Avis
6,8
6,6/10
Propreté
7,8/10
Personnel et service
6,2/10
Équipements
6,6/10
Infrastructures et conditions de l’hébergement
6,4/10
Écoresponsabilité
Avis
26 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
10/10 Excellent
Saundra
Voyage en groupe
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Saundra
Séjour de 1 nuit en mai 2024
Réponse de Sashauna RediResponse Specialist le 20 mai 2024
Dear Saundra,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN BAY MINETTE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the great customer service and the cleanliness of the room. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
6/10 Satisfaisant
April
Voyage en famille
6 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
April
Séjour de 1 nuit en mai 2024
Réponse de Customer Care Team le 8 mai 2024
Dear April, we're deeply sorry to hear about the cleanliness issues you encountered with the sheets and towels during your stay. Providing clean and comfortable accommodations is our top priority, and we apologize for falling short of your expectations in this regard. Please rest assured that we take cleanliness very seriously, and we will share this matter with our housekeeping team to ensure that proper procedures are followed to maintain the highest standards of cleanliness in our rooms. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards, Customer Care Team
2/10 Horrible
Brayden
26 avr. 2024
Brayden
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 17 mai 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
6/10 Satisfaisant
Justin
Voyage avec des animaux de compagnie
9 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Justin
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 10 avr. 2024
Dear Justin, thank you for choosing to stay with us! We're glad to hear that you found our hotel to be affordable and conveniently located. Providing excellent value and a prime location for our guests is always our goal. We appreciate your feedback and hope to have the pleasure of hosting you again in the future! Best Regards, Customer Care Team
4/10 Médiocre
Lyndsey
5 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Lyndsey
Séjour de 1 nuit en février 2024
Réponse de staff le 6 avr. 2024
Sorry your stay wasnt up to standards. Were trying to opgrade and if given the chance, it'll be better next time.
2/10 Horrible
Nathan B
26 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nathan B
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 27 févr. 2024
Dear Nathan, we sincerely apologize for the multiple issues you encountered during your stay, and we appreciate you bringing them to our attention. It's disheartening to hear about the unpleasant odors, the condition of the furniture, the dirty A/C unit, and the malfunctioning TV remote. This is certainly not the level of service we aim to provide, and we are committed to handling these concerns promptly to ensure improvements are made. Your comments about cleanliness, staff service, property conditions, and room comfort are taken seriously, and we regret that we fell short of providing you with the quality stay you deserve. If there's anything specific you would like us to do to make amends or if you have additional suggestions, please feel free to share. We value your input and hope to have the opportunity to provide a more positive experience on your next visit.Best Regards, Customer Care Team
8/10 Bien
Ronnie
25 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Ronnie
Séjour de 1 nuit en février 2024
Réponse de Recordo Rediresponse Specialist le 27 févr. 2024
Hello Ronnie,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn Bay Minette. It's great to hear that you found our property to be a good stay. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
6/10 Satisfaisant
Aubrey
Voyage d’affaires
12 févr. 2024
Les points forts : Personnel et service et équipements
Aubrey
Séjour de 2 nuits en janvier 2024
Réponse de Linton RediResponse Specialist le 13 févr. 2024
Dear Aubrey,Thank you for telling us about your recent visit to RED ROOF INN BAY MINETTE. We thank you for your 3/5 score. However, you stated that the deadbolt would not lock. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
10/10 Excellent
Martha
4 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martha
Séjour de 1 nuit en février 2024
Réponse de Nishaye RediResponse Specialist le 5 févr. 2024
Dear Martha, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn Bay Minette. We are happy to hear that you enjoyed all aspects of your stay, prompting your 5/5 rating. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
10/10 Excellent
Lynda
Voyage en famille
19 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lynda
Séjour de 3 nuits en janvier 2024
Réponse de Sashauna RediResponse Specialist le 20 janv. 2024
