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Avis sur Hill - Brook Motel

2 out of 5
Hill - Brook Motel
250 Route 101, Bedford, NH

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 42 avis sur 221." "
Note des voyageurs de 8 (Bien), d’après 85 avis sur 221." "
Note des voyageurs de 6 (Satisfaisant), d’après 40 avis sur 221." "
Note des voyageurs de 4 (Médiocre), d’après 23 avis sur 221." "
Note des voyageurs de 2 (Horrible), d’après 31 avis sur 221." "

7,6/10

Propreté

7,4/10

Personnel et service

6,0/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2019
Réponse de Innkeeper le 24 mai 2019
Thank you for your feedback.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2018
Réponse de InnKeeper le 31 août 2018
Thank you very much for your kind feedback. We do appreciate your business.

8/10 Bien

Manaurys

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2017
Réponse de InnKeeper le 5 oct. 2017
Thank you for your business and feed back.

8/10 Bien

Joelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bien pour un motel
Rapport qualite/prix, vous ne serez pas decus. La chambre etait propre et le service etait bon. Rien a dire de negatif. Parfait pour une ou deux nuits. Le WI-FI laisse a desirer par contre...
Séjour de 1 nuit en juillet 2017

2/10 Horrible

SALU

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Stay away. Bad property
Didn’t had air conditioner or heat Dirty linen, dirty floor. Do not recommend this property.
Séjour de 1 nuit en octobre 2021
Réponse de Innkeeper le 17 nov. 2021
Air Conditioner does not work when the outside temperature is 35 degrees. You need heat for that which we have a thermostat for on the wall.

8/10 Bien

Christina

Séjour de 1 nuit en novembre 2021

2/10 Horrible

Erika

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This motel is the worst they charge you a fine just for leaving makeup on the sheets, I think they get upset because maybe they don't change the sheets, in addition to that they tell you that you left the room badly just to have an excuse to charge you the fine . my experience in this place was the worst I will never return to this motel and to people who are looking to stay in this motel I suggest they look elsewhere because this place is the worst.
Séjour de 1 nuit en novembre 2021
Réponse de Innkeeper le 10 nov. 2021
Tissue papers are provided to wipe your makeup. Blankets and towels are not make-up removers! Next time make sure to flush your toilet and wipe the toilet seat. Your mother does not work here.

4/10 Médiocre

Jason

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room smelled horribly of cigarettes. Had to stand outside in cold for check in. Room was old a lots broken items stained carpets and dirty fridge. Worst I’ve experienced
Séjour de 2 nuits en novembre 2021
Réponse de Innkeeper le 10 nov. 2021
We keep office doors closed so, unvaccinated people don't walk in. Wouldn't it be helpful to you to bring things up when you check in so we can offer you another room? You conveniently forgot to mention how was your other room?

4/10 Médiocre

Miranda

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I couldn’t get the heat to work only the AC and it was cold enough in that room that I couldn’t roll out, which left me really sore the next day. It probably would have been fine during the summer but not late fall.
Séjour de 1 nuit en octobre 2021
Réponse de Innkeeper le 27 oct. 2021
Ms. Thermostat on the wall was for the heat controls. AC does not have heat controls. It would have been helpful if you would have called the front desk. We would have been more than happy to assist you. Thanks

2/10 Horrible

Rachel

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They stole our money! Didn't even let us stay there! As far as I know a vaccination card is illegal to ask for in the state of New Hampshire. We didn't have that on us so they just stole our money and told us to go elsewhere we had a paper somewhere else it was horrible and we expect a full refund! They are con artists! I'm not going to do business with orbits anymore unless I get a full refund. I am a solid customer and that is just gypsy thieving. My husband had a drive another 40 minutes out of his way to stay somewhere else after we already paid for this. The customer service is rude, and they stole our money! My advice to Orbitz is get rid of them as an option on your site.
Séjour de 1 nuit en octobre 2021
Réponse de Innkeeper le 24 oct. 2021
You better watch what you are claiming! We can take you to court for defamation. (1) check your credit card statement before you rant about your bogus claim of taking your money. (2) Take your rant to Expedia where you made a reservation and blame them for all your troubles after they failed to inform you about hotel policy. (3) We are an independent business and we have every right to make policy for the safety of our staff and our guests. I request you to do your homework before making bogus claims or you may be out a lot more money if we decide to take you to court.

