Avis sur Boutique Garni Hotel Townhouse27
Boutique Garni Hotel Townhouse27
Marsala Birjuzova 56, Stari Grad, Belgrade, Srbija
Avis
9,8
Exceptionnel
9,8/10
Propreté
10/10
Personnel et service
9,6/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,4/10
Écoresponsabilité
Avis
9 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Tatjana Cohergne le 11 sept. 2023
Chere Christine,Merci pour le temps pris pour rédiger votre avis.Nous sommes ravis que vous ayez apprécié votre séjour dans notre hôtel et sommes reconnaissants d'avoir complimenté notre emplacement, nos installations et surtout notre personnel.Nous sommes impatients de vous accueillir à nouveau dans la période qui nous attend.Cordialement,Tatjana CohergneDirecteur exécutif
10/10 Excellent
Jovana
Voyage en couple
14 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jovana
Séjour de 3 nuits en août 2023
Réponse de Tatjana Cohergne le 14 août 2023
Merci beaucoup!
10/10 Excellent
Herve
13 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Herve
Séjour de 1 nuit en août 2018
Réponse de hotel Team le 15 août 2018
Dear Guest
We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon
Best regards
10/10 Excellent
Luc, Neuchâtel Suisse
3 mars 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bon hôtel
Luc
Séjour de 3 nuits en février 2018
Réponse de Hotel Team le 7 mars 2018
Merci pour le gentil commentaire
10/10 Excellent
Tobias
Voyage en groupe
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tobias
Séjour de 2 nuits en mars 2024
Réponse de Tatjana Cohergne le 13 mars 2024
Dear Tobias,Thank you for your nice comment and excellent rate. We are always happy to see you back.Looking forward to your next visit to our city and our hotel.Best Regards,Tatjana CohergneExecutive director
10/10 Excellent
Keith
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Now that is how to run a hotel
Keith
Séjour de 7 nuits en février 2024
Réponse de Tatjana Cohergne le 22 févr. 2024
Dear Keith,Thank you very much for your kind words an recommendation. We are more than happy that you liked your stay with us in TH27 looking forward to welcoming you again in period ahead of us.Best Regards,Tatjana CohergneExecutive director
10/10 Excellent
Michael
Voyage en famille
3 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michael
Séjour de 3 nuits en décembre 2023
Réponse de Tatjana Cohergne le 14 févr. 2024
Thank you
10/10 Excellent
Philippe
10 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top hotel in the center of Belgrade
Philippe
Séjour de 1 nuit en décembre 2023
Réponse de Tatjana Cohergne le 11 déc. 2023
Dear Philippe,Thank you very much for complimenting our staff and for the excellent rate. We are pleased that you have enjoyed staying with us and your appreciation for our service.We are looking forward to welcoming you again in period ahead of us.Best Regards,Tatjana Cohergne
10/10 Excellent
Sei Wang
6 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonder experience at Belgrade
Sei Wang
Séjour de 3 nuits en novembre 2023
Réponse de Tatjana Cohergne le 6 déc. 2023
Dear Sei Wang,Thank you very much for your nice comment and detailed explanation of every segment of your stay with us. It was a true pleasure having with us in TH27. We are the most grateful for complimenting our staff and appreciating our service.We are looking forward to welcoming you again in period ahead of us.Best REgards,Tatjana CohergneExecutive director
10/10 Excellent
Marcus
23 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bra hotell ett stenkast från huvudgatan
Marcus
Séjour de 3 nuits en octobre 2023
Réponse de Tatjana Cohergne le 23 oct. 2023
Dear Marcus,Thank you very much for your nice comment and excellent rate. We are thrilled that you have enjoyed staying with us in TH27 and the most grateful for your compliments and recommendation.We are looking forward to a new opportunity to welcoming you again in our hotel in near future.Best Regards,Tatjana CohergneExecutive director
10/10 Excellent
Tracy
14 oct. 2023
Tracy
Séjour de 3 nuits en octobre 2023
