Hi Dominique, We are disappointed to hear that although you found our property clean, you did not have a wonderful stay with us. We do apologize for the noise disturbance due to the street noise. While there is not much we can do regarding outside noise, we can still try to assign a much quieter room if requested at check-in. As for HSKP/cleaning services, post COVID-19, Hilton has adopted a clean stay policy leading to housekeeping upon advanced request only. Additional amenities such as towels, linens, and toiletries are available upon request. We regret any inconvenience caused, but our housekeeping policy is clearly posted in all guest rooms and bathrooms. It must be requested from the front desk if guests require it before the scheduled cleaning. Thank you for considering our hotel for your stay in Baton Rouge and taking the time to post your review. We are sorry that our accommodation was not suitable for your needs, but we appreciate you staying with us on this visit.Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Thank you for the perfect score and kind words! I will be sure to pass them along to the team!

Hi Richard, We appreciate your choice to stay with us on this journey and regret to hear that you did not that you did not find your accommodation with us to be satisfactory. The compact room size, lack of real closets and drawers, tiny roll-out desks, etc., are attributable to the modern European simplistic hotel design style produced by Hilton. The room design is by Hilton to have guests create a more inclusive room space by using nooks under the bed or the ledge on top of the AC units. While our rooms are small, they have been thoughtfully designed to maximize space with efficient storage. Sadly, there's not much we can do about the concept design of the TRU brand. Nonetheless, we thank you for raising your concerns with us, and we have noted your comments to share with the Tru by Hilton leadership team at Hilton. We apologize that our breakfast did not particularly appeal to you. We have taken your feedback on board and will work on improving our breakfast quality. We are very sorry about the toilet issue that caused some disruption to your experience. We understand that such scenarios can be inconvenient, and we assure you that our team does perform preventative routines to ensure our guest room features are functioning efficiently; however, despite our sincere efforts, sometimes things do happen between checks. Your feedback is valuable to us, as we are constantly improving and evolving based on what we learn from our guests. Thank you for sharing your insights. Should your travels bring you back to Baton Rouge, we would love the opportunity to win back your trust by providing you with a more comfortable and seamless experience that aligns with our brand.Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Hi Jude, It's noticeable from your rating of our hotel that your recent visit did not meet your expectations, and we sincerely apologize that we fell short in this instance. We take poor experiences very seriously here and strive to exceed our guests' expectations on each occasion. We regret that we did not achieve our goal with you; however, we are committed to making improvements and would like to know more about your issues, as that would allow us to take corrective measures for your future visits. We hope you will give us another chance to serve you better, as we are eager to make this right! Thank you for staying with us on this journey and taking the time to review us. We appreciate both.Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Many thanks for staying with us at Tru by Hilton Baton Rouge and awarding us a perfect 5/5 rating, Diane! Our dedicated team takes great pride in providing exceptional service to all our guests, and we are grateful that you have taken the time to recognize our friendly and attentive staff. We also thank you for giving prospective guests reading the comments relevant information about our location and proximity to dining outlets and the LSU campus. Your complete satisfaction is our greatest accomplishment, and we can't wait to have you back and exceed your expectations each time you choose us. Enjoy your travels, and see you again soon!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Andrea, it brightens our day to read you had a wonderful stay with us at Tru by Hilton Baton Rouge - thanks so much for your kind words and support! We take pride in maintaining a high standard of cleanliness throughout the hotel, and our dedicated team is committed to providing excellent service to all our guests. Your endorsement of our clean facilities and friendly, courteous, and helpful staff is gratifying. We thank you for recognizing our staff for their efforts, and we will be sure to pass on compliments to our front desk staff, cleaning crew, and breakfast attendants to let them know to keep up the great work. Thank you for choosing to stay with us and taking the time out of your busy schedule to share a 5-star review of our hotel. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Abbie, It sounds like you had a wonderful stay at Tru by Hilton Baton Rouge - thanks so much for sharing your 5-star experience with us and others! We take pride in providing quality accommodations/amenities and friendly service to our guests, and your endorsement of our super-clean facilities, complimentary breakfast, and friendly, knowledgeable staff is gratifying and brightens our day! We will be sure to share your positive comments with our team, who work diligently to uphold our hotel's high standards. We always aim to exceed our guests' expectations, and it is most rewarding to hear that we have done so for you. We are thrilled you enjoyed your stay with us, and we can't wait to see you again soon so we can delight you with another rewarding experience. Thank you for choosing us. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Kalan, We are very sorry to hear you did not experience the usual level of satisfaction that other guests have with their stays with us. We strive to make your stay as comfortable and seamless as possible, and we sincerely apologize we failed to achieve said task with you. We wish you had alerted us to these issues during your stay, as it would have allowed us to remedy the situation immediately. Nonetheless, we thank you for bringing these matters to our attention, and we have shared your feedback with our maintenance team to ensure your concern about the TV is addressed promptly. We will also investigate your Wi-Fi complaint and take immediate steps to rectify the issue. Our Wi-Fi tends to be pretty good; hence, this seems to be a one-off situation. Thank you for your valuable feedback. We are constantly working to enhance our facilities and services, and your insights are helpful. We hope to have another opportunity to host you more successfully, as we are eager to make things right on a future visit!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Andrew, thank you for taking the time to leave a review! We are thrilled to hear that you enjoyed our convenient location and found our facilities to your liking. We are delighted that our staff provided you with friendly service during your stay. We appreciate your feedback and will continue to strive to exceed your expectations in the future. We hope to welcome you back soon for another enjoyable stay with us. Thank you again for choosing Tru by Hilton Baton Rouge Citiplace. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Deana- thank you for sharing your experience with us. We apologize for the lack of attention you received during check-in and for the discomfort you felt with the beds and noise level. Your feedback is valuable, and we will address these issues with our team to ensure that future guests do not encounter similar problems. We appreciate your input and hope to have the opportunity to provide you with a more enjoyable stay in the future. Thank you for staying with us.Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Thanks so much for taking the time to rate your stay at Tru by Hilton Baton Rouge with five stars, Niki! We are glad you had an enjoyable experience with us and hope your stay was pleasant and comfortable. It was a pleasure to host you, and we look forward to having you back with us again. Thank you for choosing us. Have a safe trip, and see you again soon!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Dear Andres, Thank you for your review. While we are grateful you chose to stay with us on this journey, we're very sorry that your experience was less than ideal. We sincerely apologize for the confusion about the room assignment and deeply regret any inconvenience caused. We are committed to your comfort and satisfaction and take this feedback very seriously. Please rest assured that we will address this with our team and investigate the matter thoroughly to understand what may have transpired. Additionally, we will take the necessary steps to prevent such incidents from happening in the future. Thank you for bringing this matter to our attention. We are constantly striving to elevate the guest experience, and your comments will help us improve our services for the satisfaction and enjoyment of our valued guests. We earnestly request that you kindly not let this experience be your lasting impression of us and give us another chance to re-establish credibility by sharing a more seamless and enjoyable experience on a future visit. Thanks again for your stay and your insights. We appreciate both. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Thank you for choosing Tru by Hilton Baton Rouge for your stay and giving us a perfect 5/5 rating, Troy! We are committed to your comfort and convenience and are thrilled to hear you appreciated our hotel's tranquil environment and convenient location near shopping centers and restaurants. We hope you enjoyed exploring the local retail and dining scene from our great location. It was a pleasure to host you, and we look forward to being your preferred choice here in the future. Thank you for staying with us on this journey. We're excited to have you back soon! Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Hi Aaron, Thank you for your review. We are disappointed if one of our guests leaves with less than a first-rate experience and sincerely apologize for any disappointment with our accommodation/service. We take poor experiences very seriously here and strive to exceed our guests' expectations on each occasion. We would appreciate any feedback you could provide to help us improve and enhance the overall experience for you and other guests in the future. We hope to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey and taking the time to rate us. We appreciate both.Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Dear Ciana, We greatly appreciate your choice to stay with us at Tru by Hilton Baton Rouge and your generosity with the rating - thank you very much! Your complete satisfaction is our top priority, and we are thrilled you were 100% satisfied with your stay at our hotel. We hope to have the pleasure of welcoming you again soon so we can share another 5-star experience with you. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Hello Cheryl, Thank you for reviewing your recent stay with us. We appreciate your business and your generosity with the rating. We strive to deliver a great guest experience and regret to read your comments about the beds. Our guests usually love our beds, so it's unfortunate to learn about the discomfort you experienced, and we sincerely apologize for the inconvenience caused. Guest comfort is of utmost importance to us, and we thank you for raising your concern with us. We have taken your feedback on board and will use your insights to improve our offerings. While it was our pleasure to offer you a complimentary breakfast to help start your day, we are sorry our breakfast did not particularly appeal to you. We are constantly working to enhance the guest experience, and your honest opinion helps us in that effort. Please rest assured that we have shared your comments with the appropriate department for future improvements. Thank you for bringing these matters to our attention. Should you reconsider your decision and choose to stay with us in the future, we'd love to welcome you back and provide a more comfortable and enjoyable experience. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, We are always pleased to receive feedback from our visitors in relation to their stays at Tru by Hilton Baton Rouge, and we are delighted with your rating and comments - thank you very much! We are happy to learn you could connect with the minimalist concept of the TRU brand, and it's rewarding to know you appreciated the uncluttered décor and the simplicity of our hotel design. As we put a lot of effort into maintaining a clean and fresh look for our property, we are thrilled to hear that you thought everything looked and felt clean. Your satisfaction is what drives us, and we eagerly await your next visit and the chance to delight you again. Thank you for staying with us on this journey. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Thank you so much for the 5-star review, Jalen! Providing our guests with quality accommodations is always our goal, and we are thrilled we hit the mark for you - thank you for your endorsement of our property. We appreciate your choice to stay with us at Tru by Hilton Baton Rouge and hope to see you again soon so we can share another exceptional experience with you. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Dear LeAnthony, Thank you for your recent stay at Tru by Hilton Baton Rouge. We appreciate you taking the time out of your busy schedule to share your feedback and are pleased to know you had a positive overall experience at our hotel. Your satisfaction is important to us, and we are happy that our accommodations met your expectations of cleanliness and maintenance. We take upkeep and cleanliness very seriously and put a lot of effort into ensuring a clean and up-to-date look for our rooms, so it always feels great when our efforts are recognized. Thank you for your kind words for our staff and for noticing and acknowledging our hotel's pleasant environment; we hope the leisurely atmosphere allowed you to relax and unwind during your time with us. We regret the soundproofing issue you experienced during your stay and apologize for any inconvenience caused. We are constantly working on enhancing the guest experience, and your feedback helps us immensely. We trust that the positives of your visit outweighed any downsides, and we look forward to welcoming you again when you return to Baton Rouge. Thank you for choosing us. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Dear Abbie, We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating and comments - thank you so much for sharing your enjoyable experience at Tru by Hilton Baton Rouge with us and future guests! Providing our guests with clean, comfortable, and friendly accommodations is our top priority, and we are thrilled that we hit the mark for you. We are happy to hear that you appreciated our high cleanliness standards, friendly and helpful staff, and convenient location, and we hope your stay was comfortable and relaxing. Thank you for recommending our hotel to prospective guests. Your support means everything to us, and we can’t wait to have you back soon for another 5-star experience at our hotel in Baton Rouge. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Dear Tara, Thank you for your feedback and your positive rating. We are grateful for the opportunity to serve you on this journey and are happy to hear you had a seamless stay experience at Tru by Hilton Baton Rouge. We are glad you found our staff friendly and helpful, and we hope your stay was comfortable and you had easy access to everything you needed. We appreciate your tip to prospective guests about calling the hotel ahead of their visit, and we'll certainly use this insight to ensure a smoother experience for you and other guests in the future. We hope to have the pleasure of welcoming you back soon so we can exceed your expectations on your next visit. Thank you for staying with us on this journey. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Dear Curtis, Thank you so much for taking the time out of your busy schedule to share a positive review of your recent stay at Tru by Hilton Baton Rouge! We are happy to hear that you noticed our recent upgrades, and we appreciate you sharing your perspective on the area; we are glad you found the area safe and quiet and hope you were comfortable in the renovated rooms. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. Please do let us know if there is anything we can do to make your next experience even more enjoyable. Your insights are invaluable in helping us enhance our product/service. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for choosing us. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Thanks so much for the 5 out of 5 rating, Latonya - it's greatly appreciated! At Tru by Hilton Baton Rouge, we strive to provide an exceptional guest experience, and we are overjoyed to read that you enjoyed your stay with us and had a positive impression of our accommodations. Your satisfaction is our biggest compliment, and we can't wait to have you back soon for another memorable experience at our hotel in Baton Rouge. Thank you for choosing us. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Thank you for the positive rating, Kiera! Your feedback is greatly appreciated. It was our pleasure to host you at Tru by Hilton Baton Rouge, and we are delighted to read your comments about our breakfast service. It's great to know that you enjoyed our breakfast set-up and found it convenient, and we are happy to hear that our complimentary build-your-own breakfast catered to the needs of your picky eaters. We aim to provide convenient amenities and a satisfying breakfast experience to our valued guests, and we are so pleased that our culinary offerings hit the spot. If there's anything specific you'd like to see more of or if there are aspects or areas where you feel we can improve to make your next visit even more enjoyable, please don't hesitate to let us know. Your insights are invaluable in helping us enhance our product/service. We look forward to seeing you again soon and hope to share a 5-star experience during your next stay. Thank you for choosing us. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Thanks so much for sharing your 5-star experience at Tru by Hilton Baton Rouge with us and future guests, Troy! It was our pleasure to host you, and we are delighted to hear that you appreciated our hotel's high cleanliness standards and our great location that puts you close to downtown and Louisiana State University and offers you quick access to BREC's Baton Rouge Zoo, the casino, and more. We hope you enjoyed exploring the local shopping and restaurant scene from our conveniently located hotel in Baton Rouge. Thank you for your stay and for sharing the word about us. We are grateful for both and hope to see you again soon. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Many thanks for giving us a 5-star review, Alexis! We appreciate you choosing Tru by Hilton Baton Rouge for your accommodation on this trip and are thrilled to hear that you had a great stay with us. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to being your preferred choice here for future visits. Enjoy your travels, and see you again soon!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Dear Kenneth, Thank you for your recent stay and for awarding us a 5/5 rating. It was our pleasure to host you, and we are delighted to hear that you noticed and appreciated the high cleanliness standards we maintain at our hotel. We are grateful for the opportunity to serve you and look forward to having you back at Tru by Hilton Baton Rouge many more times in the future. Thank you for choosing us. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Dear Jamie, Thank you for reviewing your recent stay at Tru by Hilton Baton Rouge. We appreciate it and hope your stay was pleasant and comfortable. While you seem to have had a satisfactory experience, as reflected in your rating, we truly would have wanted you to love your time with us. Please do let us know if there is anything we can do to make the next visit enjoyable for you. Your insights are invaluable in helping us enhance our product/service. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area. Thank you for staying with us on this journey. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Dear Tanya, Thank you for reviewing your recent stay at Tru by Hilton Baton Rouge and for awarding us a perfect 5/5 rating! We are delighted to hear you enjoyed your time with us and are grateful for your kind words about our helpful on-site team - thank you! It was a pleasure to host you, and we look forward to welcoming you back soon for another enjoyable stay at our hotel in Baton Rouge. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Dear Maria, Thank you for choosing Tru by Hilton Baton Rouge for your recent stay and leaving us a wonderful rating. It's great to be at the receiving end of a perfect score, and we hope you had an exceptional stay with us. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Reginald, Many thanks for the 10 out of 10 rating. We're thrilled to hear you had a great stay at Tru by Hilton Baton Rouge. We are happy to know you appreciated our friendly service and convenient location, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for choosing us. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Dear Shamika, It is very rewarding to hear your perspective on our hotel, and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and convenient stay experience. We are so pleased that our cozy and quaint accommodations appealed to you, and it's great to know that the cleanliness standards we maintain at our hotel and our convenient location were highlights of your visit. Thank you for making Tru by Hilton Baton Rouge your hotel of choice on this journey and for taking the time to leave us a 5-star review. Your satisfaction is what drives us, and we hope to exceed your expectations each time you choose us. Safe travels, and see you again soon!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Dear Madel, We appreciate your choice to stay with us and for sharing your thoughts through a 5/5 rating. Your feedback is important to us, and we're glad you had a good experience at Tru by Hilton Baton Rouge. It was a pleasure to host you, and we look forward to seeing you again soon for another pleasant stay during your next trip to the area. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Dear Nicole, Thank you for staying at Tru by Hilton Baton Rouge and for taking the time to review us. It is very rewarding to hear your perspective on our hotel, and we appreciate that you have acknowledged our efforts to provide you with a clean, convenient, and pleasant place to stay. We are happy to hear that you found the room appealing and our facility clean and beautiful, and we hope you had a comfortable stay with us. It was a pleasure to host you, and we look forward to having you back soon for another 5-star experience during your next trip to the area. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Thank you so much for the 5-star review, Laquita! It is great to receive feedback from you regarding your recent stay at Tru by Hilton Baton Rouge, and we are pleased to hear that you had a positive experience at our hotel and appreciated every aspect of what we offer. Your complete satisfaction is our top priority, and we hope to exceed your expectations each time you choose us. Have a safe trip, and see you again soon!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Dear Ross, It is always wonderful to be considered one's "go-to hotel", and we truly appreciate your continuous support and trust in us - thank you very much! We are so glad to hear that you love staying at Tru by Hilton Baton Rouge, and it's great to know that our friendly staff left a positive impression on you. We are sorry for any disappointment with the pillows; however, we are grateful that you have acknowledged our efforts to provide a variety of them to meet everybody's unique preferences. It was a pleasure to host you, and we can't wait to see you again soon so we can share another remarkable and enjoyable experience with you. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Dear Rewa, Thank you for choosing Tru by Hilton Baton Rouge for your stay and for taking the time to share your experience with us. We are pleased to read you appreciated our clean and comfortable accommodations and hope you had a restful night at our Baton Rouge hotel. We do regret any inconvenience caused due to the fact that you had to check in manually despite using the Hilton Honors app for contactless check-in, and we are sorry that our front desk personnel appeared less cordial than expected. We hold ourselves to a much higher caliber of service, so we'll be sure to address this with the concerned staff member and see to it that we provide better customer service moving forward. We will also investigate the digital check-in issue you've highlighted and see what we can do to avoid this scenario in the future. Nonetheless, it's heartening to learn that you had a positive overall experience with us, and we look forward to seeing you again soon and hope to delight you with an even better stay during your next trip to the area. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Dear Seok, Thank you for taking the time to post your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. We regret to hear that your check-in experience was not as seamless as it should have been. We apologize for any inconvenience caused and would like to know in more detail about the issue so we can take corrective measures for your future visits. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area. Thank you for staying with us on this journey. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Hello Kelsey, Thank you for choosing to stay at Tru by Hilton Baton Rouge and for taking the time to review us. We appreciate the positive rating and hope you had a comfortable night's rest at our hotel. We do want all aspects of your stay to be exceptional, so we take your feedback seriously and have notified the concerned team to investigate the issue you describe with the wall. For future reference, please know that our front desk is always available to resolve your concerns right away, so kindly do not hesitate to reach out if there is ever something that needs to be addressed. We look forward to the opportunity to welcome you back and hope to exceed your expectations on your next visit. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Hi Faith, We are disappointed to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. We regret that you did not receive the room type you were looking for, and we apologize for any inconvenience caused. Please know that when you book a room on a third-party channel, the room type is never guaranteed. Rather, you get to make a preference, which is subject to the hotel's availability after direct bookings are assigned their guaranteed room types. We do recommend prospective visitors to book via the hotel's brand website or call the hotel directly to guarantee a particular room type. It's unfortunate that you were not satisfied with the solution provided by our front desk in relation to your concern. We understand that our refund does not compensate you for your inconvenience; however, it was a goodwill gesture to demonstrate our commitment to your satisfaction. We are sorry that this was not the answer you wished for and that, despite our honest efforts, we were unable to change your impression of our hotel. Thank you for considering our accommodation for your stay in Baton Rouge and taking the time to post your review. We appreciate the opportunity to serve you on this journey and wish you nothing but pleasant travels ahead.Best Regards, Tru by Hilton Baton Rouge Customer Care Team