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Avis sur The Waterfront Hotel Spa & Golf

4 out of 5
The Waterfront Hotel Spa & Golf
Great North Road, Wyboston, Bedford, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 356 avis sur 782." "
Note des voyageurs de 8 (Bien), d’après 253 avis sur 782." "
Note des voyageurs de 6 (Satisfaisant), d’après 108 avis sur 782." "
Note des voyageurs de 4 (Médiocre), d’après 42 avis sur 782." "
Note des voyageurs de 2 (Horrible), d’après 23 avis sur 782." "

9,0/10

Propreté

8,6/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

HELENE

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel à conseiller
Environnement calme et hôtel propre.
Séjour de 1 nuit en avril 2019

8/10 Bien

HELENE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2019

10/10 Excellent

muriel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pour les amateurs de golf et spa
We stay for one night, the hotel, the room are nice and confortable, very quiet. We only regret not having a room with the view on lake good services. And employees are very professionnal and helpfull

10/10 Excellent

PHILIPPE, CLERMONT-FERRAND - FRANCE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotêl sur un site très agréable
que dire,on aimerait que tous les hotêls soit comme celui-ci.Merci et bonne continuation

2/10 Horrible

Abbie

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Dean

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only slight negative was the food quality was ok but not as good as you would expect from the price of meals compared with other similar establishments visited.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

8/10 Bien

Paul, Astley Manchester

Les points forts : Équipements et infrastructures et conditions de l’hébergement
I really enjoyed my stay here, the hotel was clean and tidy. It took a few minutes to be served at the bar at times but eventually I got served. My only problem was I booked a double room for myself, but the ed was 2 singles joined together. I understand why they do this but I could feel the gap in between the 2 beds and it felt like I was rolling into it all night. Other than the bed a great place to stay
Séjour de 1 nuit en mai 2024

10/10 Excellent

Sophia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a lovely stay, the facilities and staff were brilliant.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Barbara

Séjour de 5 nuits en avril 2024

10/10 Excellent

Tina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

4/10 Médiocre

Sandie

Les points forts : Propreté et personnel et service
Unfortunately I chose this property as geographically convenient and for the opportunity to swim. The pool 'advertised' is not in the hotel but across 2 car parks (the hotel's and the sports centre) and does not belong to the hotel. I was told I needed to book a time slot. I tried for a Sunday early evening but the pool closed at 4:00 so I suggested 3:00 - no that was booked for families. Okay Monday morning at 7:00 (breakfast finishes at 9:00 in the hotel). I went to find the pool already had 5 people in it and there was a sign saying maximum 5 in the pool. I said I had booked but they shouted at me they were members and did not have to book a slot. I got in and a gentleman got out and I swam for 5 minutes feeling very upset. No towels provided. Luckily I took one with. The breakfast was appalling. Part buffet (limited but ok) and the cooked breakfast was the worst I have ever had. Undercooked greasy fried eggs and the rest was as bad or worse. Hotel to their credit accepted my complaints and gave me a reduction but my one night away did not leave me relaxed or happy. I would add that the room was not in the main building. Quite a long walk in, out and to reception and the restaurant. The room itself was comfy and pretty clean (apart from 2 clipped false nails found on the floor) but surprisingly too hot in the middle of a cold winter. On a ive note all staff were pleasant and tried to be helpful but the pool issue and breakfast 'chef' really need sorting.
Séjour de 1 nuit en février 2024
Réponse de Alex Hoy le 29 févr. 2024
Dear Sandie, Thankyou for taking the time to leave your review about your stay here at The Waterfront Hotel Spa & Golf. I am disappointed to read of the challenges you faced during your stay regarding the leisure facilities. The health and leisure club is operated independently and we will share your disappointment in the manner you were spoken to with the management team. I am sorry you felt this made you feel upset. I will also follow up with our kitchen team regarding the quality of food that is set out in the mornings. It does come at a surprise as we typically receive positive feedback about our breakfast and the variety and quality we have to offer. I am pleased to see our team offered compensation to you for any shortcomings, and I do hope this does not deter you from a future visit to witness this is not typical of experience for our guests when visiting us. Kind regards, Alex HoyGuest Services Manager

6/10 Satisfaisant

Aswin

Séjour de 1 nuit en février 2024

10/10 Excellent

CRAIG

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024

2/10 Horrible

Brian

Séjour de 1 nuit en février 2024
Réponse de Imogen R. le 17 févr. 2024
Dear Brian,Thank you for taking the time to leave a review.I am disappointed to read a very low score rating, and in the interest of improving our guests' experience please do not hesitate to contact myself or one of my colleagues to discuss this further. Kind regards,Imogen RuddleGuest Services Supervisor