Réponse de Tatjana Cohergne le 6 nov. 2023
Thank you
10/10 Excellent
Michael
29 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en septembre 2023
Réponse de Tatjana Cohergne le 2 oct. 2023
Dear Michael,Thank you very much for your nice comment and excellent rate.We were happy to have you with us in TH27.Looking forward to welcoming you again in TH27 in near future.Best Regards,Tatjana CohergneExecutive director
10/10 Excellent
TIMOTHY
27 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
TIMOTHY
Séjour de 2 nuits en septembre 2023
Réponse de Tatjana Cohergne le 29 sept. 2023
Dear Timothy,Thank you very much.Looking forward to welcoming you again in our hotel in near future.Best Regards,Tatjana CohergneExecutive director
10/10 Excellent
Rocio
Voyage en groupe
10 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rocio
Séjour de 1 nuit en septembre 2023
Réponse de Tatjana Cohergne le 18 sept. 2023
Dear Rocio,Thank you very much for your nice comment and excellent rate. Above all, thank you for complimenting our staff.We are looking forward to welcoming you again in near future.Best Regards,Tatjana CohergneExecutive director
10/10 Excellent
Nedal
8 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nedal
Séjour de 1 nuit en août 2023
Réponse de Tatjana Cohergne le 10 août 2023
Thank you
10/10 Excellent
Jonas
30 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfekt i centrala Belgrad
Jonas
Séjour de 1 nuit en juillet 2023
Réponse de Tatjana Cohergne le 31 juil. 2023
Dear Jonas,Thank you very much for your nice review and excellent rate. Above all, thank you for complimenting our staff as the service we prove is our greatest asset. We are thrilled to learn that you enjoy your stay with us looking forward to a new opportunity to welcoming you again in our hotel.Best Regards,Tatjana CohergneExecutive director
10/10 Excellent
STANISLAVA
Voyage en famille
15 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
STANISLAVA
Séjour de 1 nuit en juillet 2023
Réponse de Tatjana Cohergne le 18 juil. 2023
Thank you
8/10 Bien
Adnan
Voyage en famille
12 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adnan
Séjour de 1 nuit en juillet 2023
Réponse de Tijana Crnobrnja, General Manager le 13 juil. 2023
Dear Mr. Adnan,Thank you for taking the time to share your positive review of your recent stay at our hotel. We appreciate your feedback very much and are pleased to hear that you had an enjoyable experience!We are surprised to learn that you encountered difficulty finding parking during your stay, even though you have parked in front of the hotel on our parking place and there are three more available car garages only in our street. Being in the very city center we find our clients to be quite fortunate with so many parking options.We will certainly look into the parking situation to confirm it is well-marked and that the information is well communicated to future guests.Thank you for choosing hotel Townhouse 27!We look forward to welcoming you back in the future!Wishing you all the best.Sincerely yours,
10/10 Excellent
Slavisa
Voyage en famille avec de jeunes enfants
18 juin 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Slavisa
Séjour de 5 nuits en juin 2023
Réponse de Tatjana Cohergne le 21 juin 2023
Dear Slavisa,Thank you very much for your nice comment. We are more than happy that you have enjoyed staying with us looking forward to a new opportunity to welcoming you again in TH27.Best Regards,Tatjana CohergeExecutive director
10/10 Excellent
Claudia
9 juin 2023
Claudia
Séjour de 2 nuits en juin 2023
Réponse de Tatjana Cohergne le 14 juin 2023
Thank you
10/10 Excellent
Christine
30 avr. 2023
Christine
Séjour de 1 nuit en avril 2023
Réponse de Tatjana Cohergne le 4 mai 2023
Thank you
10/10 Excellent
MAHMUT KEMAL
Voyage en famille
16 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MAHMUT KEMAL
Séjour de 3 nuits en avril 2023
Réponse de Tatjana Cohergne le 18 avr. 2023
Thank you
10/10 Excellent
Ashley
Voyage en groupe
28 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic stay!
