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Avis sur Ascott Raffles City Beijing

4.5 out of 5
Ascott Raffles City Beijing
No.1-2 Dongzhimen South Street, Dongchen Beijing, Beijing, Beijing

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 33 avis sur 66." "
Note des voyageurs de 8 (Bien), d’après 28 avis sur 66." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 66." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 66." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 66." "

9,2/10

Propreté

8,6/10

Personnel et service

9,4/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Sophie

Superbe hôtel
Très bonne prestation. Nous avons pris une chambre executive (type F2 avec cuisine, séjour (télé avec ampli Bose) et chambre. Très belle salle de bain (douche + baignoire). Bon prix sur le site (1/3 du prix affiché dans l'hôtel). Personnels parlant anglais. La piscine est également très bien.
Séjour de 1 nuit en août 2018
Réponse de Monica le 4 sept. 2018
Thank you for staying with us at Ascott Raffles City Beijing! Look forward to welcoming you again in our residence!

10/10 Excellent

Brian Rodolfo

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Toda muy bien, siempre escogería Ascott de nuevo.
Séjour de 3 nuits en avril 2024

4/10 Médiocre

Gordon

Voyage d’affaires
Séjour de 4 nuits en avril 2024

10/10 Excellent

Marini

Séjour de 4 nuits en février 2024

10/10 Excellent

Long

Séjour de 7 nuits en février 2024

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Very comfortable and nice experience
The staff at the hotel are incredibly friendly and helpful, especially when it comes to housekeeping and serving breakfast. However, I have a suggestion regarding the breakfast service. It would be more convenient if breakfast could be provided as take-out. Although it is currently prohibited, some guests have been seen bringing their own take-out boxes to help themselves to food, and the staff has even been assisting guests in obtaining to-go boxes. I don't think that's their fault, but the rules need to be rectified. In addition, it would be helpful to have some coffee filters provided in the room since there is a coffee machine available. Overall, the hotel is very comfortable and enjoyable, and I would definitely come back again.
Séjour de 10 nuits en janvier 2024

10/10 Excellent

Chin-Aik

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Everything was great! The only down side was I had to pay extra to get an upgrade! Wish it was a free upgrade!
Séjour de 7 nuits en décembre 2023

8/10 Bien

Kee Chong

Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en octobre 2023

8/10 Bien

Bin

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 4 nuits en janvier 2023

10/10 Excellent

YO

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It is fine for the facilities and the service provided by the staff. The location is perfect!
Séjour de 5 nuits en décembre 2019
Réponse de OTA le 13 avr. 2020
Dear guest, thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! Hope to have another chance to accommodate you and your family again!

8/10 Bien

Matthew

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great stay
Nice and large one bedroom apartment. Has a washing machine/dryer which is nice when travelling. Bathroom is large. Room is very quiet. Mattress was a little firm for my liking and breakfast not at the same standard as a 5 Star hotel, but for the price I would expect it to be a better breakfast.
Séjour de 2 nuits en décembre 2019

10/10 Excellent

Hiroaki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2019

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
日本語は使えないが、スタッフの対応はとても良い。
Séjour de 3 nuits en octobre 2019
Réponse de Monica le 4 nov. 2019
Thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! Hope to have another chance to accommodate you and your family again!

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tolle Lage und eine wirklich erstklassige Unterkunft!
Séjour de 3 nuits en avril 2019
Réponse de Annie le 3 mai 2019
Dear guest, thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! Hope to have another chance to accommodate you and your family again!

8/10 Bien

Ming Wai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
滿意，會再入住
整體滿意，房間較預期細了一點，早餐食物不名熱，但鄰近交通及食肆方便，下次會再入住。唯獨枕頭過份軟而要求硬一點的，不過更換後都不太理想
Séjour de 3 nuits en février 2019

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
整體不錯。但廚房清潔度可再提升(牆面油漬)
整體不錯。但廚房清潔度可再提升(牆面油漬)
Séjour de 3 nuits en février 2019

10/10 Excellent

Hui Ping

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2019
Réponse de Monica le 31 janv. 2019
Thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! Hope to have another chance to accommodate you and your family again! Happy Chinese New Year!

