Bar (sur place)

Avis sur Holiday Inn Basildon, an IHG Hotel

4 out of 5
Holiday Inn Basildon, an IHG Hotel
Cranes Farm Road, Waterfront Walk, Festival Leisure Park, Basildon, England

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 245 avis sur 673." "
Note des voyageurs de 8 (Bien), d’après 226 avis sur 673." "
Note des voyageurs de 6 (Satisfaisant), d’après 118 avis sur 673." "
Note des voyageurs de 4 (Médiocre), d’après 47 avis sur 673." "
Note des voyageurs de 2 (Horrible), d’après 37 avis sur 673." "

8,2/10

Propreté

8,4/10

Personnel et service

8,0/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Alexandre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour affaire à Basildon
Bon séjour affaire à Basildon Hotel vieillissant
Séjour de 1 nuit en juillet 2020

2/10 Horrible

Nasséra

Les points faibles : Personnel et service et confort de la chambre
Je ne sais pas quoi dire!!!
Chambre bruyante à cause de compresseurs. J’ai Réservé un grand lit j’en ai eu 2 simples pas confortables. Le petit déjeuner est peu diversifié... quand au Room service no comment...
Séjour de 3 nuits en septembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

4/10 Médiocre

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement

10/10 Excellent

Christopher Lee

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel, staff very friendly and helpful, lots of parking spaces and loads of restaurants in walking distance of the hotel
Séjour de 1 nuit en avril 2024

10/10 Excellent

Sandra

Excellent reception and free upgrade. A mistake was made on my food order so we were given free drinks without asking for anything! Lovrkyvstaff
Séjour de 1 nuit en mars 2024

10/10 Excellent

Paula

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Christy le 26 févr. 2024
Dear Paula,Thank you so much for the really great 10/10 It is so important to myself and the team that we get feedback that lets us know what we could do better but also this sort of feedback so that we know we got it right. A very BIG thank you from all of us here at HI Basildon.We hope to welcome you back again soon.Kind regardsChristy

10/10 Excellent

Teresa

Séjour de 1 nuit en février 2024
Réponse de Christy le 20 févr. 2024
Good morning Teresa,What a lovely 10/10. Thank you so much for taking the time to do this for us. It always makes us all at the Hotel so happy when our guests had a great experience.We hope to welcome you back again soon.Kind regardsChristy

6/10 Satisfaisant

Nicholas

Voyage d’affaires
Les points forts : Personnel et service
Recently stayed here for 1 night as was working in the vicinity. Hotel had free parking and modern reception/ bar area. Receptionists were friendly. Rooms were dingy and dated. Location is just off a large complex with cinema, bowling, restaurants etc
Séjour de 1 nuit en février 2024
Réponse de Christy le 19 févr. 2024
Hi Nicholas,Some lovely comments regarding your recent stay with us. If there is something we can do to bump that 3 up to a 4 please let us know as a 3 is not really what we would expect with such great comments.We hope to welcome you back again soon.Kind regardsChristy

6/10 Satisfaisant

Dean

Voyage en famille
Les points forts : Propreté et personnel et service
Staff were very friendly and fantastic but they took a £50 deposit off my card which I still have not got back also the tv was very quiet and there was banging in the pipes all night But can’t fault the staff or facilities
Séjour de 1 nuit en janvier 2024
Réponse de Christy le 29 janv. 2024
Good morning Dean,Thank you so much for the lovely comment regarding the Team-They are great, aren't they!The pre-auth of 50 was released upon check out but may take up to 3 working days for your bank to process their end. It does state on the registration card that you signed that this is standard practice but they guys should also explain this so that you are aware. The TV's do have a sound limiter on them so that neighbouring guests are not disturbed. This can be altered but only if the resident guest has hearing issues. I am really sorry that this affected your stay. If you are staying again and need any assistance please don't hesitate to contact me directly.Kind regardsChristy