Ashley
Séjour de 1 nuit en février 2023
Réponse de Tatjana Cohergne le 28 févr. 2023
Dear Ashley,Thank you very much for your kind words and for complimenting our colleague. We are very grateful for your nice comment and happy to have made your stay with us enjoyable.We are looking forward to welcoming you again in our hotel in period ahead of us.Best Regards,
10/10 Excellent
Sim Hyun
8 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sim Hyun
Séjour de 1 nuit en février 2023
Réponse de Tatjana Cohergne le 13 févr. 2023
Dear Guest,Thank you very much for your nice comment and excellent rate.We are pleased that you have enjoyed staying with us in TH27.We are looking forward to a new opportunity to welcoming you again in period ahead of us.Best Regards
10/10 Excellent
Yuri
9 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yuri
Séjour de 1 nuit en janvier 2023
Réponse de Tatjana Cohergne le 11 janv. 2023
Thank you
10/10 Excellent
Brane
Voyage en couple
3 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brane
Réponse de Tatjana Cohergne le 11 janv. 2023
Thank you
10/10 Excellent
Randy
13 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
They just keep us coming back!
Randy
Séjour de 3 nuits en octobre 2022
Réponse de Tatjana Cohergne le 13 déc. 2022
Dear Randy,Thank you for your nice comment and excellent rate.It was our true pleasure and joy to have you with us in TH27.We are looking forward to your next visit to our hotel.Best Regards,Tatjana CohergneExecutive director
8/10 Bien
Michael, ny
7 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Réponse de Tatjana Cohergne le 8 déc. 2022
Dear Guest,Thank you for the time taken to rate your stay with us. Our hotel is entirely non smoking, apart from Cafe on ground floor that is open for smokers after 11 am to 10 pm. We are sorry that you didn't fully enjoy your stay due to this inconvenience, but I assure you that no evidence of smoking was never found in any of the rooms as that is subject to penalty charge. We are, however, hoping that we will have a chance to welcoming you again in TH27 and once again regret for the inconvenience.Best Regards,Tatjana CohergneExecutive director
10/10 Excellent
Fredrik
Voyage en groupe
22 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Absolutely perfect!
Fredrik
Séjour de 3 nuits en novembre 2022
Réponse de Tatjana Cohergne le 23 nov. 2022
Dear Guest,Thank you very much for your nice comment and excellent rate. We are happy that you have enjoyed your stay with us in TH27 looking forward to a new opportunity to welcoming you again in near future.Best Regards,Tatjana CohergneExecutive director
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
17 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel!
Voyageur vérifié
Séjour de 1 nuit en novembre 2022
Réponse de Tatjana Cohergne le 23 nov. 2022
Dear Guest,Thank you very much for the time taken to write your review and for complimenting our service and breakfast. AC system is centralized therefore is set up either on cooling or heating. Thank you for advising us about temperature in your room so we could take action and make your stay with us enjoyable.We are certainly looking forward to welcoming you again in our hotel in period ahead of us.Best Regards,Tatjana CohergneExecutive director
10/10 Excellent
Albert
23 sept. 2022
Albert
Séjour de 1 nuit en septembre 2022
Réponse de Tatjana Cohergne le 23 sept. 2022
Thank you
10/10 Excellent
Liliana
21 sept. 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
One of the best
Liliana
Séjour de 2 nuits en septembre 2022
Réponse de Tatjana Cohergne le 23 sept. 2022
Dear Liliana,Thank you very much for your nice comment and excellent rate. We are grateful that you recognized our work and that we made your stay with us enjoyable.We are certainly looking forward to a new opportunity to welcome you again in our city and our hotel.Best Regards,Tatjana CohergneExecutive Director
10/10 Excellent
Silvan Walter
10 sept. 2022
Silvan Walter
Séjour de 2 nuits en septembre 2022
Réponse de Tatjana Cohergne le 12 sept. 2022
Thank you
10/10 Excellent
Ivana
Voyage en couple
