Avis
9,2
Merveilleux
9,6/10
Propreté
9,2/10
Personnel et service
9,4/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
10 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2018
Réponse de Vicky B le 11 sept. 2018
Thank you Marlene!! We look forward to seeing you again.
10/10 Excellent
stephane, montreal, quebec
30 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel neuf et très bien situé
stephane
Séjour de 1 nuit en juin 2018
Réponse de Vicky le 1 août 2018
Merci!!!
10/10 Excellent
Alisha
Voyage en famille
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alisha
Séjour de 1 nuit en mai 2024
Réponse de Carlos Esquivel le 22 mai 2024
Hi Alisha,Thank you so much for the positive review. We are happy to hear that our Front Desk was help and look forward to welcoming you back soon.
4/10 Médiocre
jason
13 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
jason
Séjour de 2 nuits en mai 2024
Réponse de Carlos Esquivel le 13 mai 2024
Dear Jason,We are terribly sorry to hear about the maintenance issues you experienced during your stay. Thank you for bringing these to our attention so that our maintenance team can remedy them ASAP. We apologize for any inconvenience these issues may have caused.Sincerely,Carlos EsquivelGeneral Manager
10/10 Excellent
susan, Roebling
Voyage en famille
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
susan
Séjour de 2 nuits en mai 2024
Réponse de The Element Basalt-Aspen Team le 11 mai 2024
Thank you for taking time to complete the review. We are delighted that you thoroughly enjoyed your stay. We hope to welcome you again when your travels bring you back in the areas.
10/10 Excellent
Christine
Voyage en groupe
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christine
Séjour de 1 nuit en mars 2024
Réponse de The Element Basalt-Aspen Team le 24 mars 2024
Thank you for choosing to stay at the Element. We were glad to accommodate you during the time. We hope you have a speedy recovery, and come back to stay with us in the future on different occasions.
10/10 Excellent
Abriann
Voyage en famille avec de jeunes enfants, Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Abriann
Séjour de 2 nuits en mars 2024
Réponse de The Element Basalt-Aspen Team le 24 mars 2024
Thank you so much, Abriann, for taking the time to post this positive review. We are delighted that you you enjoy your stay with us. We hope to welcome you back in the future when you are in the area.Have a beautiful day!
8/10 Bien
Michele
Voyage en famille
5 févr. 2024
Michele
Séjour de 2 nuits en février 2024
10/10 Excellent
Brian
Voyage d’affaires
19 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian
Séjour de 1 nuit en janvier 2024
Réponse de The Element Team le 19 janv. 2024
Thank you, Brian, for taking time to leave us a great review. We are delighted to learn that you enjoyed your stay here at the Element Basalt-Aspen. We hope to welcome you back in the future.
10/10 Excellent
Joseph
Voyage d’affaires
14 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Stay
Joseph
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Anna
12 janv. 2024
Anna
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Jason
Voyage en famille
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jason
Séjour de 4 nuits en décembre 2023
8/10 Bien
Joseph
26 déc. 2023
Joseph
Séjour de 5 nuits en décembre 2023
10/10 Excellent
Brian
Voyage d’affaires
26 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Brian
Séjour de 1 nuit en décembre 2023
Réponse de Joe le 26 déc. 2023
Brian - thank you for your stay with us at the Element Hotel - Basalt Aspen as well as your review.We take each review and guest comment seriously so we can celebrate our successes as well as learn for areas of improvement. Hopefully your travels in 2024 include the Roaring Fork Valley in CO and that you choose to be our guests once again.Best Regards!Joe ZuenaGeneral ManagerThe Element HotelBasalt-Aspen
10/10 Excellent
Thomas
Voyage d’affaires
13 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thomas
Séjour de 4 nuits en décembre 2023
Réponse de The Element Front Desk Team le 16 déc. 2023
Thank you, Thomas, for a perfect 10 review!We are so delighted to know that you enjoyed your stay here at the Element. We hope to welcome you back again in the future.