10/10 Excellent

Oluwarotimi steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything is perfect
Séjour de 1 nuit en janvier 2024
Réponse de Christy le 22 janv. 2024
Hi Steve,A lovely 5/5. Very, very much appreciated by us all at the Hotel.Kind regardsChristy

6/10 Satisfaisant

Rob

Séjour de 3 nuits en janvier 2024
Réponse de Christy le 15 janv. 2024
Hi Rob,Thank you for taking the time to complete your feedback. I am so sorry that your stay is not what I would expect it to be. If you could contact the hotel directly with any feedback it would be really appreciated. We use feedback such as yours to help coach in in what we can do better but when there are no comments it makes it a little difficult in knowing what went wrong.I look forward to hearing from you.Kind regardsChristy

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely place to stay
Nice comfort place. Quiet even if it’s right next to a retail park. Everything you need in one area
Séjour de 2 nuits en janvier 2024
Réponse de Christy le 8 janv. 2024
Good afternoon,Thank you so much for taking the time to give such wonderful feedback. Very very much appreciated by us all at HI Basildon.We hope to see you again one day.Kind regardsChristy

10/10 Excellent

Emily

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Christy le 20 févr. 2024
Hi Emily,Thank you for taking the time to give us a fabulous 5/5 score. I am so sorry that I this reply is a late one. It seems there was a little glitch and I have only just seen it for some reason. A very late Happy New Year to you!Kind regardsChristy

10/10 Excellent

Zeeshan

Séjour de 1 nuit en novembre 2023
Réponse de Christy le 15 déc. 2023
Hello Zeeshan,What a lovely score-thankyou so much.We hope to see you again soon.Kind regardsChristy

10/10 Excellent

Kari

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023

6/10 Satisfaisant

John

Séjour de 1 nuit en novembre 2023

4/10 Médiocre

gerald

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Unable to dine with full family as breakfast room not accessible for disabled or the infirm
Séjour de 2 nuits en novembre 2023
Réponse de Christy le 28 nov. 2023
Good morning Gerald,Thank you for taking the time to provide your feedback. I have investigated and although it is very unfortunate that due to the structure of our building the breakfast room is not accessible it was explained that we could set up a table and the whole table would be served together so that of course your party can all eat together. We do not like the fact that it is impossible for us to have a lift fitted but we do ensure that all parties can still eat together and this is always explained fully. I am very sorry that perhaps this was misunderstood.Kind regardsChristy

10/10 Excellent

Joe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Christy le 24 nov. 2023
Hi Joe,WOW! Thank you so much. We do all love a 5/5 so very much appreciated from all of us at HI Basildon.Kind regardsChristy

8/10 Bien

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de Christy le 24 nov. 2023
Hi Joseph,We will definitely take a 4/5.We hope to see you again soon.Kind regardsChristy

6/10 Satisfaisant

Andrew, Southend on Sea

Séjour de 2 nuits en novembre 2023
Réponse de Christy le 30 nov. 2023
Hi Andrew,We rally would like to see that score a little higher. Please always let us know if you are having any issues whilst you are at the hotel so that we can perhaps resolve them for you.Kind regards

10/10 Excellent

Erica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
In the bar, lovely  place  to stay without problems
Séjour de 1 nuit en novembre 2023
Réponse de Christy le 7 nov. 2023
Hi Erica,Thank you so much for the lovely 10/10We look forward to welcoming you back.Kind regardsChristy

10/10 Excellent

dennis

Les points forts : Équipements
Staff excellent
Séjour de 1 nuit en octobre 2023
Réponse de Christy le 24 nov. 2023
Hi Dennis,The Team were so happy to see that you thought they were excellent.We look forward to welcoming you back again soon.Kind regardsChristy

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Christy le 1 nov. 2023
10/10 Beautiful.Thank you so much!