Dear Lynda,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Bay Minette. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our reliable property, the reasonable prices and the other kind remarks you mentioned. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
10/10 Excellent
Steve
Voyage d’affaires
19 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alright stay for work
Steve
Séjour de 2 nuits en janvier 2024
Réponse de Sashauna RediResponse Specialist le 20 janv. 2024
Hello Steve,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Bay Minette. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
2/10 Horrible
Erica
18 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Erica
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 19 janv. 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
4/10 Médiocre
Lacammy
Voyage en famille, Voyage d’affaires
16 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Lacammy
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 18 janv. 2024
Dear Lacammy, thank you for bringing your concerns to our attention, and we sincerely apologize for the issues you encountered during your stay. Cleanliness and efficient service are top priorities for us, and we regret that we fell short of your expectations. Your feedback is invaluable, and we will handle the cleanliness issues and work on improving our check-in process to ensure a more seamless experience for our guests. We appreciate your honesty and would like to assure you that your comments will be shared with our team for immediate attention. If there's anything specific you would like us to tackle or if there are additional details you'd like to share, please feel free to reach out. We value your patronage and hope to have the opportunity to make things right during your future visits.Best Regards, Customer Care Team
6/10 Satisfaisant
Daniel
Voyage d’affaires
13 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Daniel
Séjour de 5 nuits en janvier 2024
Réponse de Linton RediResponse Specialist le 14 janv. 2024
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BAY MINETTE and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
10/10 Excellent
Aubrey
6 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aubrey
Séjour de 1 nuit en décembre 2023
Réponse de Chevanese RediResponse Specialist le 7 déc. 2023
Thank you for your positive rating, Aubrey, following your stay at the Red Roof Inn Bay Minette. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
2/10 Horrible
Jada
Voyage en famille, Voyage d’affaires
30 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jada
Séjour de 3 nuits en novembre 2023
Réponse de Customer Care Team le 5 déc. 2023
Dear Jada, we sincerely apologize for the experience you had during your stay with us. It is disheartening to learn about the cleanliness issues you encountered, and we extend our deepest apologies for any inconvenience caused. This does not reflect the high standards we aim to uphold. Our team takes your feedback seriously, and we will immediately handle the concerns you raised to ensure that necessary improvements are made. Cleanliness and guest satisfaction are our top priorities, and we regret that we fell short of meeting your expectations. If there's anything specific you would like us to handle or if you have additional details to share, please reach out to us directly. We appreciate your feedback, and we hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve.Best Regards, Customer Care Team
10/10 Excellent
Brian
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 19 déc. 2023
Dear Brian, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Customer Care Team
4/10 Médiocre
Linda
Voyage en famille
24 nov. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Linda
Séjour de 2 nuits en novembre 2023
Réponse de Customer Care Team le 28 nov. 2023
Dear Linda, we're genuinely sorry to learn about the disappointment you encountered during your recent stay with us. We regret that the room's cleanliness, particularly the bathroom and the condition of the sheets, did not meet your expectations. Please accept our sincere apologies for any inconvenience caused by these issues, as well as the poor water pressure experienced during your stay. Your feedback has been promptly shared with our housekeeping and maintenance teams. We assure you that necessary actions will be taken to handle these concerns and ensure our facilities and services meet the high standards we strive for. Your valuable feedback guides us in our efforts to continually improve, and we're committed to making necessary enhancements to prevent similar occurrences in the future. If you decide to give us another opportunity, we would be grateful for the chance to provide you with a much-improved and satisfying experience. Thank you for bringing these matters to our attention, and we hope to regain your trust during any potential future stays.Best Regards, Customer Care Team