10/10 Excellent
María
Voyage en famille
10 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
María
10/10 Excellent
Danielle
Voyage en famille
4 déc. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Danielle
Séjour de 3 nuits en décembre 2023
Réponse de Sabai le 8 déc. 2023
Hi Danielle,We are glad to hear you enjoyed your stay. We hope to welcome you back when you are in the area in the future.Thank you for choosing the Element Basalt-Aspen.
8/10 Bien
Claudia de
4 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Claudia de
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 9 nov. 2023
Thank you for sharing your positive experience with us and with your fellow travelers, Claudia de. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the not-too-distant future.
10/10 Excellent
Mala
Voyage en famille
3 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mala
Séjour de 3 nuits en octobre 2023
Réponse de Hotel Management le 9 nov. 2023
Thank you for taking the time to share your experience with us, Mala. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!
4/10 Médiocre
John
Voyage en famille
16 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 18 oct. 2023
Thank you for your honest feedback, John. We are deeply disappointed that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Providing the highest level of hospitality is our number one priority and as a teachable moment, we will share your feedback with the appropriate hotel teams to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. We hope that you will give us another try and let us prove this to you during your next visit to Aspen.
6/10 Satisfaisant
Eleanor
2 oct. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Confusing systems
Eleanor
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Management le 18 oct. 2023
Thank you for taking the time to share your honest feedback, Eleanor. This level of detail is important for us so we know exactly how we can improve for future experiences. While we are delighted to have welcomed you as our guest, we are saddened to hear that we fell short in delivering the amazing experience our guests have come to expect. We really appreciate the constructive criticism, and will constantly work towards meeting that expectation that we proudly set amongst all our guests. On a more positive note, we are glad to know that you enjoyed our delicious breakfast offerings. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit to Aspen.
4/10 Médiocre
Dylan
2 oct. 2023
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dylan
Séjour de 3 nuits en septembre 2023
Réponse de Joe le 2 oct. 2023
Ginger - I have received your response and I will follow up with you personally.Joseph M. ZuenaGeneral ManagerThe Element HotelBasalt-Aspen
10/10 Excellent
Mala
Voyage en famille
30 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mala
Réponse de Hotel Management le 18 oct. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, Mala. We really appreciate all of your feedback. I am delighted to note that you had a pleasant encounter with our staff. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments! I cannot wait to share your kind words with the team. We look forward to welcoming you back to our hotel soon!
10/10 Excellent
juli
Voyage en couple
30 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
juli
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 18 oct. 2023
Thank you for sharing your positive experience with us and with your fellow travelers, Juli! We really appreciate all of your feedback and we’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.
8/10 Bien
Fatima
Voyage en couple
15 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fatima
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 18 oct. 2023
We greatly value your feedback as our guest, Fatima, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback and criticisms will help us improve for your next visit. Thank you again for your review, and we look forward to welcoming you back in the future!
6/10 Satisfaisant
Carla
Voyage en groupe
10 sept. 2023
Les points forts : Propreté
Carla
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 18 oct. 2023
Thank you for taking the time to share your rating with us, Carla. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit to Aspen.
8/10 Bien
Claudia de
Voyage en famille avec de jeunes enfants
28 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Claudia de
Séjour de 3 nuits en août 2023
Réponse de Hotel Management le 18 oct. 2023
Thank you for posting your feedback from your visit with us, Claudia de. We are delighted to have welcomed you as our guest, and I am grateful to hear you enjoyed the majority of your stay. It would be an honor to welcome you back again in the future.
8/10 Bien
Megan
21 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel
Megan
Séjour de 3 nuits en août 2023
Réponse de Hotel Management le 18 oct. 2023
Thank you for taking a moment to share your experience from your recent stay with us, Megan. We’re delighted to hear that we went above and beyond in providing you with the best experience possible! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you again for your review - we excitedly await your next visit!
10/10 Excellent
John
Voyage en famille
18 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en août 2023
10/10 Excellent
Greg
Voyage d’affaires
13 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Greg
Séjour de 2 nuits en août 2023
Réponse de Hotel Management le 14 août 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.
