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Avis sur The Embankment

4 out of 5
The Embankment
The Embankment, Bedford, England

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 141 avis sur 237." "
Note des voyageurs de 8 (Bien), d’après 73 avis sur 237." "
Note des voyageurs de 6 (Satisfaisant), d’après 15 avis sur 237." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 237." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 237." "

9,2/10

Propreté

9,2/10

Personnel et service

8,2/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Elena

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing staff, great location and delicious food!
Séjour de 1 nuit en mars 2024
Réponse de HC le 2 avr. 2024
Hi Elena Thanks for sharing your 5-star review, we hope to see you again soon! Kind RegardsReservations Team

10/10 Excellent

Peter, Hertford

Séjour de 1 nuit en mars 2024
Réponse de HC le 13 avr. 2024
Hi PeterThank you for the 5/5!Kind RegardsReservations Team

8/10 Bien

Alexander

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Reservations le 8 févr. 2024
Thanks for sharing you review, we hope to see you again soon. Thanks, Reservations Team

8/10 Bien

Colin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good value stay
Large family gathering the staff really helpful and the food was good. Stayed overnight and the room was very clean and large, little noisy as we were at the front but not a real problem. Brerakfast was very good
Séjour de 1 nuit en décembre 2023
Réponse de HC le 5 déc. 2023
Hi Colin Thank you very much for your positive comments, we're so happy to you enjoyed your visit and the team exceeded your expectations. We hope to see you again soon.

6/10 Satisfaisant

Graham

Séjour de 1 nuit en novembre 2023
Réponse de RT le 12 nov. 2023
Thanks for sharing your review, we hope to see you again soon. Thanks, Reservations Team

10/10 Excellent

William

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at the Embankment are amazing, friendly and helpful! They made my stay a great experience and would gladly stay with them again. They were so understanding of our emergency, and allowed us a late check out with no hassle. And amazing staff, thank you! The property was extremely well maintained and clean, very cozy and comfortable room. The property has lots of amazing touches that make it comfortable and welcoming. I would definitely recommend a stay.
Séjour de 1 nuit en novembre 2023
Réponse de HC le 9 nov. 2023
Hi William Thank you very much for your positive comments, we're so happy to you enjoyed your visit and the team exceeded your expectations. We hope to see you again soon!

10/10 Excellent

Tony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de HC le 7 nov. 2023
Hi TonyThank you for the 10/10!

8/10 Bien

Eddie

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great bed & breakfast
Séjour de 1 nuit en octobre 2023
Réponse de Res. Team le 30 oct. 2023
Hello Eddie,Thank you for taking the time to leave us a review! We look forward to seeing you again soon.Thank you,Reservations Team

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room was extremely basic. Its a pub with s fewcrooms as opposed to a hotel. No one was available for check-in, waited ages, when i did check-in,there were no towels, had to ask. Way over priced. Would not stay again
Séjour de 1 nuit en octobre 2023
Réponse de HC le 28 oct. 2023
HiThank you for taking the time to leave feedback,, we are saddened to hear we did not reach our full potential and show you how what we are made of, please contact us directly so we can investigate this further.

10/10 Excellent

kate

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful location! Staff so attentive And friendly . Food was excellent .
Séjour de 2 nuits en octobre 2023
Réponse de HC le 24 oct. 2023
Hi Kate Thank you very much for your positive comments, we're so happy to you enjoyed your visit and the team exceeded your expectations. We hope to see you again soon.

8/10 Bien

K

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Nice hotel opposite the beautiful river,
Séjour de 1 nuit en octobre 2023
Réponse de HC le 23 oct. 2023
Thank you for your review!

8/10 Bien

Robert

Séjour de 1 nuit en octobre 2023
Réponse de Reservations Team le 10 oct. 2023
Thanks for sharing your review, we hope to see you again soon. Thanks, Reservations Team

8/10 Bien

Diana

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel!
Everything was great - friendly staff, nice interior and wonderful atmosphere!
Séjour de 3 nuits en septembre 2023
Réponse de HC le 28 sept. 2023
Hi DianaThank you for your kind words, we really appreciate it. We love what we do and are delighted you enjoyed your stay with us. We look forward to welcoming you back again.

8/10 Bien

C.

Voyage en famille
Les points forts : Propreté et personnel et service
Séjour de 2 nuits en septembre 2023
Réponse de HC le 21 sept. 2023
Thank you for the 8/10, please contact us if there is anything we could have done to improve your experience.Kind RegardsReservations Team

10/10 Excellent

Tony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Res. Team le 21 sept. 2023
Thanks for the five stars!