10/10 Excellent
Valanda
Voyage en famille
10 nov. 2023
Les points forts : Personnel et service et équipements
Valanda
Séjour de 5 nuits en novembre 2023
Réponse de Customer Care Team le 14 nov. 2023
Dear Valanda, thank you for taking the time to review your stay at our hotel. We trust that you had a pleasant time while being with us and, we hope we have the privilege of hosting you yet again. Best Regards, Customer Care Team
2/10 Horrible
Kimberly
1 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kimberly
Séjour de 2 nuits en octobre 2023
Réponse de Customer Care Team le 2 nov. 2023
Dear Kimberly, we appreciate you sharing your feedback about your recent stay, even if it wasn't entirely positive. We're genuinely sorry to hear that you encountered issues with cleanliness, staff and service, property conditions, and room comfort. Your feedback is very important to us, and we'd like to investigate these concerns further to ensure they're handled appropriately. If you have any additional details or specific incidents you'd like to share, please do so. We take these comments seriously as we continuously strive to enhance our guest experience. We sincerely apologize for any inconvenience you may have experienced during your stay. We value your feedback, and we'll use it to make improvements for the future. Thank you for choosing our hotel, and we hope to have the opportunity to better serve you in the future.Best Regards, Customer Care Team
4/10 Médiocre
Voyageur vérifié
31 oct. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not A Goid Stay
Voyageur vérifié
Séjour de 2 nuits en octobre 2023
Réponse de Customer Care Team le 1 nov. 2023
Dear guest, we apologize for the negative experience you had during your recent stay, especially considering you've had better experiences in the past. Your feedback is important, and it appears that there were multiple cleanliness and odor issues during your stay. It's concerning to hear about the lack of a phone or clock in the room, the room's cleanliness, the old and damp smell, and the presence of unpleasant odors both in the room and at the front desk. We will handle these issues to ensure that future guests have a more pleasant and comfortable experience. If you have any more specific suggestions or if there's anything else you'd like to share or inquire about, please feel free to let us know. Your satisfaction is important to us, and we hope to make amends during any future stays.Best Regards, Customer Care Team
8/10 Bien
Cheryl
28 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cheryl
Séjour de 2 nuits en octobre 2023
Réponse de Customer Care Team le 31 oct. 2023
Dear Cheryl, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards, Customer Care Team
8/10 Bien
Dewey
Voyage en famille
16 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dewey
Séjour de 1 nuit en octobre 2023
Réponse de Customer Care Team le 17 oct. 2023
Dear Dewey, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards, Customer Care Team
4/10 Médiocre
Paul
7 oct. 2023
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 2 nuits en octobre 2023
Réponse de Customer Care Team le 10 oct. 2023
Dear Paul, we're truly sorry to hear about the issues you experienced during your stay. It's disappointing that you encountered roaches and a spider in your room, as well as the inconvenience of a malfunctioning smoke alarm and TV remote. We appreciate you bringing these concerns to our attention, and we've made a note of them to ensure they are handled promptly. We understand your decision to check out early, and we sincerely apologize for any inconvenience these issues may have caused. If you ever decide to give us another chance in the future, we'll do our best to provide you with a more comfortable and trouble-free stay. Your feedback is important to us, and we hope to exceed your expectations on your next visit.Best Regards, Customer Care Team
4/10 Médiocre
Lea Ann, Smyrna
Voyage en groupe
15 sept. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Lea Ann
Séjour de 1 nuit en septembre 2023
Réponse de Customer Care Team le 19 sept. 2023
Dear Lea Ann, thank you for taking the time to share your feedback about your recent stay at our property. We're genuinely sorry to hear that your experience fell short of your expectations. Cleanliness is of the utmost importance to us, and we deeply apologize for the issues you encountered with the room's condition, including the stained bed covers and the missing A/C buttons. This is certainly not the level of comfort and cleanliness we aim to provide our guests, and we will share these concerns promptly with our housekeeping and maintenance teams to ensure improvements are made. Your comments are valuable to us, as they help us identify areas that require attention and ensure that our guests have a more enjoyable stay in the future. We understand that you may have been disappointed with your recent experience, but we genuinely appreciate your feedback and hope that you might consider giving us another opportunity to provide you with the comfortable and clean accommodations that you deserve should your travels bring you back to the area. Please feel free to reach out if you have any further concerns or if there's anything we can do to make amends.Best Regards, Customer Care Team
