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Avis sur The Knife and Cleaver

3.5 out of 5
The Knife and Cleaver
The Grove, Houghton, Bedford, England

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 83 avis sur 162." "
Note des voyageurs de 8 (Bien), d’après 52 avis sur 162." "
Note des voyageurs de 6 (Satisfaisant), d’après 14 avis sur 162." "
Note des voyageurs de 4 (Médiocre), d’après 9 avis sur 162." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 162." "

8,8/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely place to stay overnight.
The arrival at The Knife and Cleaver was wonderful. Staff helped me with the luggage and room 9 was both clean and impressive. Nice seperate seating area and outside patio was a bonus in the room. Well equipped and warm. WiFi was not so good but free inside the pub. We ate at the restaurant for the two nights. Food was okay first night. Second night not so good. No atmosphere either and staff consistently just giggling or calling you guys! All in all, the hotel side of the pub was well worth the money. Would definitely stay again. Would have another hit at the restaurant but maybe in the daytime instead.
Séjour de 2 nuits en février 2024

10/10 Excellent

Richard

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Jo

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hidden Gem
Hidden gem close to lots of places. The good was fantastic and definitely gastro and reasonably priced. Everything you need and very friendly staff
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Kenneth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Motel like rooms very pleasant. Staff were really good and friendly.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Rebecca

Voyage d’affaires
Les points forts : Propreté et personnel et service
Very good- nice staff, comfy room, good restaurant
Séjour de 2 nuits en novembre 2023

10/10 Excellent

CM

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
You really must visit this one!!
This is a real find, staff are fabulous food amazing and room private and cosy, with lovely fresh cotton sheets. All for a really fair price
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Mark

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Lack of Customer Service
Check in took 15 minutes due to Manager standing 3 metres away training new waiting staff. Waited for 5 minutes to be seated although both new waiting team were standing 5 metres away and did not even bother to engage with me. I left and went back to my room. The bedroom was very nice until i got into bed, the most uncomfortable mattress i have ever slept in.
Séjour de 1 nuit en septembre 2023

8/10 Bien

Ralph

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023

8/10 Bien

Colin Paul

Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

David

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

10/10 Excellent

Simone

Séjour de 1 nuit en août 2023

10/10 Excellent

M D

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly recommended
A great pub and rooms with a friendly welcome and atmosphere
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Ian

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No WIFI in the rooms
Decent room and food. Terrible WIFI in the room. Connection kept dropping out. For me this is important. So will not be visiting again.
Séjour de 1 nuit en juillet 2023

10/10 Excellent

M D

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The knife and Cleaver
The staff where welcoming and the breakfast was great
Séjour de 1 nuit en juillet 2023

4/10 Médiocre

Laura

Les points faibles : Propreté, personnel et service, confort de la chambre
Utter rubbish!!
We got there after a 3 1/2hr drive to a cramped cabin that was not as clean as we would have liked, grubby bathroom & cigarette burns in the throw on the bed. What made it worst was the shower cutout after one of us briefly used it after a long trip. This was not fixed though a plumber was called due to not having the right part. We ended up washing in the tea-cup of a sink we had. Nothing has been done to date despite reporting it on check out. I would not be going back anytime soon.
Séjour de 2 nuits en juin 2023

6/10 Satisfaisant

Carmel

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Graham

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice and clean with easy access to rooms when returning later
Séjour de 1 nuit en juin 2023

8/10 Bien

Hugh

Séjour de 1 nuit en juin 2023

8/10 Bien

ASHLEIGH

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was lovely, restaurant and bar were clean and bright. Rooms were clean and well decorated. Freebies were also really nice. With the warm wether a fan would have been nice in our room, our friends next door had one but when asked at reception no one knew where to get one. Bed was a little hard but for 1 nights stay was okay. Would stay again just as overnight but wouldn't recommend for long stays! The room was also right opposite a function which luckily ended early but trying to nap through the day with the windows open because of hot weather was slightly difficult. Overall would rate 7.5/10
Séjour de 1 nuit en juin 2023