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
worth it
For the price I paid, It was mooooore than perfect. It has all it is needed
Séjour de 1 nuit en octobre 2021
Réponse de Innkeeper le 9 oct. 2021
Thank you Daniel for your feedback. As always, we do appreciate your business.

8/10 Bien

Donald

Voyage en couple
Well kept
Séjour de 2 nuits en octobre 2021
Réponse de Innkeeper le 7 oct. 2021
We appreciate your feedback. Please come again.

10/10 Excellent

DONNA ROSE, SOUTHBURY

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean comfortable
Séjour de 1 nuit en octobre 2021
Réponse de Innkeeper le 7 oct. 2021
Thank you for taking the time to write an honest review. We appreciate your business.

2/10 Horrible

Patricia

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Owners unreasonable bed bugs
Séjour de 1 nuit en septembre 2021
Réponse de Innkeeper le 7 oct. 2021
Your reservation was canceled because you were had no ID and you were flat-out drunk, remember? You were not allowed to check-in. Without even stepping your foot inside the room you are able to spot the bed bugs. Hilarious!

8/10 Bien

Marcos Akira, Newark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2021

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible, stay away!!!
I was called the day of my reservation for a five night stay by a very nasty person. She said my charge card did not go through and I need to be vaccinated. She immediately hung up without asking me to check my card number and to hear if I had been vaccinated which I have. It is a hell of a way to deal with a customer. I was stranded for a bit until someone told me about another hotel that was better, less costly and better located. I have never been treated so incredibly poor by a property in my entire life. The owner has strangely harassed me since and wrote the following bizarre thing to me, "First rule of customer service, is NOT ALL CUSTOMERS ARE RIGHT! NEVER BEND OVER BACK WARDS for Unreasonable customers." The owner is a very angry person and does not know the first thing about customer service. I suggest you find somewhere else to stay if you do not want to confront such a combative and crazy owner.
Séjour de 5 nuits en septembre 2021
Réponse de Innkeeper le 29 sept. 2021
Expecting to hold a guaranteed reservation without any funds on her credit card. Then rants about somehow she entered the number correctly but, magically Hotels.com system without rhyme or reason, altered her number. She needs to get a life and stop thinking word revolves around her. Told her not to book again here. No time for her shenanigans. Customer service does not mean, the customer is always right! Lies, Lies, Lies.

8/10 Bien

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A vintage ‘Mom and Pop’ run motel. Ample parking for our large RV. Quiet, safe and clean. A coffeemaker in the room would make it perfect.
Séjour de 1 nuit en septembre 2021
Réponse de Innkeeper le 25 sept. 2021
Thank you for your review. We do not keep coffee makers in the room or bathrooms like other hotels due to hygienic reasons, and to keep rooms clean. Next time you are welcome to grab a cup of coffee/tea front desk from our dozens of K-cup choices.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2021
Réponse de innkeeper le 20 sept. 2021
We appreciate your business. Thank you.

10/10 Excellent

James W

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2021
Réponse de Innkeeper le 20 sept. 2021
Thank you James for your honest review. We appreciate your business.

8/10 Bien

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
I was charged a smoking bill which didn't make sense (the butts in the trash were from a pack we brought in from outside) but all else was excellent
Séjour de 1 nuit en septembre 2021
Réponse de Innkeeper le 23 sept. 2021
No smoking means - No smoking inside the guest room, cigarette butts or smell of smoke. No reason to bring cigarette butts inside when you have dozen ashtrays outside to discard them.