2/10 Horrible
John
12 sept. 2023
John
Séjour de 1 nuit en septembre 2023
Réponse de Customer Care Team le 3 oct. 2023
Dear John, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team
8/10 Bien
Heather
Voyage en famille avec de jeunes enfants
9 sept. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Heather
Séjour de 1 nuit en septembre 2023
Réponse de Sashauna Red Roof Management le 9 sept. 2023
Dear Heather,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Bay Minette. I was thrilled to see you were pleased with the cleanliness of our well maintained room, prompting your 4/5 score. However, it's truly disheartening to see you highlight that the service from the check in staff was not to your liking. Nevertheless, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
6/10 Satisfaisant
Riky
Voyage en famille
5 sept. 2023
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Riky
Séjour de 1 nuit en septembre 2023
Réponse de Customer Care Team le 5 sept. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
8/10 Bien
Tesa
Voyage en famille
4 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tesa
Séjour de 2 nuits en septembre 2023
Réponse de Carla Red Roof Management le 5 sept. 2023
Dear Tesa,I appreciate you sharing your feedback following your stay at the Red Roof Inn Bay Minette. I am glad to read that you were pleased with our hotel. However, I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof Management RediResponse Specialist
8/10 Bien
Larance
Voyage en famille
3 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Larance
Séjour de 1 nuit en septembre 2023
Réponse de Carla Red Roof Management le 5 sept. 2023
Hello Larance, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Bay Minette and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist
10/10 Excellent
Patrick
Voyage en famille
6 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
Patrick
Séjour de 1 nuit en août 2023
Réponse de Chirell Rediresponse Specialist le 7 août 2023
Dear Patrick,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Bay Minette. It is so pleasing to read that you had a great encounter with us and we truly appreciate your kind remarks about our nice and clean room. Honest guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediresponse Specialist
4/10 Médiocre
Holly
Voyage en famille, Voyage avec des animaux de compagnie
28 juil. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Holly
Réponse de Customer Care Team le 1 août 2023
Dear Holly, we sincerely apologize for the negative experience you had during your stay. It is distressing to hear that you felt unsafe and encountered issues with the cleanliness and amenities. This is not the level of service we aim to provide, and we take your feedback seriously. Your safety and comfort are of utmost importance to us, and we will thoroughly investigate the concerns you raised to ensure they are addressed promptly. Our team will work diligently to improve the conditions you mentioned to create a better environment for all our guests. Please know that your feedback is valued, and we will take the necessary steps to prevent similar issues in the future. We hope you will consider giving us another chance in the future to provide you with the positive experience you deserve. If there is anything else you would like to discuss, please do not hesitate to reach out to our management team directly. Thank you for bringing these concerns to our attention. Best Regards, Customer Care Team
10/10 Excellent
Eliyah
22 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Eliyah
Séjour de 1 nuit en juillet 2023
Réponse de Customer Care Team le 25 juil. 2023
Dear Eliyah, ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards, Customer Care Team
10/10 Excellent
Robert
21 juil. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Robert
Séjour de 4 nuits en juillet 2023
Réponse de Abigail RediResponse Specialist le 22 juil. 2023
Hello Robert,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Bay Minette and I appreciate your 5/5 score following your stay. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist
8/10 Bien
rob
19 juil. 2023
rob
Séjour de 1 nuit en juillet 2023
Réponse de Customer Care Team le 9 août 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
4/10 Médiocre
Trish
