Avis sur ASTON Batam Hotel & Residence
ASTON Batam Hotel & Residence
Jl. Sriwijaya No. 1, Kp. Pelita, Lubuk Baja, Batam
Avis
8,8
Excellent
9,0/10
Propreté
8,8/10
Personnel et service
8,6/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
2 mai 2024
Séjour de 1 nuit en avril 2024
2/10 Horrible
May Lin
Voyage en famille
23 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
May Lin
Séjour de 2 nuits en avril 2024
Réponse de Aston Batam Management le 30 avr. 2024
Dear May Lin,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you encountered during your recent stay. Your concerns regarding the lack of a heater, delayed check-in, flooded shower room, and safety hazards are deeply regretted. We also extend our apologies for any disrespectful behavior exhibited by our housekeeping staff; such conduct does not align with our standards of service. Rest assured, corrective measures will be taken to prevent recurrence. Your safety and comfort are our top priorities, and we appreciate your valuable feedback. Should you reconsider staying with us in the future, we're committed to providing you with a superior experience.Warm Regards,Aston Batam Hotel Management.
10/10 Excellent
Muhammad
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Muhammad
Séjour de 3 nuits en avril 2024
Réponse de Aston Batam Management le 13 avr. 2024
Dear Muhammad,Thank you for taking the time to complete the review about your recent stay at ASTON Batam Hotel. We are delighted to hear that you had a nice experience with us.We look forward to welcoming you back in the near future.Best regards,Aston Batam Hotel Management.
10/10 Excellent
BURUHANUDEEN
Voyage en groupe, Voyage d’affaires
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
BURUHANUDEEN
Séjour de 1 nuit en mars 2024
Réponse de Aston Batam Management le 1 avr. 2024
Dear Buruh,Thank you for taking the time to complete the review about your recent stay at ASTON Batam Hotel. We are delighted to hear that you had a nice experience with us.We look forward to welcoming you back in the near future.Best regards,Aston Batam Hotel Management.
10/10 Excellent
BURUHANUDEEN
28 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
BURUHANUDEEN
Séjour de 1 nuit en mars 2024
Réponse de Aston Batam Management le 1 avr. 2024
Dear Buruh,Thank you for taking the time to complete the review about your recent stay at ASTON Batam Hotel. We are delighted to hear that you had a nice experience with us.We look forward to welcoming you back in the near future.Best regards,Aston Batam Hotel Management.
8/10 Bien
Finna
Voyage en famille
25 mars 2024
Les points forts : Propreté
Finna
Réponse de Aston Batam Management le 1 avr. 2024
Dear Finna,Thank you for sharing your feedback regarding your recent stay at Aston Batam Hotel. We apologize for any inconvenience and disappointment you experienced. Your comments are valuable to us for identifying areas to improve.We apologize for any miscommunication regarding communication channels and will ensure clearer communication platforms in the future.Regarding your dining experience at Gravity 10, we regret the delayed opening of the bar and any inconvenience caused, especially for your brother's birthday celebration.We acknowledge any confusion regarding pool access and will review our booking platforms to ensure clear communication of our policies.We are concerned about your feedback regarding the massage service and will address it with our team to ensure better professionalism and attention to guests' needs.We apologize for the inconvenience caused by limited TV options and signal issues and will work promptly to rectify them.We value your feedback and hope to welcome you back in the future to provide you with an exceptional stay.Warm Regards,Aston Batam Hotel Management.
10/10 Excellent
Muhammad
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Muhammad
Séjour de 2 nuits en mars 2024
Réponse de Aston Batam Management le 1 avr. 2024
Dear Muhammad,Thank you for taking the time to complete the review about your recent stay at ASTON Batam Hotel. We are delighted to hear that you had a nice experience with us.We look forward to welcoming you back in the near future.Best regards,Aston Batam Hotel Management.