10/10 Excellent

Adrian

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

MARTIN

Les points forts : Propreté
Séjour de 1 nuit en mars 2023

4/10 Médiocre

Sean

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great pub, bad management
Great location, good staff who make you feel very welcome. My stay, was tainted by the manager. Never heard anyone talk to their team like he did. Completely shocking and I would be shocked if they dont have a staff retention issue.
Séjour de 1 nuit en mars 2023

4/10 Médiocre

Voyageur vérifié

Disappointing
One night stay, the room was clean but dusty plastic plants. The bath seal leaked so the floor floods when using over bath shower, despite closing the shower curtain as instructed. Glass shelf above sink not secured so collapsed as soon as a toothbrush was placed on it, fortunately didn’t smash. We went to the bar to eat at 7pm, ordered a pint of cider- no problem but ordering a pint of beer took three attempts to find one they had in stock. We got dinner menus and enquired about the pie advertised on blackboards outside and inside the bar but they had sold out- at 7pm. There is an extensive menu, we sat in cosy alcove with our drinks while we chose - chicken wings and pork steak… neither were available. We tried to order three more main courses, each time the lady had to come back to say they were unavailable, so we had mushrooms on toast from the starter menu with a side order of fries which amazingly they seemed to have. Both average. Breakfast equally disappointing there were 4 options but 2 were unavailable, we ordered bacon egg and tomatoes but there had no tomatoes despite them being offered as part of the full English. The cleaning staff were hoovering the room around us while we ate and the toilets were out of action. The staff we met were friendly but we felt were embarrassed and frustrated, creating a tense atmosphere and we overheard many angry sounding conversations. Overall disappointing -the pictures online look so inviting, we wont be back.
Séjour de 1 nuit en mars 2023

2/10 Horrible

stephen

Séjour de 1 nuit en février 2023

10/10 Excellent

Hayley

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023

10/10 Excellent

Rod

So Relaxing
Amazing Comfy accommadation, great fresh food ,a bit on high side price wise ,great freindly manager Will, very informative and knowledgable, Waiting on team great ,Amy was so passionate and sincere you want to eat the whole menu, through her enthusiasm
Séjour de 2 nuits en février 2023

10/10 Excellent

Gemma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2020
Réponse de Danielle (Marketing) le 26 oct. 2020
Thank you for leaving us a 10/10 review! We hope to see you again soon.

8/10 Bien

Rupert

Séjour de 1 nuit en octobre 2020

8/10 Bien

frank

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en octobre 2020
Réponse de Danielle (Marketing) le 17 oct. 2020
Thank you for leaving us a good rating! We hope to see you again soon.

10/10 Excellent

PAUL

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
we arrived very late but was greeted very well and had drinks an food within minutes. Escorted to our rooms and give take away breakfast. This is in spite of the covid restrictions Excellent service
Séjour de 1 nuit en septembre 2020
Réponse de Danielle (Marketing) le 25 sept. 2020
Hi Paul, Thank you for leaving such a lovely review. I'm so pleased you enjoyed your stay and we hope to welcome you back again soon!

10/10 Excellent

Mr cd

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice room good food and the staff were very helpful Would highly recommend
Séjour de 1 nuit en septembre 2020
Réponse de Danielle (Marketing) le 24 sept. 2020
Thank you for leaving us such a lovely review. I'm so pleased you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Neil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxing stay
The accomodation was separate from the main building which made it very quiet. Over the road was a church so you had the bells of the clock to wake you up, if your windows were open. The room was relaxing with a good en suite and a good heater if you were feeling cold. The pub part had a comfortable lounge bar area, with a large new addition for the restaurant part. The village was small with a few shops.
Séjour de 2 nuits en septembre 2020
Réponse de Danielle (Marketing) le 18 sept. 2020
Hi Neil, Thanks for wiring such a lovely review. I'm so pleased you enjoyed your stay with us and hope to welcome you back soon.

10/10 Excellent

Fay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2020
Réponse de Danielle (Marketing) le 6 sept. 2020
Thank you for leaving a lovely 10/10 review!