10/10 Excellent
Jason
Voyage en famille
1 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel and good deal for Aspen area
Jason
Séjour de 1 nuit en juillet 2023
Réponse de Carlos Esquivel le 1 août 2023
Hi Jason,Thank you very much for choosing to stay with us. We are very happy to hear that you enjoyed your trip and our hotel. We hope we can welcome you back in the near future.Sincerely,Carlos EsquivelHotel Manager
10/10 Excellent
Aries
8 juil. 2023
Aries
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 10 juil. 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.
10/10 Excellent
Hanna
3 juil. 2023
Hanna
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 31 juil. 2023
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.
2/10 Horrible
Brian
30 juin 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brian
Séjour de 1 nuit en juin 2023
Réponse de Joe le 4 juil. 2023
Hello Brian - I am disappointed that we could not meet your expectations for your recent stay with us.I do hope that we have the opportunity for you to be our guests in the future.Best Regards!Joe ZuenaGeneral ManagerElement HotelBasalt-Aspen
10/10 Excellent
Bruce
2 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bruce
Séjour de 3 nuits en mai 2023
Réponse de Hotel Management le 6 juin 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.
10/10 Excellent
Emily
30 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Emily
Séjour de 2 nuits en mai 2023
Réponse de Hotel Management le 31 mai 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.
6/10 Satisfaisant
Chase
Voyage en famille
15 mai 2023
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Chase
Séjour de 2 nuits en mai 2023
Réponse de Hotel Management le 15 mai 2023
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.
10/10 Excellent
tracee
2 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
tracee
Séjour de 1 nuit en avril 2023
Réponse de Carlos Esquivel le 8 mai 2023
Dear Tracee,Thank you very much for recently staying with us. We are thrilled to hear that you enjoyed your visit. We hope that we can welcome you back soon.
10/10 Excellent
Lance
Voyage d’affaires
1 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nice hotel
Lance
Séjour de 2 nuits en avril 2023
Réponse de Hotel Management le 2 mai 2023
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and I greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.
8/10 Bien
Miroslava
21 avr. 2023
Miroslava
Séjour de 1 nuit en avril 2023
Réponse de Hotel Management le 15 mai 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed the majority of your stay at our property. It would be an honor to welcome you back again in the future!
10/10 Excellent
Linda
20 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Linda
Séjour de 1 nuit en avril 2023
Réponse de Hotel Management le 24 avr. 2023
Thank you for sharing your positive experience with us and with your fellow travelers. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the not-too-distant future.
8/10 Bien
Andrea
19 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrea
Séjour de 1 nuit en avril 2023
Réponse de Carlos le 19 avr. 2023
Thank you for staying with us. We are very happy to hear that you had a great time. Hopefully we can welcome you back in the near future.
10/10 Excellent
Shannon
Voyage en famille
16 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shannon
Séjour de 1 nuit en avril 2023
Réponse de Carlos le 18 avr. 2023
Hi Shannon, thank you very much for choosing to stay with us! We are very happy to hear that you enjoyed the property. We hope we can welcome you back in the near future.
8/10 Bien
robert
Voyage en famille, Voyage en groupe, Voyage d’affaires
6 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
robert
Séjour de 1 nuit en avril 2023
Réponse de Hotel Management le 10 avr. 2023
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!
10/10 Excellent
Elizabeth
Voyage en famille, Voyage d’affaires
19 mars 2023
Les points forts : Propreté et personnel et service
Elizabeth
Séjour de 2 nuits en mars 2023
Réponse de Carlos le 20 mars 2023
Dear Elizabeth,Thank you very much for staying with us recently. We are thrilled to hear that you had a nice time and liked our cookies.
10/10 Excellent
Kyle M
11 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kyle M
Séjour de 5 nuits en février 2023
Réponse de Carlos Esquivel le 9 mars 2023
Thank you very much for the kind review. We hope we can welcome you back in the future.
10/10 Excellent
Donna
9 déc. 2022
Donna
Séjour de 1 nuit en décembre 2022
6/10 Satisfaisant
Amit
23 nov. 2022
Amit
Séjour de 1 nuit en novembre 2022
10/10 Excellent
timothy
Voyage en famille
28 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
timothy
Séjour de 4 nuits en octobre 2022
8/10 Bien
Voyageur vérifié
Voyage d’affaires
14 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en octobre 2022