6/10 Satisfaisant

Gary

Voyage en couple
Les points faibles : Personnel et service et équipements
The room had a nasty smell. Awoken by manager in the parking lot threatening to call police on someone.
Séjour de 1 nuit en septembre 2021
Réponse de Innkeeper le 16 sept. 2021
Daydreaming! Is all we have to respond to.

6/10 Satisfaisant

Robert

Les points faibles : Confort de la chambre
Check-in was conducted thru the "office" window, not indoors. Room had a musty smell, despite the windows being opened. AC turned all the way up had only a "modest" effect on the room temp. Bed was not very comfortable, but serviceable. registered the check-in with 2 guests, but only 2 pillows in the room. Shower had good pressure overall. check-out was a key drop and go, no office interaction. Overall, you get what you pay for. you may want to spend a couple extra bucks for an indoor check-in experience, instead of being out in the elements and among the insects
Séjour de 1 nuit en septembre 2021
Réponse de Innkeeper le 10 sept. 2021
For safety of our staff we do not allow guests access to our office, which is also our protected zone. Your stay in in the room not in the office. You cant keep the Air-conditioner ON with window open!. Air-conditioners are not designed to cool the entire town! You must find another hotel next time. Thank you.

10/10 Excellent

Donald

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property was what I call a “Nice” Mom & Pop Motel ! 👍👍
Séjour de 1 nuit en août 2021
Réponse de Innkeeper le 1 sept. 2021
Thank you for your business and for appreciating the value we provide to our guests.

10/10 Excellent

Mildred

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We appreciated an exhaust fan in the bathroom. Many places to not have these. The bed was comfortable.
Séjour de 1 nuit en août 2021
Réponse de Innkeeper le 31 août 2021
Thank you for your business.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2021
Réponse de Innkeeper le 25 août 2021
Thank you!

10/10 Excellent

Lissette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Beds too hard
Séjour de 1 nuit en août 2021
Réponse de Innkeeper le 25 août 2021
Thank you for your business!

6/10 Satisfaisant

Kathleen

Séjour de 1 nuit en août 2021

10/10 Excellent

Jeffery

Séjour de 1 nuit en août 2021
Réponse de Innkeeper le 17 sept. 2021
Appreciate you taking the time to send feedback, we value your business.

10/10 Excellent

Josue

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2021
Réponse de Innkeeper le 9 août 2021
Thank you for taking the time to write the reivew. We appreciate your business.

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Very clean and comfortable room, with a firm mattress, and the TV, shower and lights all worked fine. However, the pillows were very thin, and the towels were very worn (resulting from too much fabric softener in the wash, according to my wife). There was a fridge with freezer compartment, but no coffee maker.
Séjour de 1 nuit en juillet 2021
Réponse de Innkeeper le 24 juil. 2021
Thank you for your feedback. We offer free K-cup coffee at the desk with wide choices of freshly brewed coffee & tea. You don't have to worry about how clean the coffee maker is in the bathroom and how it was cleaned! Hope to see you back soon.

8/10 Bien

Darwin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
An old style motel with modern touches
The facility is small and provides parking right outside of the unit doors. The bed wasn't comfortable to me, but that could just be personal taste. Everything was in good condition and functioned as expected.
Séjour de 1 nuit en juin 2021
Réponse de Innkeeper le 22 juin 2021
Thank you for taking the time to share your experience. Our goal is to provide essential amenities at an affordable price to our guests. As they say "old is gold. Really appreciate your business.

4/10 Médiocre

James A

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Don’t bother
Wall paper off wall, musty smell, no bed spread bed was hard and old, sheets were clean but yellowed, spend extra $25. Get a nice place,
Séjour de 1 nuit en juin 2021
Réponse de Innkeeper le 14 juin 2021
Bed spread was nicely folded and stored on the shelf for customers who want to use it. We started doing it after COVID to minimize contact. You may be expecting white sheets but, the sheets are brand new in beige color, not yellow! We use white for the Full bed and Beige for the Queen for identification. BTW the Hand Sanitizer bottle was missing from your room after you left. Next time request first beforre walking away with it.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is a typical single level motel, with a small office that was closed due to Covid-19. The rooms were small, neat, clean. The bathrooms have been renovated and are spotless. This is a great value for your money.
Séjour de 1 nuit en juin 2021
Réponse de Innkeeper le 13 juin 2021
Thank you very much for your business. We appreciate you staying with us.