10/10 Excellent
Wei Ping Daniel
Voyage en famille avec de jeunes enfants
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wei Ping Daniel
Séjour de 3 nuits en mars 2024
Réponse de Aston Batam Management le 18 mars 2024
Dear Wei,Thank you for sharing your feedback on your recent stay at Aston Batam Hotel. We're delighted you found our apartment-hotel clean, with excellent service and easy access to shopping areas. We're also pleased you enjoyed the breakfast and appreciated our responsive staff. We apologize for the road noise inconvenience and will work to address it. We hope to welcome you back for another enjoyable stay soon. Warm Regards,Aston Batam Hotel Management.
10/10 Excellent
Cheong
Voyage en groupe
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cheong
Séjour de 2 nuits en janvier 2024
Réponse de Aston Batam Management le 8 févr. 2024
Dear Cheong,Thank you for your feedback regarding your stay at ASTON Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm Regards,ASTON Batam Hotel Management.
10/10 Excellent
swee mui
Voyage en groupe
22 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
swee mui
Séjour de 2 nuits en janvier 2024
Réponse de Aston Batam Management le 8 févr. 2024
Dear Swee Mui,Thank you for your feedback regarding your stay at ASTON Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm Regards,ASTON Batam Hotel Management.
10/10 Excellent
IRSAN
Voyage en famille
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
IRSAN
Séjour de 1 nuit en décembre 2023
Réponse de Aston Batam Management le 8 févr. 2024
Dear Irsan,Thank you for your feedback regarding your stay at ASTON Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm Regards,ASTON Batam Hotel Management.
10/10 Excellent
Sukii Nicole
Voyage en groupe
6 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sukii Nicole
Séjour de 2 nuits en janvier 2024
Réponse de Aston Batam Management le 8 févr. 2024
Dear Suki,Thank you for your feedback regarding your stay at ASTON Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm Regards,ASTON Batam Hotel Management.
10/10 Excellent
Rhys
29 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Impressive hotel at adorable rates
Rhys
Séjour de 1 nuit en décembre 2023
Réponse de Aston Batam Management le 2 janv. 2024
Dear Rhys,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you loved ASTON Batam Hotel from the moment you stepped into your room. It's fantastic that the spacious room and the added feature of a bathtub left a positive impression on you.We appreciate your compliments on the cleanliness and standards, and we're delighted that our gym with state-of-the-art equipment met your expectations. Your feedback regarding the spa is duly noted, and we will consider ways to enhance our offerings in the future.We're grateful for your loyalty, and we look forward to welcoming you back on your future visits. If there's anything specific you'd like to see or experience during your next stay, please feel free to share your preferences with us.Warm regards,ASTON Batam Hotel Management.
8/10 Bien
zainal
19 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
zainal
Séjour de 2 nuits en décembre 2023
Réponse de Aston Batam Management le 26 déc. 2023
Dear Zainal,Thank you for your feedback regarding your stay at ASTON Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm Regards,ASTON Batam Hotel Management.
8/10 Bien
Amy
Voyage en couple
6 déc. 2023
Les points forts : Propreté, personnel et service, équipements
Amy
Séjour de 2 nuits en décembre 2023
Réponse de Aston Batam Management le 12 déc. 2023
Dear Amy,Thank you for sharing your feedback regarding your recent stay at ASTON Batam Hotel. We appreciate your input and apologize for any inconvenience you experienced.We're sorry to hear about the issue with the water temperature in the shower and the weak cold water pressure. Please be assured that we will address these concerns promptly to ensure a more comfortable experience for our guests.On a positive note, we're pleased to know that you found the room service food to be satisfactory for the price. Your feedback is valuable, and we will use it to improve our services.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,ASTON Batam Hotel Management.
8/10 Bien
Shakila
Voyage en groupe
17 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shakila
Séjour de 1 nuit en novembre 2023
Réponse de Aston Batam Management le 27 nov. 2023
Dear Shakila,Thank you for your feedback regarding your stay at ASTON Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm Regards,ASTON Batam Hotel Management.
10/10 Excellent
Charmaine
Voyage en famille
14 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charmaine
Séjour de 2 nuits en octobre 2023
Réponse de Aston Batam Management le 27 nov. 2023
Dear Charmaine,Thank you for your feedback regarding your stay at ASTON Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm Regards,ASTON Batam Hotel Management.
