Avis sur Red Roof Inn Battle Creek
Red Roof Inn Battle Creek
5050 Beckley Rd Building A, Battle Creek, MI
Avis
6,2
6,2/10
Propreté
7,0/10
Personnel et service
5,8/10
Équipements
5,8/10
Infrastructures et conditions de l’hébergement
6,0/10
Écoresponsabilité
Avis
3 sept. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Oniel Rediresponse Specialist le 4 sept. 2023
Hi Francois,Thank you for taking the time to write a review of your stay at the Red Roof Inn Battle Creek. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist
8/10 Bien
Voyageur vérifié
Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
15 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en septembre 2019
Réponse de Manager le 15 sept. 2019
Thank you for your valuable opinion regarding our staff. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.
2/10 Horrible
Voyageur vérifié
2 juin 2019
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 1 nuit en mai 2019
Réponse de Manager le 5 juin 2019
Thank you for taking the time to share your comments regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.
6/10 Satisfaisant
Celine
29 août 2017
Les points faibles : Propreté
Celine
Séjour de 1 nuit en août 2017
6/10 Satisfaisant
Voyageur vérifié
27 juin 2016
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Bon emplacement
Voyageur vérifié
6/10 Satisfaisant
Isabelle
5 août 2015
Les points forts : Confort de la chambre
Isabelle
2/10 Horrible
Brad
Voyage d’affaires
20 mai 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Brad
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello Brad, We appreciate your kind words about our staff. We value your feedback and will address the room odor concerns accordingly. Thank you for bringing this to our attention.
2/10 Horrible
Jose
Voyage en famille
19 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jose
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello Jose, We appreciate your feedback and apologize for any inconvenience. We will address the issues raised to ensure a more pleasant experience for future guests. Thank you for bringing this to our attention.
10/10 Excellent
Thomas
Voyage en couple
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thomas
Séjour de 2 nuits en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Thomas,We are delighted to hear that you found our hotel to be peaceful during your stay. Our team strives to provide a tranquil atmosphere for all our guests to enjoy their time with us. Should you have any suggestions or feedback, please do not hesitate to contact our management team directly.
6/10 Satisfaisant
Richard
Voyage en groupe
13 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en avril 2024
Réponse de Manager le 15 avr. 2024
Hello Richard, We appreciate your feedback and regret to hear that your stay was not entirely satisfactory. We value all input to enhance our services and hope you would consider giving us another chance to exceed your expectations in the future. Thank you for staying with us.
8/10 Bien
Asia
Voyage en couple
11 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Asia
Séjour de 1 nuit en mars 2024
Réponse de Manager le 12 mars 2024
Hello Asia,We appreciate your feedback and regret if your experience was not exceptional. Your comments are valuable for our continuous improvement efforts. Thank you for staying with us.
2/10 Horrible
Jennifer
Voyage en couple
3 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en mars 2024
Réponse de Manager le 5 mars 2024
Hello Jennifer, We apologize that your experience did not meet your expectations. We take all feedback seriously and will address this with the team. Your safety and comfort are our top priorities, and we regret that we were not able to provide that during your stay. Thank you for sharing your concerns with us.
4/10 Médiocre
Jamie
Voyage d’affaires, Voyage en couple
29 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jamie
Séjour de 1 nuit en février 2024
Réponse de Manager le 2 mars 2024
Hello Jamie,We are disappointed to hear about your experience. Guest feedback is valuable, and we will address your concerns with our team. Thank you for sharing your thoughts with us, and we hope you have a better stay in the future.
10/10 Excellent
Litzis
Voyage d’affaires, Voyage en couple
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements
Litzis
Séjour de 1 nuit en février 2024
8/10 Bien
Joseph
16 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Joseph
Séjour de 1 nuit en février 2024
Réponse de Manager le 17 févr. 2024
Hello Joseph,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are thrilled to hear that you had a great experience with us. If there is anything further we can do to assist you, please do not hesitate to reach out to us.
2/10 Horrible
Collin
Voyage d’affaires
11 févr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Collin
Séjour de 2 nuits en février 2024
Réponse de Manager le 13 févr. 2024
Hello Collin, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
10/10 Excellent
Roseann
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Roseann
Séjour de 3 nuits en février 2024
Réponse de Manager le 8 févr. 2024
Hello Roseann,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed your stay and that our clean and well-maintained room enhanced your overall experience. We can't wait to welcome you back in the future for another great time.
6/10 Satisfaisant
tim lalonde
4 févr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
tim lalonde
Séjour de 2 nuits en février 2024
Réponse de Manager le 7 févr. 2024
Hello tim lalonde, We apologize for any inconvenience caused during your stay. We regret to hear that you did not receive the room you initially booked. Our team always strives to accommodate guests' preferences, however, availability can sometimes be limited. We appreciate your kind words about our staff and hope you had an overall pleasant experience.