8/10 Bien

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2021
Réponse de Innkeeper le 13 juin 2021
Thank you for taking the time to post the review. We do appreciate your business.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
For the price point the overall value was fine.
Séjour de 3 nuits en mai 2021
Réponse de Innkeeper le 11 mai 2021
Thank you for your business and taking the time to write feedback appreciating value we provide.

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2020
Réponse de Innkeeper le 19 déc. 2020
Thank you for your business

10/10 Excellent

Kenneth

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2020
Réponse de Innkeeper le 28 juil. 2020
Thank you for your business

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very retro, very clean, very comfortable. The family that runs this motel is so kind and accommodating. I stay here often and always enjoy it.
Séjour de 1 nuit en février 2020
Réponse de Innkeeper le 9 avr. 2020
Thank you for your business and always appreciate you taking time to write honest review.

8/10 Bien

Ann E

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable
Nice room and clean. Comfortable
Séjour de 1 nuit en février 2020
Réponse de Innkeeper le 20 févr. 2020
Thank you for your generous review.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Confort de la chambre
The room heater was not working. I was not aware until later that night. Had to sleep with extra clothes on. I was told not to disturb the owners.
Séjour de 1 nuit en novembre 2019
Réponse de Innkeeper le 20 févr. 2020
Sorry for your experience. No one told you not to disturb the owners or call front desk if you couldn't figure out how to set thermostat temperature in your room. There is guest phone in your room. Which would have given you excess 24/7 to the front desk for any problems.

8/10 Bien

Peggy, NH

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean room, Nothing fancy but it had everything that we need for our stay. Easy access to the main road.
Séjour de 2 nuits en février 2020
Réponse de Innkeeper le 20 févr. 2020
Thank you Peggy. We do appreciate you taking the time to write honest review and appreciating the value we provide at reasonable price.

8/10 Bien

John

Séjour de 1 nuit en septembre 2019
Réponse de Innkeeper le 12 juin 2020
thank you.

2/10 Horrible

Derek richard

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de Innkeeper le 10 déc. 2019
Did not even stay at the hotel

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en novembre 2019
Réponse de Innkeeper le 5 nov. 2019
Thank you for your feedback. We continue to strive to earn your business and provide value to our guest

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté
Not good
We stayed 1 night going to a wedding that night, it is not somewhere I would recommend. Very dated, bathroom not clean, mold around the tub area etc. icky rug, bed was clean & comfortable. Lady at the desk, unfriendly, was coffee on the counter but she said it was old & didn't offer to make a new pot? Had no coffee in the room, everything scarce.Didn't even shower there.
Séjour de 1 nuit en octobre 2019
Réponse de InnKeeper le 31 oct. 2019
We have Keurig Single K-cup coffee maker at the desk not Coffee Pot!. That said, I will let readers decide validity of rest of your feedback.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 4 nuits en août 2019
Réponse de Innkeeper le 29 oct. 2019
Thank you for taking the time to post review. We appreciate your business.

6/10 Satisfaisant

Marshall

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en octobre 2019
Réponse de Innkeepers le 22 oct. 2019
I prefer you try other hotels during your next visit to the area. Thank you for your business.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2019
Réponse de Innkeeper le 22 oct. 2019
Thank you for your business.

8/10 Bien

Valer

Séjour de 1 nuit en octobre 2019
Réponse de InnKeeper le 12 juin 2020
Thank you for your feedback.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2019
Réponse de Innkeeper le 14 oct. 2019
Thank you.