10/10 Excellent
Seng Wah
Voyage en famille
11 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Seng Wah
Séjour de 2 nuits en novembre 2023
Réponse de Aston Batam Management le 27 nov. 2023
Dear Seng Wah,Thank you for your feedback regarding your stay at ASTON Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm Regards,ASTON Batam Hotel Management.
10/10 Excellent
SHI LING
Voyage en couple
30 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SHI LING
Séjour de 2 nuits en octobre 2023
Réponse de Aston Batam Management le 1 nov. 2023
Dear Shi Ling,Thank you for your lovely review of ASTON Batam Hotel. We're delighted to hear you had an enjoyable stay, and the birthday cake surprise for your husband was a success. The clean, spacious room with a large bathtub met your expectations, and while there was some traffic noise, the location was still convenient. The superb breakfast spread left a positive impression.We appreciate your recommendation and look forward to your next visit. Your feedback is valued, and we hope your future stays will be just as enjoyable.Warm Regards,ASTON Batam Hotel Management.
10/10 Excellent
Zheng Jue, Singapore
Voyage en groupe
27 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zheng Jue
Séjour de 2 nuits en octobre 2023
Réponse de Aston Batam Management le 1 nov. 2023
Dear Zheng Jue,Thank you for your positive review of ASTON Batam. We're delighted to hear that you found the rooms very clean and enjoyed the peaceful atmosphere within the hotel compound. It's great to know that the hotel is a good choice for those who prefer a quieter environment. The wide breakfast selection and well-maintained restaurant are also appreciated.The fact that the staff was helpful and provided excellent service, even after your check-out and for additional requests, reflects the dedication of the team. We hope you had a wonderful stay, and we look forward to welcoming you back in the future. Your feedback is valuable to us, and we appreciate your kind words.Warm Regards,ASTON Batam Hotel Management.
6/10 Satisfaisant
Marianne
Voyage en groupe
23 oct. 2023
Les points forts : Propreté et personnel et service
Not great
Marianne
Séjour de 2 nuits en octobre 2023
Réponse de Aston Batam Management le 1 nov. 2023
Dear Marianne,Thank you for sharing your feedback on your stay at ASTON Batam Hotel. We're sorry to hear that some aspects of the apartment fell short of your expectations, including socket placement, finishing, bathroom layout, and a sewage smell issue. Your room service feedback is valuable for improvement, and we're glad to hear you found the service good. We'll take your comments into account to enhance our offerings. While your experience didn't fully meet your expectations, we hope you might consider us again in the future with improved accommodations. Thank you for staying with us.Warm Regards,ASTON Batam Hotel Management.
8/10 Bien
Sunadi
8 oct. 2023
Sunadi
Séjour de 1 nuit en octobre 2023
Réponse de Aston Batam Management le 1 nov. 2023
Dear Sunadi,Thank you for your feedback regarding your stay at ASTON Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm Regards,ASTON Batam Hotel Management.
10/10 Excellent
Siok Hoon
Voyage en couple
14 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Siok Hoon
Séjour de 2 nuits en septembre 2023
Réponse de Management Hotel ASTON Batam le 18 sept. 2023
Dear Siok,Thank you for your feedback! We're pleased to hear that you found the staff at ASTON Batam Hotel very helpful. Your satisfaction is important to us, and we look forward to providing you with excellent service in the future. If you have any specific comments or suggestions, please feel free to share. Thank you for choosing ASTON Batam Hotel!Warm Regards,ASTON Batam Hotel Management.
10/10 Excellent
seng Hui
Voyage en famille
28 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
seng Hui
Séjour de 2 nuits en août 2023
Réponse de Aston Batam Management le 5 sept. 2023
Dear Seng Hui,Thank you for your feedback regarding your stay at ASTON Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm Regards,ASTON Batam Hotel Management.
8/10 Bien
Lian Hin
27 août 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Lian Hin
Séjour de 1 nuit en août 2023
Réponse de Aston Batam Management le 5 sept. 2023
Dear Lian Hin,Thank you for your feedback. We appreciate your comments and are working to improve our services. We're addressing the towel issue promptly to ensure a cleaner experience. We hope to welcome you back soon for an improved stay. Thank you for choosing ASTON Batam Hotel.Warm Regards,ASTON Batam Hotel Management.