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed 2 nights in the hotel and was joined by family for dinner on the second night. The meal wasn't cheap but it was very good as was the service so worth the money. My room was clean, comfortable and quiet with a lovely modern bathroom and a very good selection of teas and coffees, hot chocolate too and bottled water. I would stay there again but I would ask for a room on the first floor this time because at 71 and with medical issues I found the last flight of stairs exhausting. Overall, lovely hotel in a beautiful location.
Séjour de 2 nuits en septembre 2023
Réponse de HC le 19 sept. 2023
Hi LindaThank you for your lovely review, we really appreciate it, and are thrilled you enjoyed your stay with us. We look forward to seeing you again soon!Kind RegardsReservations Team

10/10 Excellent

christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We were attending a wedding down the road and decided to stay overnight in your hotel. The room was clean and well stocked with tea and coffee but disappointed that there was not enough milk in the room. What was great was that we had an amazing view of the river from our hotel room. The breakfast was served hot and we got what we ordered. The breakfast was very filling with as much tea and coffee that we could drink. Staff were very friendly and lovely to talk to. Would stay there again.
Séjour de 1 nuit en septembre 2023
Réponse de HC le 15 sept. 2023
Hi ChristineThank you so much for the 10/10 and lovely comments, we really appreciate it and hope to see you again!Kind RegardsReservations Team

10/10 Excellent

Patti

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
So quaint, convenient and reasonable price - everything you need. My pic every time I come to Bedford
Séjour de 1 nuit en août 2023
Réponse de Reservations le 27 août 2023
Thank you for your kind words Patti, we really appreciate it. We love what we do and are delighted you enjoyed your stay. We look forward to welcoming you back again.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de HC le 8 août 2023
Thank you for the 10/10!

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location for Bedford Park concert
Séjour de 1 nuit en juin 2023
Réponse de Res. Team le 3 juil. 2023
Hello,Thank you for taking the time to leave us 10 stars!We look forward to seeing you again soon.Thank you,Reservations Team

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Res. Team le 3 juil. 2023
Hello,Thank you for taking the time to leave us 10 stars!We look forward to seeing you again soon.Thank you,Reservations Team

10/10 Excellent

Anthony

Séjour de 1 nuit en juillet 2023
Réponse de Res. Team le 3 juil. 2023
Hello,Thank you for taking the time to leave us 10 stars!We look forward to seeing you again soon.Thank you,Reservations Team

10/10 Excellent

Phillip

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great enjoyable stay
Lovely hotel, great food, amazing staff and brilliant location.
Séjour de 2 nuits en juin 2023
Réponse de HC le 27 juin 2023
Hi PhillipThank you so much for your fab score and lovely comments; we really do appreciate it!Kind RegardsReservations Team

8/10 Bien

David

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Comfortable and clean room but rather warm, although there was a large fan. Only had breakfast which was good. Small car park at rear which was full when we arrived so had to use on-street parking which is payable at times. Fortunately a space became available in the car park later in the day. Would stay there again but parking could be a problem.
Séjour de 1 nuit en juin 2023
Réponse de HC le 2 juil. 2023
Hi DavidThank you for your review, we really do appreciate it, and look forward to seeing you again soon!Kind RegardsReservations Team

8/10 Bien

karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely stay
It was our 1st stay here. Managed to park onsite. Lovely quiet location opposite the river. Nice outdoor seating area. Pub / resturant had good vibe nicely done. The building is old but well maintained inside and out. Our room was nice and quiet with usual things you find in a hotel room -cant complain and the bath towels were nice and thick. We ate in the pub on the 1st night both had burger and chips which we didnt find that nice and was expensive. Breakfast was good but no cereals available. Would stay here again . Good base to get into central London with fast regular trains. ( approx 15mins walk to station)
Séjour de 2 nuits en mai 2023
Réponse de Res. Team le 21 mai 2023
Hello karen,Thank you for taking the time to leave a review following your stay. We are pleased that you enjoyed your room and would stay with us again.We look forward to welcoming you back!Thank you,Reservations Team

10/10 Excellent

Barrie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
one night stop
Séjour de 1 nuit en avril 2023
Réponse de Reservations le 1 mai 2023
Thank you for your cracking score Barrie! We can't wait to welcome you back soon.

10/10 Excellent

Tracey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay 😊
The room we booked was great but my partner loves a bath. Rachel who checked us in looked at availability and was able to upgrade us to a gorgeous room with a bath. The room was lovely with views over the river. We are locals so know how lovely this area is. The free breakfast was also great, loved the authentic produce. Service was a bit erratic though. In all a great staycation, thank you x
Séjour de 1 nuit en avril 2023
Réponse de Res. Team le 24 avr. 2023
Hello Tracey,Thank you very much for your feedback, following your recent stay with us. We are delighted that you enjoyed your breakfast; we love serving our guests the good stuff!We do look forward to seeing you again soon.Thank you,Reservations Team

10/10 Excellent

Johanna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Always happy to return. Nice to see a familiar face from my last stay over a year ago.
Séjour de 1 nuit en avril 2023
Réponse de HC le 22 avr. 2023
Hi JohannaThank you for your lovely comments, how lovely you saw a familiar face too! We look forward to welcoming you back again.Kind RegardsReservations Team

10/10 Excellent

mark

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Lovely spot near the river
Great location - and on a sunny day .. simply stunning
Séjour de 1 nuit en avril 2023
Réponse de Res. Team le 6 avr. 2023
Hello Mark,Thank you for your ten out of ten feedback; we are delighted you enjoyed your visit to us! Wow! Look at that photo; we agree, simply stunning!Hope to see you again soon!Thank you,Reservations Team

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good value
Good value, clean room with good power shower. Good selection of tea and coffee. Manager very friendly and good customer service. We ate in the pub and the food was fine not excellent.
Séjour de 1 nuit en avril 2023
Réponse de Res. Team le 3 avr. 2023
Hello Jennifer,Thank you for taking the time to leave us a review following your recent visit to us.  We are so pleased that you found your room comfortable and our team friendly. We are delighted that everything was peachy perfect for you, and we look forward to welcoming you back again soon.Thank you,Reservations Team

8/10 Bien

Kevin

Séjour de 1 nuit en avril 2023
Réponse de HC le 4 avr. 2023
Hi KevinThank you for the 8/10Reservations Team

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overview
Fabulous hospitality great food with a stunning view Little issue that was rectified so will stay again
Séjour de 1 nuit en mars 2023
Réponse de Res. Team le 27 mars 2023
Hello Lisa,Thank you for taking the time to leave us a lovely review following your recent visit to us.  We are delighted that everything was peachy perfect for you, and we look forward to welcoming you back again soon.Thank you,Reservations Team

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff were as always very polite and friendly. The meal I had was excellent and the room as expected was comfy, warm and clean. Also a destination of choice.
Séjour de 1 nuit en mars 2023
Réponse de Reservations le 24 mars 2023
We are very pleased you had an enjoyable visit with, and we appreciate your positive feedback, please come back and see us soon.

10/10 Excellent

Rebecca

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
50th birthday roadtrip
Accommodation and staff were perfect! Warm and welcoming and just a generally great vibe in the place.Great position overlooking the river,near bars,restaurants, and shops.Breakfast was lovely and although we didn't eat in the restaurant in the evening the room and menu looked amazing.Would definitely recommend!
Séjour de 1 nuit en mars 2023
Réponse de Making Life Peachy le 1 mai 2024
Thank you for the great feedback and kind words Rebecca, we hope to welcome you again another time!

10/10 Excellent

Stuart

Séjour de 1 nuit en mars 2023
Réponse de Res. Team le 19 mars 2023
Thank you Stuart, for scoring us so highly! We are delighted you had a wonderful stay.

10/10 Excellent

Mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great character, comfortable, friendly and cosy
Stayed for 2 nights on the first floor when down for work. Spacious room, comfy bed, good size bath. Staff friendly. I was a little worried about noise given that downstairs is a pub/restaurant but it was fine as it closed at 11pm I think. Dinner menu a bit expensive so I decided to eat at local restaurants but the breakfast was delicious with lots of choice. Nice to get salmon and scrambled eggs for example rather than just usual full english options. I would stay here again.
Séjour de 2 nuits en mars 2023
Réponse de Res. Team le 10 mars 2023
Hello Mark,Thank you for taking the time to leave us a lovely review following your recent stay with us.  Thank you for your wonderful comments regarding our rooms and breakfast; we are delighted that everything was peachy perfect for you.We do look forward to welcoming you back again soon.Thank you,Reservations Team

10/10 Excellent

Grayson

Séjour de 1 nuit en février 2023
Réponse de HC le 21 févr. 2023
Thank you so much for the 10/10!Kind RegardsReservations Team

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely 'countrified' hotel on the edge of Bedford
Second visit to this hotel, comfortable and friendly. Check in was quick and room was ready. The room was large, a little chilly when we entered. Turned the radiator on and it soon warmed up. Room was at the back of the hotel, no view, but very quiet. The shower was not as clean as I remember from first visit (obviously different room) - only let down. Had afternoon coffee in bar, a good cappuccino. Breakfast was also very good, menu had a lot of variety. Will visit again.
Séjour de 1 nuit en janvier 2023
Réponse de Res. Team le 15 févr. 2023
Hello Linda,Thank you for taking the time to leave us a lovely review following your recent visit to us.  We are delighted that everything was peachy perfect for you, and we look forward to welcoming you back again soon.Thank you,Reservations Team

8/10 Bien

Diana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yes, you should stay here.
Fantastic riverfront location very close to Market Square, super nice staff, good parking, comfortable bed & room, great food & pub! Ask for a room with a view. Only negatives were thin walls and lots of door slamming. Owners may want to invest in door dampers.
Séjour de 2 nuits en janvier 2023
Réponse de HC le 10 févr. 2023
Hi DianaThank you for your 8/10 and comments, we are thrilled you enjoyed your stay with us!Kind RegardsReservations Team

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023
Réponse de Res. Team le 6 févr. 2023
Hello Richard,Thank you for taking the time to leave a lovely review, following your stay with us.We are delighted that everything was peachy perfect for you and look forward to welcoming you again soon.Thank you,Reservations Team

10/10 Excellent

G R Nicholas

Séjour de 1 nuit en janvier 2023
Réponse de HC le 17 janv. 2023
Thank you so much for the 10/10!

10/10 Excellent

Ed

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great staff and hotel!
Perfect. Great staff and breakfast.
Séjour de 1 nuit en décembre 2022
Réponse de HC le 9 déc. 2022
Hi EdThank you for your 10/10 and comments, we really do appreciate it!Kind RegardsReservations Team

10/10 Excellent

Sam

Séjour de 1 nuit en décembre 2022
Réponse de HC le 9 déc. 2022
Thank you Sam for the 10/10, we look forward to welcoming you back soon!Kind RegardsReservations Team

10/10 Excellent

M

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Enjoyed our short stay. Everyone we met was extremely pleasant and helpful.
Séjour de 2 nuits en novembre 2022
Réponse de Res. Team le 1 déc. 2022
Hello,Thank you so much for your lovely review, following your recent stay with us. We are delighted that everything was peachy perfect for you, and we look forward to seeing you again soon.Thank you,Reservations Team

10/10 Excellent

Chris

Séjour de 1 nuit en novembre 2022
Réponse de Reservation Team le 30 nov. 2022
Hi Chris, Thank you for your excellent review, we hope to see you again soon! Kind Regards Reservations Team

8/10 Bien

Mark

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Staff were lovely, rooms were clean but needed some tlc
Séjour de 1 nuit en novembre 2022
Réponse de Res. Team le 17 nov. 2022
Hello Mark,Thank you for taking the time to take to leave us a lovely review, following your recent visit to us. We are delighted that everything was peachy perfect for you and look forward to welcoming you back to visit again soon.Thank you,Reservation Team

10/10 Excellent

peter

Séjour de 1 nuit en novembre 2022
Réponse de HC le 15 nov. 2022
Thank you for the 10/10!

10/10 Excellent

G R Nicholas

Séjour de 1 nuit en octobre 2022
Réponse de HC le 31 oct. 2022
HiThank you so much for the 10/10 we really do appreciate it! We look forward to seeing you again soon.Kind RegardsReservations Team

4/10 Médiocre

Cherie

Séjour de 1 nuit en septembre 2022
Réponse de Reservations le 20 sept. 2022
Oh no! We are sorry we let you down, we are always listening to our guests, please get in touch with us

4/10 Médiocre

Caroline

Les points forts : Propreté
Les points faibles : Confort de la chambre
Disappointing
The rooms were stiflingly hot even with two fans going in the room it was impossible to sleep. We got up at 4:30 and left as we were so uncomfortable. The menu was also disappointing although what we ordered came as described I think the menu could have been a bit more imaginative
Séjour de 1 nuit en septembre 2022
Réponse de Res. Team le 14 sept. 2022
Hello Caroline,Thank you for taking the time to leave us your review following your stay with us. We apologise that you did not enjoy your stay and would appreciate it if you could please contact us at the pub, so we are able to make things right for you.Thank you,Reservations Team