10/10 Excellent

ANTOINETTE

Séjour de 3 nuits en octobre 2023
Réponse de Christy le 17 oct. 2023
Hi Antoinette,Thank you so much for the lovely high scores. It is very much appreciated by the whole team at HI Basildon.Kin d regardsChristy

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay… but parking payment was cheeky
The stay was superb…can’t fault the hotel or service! However to pay for parking as a paying guest was very cheeky … not good!
Séjour de 1 nuit en septembre 2023
Réponse de Christy le 17 oct. 2023
Dear Michael,Thank you so much for the lovely feedback. Please when you stay again join up to our IHG rewards scheme-It's completely free of charge and one of the benefits when you stay at our hotel is complimentary parking.We look forward to welcoming you back again soon. Kind regardsChristy

8/10 Bien

martin

Séjour de 2 nuits en septembre 2023
Réponse de Christy le 26 sept. 2023
Good morning Martin,Thank you for taking the time to complete your feedback. An 8/10 makes us all very happy.We hope to welcome you back again soon.Kind regards

10/10 Excellent

Craig

Séjour de 2 nuits en septembre 2023
Réponse de Christy le 7 nov. 2023
Hi Craig,Lovely score. A BIG thank you from all of us at HI Basildon.See you again soon.Kind regardsChristy

10/10 Excellent

Sylvia, Catford

Séjour de 1 nuit en septembre 2023
Réponse de Christy le 7 nov. 2023
Hi Sylvia,What a great score. So pleased you had a good stay.We hope to see you again soon.Kind regardsChristy

4/10 Médiocre

John

Séjour de 1 nuit en septembre 2023
Réponse de Christy le 13 sept. 2023
Dear John,Please could you contact me directly and let me know of any issues you faced so that I can investigate. We really would rather resolve any issues our guests have so that we can ensure they don't happen again.Kind regards

10/10 Excellent

Kimberley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Solo stay
Great location. Clean hotel, welcoming staff. Comfortable bed
Séjour de 2 nuits en septembre 2023
Réponse de Christy le 11 sept. 2023
Good morning,Thank you for taking the time to provide your feedback. 10/10 is exactly what we love to see.We hope to welcome you back again soon.Kind regardsChristy

10/10 Excellent

Abbey

Séjour de 1 nuit en septembre 2023
Réponse de Christy le 7 sept. 2023
Good morning Abbey,What a lovely high score to see when we all arrive at work. Thank you so much for taking the time to do this for us.We hope to see you again soon.Kind regardsChristy

10/10 Excellent

Simon

Séjour de 1 nuit en septembre 2023
Réponse de Christy le 4 sept. 2023
Hello Simon,Fabulous 10/10 score. Greatly appreciated.Kind regardsChristy

4/10 Médiocre

THOMAS, CARY

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
1.the dining experience was excellent 2. the backyard is beautiful 3.no parking 4.the front office staffs are horrible 5. no customer service 6. next time do not want to go back to that hotel or will recoment anyone
Séjour de 3 nuits en août 2023
Réponse de Christy le 4 sept. 2023
Dear Thomas,This is not good at all. Please contact the hotel directly so that I can investigate. Our team are what makes us great and that your experience does not reflect that is very disappointing.I look forward to hearing from you,Kind regardsChristy

10/10 Excellent

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I could not fault the hotel for their service. Also their food was amazing. The room was fabulous, only fault was hair dryer did not reach the mirrors. Also paying for parking we did not knownto see reception first before paying for parking. We would definitely be back and book again!
Séjour de 2 nuits en août 2023
Réponse de Christy le 4 sept. 2023
Dear Robert,That is some great feedback with some good bits but also some constructive comments that we can work on. We have just upgraded all of our TV's which is great but it has caused the issue of not being able to now fit the mirror on the wall. We are looking to resolve this very soon.We hope to welcome you back again.Kind regardsChristy

2/10 Horrible

Christine

Séjour de 1 nuit en août 2023
Réponse de Christy le 7 sept. 2023
Hi Christine,Please could you let us know what issues you faced so that we can at least try and resolve them for the next guest but also to let you know that a 2/10 score is not what we would expect or want.I look forward to you contacting the hotel directly.Christy

10/10 Excellent

Niall

Séjour de 1 nuit en août 2023
Réponse de Christy le 7 sept. 2023
You are a star and you know it!