6/10 Satisfaisant
Louis
15 août 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Louis
Séjour de 1 nuit en juillet 2023
Réponse de Aston Batam Management le 5 sept. 2023
Dear Louis,Thank you for your feedback regarding your stay at ASTON Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm Regards,ASTON Batam Hotel Management.
10/10 Excellent
joe
7 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
joe
Séjour de 3 nuits en août 2023
Réponse de Aston Batam Management le 5 sept. 2023
Dear Joe,Thank you for sharing your feedback with us! We're delighted to hear that you had a great stay at Aston Batam Hotel and enjoyed our family-oriented atmosphere. It's wonderful that you found our breakfast selection to be great with plenty of variety. We appreciate your input regarding the swimming pool and gym, and we'll certainly take it into consideration as we strive to improve our services to better cater to all our guests' needs. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warm Regards,ASTON Batam Hotel Management.
10/10 Excellent
Muhd
Voyage en couple
6 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muhd
Séjour de 2 nuits en août 2023
Réponse de Aston Batam Management le 5 sept. 2023
Dear Muhd,Thank you for your wonderful review! We're thrilled to hear that you found Aston Batam Hotel to be the best place to stay. It warms our hearts to know that you had such a great experience with us. We can't wait to welcome you back again in the future! Your comfort and satisfaction mean the world to us.Warm Regards,ASTON Batam Hotel Management.
10/10 Excellent
Yang Chuan
2 juil. 2023
Yang Chuan
Séjour de 1 nuit en juillet 2023
Réponse de Aston Batam Management le 26 déc. 2023
Dear Yang Chuan,Thank you for your feedback regarding your stay at ASTON Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm Regards,ASTON Batam Hotel Management.
10/10 Excellent
Alan
16 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alan
Séjour de 1 nuit en juin 2023
Réponse de Aston Batam Management le 22 juin 2023
Dear Alan,Thank you for your feedback regarding your stay at Aston Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm Regards,Aston Batam Hotel Management.
6/10 Satisfaisant
ANN
13 juin 2023
ANN
Séjour de 3 nuits en juin 2023
Réponse de Aston Batam Management le 26 déc. 2023
Dear ANN,Thank you for your feedback regarding your stay at ASTON Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm Regards,ASTON Batam Hotel Management.
10/10 Excellent
Kang Quan
25 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kang Quan
Séjour de 2 nuits en mai 2023
Réponse de Aston Batam Management le 22 juin 2023
Dear Kang Quan,Thank you for your feedback regarding your stay at Aston Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm Regards,Aston Batam Hotel Management.
8/10 Bien
Voyageur vérifié
25 mai 2023
Les points forts : Propreté et personnel et service
Aston, as usual....
Voyageur vérifié
Séjour de 4 nuits en mai 2023
Réponse de Aston Batam Management le 15 juin 2023
Dear Guest,Thank you for sharing your feedback with us. We apologize for any disappointment you experienced regarding the size of your studio plus room. We will review the information provided online to ensure accuracy. However, we are glad that you found some consolation in the balcony with a city view.We are pleased to hear that you enjoyed our breakfast buffet with its wide variety of choices and that the check-in and check-out processes were smooth for you. However, we regret to hear that one of our male staff members during the check-in process was not friendly. We will address this matter internally and provide additional training to ensure a warm and welcoming experience for all our guests.Thank you for choosing Aston Batam Hotel, and we hope to have the opportunity to provide you with an improved experience in the future.Warm regards,Aston Batam Hotel Management
10/10 Excellent
chye chuan
Voyage en famille
14 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
chye chuan
Séjour de 1 nuit en avril 2023
Réponse de Aston Batam Management le 17 avr. 2023
Dear Valued Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay at Aston Batam Hotel.As a guest-oriented hotel, we take all guest feedback seriously and continuously strive to improve our services. We understand your preference for two single beds on a non-smoking floor, and we regret any inconvenience caused.We would like to assure you that we will take your feedback into consideration and make necessary improvements to better accommodate your preferences in the future. Our team will do our best to meet your specific requests and ensure that you have a comfortable stay.Thank you for choosing Aston Batam Hotel as your accommodation choice.Sincerely,Aston Batam Hotel Management.
