished address in the heart of the state capital. The hotel is architecturally styled on the British regency era, set within an ambience reminiscent of the halcyon days of the British Raj.Thank you for recognition of our ambience, food, services and hospitality, as my team and I look forward to welcoming you back to The ITC Windsor.Best regards,Deepak MenezesGeneral ManagerITC Windsor, Bengaluru

4/10 Médiocre

Sathiya

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
When we checked in, the checkin desk person said that the stay comes with complimentary breakfast. But, the next day morning, another person at the checkin desk said we had to pay for it. We ended up paying. This is very poor behavior for such a top rated hotel. Late in the evening when we wanted to dine in the hotel's restaurants, none of them allowed us in, saying that advance reservation is needed. This kind of treatment should not be given for folks staying in the hotel.
Séjour de 1 nuit en mai 2022
Réponse de General Manager le 15 juin 2022
Dear Guest, Thank you for taking out the time to share your feedback with us. Our ultimate endeavor is to make our guests comfortable with the best in-room amenities and services and it is rather unfortunate that we have were not fully succeeded in meeting your expectations this time around. I hope you give us another opportunity to welcome you back for a more memorable experience at ITC Windsor. Best regards, Deepak Menezes General Manager ITC Windsor, Bengaluru

10/10 Excellent

Godwin

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2022
Réponse de General Manager le 15 juin 2022
Dear Guest, Thank you for the wonderful feedback. We are glad that you had a comfortable stay at ITC Windsor. My team and I look forward to having you back at the hotel. Best Regards, Deepak Menezes General Manager ITC Windsor, Bengaluru

10/10 Excellent

Rajashekar

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Place to Stay
We stayed a night and it was pretty good the time we spent there. We had dinner in one of the restaurants inside and the food was amazing and checked out early in the morning. Did not spend much time to write a detailed review. Everything is very good with the exception of bathroom. Bathtub is not the great but can adjust.
Séjour de 1 nuit en avril 2022
Réponse de Deepak Menezes le 24 févr. 2023
Dear Mr. Rajshekhar, Thank you for sparing time to share with us your wonderful feedback. The ‘ITC Windsor’ does provide an exceptional and an indigenous experience in an ambience reminiscent of the colonial past imbued with gracious, impeccable and efficient service. And we are so glad that you enjoyed the colonial ambiance.Maintaining high standards of luxury and finesse in our Product & Services is our benchmark and thereby makes ITC Windsor a truly illustrious property.The team at ITC Windsor is committed to quality service and your appreciation is truly rewarding.Thank you for your recognition and looking forward to the pleasure of your continued visits. Warm Regards,Deepak MenezesGeneral ManagerITC Windsor, Bengaluru

8/10 Bien

Natalia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful historic hotel. Great service, very accommodating, attentive and on time. Old style historic decor. Loved the balcony in the room, library with bar service options and good book choice, chocolate store - handmade chocolate was wonderful, and beautiful small garden. Rooms are clean and comfortable. Bathroom needed a bit of upgrade.
Séjour de 3 nuits en mars 2022
Réponse de Deepak Menezes le 2 mars 2023
Dear Ms. Nataliya, Thank you for taking out time to write such a wonderful feedback! ITC Windsor is the world's first hotel to be LEED zero carbon certified and it is because of valued patrons like you that we strive to do better each day. I am delighted to hear that my team went out of their way to provide an excellent and warm experience to you. It is our constant endeavour to provide our guests a home away from home and feedback like this motivates us in every way. Thank you for your appreciation of our fitness center and spa as we look forward to having you back at ITC Windsor really soon. Best Regards, Deepak Menezes General Manager ITC Windsor, Bengaluru

10/10 Excellent

Prashant

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hospitality and the nature
Séjour de 3 nuits en mars 2022
Réponse de Deepak Menezes le 2 mars 2023
Dear Mr. Prashant, It was such a pleasure to have you stay at The ITC Windsor.World's first LEED zero carbon certified hotel, ITC Windsor is an iconic hotel of Bengaluru and a distinguished address in the heart of the state capital. The hotel is architecturally styled on the British regency era, set within an ambience reminiscent of the halcyon days of the British Raj.Thank you for recognition of our ambience, food, services and hospitality, as my team and I look forward to welcoming you back to The ITC Windsor.Best regards,Deepak MenezesGeneral ManagerITC Windsor, Bengaluru

2/10 Horrible

Rudrarup

Séjour de 1 nuit en mars 2022
Réponse de Deepak Menezes le 5 avr. 2023
Dear Guest, Thank you for taking out the time to share your feedback with us. Our ultimate endeavor is to make our guests comfortable with the best in-room amenities and services and it is rather unfortunate that we have were not fully succeeded in meeting your expectations this time around. I hope you give us another opportunity to welcome you back for a more memorable experience at ITC Windsor. Best regards, Deepak Menezes General Manager ITC Windsor, Bengaluru

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en janvier 2022
Réponse de Team ITC Windsor le 26 janv. 2022
Dear Guest, Thank you for your feedback! We look forward to seeing you again.

2/10 Horrible

Sri Harsha

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Bed not comfortable
Bed is not comfortable. They need to scent smoking rooms before giving it to new guests
Séjour de 1 nuit en janvier 2022
Réponse de Deepak Menezes le 24 févr. 2023
Dear Guest, Thank you for taking out the time to share your feedback with us. Our ultimate endeavor is to make our guests comfortable with the best in-room amenities and services and it is rather unfortunate that we have were not fully succeeded in meeting your expectations this time around. I hope you give us another opportunity to welcome you back for a more memorable experience at ITC Windsor. Best regards, Deepak Menezes General Manager ITC Windsor, Bengaluru