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice comfy hotel with great staff - in a very pleasing setting with Lake etc. Our second visit!! Breakfast foods great and such a variety = really sets you up for the day!!
Séjour de 1 nuit en août 2023
Réponse de Christy le 7 sept. 2023
Hi Michael,Thank you so much for the lovely score and comments. This makes myself and the team really happy.Kind regardsChristy

10/10 Excellent

CAROLE

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We was over the moon and the safe was friendly polite and nothing was to much trouble to make us feel very at home 💖💖😘
Séjour de 1 nuit en août 2023
Réponse de Christy le 29 août 2023
Good morning Carole,What lovely feedback to see in the morning. The team and myself are really pleased that you enjoyed your experience with us but even more pleased that you took the time to share!We hope to welcome you back again soon.Kind regardsChristy

8/10 Bien

Stuart

The staff were professional and , so helpful. We only had one complaint in the breakfast room railway workers were allowed in with their very dirty , greasy overalls on, this was more of a cleaning issue, they could have made the chairs dirty for other guests
Séjour de 4 nuits en août 2023
Réponse de Christy le 29 août 2023
Hi Stuart,Thank you for taking the time to provide feedback. It really is very important for the whole team that our guests do this for us and your kind comments will make the team smile as they did for me.I will take on board your comments regarding the other guests and see what I can do about that for the future.Kind regardsChristy

2/10 Horrible

Amelia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Christy le 29 août 2023
Hello Amelia,I would really hope that you could provide some feedback that we could work on or perhaps try to resolve any issues you had. Giving a 1/5 does not help us to make it up to you or know where we went wrong on this occasion. If you would like to contact the hotel directly I would be more than happy to help.Kind regardsChristy

4/10 Médiocre

R

Room not ready
Arrived around 3pm checked in and given room key when we got to room cleaning was still in progress reception did allocate another room but all in all very disappointed this happened
Séjour de 1 nuit en août 2023

8/10 Bien

Adam

Séjour de 1 nuit en août 2023
Réponse de Christy le 22 août 2023
Dear Adam,A lovely 8/10. Thank you so much.Kind regards

10/10 Excellent

Catherine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Ideal location for visiting our friends
Séjour de 1 nuit en août 2023
Réponse de Christy le 22 août 2023
5/5... beautiful! Thank you Catherine.

8/10 Bien

Stephanie Jane

Séjour de 1 nuit en août 2023
Réponse de Christy le 22 août 2023
Hi Stephanie,Thank you for the 8/10Kind regards

10/10 Excellent

Peter

Séjour de 2 nuits en août 2023
Réponse de Christy le 22 août 2023
10/10This is our favourite score.Thank you so much for taking the time to provide feedback.We hope to see you again soon.Kind regards

10/10 Excellent

Peter

Séjour de 2 nuits en août 2023
Réponse de Christy le 17 août 2023
10/10Beautiful....Thank you so much Peter.We hope to welcome you back again soon.

10/10 Excellent

Ashok

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Christy le 17 août 2023
Lovely. Thank you for the great score Ashok.We will hopefully see you again one day.

10/10 Excellent

joanne

Séjour de 1 nuit en août 2023
Réponse de Christy le 17 août 2023
Hi Joanne,What a great score. A BIG thank you from all of us HI Basildon.

8/10 Bien

Susan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First time staying at this hotel, everything was great, there was everything you could want for breakfast and the ladies were lovely. The hotel is well positioned, with lots to do and plenty of options for eating out. The hotel room had good amenities, although the bathroom was a little small but had everything you needed even Dove soap, shower cream and Shampoo. Would definitely come back.
Séjour de 3 nuits en août 2023
Réponse de Christy le 10 août 2023
Good morning Susan,Thank you so much for taking the time to give such an in-depth review. I have fed this back to the team and they were as happy as I was to see it!We hope to see you again soon.Kind regardsChristy