4/10 Médiocre
Charles
Voyage d’affaires
3 févr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Charles
Séjour de 22 nuits en janvier 2024
Réponse de Manager le 6 févr. 2024
Hello Charles, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
10/10 Excellent
Myndi
Voyage en famille
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Myndi
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 29 janv. 2024
Hello Myndi,We are delighted to hear that you had a wonderful stay with us! We always strive to provide exceptional service and create memorable experiences for our guests. If you have any further feedback or suggestions, please feel free to reach out to us. We look forward to welcoming you back in the future for another outstanding stay!
2/10 Horrible
Voyageur vérifié
Voyage d’affaires
26 janv. 2024
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Gabrielle RediResponse Specialist le 27 janv. 2024
Dear Valued Guest,Thank you for taking a moment to leave a review. The staff and I at the Red Roof Inn Battle Creek were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management
6/10 Satisfaisant
Maya
15 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
For 65$ a night, it wasnt too bad.
Maya
Séjour de 4 nuits en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Maya, Thank you for your feedback and for sharing your experience at our hotel. We apologize for any cleanliness issues you encountered in your room and have shared your comments with our housekeeping team to ensure this is not repeated. We appreciate your kind words about our friendly front desk staff and will continue to provide excellent service. Should you choose to stay with us again, we will strive to exceed your expectations.
6/10 Satisfaisant
john
14 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
john
Séjour de 1 nuit en janvier 2024
Réponse de Nishaye RediResponse Specialist le 14 janv. 2024
Dear John,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Battle Creek. We are sorry you had a less than satisfactory experience, prompting your 6/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
8/10 Bien
Anthony
5 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice and friendly place
Anthony
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 9 janv. 2024
Hello Anthony,Thank you for choosing our hotel for your stay. We're delighted to hear that our pricing met your expectations. We hope you also enjoyed the amenities and services provided during your visit. Should you have any future plans to visit, please don't hesitate to reach out to us.
8/10 Bien
Lisa
23 déc. 2023
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
CONFIRM YOUR RESERVATION
Lisa
Séjour de 1 nuit en décembre 2023
Réponse de Oshane RediResponse Specialist le 25 déc. 2023
Dear Lisa, Thank you for taking the time to tell us about your experience at the RED ROOF INN BATTLE CREEK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issue you highlighted. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
2/10 Horrible
Christina
20 déc. 2023
Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Get what you pay for
Christina
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 23 déc. 2023
Hello Christina, Thank you for your recent stay and for providing your feedback. We apologize for any inconvenience you experienced regarding the cleanliness of your room. Our housekeeping team strives to maintain a high standard, and we will address this issue internally. We are glad to hear that despite the noise disturbance, you were able to have a peaceful sleep and utilize the room for your intended purpose. We appreciate your feedback as it helps us improve our services.
10/10 Excellent
Stephen
17 déc. 2023
Stephen
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 7 janv. 2024
Hello Stephen,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a fantastic experience and enjoyed your time with us. It was our pleasure to provide you with excellent service and we look forward to welcoming you back in the future. If you have any further feedback, please feel free to reach out to us directly. We appreciate your support!
10/10 Excellent
Deborah
11 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deborah
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 13 déc. 2023
Hello Deborah,Thank you for sharing your positive experience with us! We're glad to hear that you appreciated our extra locks on the door, comfortable beds, and sufficient amenities. Our staff strives to provide friendly service and we're happy to hear that your check-in process was seamless. We hope to welcome you back in the future.
10/10 Excellent
Samantha, Battle creek
Voyage en couple
2 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samantha
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 5 déc. 2023
Hello Samantha,Thank you for your positive feedback! We are thrilled to hear that you had a great experience at our hotel. Your satisfaction is our top priority and we are glad we could meet your expectations. We hope to welcome you back in the future for another enjoyable stay.
10/10 Excellent
Myndi
18 nov. 2023
Myndi
Séjour de 15 nuits en novembre 2023
Réponse de Oshane RediResponse Specialist le 20 nov. 2023
Hello Myndi, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BATTLE CREEK and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
6/10 Satisfaisant
Alex
18 nov. 2023
Les points forts : Propreté et personnel et service
Alex
Séjour de 1 nuit en novembre 2023
Réponse de Oshane RediResponse Specialist le 20 nov. 2023
Hello Alex, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BATTLE CREEK and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
10/10 Excellent
Kimberly
16 nov. 2023
Kimberly
Séjour de 2 nuits en mars 2023
Réponse de Manager le 8 déc. 2023
Hello Kimberly,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
6/10 Satisfaisant
Patricia, mount clemens
5 nov. 2023
Patricia
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 29 nov. 2023
Hello Patricia,Sorry to hear that your stay didn't meet your expectations. We appreciate you choosing our hotel and we would love to hear more about your experience. Please reach out to us directly so we can address any issues you encountered. We hope to have the opportunity to welcome you back in the future.
6/10 Satisfaisant
Frances
28 oct. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Frances
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 29 oct. 2023
Hello Frances,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be great value for money and appreciated our pet-friendly policy. We hope to welcome you and your furry friend back soon!