8/10 Bien

Voyageur vérifié

Séjour de 7 nuits en novembre 2018
Réponse de Monica le 31 janv. 2019
Thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! Hope to have another chance to accommodate you and your family again! Happy Chinese New Year!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2018
Réponse de Monica le 4 janv. 2019
Thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! Hope to have another chance to accommodate you and your family again! Happy New Year!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location. Subway station is located in the same building.
Séjour de 14 nuits en octobre 2018
Réponse de MONICA le 2 déc. 2018
Thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! Hope to have another chance to accommodate you and your family again!

6/10 Satisfaisant

Wayne

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
It is located at a very convenient location and nicely built. However it may not be too convenient for business traveller which may require more business infra-structure . For example, Mobile phone signal is weak, in-room dinning has limited varieties, and each room only offers 2 bottles of water per day.
Séjour de 1 nuit en août 2018
Réponse de Monica le 14 sept. 2018
Thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! I have noted your observations for improvements regards the condition of our apartment and weak signal of mobile phone. We welcome suggestions such as yours. Please rest assured that I will personally coordinate the necessary plans for improvements together with our respective team members. While we strive to maintain the highest customer satisfaction standards, we will be carefully monitoring all areas of improvements accordingly. Hope to have another chance to accommodate you and your family again!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2018

10/10 Excellent

YOUNGJIN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2018

10/10 Excellent

Joseph KS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Ascott Raffles City Beijing le 3 mai 2018
Dear Guest, thank you for staying with us at Ascott Raffles City Beijing! Look forward to welcoming you again in our residence!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great for a family holiday, much better than normal hotel room as you have living room, kitchen, washing machine etc. Wonderful experience.
Séjour de 1 nuit en février 2018
Réponse de Monica le 1 mars 2018
Thank you for staying with us at Ascott Raffles City Beijing! Your complimentary words would motivate us to provide higher level service to you and the other guests. Look forward to welcoming you again in our residence!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2017

8/10 Bien

julian , brum uk

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel located near subway station
Nice hotel quite prices wired policy on breakfast where you only get one breakfast per room extra cost for second breakfast. Buffet breakfast is good though.
Séjour de 3 nuits en octobre 2017
Réponse de Monica le 1 nov. 2017
Thank you for staying at Ascott Raffles City Beijing! We will extend to daily breakfast for 2 persons from 1 January 2018. Hope to have another opportunity to accommodate you in Ascott Raffles City Beijing again!

8/10 Bien

Fabio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Hotel is part of the Raffles City shopping mall and has a direct access to the stores and restaurants, that is really helpful if you don't feel to go around the city for a meal ;) Rooms are good , service is good , breakfast is also good Easy to reach PEK airport ( 30 minutes without traffic , about 1hrs with some traffic)
Séjour de 2 nuits en juillet 2017
Thank you very much for staying at Ascott Raffles City Beijing and your feedback! Look forward to welcoming you in our residence again!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
great option, amazing location!
great option!
Séjour de 1 nuit en juin 2017
Thank you very much for staying at Ascott Raffles City Beijing! To provide you a home away from home is always our commitment. Hope to have another opportunity to accommodate you in Ascott Raffles City Beijing again!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location with amenities close by
Great apartment with everything you'd need with small supermarket and large mall down stairs. Staff were very helpful for all requests and our apartment was really comfortable
Réponse de Monica le 6 juin 2017
Thank you very much for staying at Ascott Raffles City Beijing! To provide you a home away from home is our commitment. Hope to have another opportunity to accommodate you in Ascott Raffles City Beijing again!

8/10 Bien

Voyageur vérifié

Les points forts : Confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

María

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel
Great experience, no complains at all. Good facilities, wide selection breakfast, nice spacious room, excellent reception staff very helpful. Dining room staff was also very kind. I definitely recommend it.
Dear guest, thank you very much for staying at Ascott Raffles City Beijing as well as your valuable feedback! To provide you a home away from home is our commitment. Hope to accommodate you in Ascott Raffles City Beijing again!

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Spacious, convenient and nice
- Conveniently located, the MTR is located within the adjacent Raffles City Mall - If you are not picky, you technically do not need to get out of the Serviced Apartment & Raffles City Mall for your daily needs - Great for family and business travellers - No in-house restaurant, so there is no in-room dining service. But in Beijing, you can order food from Sherpa as recomomended by the front desk, delivery right up to your doorstep.
Réponse de Monica le 30 déc. 2016
Thank you very much for choosing Ascott Raffles City Beijing as your accommodation in Beijing. We were glad to host you at our serviced residence. We have noted your observations for improvements Please be assured that we will coordinate the plans for these enhancements. we look forward to welcoming you again in Beijing or any other Ascott serviced residence globally.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location and easy access to airport or railway. short taxi ride to Sanlitun. Breakfast was respectable.

