6/10 Satisfaisant
Marina
Voyage en famille
5 juil. 2025
The apartment itself is really nice, just like the photos, but I feel like I had to take 2 stars off my rating. First of all, there are layers and layers of unnecessary communication. They kept sending me emails, WhatsApp messages non stop, I wasnât expecting that, but without working WhatsApp there was no way to get instructions or check in, or pay city taxes. Mind you, my WhatsApp wasnât working, because my sim card wasnât working in Italy and I couldnât log into my WhatsApp account. I had to call them like 5 times to try to update my phone number and ask them to send me instructions via email instead. For some reason, they were not able to, and kept trying to contact me on my home phone number which wasnât working. I had to literally yell over the phone in the end. Without working SIM I wasnât able to pay city taxes as well, because there was some sort of confirmation message with a code I was supposed to get from their website which obviously wasnât working. Overall it was a lot of unnecessary stress they put me through. Until the moment I was standing in front of apartment, I wasnât able to receive check in instructions because they kept sending them to my phone number which was inactive and they knew it. On top of that, that apartment had 2 ACs, but they kept turning off and I had to reset electrical switches multiple times. ACs were collecting condensation to a container that needed to be emptied EVERY COUPLE HOURS, manually. Inconvenience. Didnât use it while sleeping
Marina
Séjour de 5 nuits en juin 2025