2/10 Horrible
Tory
Voyage en famille
14 août 2025
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The MANAGER has been nothing but harmful and rude since we got here. I called ahead to confirm it was wheelchair accessible since I am travelling with someone in one. She was so rude and said that they were all taken and I asked her to please check again. She finally gave us a room after attitude. Then breakfast is in a different building. Up the hill, across the road. So we haven’t been able to eat breakfast. I can not push 300 pounds up that hill. It’s not possible. The manager lied to Expedia so we didn’t get any refund. Wheelchair lifts don’t work for pool. Manager told me we have to ask her for house cleaning. So I called and she told me I had to come to the office to exchange/pick up. I get to the office (which is up a hill in a DIFFERENT building) and she tells me I should have asked for room service and then she called house cleaning to my room. The house cleaner couldn’t even believe it. Apparently the manager is incredibly disrespectful to staff. Multiple staff told me to document my experience as I would need proof fighting with their manager. I understand now. And shame on you Wyndham. When I sent in a complaint explaining this was the manager, they gave me the manager’s email to come to a solution…… what a freaking joke.
Tory
Séjour de 3 nuits en août 2025