8/10 Bien

Wayne, Melbourne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent apartment hotel with friendly staff
The apartment was clean and well appointed and the staff were friendly and very helpful with directions and translations.
Réponse de Monica le 22 déc. 2016
Thank you very much for choosing Ascott Raffles City Beijing as your accommodation during your holiday in Beijing. It is always encouraging for us to learn that our valuable guests are satisfied with our service. your feedback about the starting time of our breakfast is very well received, we will coordinate with related department to check on this issue. We hope that we will have the pleasure of welcoming you again in the near future.

8/10 Bien

Tamotsu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
スタッフがとても親切
寒いが部屋のコンデションがとても良い。 エントランスが分かりにくい。
Réponse de General Manager le 29 nov. 2016
平素は格別のお引き立てを賜り、ありがとうございます。いつもアスコットをご利用いただきまして、心より感謝しております。 アスコットのスタッフと部屋の設備について、お客様から直接貴重なご意見、ご要望をいただきました、アスコットグルプもとても重視されてます。アスコットはきっと全力を尽くして、いいサービスを提供するように頑張ります。ご協力とご理解を心よりお願い致します。

10/10 Excellent

Bunny, HKG

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
360 degrees convenience
Just above airport express/metro station (Dongzhimen) and a shopping mall with a small supermarket and eateries. Very convenient for travellers with family, esp children. Will definitely come back again.
Dear Bunny, Thank you very much for the feeback and compliment. We are glad to know that you plan to back back to Ascott Raffles City Beijing again. Please be assured that we will continually offer you the bast services for your next trip. See you in Beijing soon.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Ming Wai, Hong Kong

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Worth to stay
Will stay again when next visit. They provide free coffee drink at lobby. If can offer 2 free morning buffet will be better.
Thank you so much for your comments. Appreciate it fo your kindly sugguestion about breakfast and we would like to transfer to our management about this issue.Thank you for your chosing to stay with Ascot Raffles City Beijing.Looking forward to welcoming you soon!

6/10 Satisfaisant

Ying Wa, Hong Kong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
A stay falling short of expectation
The sofa is poorly designed in the living room. It was hard and allowed very little space to sit with the big cushion placed on it, If you take away the cushion, it was still very uncomfortable to sit. The hotel offers no in room dining after work. This is inconvenient for the travellers who need to work until late hours. However, the quality of breakfast offered was quite good, the easiness to access the airport through AirPort Express is great too. All in all, given the cost and the space provided for the room, this is not a good value for money decision to stay there.

10/10 Excellent

Seonpyo, South Korea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nice hotel location
This hotel is very convinient for everything. Location, it is locating deaprtment store/Lai Fu Shi. And B1 of department store is connecting to subway. Plus, nearby this hotel, sevaral subway stations and express bus terminal are located. Facilities are very modern and clean. I can't complain anything about this hotel except bit small GYM :-)

8/10 Bien

たろすけ, 日本 東京都新宿区

Les points forts : Personnel et service
空港アクセスか最高です
基本仕様は長期滞在向けのレジデンスなので好みは別れるかもしれません。 私は、北京市内では同ランクの他のどのホテルよりもリラックスして過ごすことができ、大変気に入っています。
入口は1階、フロントは6階です。
2LDKのタイプ。
ベッドはまあまあ。
一通り全て整っています。

10/10 Excellent

Yan, China

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The room was spacious and clean. The guest room was very quiet, though it lies in a crowded city region. The airport express was just at the neighborhood. Everything is perfect of this hotel.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good choice for business travellers.
Pleasant stay for business travellers.

10/10 Excellent

kkzen, Singapore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel in great location
The hotel is well-located with direct access to shopping centre and subway, without needing to get out of the building. The staff at the hotel is prompt in their service. The breakfast at the residence lounge is great, with good variety. I would like to also specifically commend one of the chef. He was very thoughtful in offering to close the window when he saw my wife was dressed only in thin sweater (it was winter time).

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre