Suite Deluxe, 1 très grand lit, non-fumeurs | Bureau, espace de travail pour ordinateur portable, rideaux occultants

Avis sur Super 8 by Wyndham Bedford

2 out of 5
Super 8 by Wyndham Bedford
501 Bell Back Road, Hwy 37 & Hwy 58 East, Bedford, IN

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 120 avis sur 501." "
Note des voyageurs de 8 (Bien), d’après 172 avis sur 501." "
Note des voyageurs de 6 (Satisfaisant), d’après 108 avis sur 501." "
Note des voyageurs de 4 (Médiocre), d’après 53 avis sur 501." "
Note des voyageurs de 2 (Horrible), d’après 48 avis sur 501." "

7,4/10

Propreté

7,8/10

Personnel et service

6,8/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Line

Voyage en groupe, Voyage avec des animaux de compagnie
Les points faibles : Personnel et service et équipements
Réponse de Guest Relations Management le 7 févr. 2024
Hi Line,Thank you for taking the time to provide feedback on your recent stay with us.We sincerely apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we deeply regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.Once again, we apologize for any inconvenience caused, and we sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

4/10 Médiocre

Monica

Voyage en famille
There was long dark hair on our Toliet, there was a burn hole in our non-smoking comforter, there was a dead worm on our floor. This is two levels and there is no elevator. The breakfast was very bad. Watered down waffle mix, s cheap stick of butter for everyone to share among condiment containers you bring from home. There were hard boiled eggs, bagels and choice of two cereals and toast. Needless to say never going back
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 7 mai 2024
Hi Monica, We understand how important it is to provide a clean and comfortable environment for our guests, and we regret that we failed to meet those standards in your case.Regarding the lack of an elevator, we understand that this can be an inconvenience for guests with mobility concerns, and we regret any inconvenience this may have caused you.We're saddened to hear that the breakfast options did not meet your expectations. We appreciate your feedback regarding the waffle mix and the limited condiment selection. We will review our breakfast offerings to ensure that we are providing a satisfying breakfast experience for our guests.Your feedback is valuable to us, and we will take it into account as we continuously work to improve our services and facilities.If there is anything else you would like to discuss or if there is anything we can do to regain your trust, please feel free to reach out to us directly. We appreciate your feedback and hope to have the opportunity to make improvements based on your experience.

2/10 Horrible

Donald

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
One of the worst places I have ever stayed!!! The window was wide open with no screen when we went into the room. There is no elevator. The pool was cold. the bugs in the room were everywhere. There were old air conditioners sitting all up and down the halls. There were no extra pillows or bedding. The top cover for the bed was filthy . stain all over it. The "cleaning staff" were outside smoking . We were dressed up for graduation and we had to walk through their smoke! Just over all a terrible place to stay , even for one night! My car would have been better, which we thought about!!! Do not waist your money!!!!
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 7 mai 2024
Hi Donald,We understand that you had a negative experience during your stay at our hotel, and we appreciate you sharing your feedback. Regarding the window, we understand the importance of maintaining a comfortable and secure environment for our guests, and we will investigate the issue to ensure it is rectified promptly.Regarding the absence of an elevator, we understand that this can be inconvenient for guests with mobility concerns. Unfortunately, due to the layout and design of our property, installing an elevator is not feasible. However, we do our best to accommodate guests and provide assistance with luggage whenever possible.Regarding the pool temperature, we strive to maintain a comfortable swimming experience for our guests. We regularly monitor and adjust the pool temperature to ensure it meets industry standards. Regarding the presence of bugs in your room, we take this matter very seriously. Our property undergoes regular professional control treatments to prevent such issues. We will investigate the matter further to identify and address any potential pest-related concerns.Regarding the condition of the bedding and the cleanliness of the room, we are disappointed to hear about your experience. Our housekeeping team is trained to provide high standards of cleanliness, and we will review our processes to ensure that such lapses do not occur in the future.As for the inconvenience caused by the presence of old air conditioners in the hallways, these may have been temporarily placed there during maintenance or replacement work. We will ensure that they are appropriately stored to maintain a tidy appearance.Regarding the behavior of our staff, we have strict policies in place to ensure that our staff members conduct themselves professionally and respectfully at all times. We will address this issue with our team to prevent any future occurrences.We understand that your experience was far from satisfactory, and we genuinely appreciate your feedback. It is through feedback like yours that we can identify areas for improvement and take necessary actions to enhance our guests' experiences.If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.

10/10 Excellent

katie

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 6 mai 2024
Hello katie,We appreciate your feedback and regret to hear about your experience. Guest satisfaction is crucial to us, and we will address your concerns with our team for improvement. Thank you for sharing your thoughts with us, and we hope to welcome you back for a better stay in the future.

10/10 Excellent

Mark

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en avril 2024

2/10 Horrible

michelle

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Stayed for two hours and checked out- would like to request three of four nights refunded - towels yellow and stained - shower curtain yellow and stained, ceiling fan filthy lots of hair in corners of bathroom floor bed had black specs all over sheets stains on bed covers
Séjour de 4 nuits en avril 2024
Réponse de Guest Relations Management le 23 avr. 2024
Hi Michelle,Thank you for bringing your concerns to our attention regarding your recent brief stay at our hotel. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we deeply regret that we fell short of your expectations in this instance. We take these matters seriously, and we will investigate this issue thoroughly to identify the breakdown in our housekeeping procedures and take immediate corrective measures.Given the circumstances you described, we understand your disappointment and frustration. We would like to extend our apologies for the inconvenience caused during your stay. We value your patronage and would be happy to discuss a refund for the nights you did not stay with us. Please contact our customer service department, and they will assist you with the refund process.We appreciate your understanding. We will use your feedback as an opportunity to improve our services and prevent similar issues from recurring in the future. If there is anything else we can do to address your concerns or assist you further, please do not hesitate to let us know.Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and provide you with a much-improved experience should you choose to stay with us again.

6/10 Satisfaisant

Kathleen

Les points faibles : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 19 avr. 2024
Hi Kathleen,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

10/10 Excellent

Brad

Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 7 mai 2024
Hi Brad,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Bien

Shari

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the room space not as clean as we like especially behind the refridge. Asked housekeeping to clean our room after our 2nd day, she stated she xoyld not because we were in it. :(.
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations Management le 16 avr. 2024
Hi Shari,Thank you for providing feedback on your recent stay at our hotel. We appreciate your comments and would like to address the concerns you raised.We are pleased to hear that you loved the spaciousness of your room. However, we apologize for any cleanliness issues, particularly the area behind the refrigerator. We have shared your feedback with our housekeeping team to ensure that thorough attention is given to all areas during the cleaning process.As for the miscommunication with our housekeeping staff when you requested a room cleaning on your second day, while we strive to accommodate guest requests, there may be certain circumstances that prevent immediate service. We regret any inconvenience caused by this misunderstanding and will reinforce our communication protocols to ensure better clarity in the future.Guest satisfaction is our top priority, and we appreciate your feedback as it helps us identify areas for improvement. We assure you that we will address the concerns you raised with the utmost importance.Thank you for choosing our hotel, and we hope that you will give us another opportunity to provide you with a more enjoyable and seamless experience during your next visit.

2/10 Horrible

Terri

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 16 avr. 2024
Hi Terri,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

4/10 Médiocre

Lisa

Les points faibles : Infrastructures et conditions de l’hébergement
Air didnt work. Our room was dirty so had to move. Holes from smoking in the linens
Séjour de 1 nuit en avril 2024
Réponse de Manager le 16 avr. 2024
Hello Lisa, We're sorry to hear about your experience and appreciate your feedback. We strive to provide a comfortable stay for all our guests. Your concerns will be shared with the relevant teams for review and improvement. Thank you for bringing this to our attention.

6/10 Satisfaisant

Jess

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Manager le 15 avr. 2024
Hello Jess, We're glad to hear you chose our hotel for your stay! Please don't hesitate to contact us directly with any concerns so we can ensure your next visit exceeds your expectations.

4/10 Médiocre

Harald, Chicago

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
I found this place for the solar eclipse, staying two nights. It is a Super 8, so one does not expect much. But they managed to disappoint even these low expectations. The morning of the 8th at 8:30 am (and why does breakfast stop at 9:00 am anyways?): no coffee, no tea (even after asking), three yogurts left, had to ask for cream cheese for the bagels, no batter for the wafflers, cold responses by the receptionist. Coming back in the evening, the bed wasn't made. We found some really dirty towels behind a sofa -- from earlier visitors: so cleaning is not thorough. At least our towels were replaced, and overall, it was quite clean. But c'mon.
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Management le 13 avr. 2024
Hi Harald,We appreciate your feedback regarding your recent stay at our Super 8 hotel. We value your input, and we would like to address some of the concerns you raised.Regarding breakfast, we apologize for the limited availability of coffee, tea, and certain items during your visit. Our breakfast hours are designed to accommodate our guests, but we understand that it can be frustrating when supplies run out. We will make sure to review our inventory management and restocking procedures to ensure a more consistent and enjoyable breakfast experience for our guests.As the oversight of not making the bed and for the presence of dirty towels from previous visitors, while we strive to maintain high cleanliness standards, occasional lapses can occur. We appreciate your understanding and assure you that we will reinforce our housekeeping procedures to prevent such oversights in the future.We understand your frustration and disappointment with the overall experience. However, we would like to assure you that providing a clean and comfortable environment is of utmost importance to us. We take guest feedback seriously, and we continuously work to improve our services and facilities.We appreciate your feedback as it helps us identify areas for improvement. We hope that you would consider giving us another opportunity to provide you with a better experience in the future. Should you choose to stay with us again, we would be more than happy to address any concerns and ensure a more enjoyable stay.Thank you for taking the time to share your comments, and we value your patronage.

10/10 Excellent

BEATA

Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Management le 2 mai 2024
Hi Beata,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Satisfaisant

Zach

Voyage en groupe
Les points faibles : Propreté
Went here because I needed something last minute for a decent price. It was serviceable. Sheets and pillow case had stains. Room was not very clean. The breakfast options were bare bones.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 10 avr. 2024
Hi Zach,Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your comments and would like to address the concerns you've raised.We understand that finding last-minute accommodations at a reasonable price is important, and we're glad that we were able to provide you with a serviceable option. Regarding the sheets, we have strict standards of cleanliness, and it is disappointing to hear that we fell short in this area. Your feedback will be shared with our housekeeping team to ensure that such issues are addressed promptly and effectively.We apologize for any shortcomings in the cleanliness of the room. We take cleanliness seriously, and we will review our cleaning procedures to ensure that our rooms are properly maintained and meet the expectations of our guests.Regarding the breakfast options, we understand the importance of a satisfying breakfast experience, and we appreciate your feedback. We will take your comments into consideration as we evaluate and improve our breakfast offerings.We appreciate your understanding and patience. Your feedback is valuable to us, and we will use it constructively to make the necessary improvements to enhance our guests' experience.Thank you for bringing these matters to our attention. If there is anything else we can do to assist you or if you have any further suggestions, please feel free to reach out to our customer service team. We value your patronage and hope to have the opportunity to serve you better in the future.

8/10 Bien

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Telephone didn’t work. No soap in the shower. Only in the sink in the next room. Weird.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 10 avr. 2024
Hi James,Thank you for sharing your feedback regarding your recent stay at our hotel. We understand the importance of having a functional telephone in your room, we will investigate the issue to ensure that all telephones are in working order for our guests' convenience.Regarding the soap availability, we appreciate you bringing this to our attention, and we will take immediate steps to rectify the situation and ensure that all necessary amenities are consistently available in the appropriate areas.If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to our customer service team. We appreciate your understanding and the opportunity to make things right.Thank you for choosing our hotel, and we hope to have the opportunity to serve you better in the future.

4/10 Médiocre

Ron

Voyage en famille
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
All the walls were dirty with something smeared on the walls. Also the keys only worked sometimes.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 2 avr. 2024
Hello Ron, We appreciate your feedback and regret to hear about your experience. Please don't hesitate to reach out to our management team so we can address your concerns directly. Thank you for bringing this to our attention.

4/10 Médiocre

Marissa

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wasn’t terrible but definitely won’t be staying here again. Had to clean the hot tub, shower and floors before we could be barefoot in the room or use the hot tub and shower. The lobby smells good but once you start down the hallways you get a strong “wet dog” smell. Towels are very thin and scratchy bring your own if you come here. It is close to all the stores so that was nice. Front desk staff was alright not rude to me but I seen her be incredibly rude to an older man. So rude I almost said something. The appliances in the king suite ate very out dated. The dressers are all pretty much broken.
Séjour de 2 nuits en mars 2024
Réponse de Manager le 25 mars 2024
Hello Marissa,We appreciate your feedback on your recent stay with us. We regret to hear about the cleanliness issues and apologize for any inconveniences it caused. Your comments have been shared with our housekeeping team for improvements. However, we're glad you found our lobby smell pleasant and enjoyed the convenient location. We value your observations and will address the areas you highlighted accordingly.

2/10 Horrible

jiahao

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bad experience, good staff
Séjour de 4 nuits en mars 2024
Réponse de Guest Relations Management le 24 mars 2024
Hi Jiahao,Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your acknowledgement of our staff's efforts in providing good service during your visit.However, we are sorry to hear that your overall experience did not meet your expectations. We understand that a positive guest experience encompasses various aspects, including the condition of the property and the quality of amenities. We apologize if the hotel did not meet your expectations in terms of its condition.We appreciate your feedback as it helps us identify areas for improvement. Rest assured, we will address your concerns with our management team to ensure that necessary measures are taken to enhance the overall experience for our guests.We appreciate your understanding. If there is anything else we can assist you with or if you have any additional comments, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to provide you with a more positive experience in the future.

8/10 Bien

bethann

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
There was weird smell in the lobby that you could smell all down the hall. It smelled musty. The room was good.
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Management le 29 févr. 2024
Hi Bethann,Thank you for sharing your feedback about your recent stay at our establishment. We appreciate your positive comments about the room, and we're glad to hear that you had a good experience in that regard.However, we apologize for the unpleasant smell you encountered in the lobby and hallway areas. We understand that a musty odor can be off-putting and affect the overall guest experience. Maintaining a pleasant and fresh atmosphere throughout our property is important to us, and we regret that we fell short of your expectations in this regard.We will investigate the issue promptly and take the necessary steps to address and eliminate the odor. Our maintenance team will thoroughly inspect the affected areas and implement appropriate measures to ensure a more pleasant environment for our guests.Thank you for bringing this matter to our attention. Your feedback is valuable to us, as it assists us in identifying areas where improvements can be made. We appreciate your understanding, and we hope to have the opportunity to provide you with an even better experience during any future visits to our establishment.

2/10 Horrible

Lindsey

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Management le 29 févr. 2024
Hi Lindsey,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

10/10 Excellent

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Management le 20 févr. 2024
Hi Amanda,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Satisfaisant

Kevin m

Séjour de 1 nuit en février 2024
Réponse de Guest Relations Management le 20 févr. 2024
Hi Kevin,Thank you for taking the time to provide feedback on your recent stay with us.We sincerely apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we deeply regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.Once again, we apologize for any inconvenience caused, and we sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

10/10 Excellent

Cecelia

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Management le 9 févr. 2024
Hi Cecelia,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 Horrible