13 juil. 2023
Trish
Séjour de 1 nuit en juillet 2023
Réponse de Customer Care Team le 2 août 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
10/10 Excellent
Aubrey
Voyage d’affaires
12 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aubrey
Séjour de 1 nuit en juillet 2023
Réponse de Customer Care Team le 13 juil. 2023
Dear Aubrey, we're delighted to hear that your check-in process was smooth and that you found the convenience of the pre-turned-on air conditioner helpful. Providing a seamless and comfortable experience for our guests is our priority. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Best Regards, Customer Care Team
8/10 Bien
Brenda
Voyage d’affaires
11 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brenda
Séjour de 1 nuit en juillet 2023
Réponse de Customer Care Team le 13 juil. 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
10/10 Excellent
Michael
Voyage en famille
10 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best service for the price
Michael
Séjour de 2 nuits en juillet 2023
Réponse de Customer Care Team le 11 juil. 2023
Dear Michael, thank you for your feedback! We're glad to hear that you received great service during your stay. Providing excellent customer service is important to us, and we're pleased that our team met your expectations. We're also delighted to hear that the cleaning lady was super nice. Our dedicated housekeeping staff plays a vital role in maintaining cleanliness and ensuring a comfortable environment for our guests, and we appreciate your recognition of their efforts. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.Best Regards, Customer Care Team
8/10 Bien
Erick & Corinne
9 juil. 2023
Erick & Corinne
Séjour de 1 nuit en juillet 2023
Réponse de Customer Care Team le 1 août 2023
Dear Erick & Corinne, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards, Customer Care Team
8/10 Bien
Debbie
6 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Debbie
Séjour de 1 nuit en juillet 2023
Réponse de Abigail Response Specialist le 7 juil. 2023
Hello Debbie,Thank you for taking the time to tell us about your stay at the Red Roof Inn Bay Minette. It is rewarding to see that your stay was clean, the price was affordable and the environment quiet. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,AbigailResponse Specialist
10/10 Excellent
Amanda
6 juin 2023
Amanda
Séjour de 2 nuits en juin 2023
Réponse de Chevanese RediResponse Specialist le 7 juin 2023
Hello Amanda,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Bay Minette and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRediResponse Specialist
8/10 Bien
Stephanie
Voyage en couple
13 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephanie
Séjour de 1 nuit en mai 2023
Réponse de Fred- General Manager le 14 mai 2023
Thank you for your review and look forward to seeing you again.
6/10 Satisfaisant
Doris Davis
8 mai 2023
Doris Davis
Séjour de 1 nuit en mai 2023
Réponse de Customer Care Team le 9 mai 2023
Dear Doris, thank you so much for your valuable feedback. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We appreciate you for highlighting this particular issue and, if we had been made aware of this, it would have helped us provide you with a better experience. We hope to remain your hotel of choice in this area and to give you a better stay on a future visit.Best Regards, Customer Care Team
10/10 Excellent
James
28 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No major complaints
James
Séjour de 2 nuits en avril 2023
Réponse de Fred- General Manager le 28 avr. 2023
Thank you for your review and I will work with my staff on fixing those issues. look forward to seeing you again.
10/10 Excellent
chris
Voyage en famille
28 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
chris
Séjour de 2 nuits en mars 2023
8/10 Bien
BRIDGET
Voyage en famille
15 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
BRIDGET
Séjour de 1 nuit en mars 2023
Réponse de Customer Care Team le 28 mars 2023
Dear Bridget, thank you for taking the time to review your stay at our hotel. We trust that you had a pleasant time while being with us and, we hope we have the privilege of hosting you yet again. Best Regards, Customer Care Team
8/10 Bien
Helen
5 mars 2023
Helen
Séjour de 1 nuit en mars 2023
Réponse de Customer Care Team le 28 mars 2023
Dear Helen, thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again. Best Regards, Customer Care Team
10/10 Excellent
JONATHAN, Atmore
28 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JONATHAN
Séjour de 1 nuit en février 2023
Réponse de Customer Care Team le 2 mars 2023
Dear Jonathan, thank you for taking the time to review your stay at our hotel. We trust that you had a pleasant time while being with us and, we hope we have the privilege of hosting you yet again. Best Regards, Customer Care Team