6/10 Satisfaisant

chris

Voyage d’affaires
Les points forts : Confort de la chambre
Les points faibles : Propreté
Lack of clean room was a worry
This review is a Covid era review so bare this in mind. On arrival a young had the job of showing me my room and that’s literally all he did... The room was a good size with a good bathroom. It was disappointing that the sink taps and round the shower obviously hadn’t been cleaned from the previous guest and the table in the room was super sticky, again not been cleaned. Because of Covid I cleaned them myself. Dinner was ok, service was very slow until I pointed this out then it got going. The food was ok... The highlight of the stay was the breakfast, freshly cooked with excellent coffee. Would I stay there again or recommend it, maybe.
Séjour de 1 nuit en août 2020
Réponse de Danielle (Marketing) le 6 sept. 2020
Hi Chris, Thank you for taking the time to leave us a review. I'm sorry to hear about the issue with the cleanliness of the room, thank you for bringing this to my attention. I'm pleased you enjoyed your breakfast with us and hope that you will join us again in the future.

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Basic
No reception, just a key in a lock box. Just a room in a bungalow, no special comfort, basic cleanness, some rust in the bathroom.
Séjour de 1 nuit en juillet 2020
Réponse de Danielle (Marketing) le 6 sept. 2020
Thank you for taking the time to highlight the points in your review, we are currently in the process of having some work done in our rooms. We would have loved for this to be done during the time we were closed however this was not possible. I do hope you will come back to us again soon to have a look at what has been done.

8/10 Bien

Paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cozy British village Pub
Lovely cozy pub great food amazing Ribs
Séjour de 1 nuit en juillet 2020
Réponse de Danielle (Marketing) le 1 sept. 2020
Thank you for your lovely review. I'm so pleased you enjoyed your meal and we hope to see you again soon!

8/10 Bien

Thomas

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en juillet 2020
Réponse de Danielle (Marketing) le 6 sept. 2020
Thank you for taking the time to give us a good review!

10/10 Excellent

Graeme

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Knife and Cleaver
The rooms at the Knife and cleaver are clean and well equipped. The colour of the décor does leave it feeling a bit closed in, but this is a minor problem. The bar next door is excellent and the food was very good. Unfortunately Food was not available no Monday and Tuesday due to Covid cut backs, but there are plenty of places only a short drive away.
Séjour de 4 nuits en juillet 2020
Réponse de Danielle (Marketing) le 1 sept. 2020
Thank you for taking the time to leave us a review. We are glad you enjoyed your stay with us. We are now open on Monday's and Tuesday's. We hope to welcome you again soon!

4/10 Médiocre

Kendall

Séjour de 1 nuit en mai 2020

8/10 Bien

Anthony

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2020

10/10 Excellent

Adrian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2020

10/10 Excellent

Kevin, Jersey

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely old pub friendly welcoming staff great food clean comfortable room.
Séjour de 1 nuit en mars 2020

8/10 Bien

Wayne

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nice place to stay for the night
Séjour de 1 nuit en janvier 2020

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room spacious with good en-suite. Separate to main pub building. Quiet (early March).
Séjour de 1 nuit en mars 2020

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en mars 2020

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Room was so-so, blind did not lower and shower tray leaked
Séjour de 1 nuit en mars 2020

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service
We liked the pub and restaurant, but unfortunately the decor in the rooms we found to be depressing and in need of an update. The mattress was really uncomfortable, the blind did not work properly and there was no curtain at the front door. The staff were accommodating and the above can be fixed, but travellers should be aware that the bells in the church opposite strike every 15 minutes, 24 hours a day.
Séjour de 2 nuits en février 2020

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2020

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
The room had a musty smell and the toilet was not very clean. Nice evening meal.
Séjour de 1 nuit en février 2020

8/10 Bien

Emma

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Lovely food - shame about the room
Nice looking local pub serving fantastic food. Rooms need a little bit more thought. Decor very dark, lighting needs addressing. Bed uncomfortable hard mattress no headboard. Kettle left with water in which had limescale floating around. Lots of limescale in shower area. Most staff friendly but not particularly attentive, at breakfast no plates for toast, empty orange juice jug wasn't refilled. All put right when asked but be better not to have yo ask! Had an evening meal and 2 breakfasts which were fantastic. 5 stars to the chef
Séjour de 2 nuits en février 2020