Vicki

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Don't waste your money
We were given a first floor room.Upon entering we smelled a very strong weed smell even tho they reviewed with us that there is no smoking in the building, there also was a strong "wet dog" smell. At 10 pm we were still listening to very loud noise in the room above us and needed the fan on to drown it out. Of course the room was like a sweat lodge and the air conditioner had a musky smell. Breakfast was fairly good but we stayed at a Country Inn and Suites the next night that cost less and had superior rooms. Sad that Bedford doesn't have a cost effective nice hotel.
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Management le 3 févr. 2024
Hi Vicki,Thank you for sharing your experience regarding your recent stay at our hotel. We apologize for the issues you encountered and for not meeting your expectations.We apologize for the strong odor in your room. We have a strict non-smoking policy, and we will address this matter with our housekeeping team to ensure that our rooms are fresh and odor-free for our guests. We will also investigate the source of the "wet dog" smell to rectify the issue.We regret the noise disturbance caused by the room above you. Our team will address this with the aim of ensuring a quiet and comfortable environment for all our guests.We apologize for any inconvenience caused by the air conditioner not adequately cooling the room and the musky smell. We will have our maintenance team inspect and service the unit to ensure proper functionality and eliminate any unpleasant odors.We understand your disappointment in comparison to your experience at another hotel. We strive to provide a cost-effective and pleasant stay for our guests, and we will review your feedback to identify areas where we can improve.Thank you for your feedback, as it helps us identify areas for improvement. We apologize for any inconvenience caused during your stay, and we hope to have the opportunity to regain your trust in the future.

6/10 Satisfaisant

Cecelia

Voyage avec des animaux de compagnie
The room was not very clean. The floor and the mirror was dirty. There was a dried sandwich in the microwave. Looked like it had been in there for 2 or 3 days.
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Specialist le 31 janv. 2024
Hi Cecelia,We appreciate your feedback regarding your recent stay. However, we're surprised to hear about the concerns you've raised as cleanliness is a top priority for us. We conduct thorough checks and maintain high standards. We apologize if you felt otherwise during your stay. Your feedback is valuable, and we will use it to continuously improve our services. If there are specific details or incidents you'd like us to investigate further, please provide more information. Thank you for bringing this to our attention.

10/10 Excellent

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Specialist le 31 janv. 2024
Hi Amanda,Thank you for providing a perfect rating of 10 out of 10! We appreciate your positive feedback. If there are any specific aspects of your stay that stood out or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another great experience in the future.

2/10 Horrible

Catherine

Les points forts : Personnel et service
My room was between a chihuahua and two huge Rottweilers. The larger dogs barked from 10:00 p.m. through most of the night. The chihuahua followed suit. The answer was to move my room. I was given the room under the stairs,that EVERYONE used. At about 4:00a.m, housekeeping readied their cart outside my door. I got little to no sleep. Will not go back.
Séjour de 3 nuits en décembre 2023
Réponse de Guest Relations Specialist le 31 janv. 2024
Hi Catherine,We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the disturbances caused by neighboring pets and the subsequent room change. Your comfort is important to us, and we regret that we fell short of your expectations. We appreciate your feedback and will use it to address these issues and improve our services. If there's anything specific you'd like us to know or discuss further, please feel free to share additional details. We hope to have the opportunity to regain your trust in the future.

10/10 Excellent

nathan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Specialist le 31 janv. 2024
Hi nathan,Thank you for providing a perfect rating of 10 out of 10! We appreciate your positive feedback. If there are any specific aspects of your stay that stood out or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another great experience in the future.

8/10 Bien

Terry

Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Specialist le 31 janv. 2024
Hi Terry,Thank you for your feedback and for rating your experience 4 out of 5. We appreciate your input. If there are specific areas where we can improve or if you have any suggestions for enhancement, please feel free to share your insights. Your satisfaction is important to us, and we hope to welcome you back for an even better stay in the future.

2/10 Horrible

Anthony

Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Specialist le 31 janv. 2024
Hi Anthony,We sincerely apologize for any shortcomings in your experience. Your feedback is invaluable to us, and we would appreciate additional details to further investigate and improve our services. Please feel free to share any specific concerns, and we will do our utmost to address them promptly. Thank you for bringing this to our attention.

4/10 Médiocre

Tracey

Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Specialist le 31 janv. 2024
Hi Tracey,We appreciate your feedback and regret to learn that your experience fell short of expectations. Your satisfaction is important to us, and we would like to better understand the areas that need improvement. If there are specific concerns you'd like to share or if there's anything we can do to address your experience, please feel free to contact us directly. We hope to have the opportunity to make amends and provide a more positive stay in the future.