10/10 Excellent

Dawn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

8/10 Bien

Matthew

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2024

10/10 Excellent

Christopher

Séjour de 1 nuit en janvier 2024

2/10 Horrible

mark

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Could not get in gym for 3 days
Gym across the road and hotel only pay for a few memberships, so had to wait for over an hour in reception to get in the gym
Séjour de 3 nuits en janvier 2024

6/10 Satisfaisant

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Expensive food
Food was expensive and had I known what my wife was paying I wouldn’t give 12.5% service charge and £18 for three scoops ice cream over the top. Noisy inconsiderate people are not the fault of the hotel but signs put up might help
Séjour de 1 nuit en décembre 2023

8/10 Bien

Vincent, manchester

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en décembre 2023

10/10 Excellent

John

Voyage en couple
Everything oozed professionalism. Couldn’t fault anything.
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Muobo

Séjour de 1 nuit en novembre 2023

8/10 Bien

Ajreen

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Simon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Hotel stay was good, room was clean and staff were friendly. Y-SPA was pretty expensive for a 20 min massage 10 mins was spent on prep so you only get a 10 min actual massage. Windows in the room were all blown double glazing meaning that noise and cold can come through easily. The hotel needs to rectify this as they are advertising themselves as eco friendly. Apart from this, the room was up to a modern standard and generally clean although we did notice a few minor issues.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Janice

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great reception staff. Very expensive food
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Joann

Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Confort de la chambre
Overall the staff are friendly and helpful. The food is expensive but delicious. The downside is that this is the 4th time I was given a disabled room. The bed is uncomfortable and mattress very soft. It feels like a waterbed. There was also no hot water in the shower.
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

R.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nothing special, but OK
Nothing special, OK is what I would say. It's also quite expensive. Food and drinks are also pricey. Black Americano was almost GBP 4. you pay under GBP3 in Central London... Food in the Brasserie was poor
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

pamela

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Nice place but the towel rail didnt work and noone fixed it so the bathroom was cold especially not good when disabled, they did look but no resolution though there 2 days. The restaurant manager was quite abrupt. The food is excellent but the wine price list is wrong, it was rectified but not friendly. Hotel staff brilliant and helpful
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Nerida

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Guest Services le 17 nov. 2023
Good afternoon,Thank you for taking the time to leave us a review. We are pleased that you enjoyed your stay.We hope to welcome you back soon.Kind regards,

10/10 Excellent

gary

Séjour de 1 nuit en octobre 2023

2/10 Horrible

christopher

Séjour de 4 nuits en octobre 2023

10/10 Excellent

Jagdeep

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023

8/10 Bien

Roy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Bob

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Dean

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Jibreel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely place to stay
Beautiful hotel in lovely ground.
Séjour de 1 nuit en septembre 2023
Réponse de Guest Services le 17 nov. 2023
Good afternoon,Thank you for taking the time to leave a review. We are very happy to hear that you enjoyed the hotel and scenery.We hope to welcome you back in the near future.Kind regards,

8/10 Bien

Nicholas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
1st time, no rush to come back
A well needed break, booked well in advance and meant for doing nothing. I had reached out to the hotel several weeks before our stay regarding access to the Y-Spa, as at the time of booking (i was looking for a spa hotel), i assumed that access to all facilities were incleded in the price. Once booked i received a messaged advising me that i would need to pay extra cor the spa, however email them.for availability which i did 4 times. With 1 week to go and no response i searched for an alternative email adress on linve and not the one which the original message was sent from. On receiving confirmation about spa availability, i was a little disappointed by the cost and that the options were am or pm, which meant paying twice if a whole day was wanted. The staff who we interacted with were friendly and helpful. The room, it was an ok size, clean and has the standard tea / coffee bits. The bed was comfy, however the temperature of the room was not easily controlled with what can only be described as the noisiest upright fan, surprised that their was no aircon, and with the evening temperatures lately this made the stay and overall experience disappointingly uncomfortable
Séjour de 2 nuits en septembre 2023

6/10 Satisfaisant

J

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

8/10 Bien

David

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Peter

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice hotel and location. As on large complex with 3 hotels a little bot hard to find. But lovely stay.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful
Ample parking. Quiet secluded escape on a beautiful waterfront. Just walking through the front entrance with the smell of something pleasant was relaxing. The same high standard was kept thoughout. Spa was full, meeds to be booked in advance. Restaurant was scenic and spacious. The breakfast itself was adequate, but not mmmm. Would stay here again without hesitation.
Séjour de 1 nuit en août 2023

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2023

8/10 Bien

Selladurai

Les points forts : Propreté et personnel et service
Quite pleasant environment
Séjour de 2 nuits en août 2023

10/10 Excellent

Sean

Séjour de 3 nuits en août 2023