10/10 Excellent
Nithia
Voyage en famille, Voyage en groupe
9 avr. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Nithia
Séjour de 2 nuits en avril 2023
Réponse de Aston Batam Management le 13 avr. 2023
Dear Ms Nithia,Thank you for taking the time to complete the survey about your recent stay at Aston Batam Hotel. We are delighted to hear that you had a nice experience with us.We look forward to welcoming you back in the near future.Best regards,Aston Batam Hotel Management.
10/10 Excellent
CHRISTINA
Voyage en couple
31 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
CHRISTINA
Séjour de 1 nuit en mars 2023
Réponse de Aston Batam Management le 13 avr. 2023
Dear Ms ChristinaThank you for taking the time to complete the survey about your recent stay at Aston Batam Hotel. We are delighted to hear that you had a nice experience with us.We look forward to welcoming you back in the near future.Best regards,Aston Batam Hotel Management.
4/10 Médiocre
Ee Chieng
Voyage en famille
20 mars 2023
Ee Chieng
Séjour de 2 nuits en mars 2023
Réponse de Aston Batam Management le 23 mars 2023
Dear Ee Chieng,Thank you for sharing your feedback regarding your recent stay at Aston Batam Hotel. We appreciate your honesty and we sincerely apologize for any inconvenience caused during your stay.We are sorry to hear that our hotel was understaffed during the busy school holiday weekend, resulting in a large crowd and delayed housekeeping services. We understand how frustrating this can be, and we will be sure to take steps to ensure that our staffing levels are adequate to meet the needs of our guests in the future.Regarding the amenities and breakfast, we apologize for falling short of your expectations. We will make sure to improve the replenishing of the amenities and work on the food standard to provide a better experience for our guests in the future. We are pleased to hear that you had a good experience with our front desk staff, and that you found our location convenient with close proximity to shopping areas and adequate gym facilities.We value your feedback as it allows us to improve and provide a better experience for our guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely,Aston Batam Hotel Management.
10/10 Excellent
Victor
Voyage d’affaires
17 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Victor
Séjour de 1 nuit en mars 2023
Réponse de Aston Batam Management le 26 déc. 2023
Dear Victor,Thank you for your feedback regarding your stay at ASTON Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm Regards,ASTON Batam Hotel Management.
10/10 Excellent
Siti Nur Nadzirah Binti
Voyage en famille avec de jeunes enfants
27 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Siti Nur Nadzirah Binti
Séjour de 1 nuit en février 2023
Réponse de Aston Management le 27 févr. 2023
Dear Siti Nur Nadzirah, Thank you for giving a good rating. We are very happy that you had a pleasant experience while at our hotel. We always put the experience and comfort of our guests as our priority, Your review helps us improve the services and facilities at our hotel. So we really appreciate your review and we look forward to welcoming you back. Warm greetings,Aston Management
6/10 Satisfaisant
Tang Lye Cheng
26 févr. 2023
Les points forts : Personnel et service
Les points faibles : Équipements
Tang Lye Cheng
Séjour de 1 nuit en février 2023
Réponse de Aston Batam Management le 6 mars 2023
Dear Tang Lye Cheng,Thank you for choosing us as your accommodation option. At the outset, We would like to express our gratitude for taking the time to share your feedback with us. We value all guest feedback, and it helps us to identify areas where we need to improve.We are sorry to hear that you were not completely satisfied with your stay with us. We understand that you found the room to be poorly maintained, with the laminates on the side table flipping out and the bathroom floor being dirty and having algae. Please accept my sincere apologies for any inconvenience caused. This is not the kind of experience we want our guests to have at our hotel.We take your comments seriously, and I can assure you that we are already taking steps to address the issues you have raised. Our housekeeping and maintenance teams have been notified, and we will make sure that our rooms are maintained to the highest standards to provide our guests with a comfortable and pleasant stay.Once again, thank you for sharing your feedback with us. We hope that you will give us another chance to serve you in the future and provide you with a better experience.Best Regards,Aston Batam Management
4/10 Médiocre
wanda
26 févr. 2023
wanda
Séjour de 2 nuits en février 2023
Réponse de Aston Batam Management le 26 déc. 2023
Dear Wanda,Thank you for your feedback regarding your stay at ASTON Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm Regards,ASTON Batam Hotel Management.