2/10 Horrible

Paul

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff on check in was very polite and attentive. When we got to the room, the floors were dirty and the bedspread had burn holes in them. The refrigerator was filthy and had a dead cockroach inside of it. There was several inches of dust and old food spillage behind the refrigerator. The room smelled of cigarette smoke and the mattress cover was covered in brownish red spots. The front desk clerk gave us a new room that was clean and didn’t smell. The air conditioning/heater did not work in either room so we opened the window to allow air flow. While trying to sleep, we overheard a conversation outside our window. The people were transacting a drug deal and one of the individuals had a hand gun. The property advertised breakfast included. The “breakfast” was less than appealing! I will never stay at this location again and would never recommend anyone stay here! If I could give them a rating of zero, I would.
Séjour de 2 nuits en décembre 2023
Réponse de Guest Relations Specialist le 31 janv. 2024
Hi Paul,Thank you for taking the time to share your recent experience with us. We sincerely apologize for the challenges you encountered during your stay. We appreciate your understanding and cooperation in moving to a new room promptly, and we're glad to hear it met your expectations.The issues you described are not typical of our standards, and we have initiated a thorough investigation to address the concerns you raised. Our team is committed to ensuring a clean and comfortable environment for all our guests, and we will take immediate action to rectify any deficiencies.Regarding the external disturbance you experienced, we are working closely with local authorities to enhance security measures and maintain a safe atmosphere for our guests.We also regret that the breakfast did not meet your expectations. Your feedback is valuable, and we will use it to make improvements to our offerings.We understand your decision not to return, and we appreciate your feedback as it helps us enhance our services. If you have any further concerns or if there's anything more you'd like to share, please feel free to contact us directly.

4/10 Médiocre

Paul

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Elizabeth

Séjour de 4 nuits en novembre 2023
Réponse de Guest Relations Specialist le 31 janv. 2024
Hi Elizabeth,Thank you for providing your feedback. We appreciate your input and would like to learn more about your experience to better understand how we can enhance our services. If there are specific aspects you'd like to highlight or discuss further, please feel free to share them with us. Your satisfaction is our priority, and we are committed to making improvements based on your insights.

4/10 Médiocre

Susan

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Line

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Après quatre jours ils m’ont dit qu’ils ne m’avait pas charger pour mon chien. Il m’ont fait une nouvelle charge mais pour 7 jours à 15.75 par jour alors que j’y ai séjourné 4 soirs seulement. Ils m’ont dit qu’il me ferait un crédit que je n’ai jamais reçu évidemment. Ils sont pas fort sur le ménage nous avons du vider deux fois nos poubelles et après trois jour demande à ce qu’ils viennent nettoyer
Séjour de 1 nuit en novembre 2023

8/10 Bien

Janick

Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Specialist le 30 janv. 2024
Hi Janick,Thank you for your feedback and for rating your experience 4 out of 5. We appreciate your input. If there are specific areas where we can improve or if you have any suggestions for enhancement, please feel free to share your insights. Your satisfaction is important to us, and we hope to welcome you back for an even better stay in the future.

10/10 Excellent

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and well kept
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023

8/10 Bien

Amanda

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en octobre 2023

8/10 Bien

Julie

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Accessability
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Shannon

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a great hotel. With a great room with hot tub. Breakfast could have been better. No sweet n low and limited on breakfast items nothing hot but waffles. No regular tea bags. Could have had meat and eggs.
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Abby

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The lady checking us in was amazing. She was kind and got us our room quickly
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Jacquelyn

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Trucker Parker
This place is trucker friendly! Great prices for a very comfortable stay! Friendly staff
Séjour de 2 nuits en septembre 2023

10/10 Excellent

nathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Gordon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Michael

Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
On first appearance room looked clean. Then we found a petrified half block of cheese in the mini fridge. Than the cockroach. Beds looked nice, but too high. You could have thrown a sheet over a concrete slab and I wouldn’t have known the difference. The only glowing recommendation I can give is the ladies that worked the front desk. Both at check in and checkout they were super sweet and friendly.
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Katrina

Les points forts : Propreté et personnel et service
Important to know - no elevator. Bed and sofa in room too firm for my liking, and the sheets are kind of scratchy. Everything else was great. Very clean, quiet place to sleep. Would stay again.
Séjour de 1 nuit en septembre 2023