10/10 Excellent
Ashley
Voyage avec des animaux de compagnie, Voyage en couple
27 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashley
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 28 oct. 2023
Hello Ashley,We're thrilled to hear that you had an awesome and secluded stay at our cabin! The gorgeous foliage and off-grid setting make for a truly unique experience. Thank you for choosing us!
2/10 Horrible
Amy
Voyage en famille
22 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amy
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 24 oct. 2023
Hello Amy, We sincerely apologize for the unpleasant experience you had during your brief visit to our hotel. We understand your disappointment and we assure you that we are taking steps to address the issues you mentioned. Your feedback is valuable to us, and we hope you will give us a chance to show you that we have improved.
2/10 Horrible
Dave
Voyage en famille
22 oct. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dave
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 24 oct. 2023
Hello Dave ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
4/10 Médiocre
sandra
8 oct. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
sandra
Séjour de 1 nuit en octobre 2023
Réponse de Sharma RediResponse Specialis le 8 oct. 2023
Dear Sandra,Thank you for taking the time to tell us about your experience at the RED ROOF INN BATTLE CREEK. I am sorry that your experience did not meet your expectations due to the odor you described, the noise disturbance you mentioned regarding the mini fridge, and the other highlighted concern. Nevertheless, it good to hear that you found our location to be quiet and easily accessible on/off the highway.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your experience and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist
8/10 Bien
Rita
Voyage en famille avec de jeunes enfants
5 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rita
Séjour de 3 nuits en septembre 2023
Réponse de Kerry-Lee RediResponse Specialist le 5 oct. 2023
Dear Rita,Thank you for taking the time to tell us about your experience at the RED ROOF INN BATTLE CREEK. I am happy that you liked our pool and that there was alot of grass. We appreciate your almost perfect rating. At Red Roof, guest feedback is always welcome as we aim to continuously improve. Please know that we value you as our guest and appreciate your business.Thank you for sharing your feedback. It would be a pleasure to house you again soon.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
4/10 Médiocre
Evelyn
4 oct. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Evelyn
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 6 oct. 2023
Hello Evelyn, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.
2/10 Horrible
Dustin
Voyage en famille, Voyage en groupe
25 sept. 2023
Les points faibles : Équipements
Dustin
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 28 sept. 2023
Hello Dustin ,I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.
10/10 Excellent
RAFAEL
25 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
RAFAEL
Réponse de Manager le 26 sept. 2023
Hello RAFAEL,We appreciate that you've taken the time to share with us regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.
4/10 Médiocre
Heidi
Voyage en couple
24 sept. 2023
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Heidi
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 26 sept. 2023
Hello Heidi ,It was a pleasure assisting you during your stay. Our rooms are cleaned by professional cleaners every checkout and during this pandemic, we take extra precautions and cleaning. We can assure you that the room and everything inside have been cleaned and sanitized, but we will still make sure to have this reviewed with our cleaners.
6/10 Satisfaisant
Dan, Downers Grove
Voyage d’affaires
20 sept. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Dan
Séjour de 1 nuit en septembre 2023
Réponse de Carla Red Roof Management le 21 sept. 2023
Dear Dan,Thank you for taking the time to tell us about your experience at the Red Roof Inn Battle Creek. I am glad to read that you were pleased with the cleanliness of our property, the convenience to the highway and the comfort of the bed. However, it seemed your stay fell short of your expectation due to the situation you described regarding the bathtub drains very slow, the noise disturbance and the other concerns you listed. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist
6/10 Satisfaisant
Theresa
Voyage en couple
19 sept. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Theresa
Réponse de Manager le 21 sept. 2023
Hello Theresa, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
6/10 Satisfaisant
Kyara
Voyage d’affaires, Voyage en couple
15 sept. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Kyara
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 16 sept. 2023
Hello Kyara,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.
8/10 Bien
Kent
12 sept. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
ill be back
Kent
Séjour de 1 nuit en septembre 2023
Réponse de Xao RediResponse Specialist le 13 sept. 2023
Thank you for taking the time to write a review of your stay, Kent. The team at the Red Roof Inn Battle Creek was pleased to see that our comfortable beds and helpful staff at the desk took care of you. Red Roof aims to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay.Once more, thank you for posting your review. We look forward to having you stay with us again in the future.Best regards,XaoRediResponse Specialist
8/10 Bien
Jen
12 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location - great room
Jen
Séjour de 1 nuit en septembre 2023
Réponse de Xao RediResponse Specialist le 13 sept. 2023
Hi Jen,The staff at the Red Roof Inn Battle Creek would like to thank you for sharing with us. We were pleased to know that you were fond of our great location and rooms. On behalf of Red Roof, we would like to thank you again for sharing with us. We look forward to having you under our roof again.With thanks,XaoRediResponse Specialist
6/10 Satisfaisant
Chereese
Voyage en groupe, Voyage en couple
4 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chereese
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 6 sept. 2023
Hello Chereese, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.
10/10 Excellent
William
Voyage en groupe
27 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 3 nuits en août 2023
Réponse de Manager le 29 août 2023
Hello William,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our access. Every guest experience is extremely important to us. We value your feedback and thank you for your business.