10/10 Excellent
Linda
Voyage en couple
22 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Linda
Séjour de 2 nuits en février 2023
Réponse de Aston Management le 27 févr. 2023
Dear Linda,Thank you for giving a good rating. We are very happy that you had a pleasant experience while at our hotel. We always put the experience and comfort of our guests as our priority, Your review helps us improve the services and facilities at our hotel. So we really appreciate your review and we look forward to welcoming you back. Warm greetings,Aston Management
10/10 Excellent
Hunghao
20 févr. 2023
Hunghao
Séjour de 1 nuit en février 2023
Réponse de Aston Management le 27 févr. 2023
Dear Hunghao,Thank you for giving a good rating. We are very happy that you had a pleasant experience while at our hotel. We always put the experience and comfort of our guests as our priority, Your review helps us improve the services and facilities at our hotel. So we really appreciate your review and we look forward to welcoming you back. Warm greetings,Aston Management
8/10 Bien
Asmoni
Voyage en famille
19 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
Asmoni
Séjour de 1 nuit en février 2023
Réponse de Aston Management le 27 févr. 2023
Dear Asmoni, Thank you for giving a good rating. We are very happy that you had a pleasant experience while at our hotel. We always put the experience and comfort of our guests as our priority, Your review helps us improve the services and facilities at our hotel. So we really appreciate your review and we look forward to welcoming you back. Warm greetings,Aston Management
10/10 Excellent
Mohamed Rizal
24 janv. 2023
Mohamed Rizal
Séjour de 3 nuits en janvier 2023
Réponse de Aston Batam Management le 26 déc. 2023
Dear Rizal,Thank you for your feedback regarding your stay at ASTON Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm Regards,ASTON Batam Hotel Management.
8/10 Bien
Senta
23 janv. 2023
Les points forts : Propreté et personnel et service
Senta
Séjour de 2 nuits en janvier 2023
Réponse de Aston Batam Management le 26 déc. 2023
Dear Senta,Thank you for your feedback regarding your stay at ASTON Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm Regards,ASTON Batam Hotel Management.
10/10 Excellent
Voyageur vérifié
Voyage en famille
11 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good holiday @ Aston
Voyageur vérifié
Séjour de 2 nuits en janvier 2023
Réponse de Aston Batam Management le 26 déc. 2023
Dear Guest,Thank you for your positive feedback! We're delighted to hear that our housekeeping team was responsive during your stay at ASTON Batam Hotel. We appreciate the tip about using WhatsApp for speedy communications and will certainly consider this suggestion to enhance guest communication.We look forward to hosting you again and appreciate your valuable input.Warm regards,ASTON Batam Hotel Management.
10/10 Excellent
Allen
Voyage en groupe
9 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
easy to access
Allen
Séjour de 2 nuits en décembre 2022
Réponse de Aston Management le 27 févr. 2023
Dear Allen, Thank you for giving a good rating. We are very happy that you had a pleasant experience while at our hotel. We always put the experience and comfort of our guests as our priority, Your review helps us improve the services and facilities at our hotel. So we really appreciate your review and we look forward to welcoming you back. Warm greetings,Aston Management
2/10 Horrible
Siew Poeh
7 janv. 2023
Siew Poeh
Séjour de 1 nuit en décembre 2022
Réponse de Aston Batam Management le 26 déc. 2023
Dear Siew,Thank you for your feedback regarding your stay at ASTON Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm Regards,ASTON Batam Hotel Management.
10/10 Excellent
Penny
4 janv. 2023
Penny
Séjour de 1 nuit en décembre 2022
Réponse de Aston Batam Management le 26 déc. 2023
Dear Penny,Thank you for your feedback regarding your stay at ASTON Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm Regards,ASTON Batam Hotel Management.