10 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ivana
Séjour de 1 nuit en septembre 2022
Réponse de Tatjana Cohergne le 12 sept. 2022
Dear Guest,Thank you very much for your comment and excellent rate. We are pleased that have made your stay with us enjoyable looking forward to welcoming you again in near future.Best REgards,Tatjana CohergneExecutive Director
10/10 Excellent
Tom
28 août 2022
Tom
Séjour de 1 nuit en août 2022
Réponse de Tatjana Cohergne le 5 sept. 2022
Thank you
10/10 Excellent
Kirill
Voyage en famille avec de jeunes enfants, Voyage en famille
27 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kirill
Séjour de 2 nuits en août 2022
Réponse de Tatjana Cohergne le 5 sept. 2022
Dear Kirill,Thank you very much for your nice review and for complimenting our Staff and location. We are pleased that you have enjoyed your stay with us looking forward to welcoming you again in near future.Best Regards,Tatjana CohergneExecutive Director
10/10 Excellent
Dominic
19 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dominic
Séjour de 4 nuits en août 2022
10/10 Excellent
Marko
Voyage en couple
13 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marko
Séjour de 1 nuit en août 2022
Réponse de Tatjana Cohergne le 15 août 2022
Thank you very much for your feedback and excellent rate.
We are hoping for a new opportunity to welcoming you again.
Best Regards,
TH27 Team
10/10 Excellent
Sarper
4 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sarper
Séjour de 4 nuits en avril 2022
Réponse de Tatjana Cohergne le 4 mai 2022
Dear Guest,
Thank you very much for rating your stay with us.
We are looking forward to welcoming you again in near future.
Best Regards,
Tatjana Cohergne
Executive Director
10/10 Excellent
MR DJ
23 mars 2022
MR DJ
Séjour de 1 nuit en mars 2022
Réponse de Tatjana Cohergne le 24 mars 2022
Thank you
10/10 Excellent
Almir
Voyage d’affaires
26 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Almir
Séjour de 1 nuit en décembre 2021
Réponse de Tijana Crnobrnja le 12 janv. 2022
Thank you
4/10 Médiocre
Voyageur vérifié
Voyage d’affaires
21 sept. 2021
Les points faibles : Infrastructures et conditions de l’hébergement
Just Okay
Voyageur vérifié
Séjour de 7 nuits en septembre 2021
Réponse de Tijana Crnobrnja le 30 sept. 2021
Dear Guest,
We are sorry that you have been disappointed with our rooms and facility.
We are sorry that you disliked the design of your room, we have tried to present all our rooms on our site just the way they are. Our designed furniture, room size and comfort are something that set us apart from other hotels of 4 star in Belgrade. We are truly sorry that you didn’t like it. If we only knew while you were still inhouse we could show you some other room type that you might like more and make your stay more enjoyable.
Please note that every guest is equally important to us, and for us that is not just a phrase as in past 10 years we had the best reviews among all Belgrade hotels. Therefore we are specially unhappy that you disliked your stay with us as you are a rare guest who left our house disappointed.
Kindly note that we would trully be more than happy to welcome you again in our hotel and get the chance to make your stay more enjoyable.
Sincerely,
Tijana Crnobrnja
General Manager
6/10 Satisfaisant
brian
Voyage d’affaires
21 sept. 2021
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Disappointed experience
brian
Séjour de 3 nuits en septembre 2021
Réponse de Tijana Crnobrnja le 26 sept. 2021
Dear Mr. Co,
We are sorry that you have been disappointed with our service and facility, we assure you that our main goal is guest’s satisfaction.
We regret about misunderstanding that had happened in our Café that initiated your suspicious in every segment of hotel. We indeed reacted immediately having sent the small apology treat to your room, but unfortunately did not manage to meet you in person with our manager. Unfortunately, just after your check out, we realized that misunderstanding and your feelings about it are much deeper which resulted with comment on Trip Advisor also, so as your direct mail to us.
Please, be sure that nobody in Café nor in whole hotel had any bad intensions, on contrary.
Bang & Olufsen TV sets we started changing just last month in order to increase guests satisfaction with new, smart TVs of last generation and process of updating an information online did took a while, therefore we apologize for not reaching to you with information in due manner, while you were choosing and booking hotel in Belgrade.
Regarding cosmetic in rooms, we assure you that we do not refill the bottles, that is for us unacceptable. Our Housekeeping team is with us for past 10 years and represents the pilon of our service on which we are most proud.
We are sorry that you disliked the design of your room, we have tried to present all our rooms on our site just the way they are. Our design, room size and comfort are something that set us apart from other hotels of 4 star in Belgrade. We are truly sorry that you didn’t like it. If we only knew while you were still inhouse we could show you some other room type that you might like more and make your stay more enjoyable.
Please note that every guest is equally important to us, and for us that is not just a phrase as in past 10 years we had the best reviews among all Belgrade hotels. Therefore we are specially unhappy that you disliked your stay with us as you are a rare guest who left our house disappointed.
We would be pleased if you would accept our apology and gave us the opportunity to welcome you again in our hotel in order to give us the chance to assure you that we have the best intensions.
Sincerely,
Tijana Crnobrnja
General Manager
10/10 Excellent
Slobodan
Voyage en groupe
7 sept. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Slobodan
Séjour de 5 nuits en août 2021
Réponse de Tatjana Cohergne le 8 sept. 2021
Dear Slobodan,
Thank you very much for your nice comment. We are happy to have made your stay in Belgrade enjoyable and memorable and looking forward to welcoming you again in period ahead of us.
Best Regards,
Tatjana Cohergne
Executive Director
10/10 Excellent
Slobodan
Voyage en groupe
26 août 2021
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Slobodan
Séjour de 2 nuits en août 2021
Réponse de Tatjana Cohergne le 26 août 2021
Dear Slobodan,
Thank you very much for your kind words and excellent rate. We are happy to have you with us in Townhouse 27 and we are pleased that we met your expectations and made your stay with us enjoyable.
Best Regards,
Tatjana Cohergne
Executive Director
10/10 Excellent
Aliaksandra
Voyage en couple
24 août 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aliaksandra
Séjour de 1 nuit en août 2021
Réponse de Tatjana Cohergne le 25 août 2021
Dear Guest,
Thank you for your feedback and excellent rate. We are happy that you have enjoyed staying with us hoping to welcoming you again in near future.
Best Regards,
Tatjana Cohergne
10/10 Excellent
Voyageur vérifié
13 juil. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 8 nuits en juillet 2021
Réponse de Tatjana Cohergne le 16 juil. 2021
Dear Guest,
Thank you for your nice comment and excellent rate. We are pleased that you have enjoyed your stay with us hoping to have the opportunity to welcome you again in near future.
Best Regards,
Tatjana Cohergne
Executive Director
10/10 Excellent
Jelena
25 janv. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bg
Jelena
Séjour de 20 nuits en janvier 2021
10/10 Excellent
Ivy
Voyage en groupe
30 oct. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful spacious room
Ivy
Séjour de 1 nuit en octobre 2020
Réponse de Tatjana Cohergne le 30 oct. 2020
Dear Guest,
Thank you very much for your nice review and for sharing with us and other travelers the experience of your stay in our hotel. We are pleased to have met your expectations looking forward to your next visit to Belgrade and Boutique hotel Townhouse 27.
Warmest Regards,
Tatjana Cohergne
Executive Director
10/10 Excellent
Bojana
Voyage en famille
24 juil. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place
Bojana
Séjour de 1 nuit en juillet 2020
Réponse de Tatjana Cohergne le 24 juil. 2020
Dear Bojana,
Thank you for your nice comment and excellent rate. We are pleased that you have enjoyed your stay with us looking forward to welcoming you again in period ahead of us.
Stay safe :)
Warmest Regards,
Tatjana Cohergne
Executive Director