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Avis sur Holiday Inn Express Hotel & Suites Barstow-Outlet Center, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Barstow-Outlet Center, an IHG Hotel
2700 Lenwood Rd, Barstow, CA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 546 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 279 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 91 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 49 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 40 avis sur 1005." "

8,8/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

CLEMENT

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel convenable, propre
Séjour de 1 nuit en décembre 2023
Réponse de MP - Guest Relations Manager le 27 janv. 2024
Bonjour Clement, Merci pour votre avis. Nous sommes heureux d'apprendre que vous appréciez votre séjour parmi nous. Nous veillons toujours à offrir la meilleure expérience à nos clients. Nous avons hâte de vous accueillir à nouveau bientôt pour une autre expérience fantastique ! Passe une bonne journée!

8/10 Bien

Jean-luc

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien
Etape en remplacement de la vallée de la mort fermée. Hotel bien situé à côté d'un petit outlet. Propre, très bons cookies dans le lobby, petit déjeuner très correct.
Séjour de 1 nuit en août 2023
Réponse de MP - Guest Relations Manager le 3 sept. 2023
Hello Jean-luc, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Disappointing
Hotel is well located, pool is nice and big, water is fresh, perfect after a very hot day. Breakfast was really disappointing, nothing was refilled from 8.45. we asked for pancakes but were told there were none left, it’s only after insisting they tried to put some in but didn’t succeed. The staff didn’t communicate at all and after 45 minutes wait we had to leave. Air con is a bit noisy but necessary in this area.
Séjour de 1 nuit en juillet 2023
Réponse de MP - Guest Relations Manager le 2 août 2023
Hello Valued Customer, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Bien

Jean Pierre

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Pas de super charger operationnel
Séjour de 1 nuit en mars 2023
Réponse de David le 13 avr. 2023
Thank you so much for taking the time to give us a review! We actually have a brand new Testla charging station right in front of us. While we don't own or operate it, it looks like it will be finished very soon. People are already starting to use sections that are finished. We hope to see you again soon!

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté
Correct
Bon rapport qualite prix
Séjour de 5 nuits en avril 2021

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2019

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel très bien situé. Restaurants et magasins à proximité.
Séjour de 1 nuit en juillet 2019

8/10 Bien

Voyageur vérifié

Bon quartier, grande chambre propre (climatiseur sale, sentant mauvais). Petit-déjeuner avec beaucoup de choix. Personnel accueillant.
Séjour de 1 nuit en septembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Barstow
Le personnel y est très accueillant, propreté irréprochable et pour les mordus de shopping, un outlet à 2 pas...

10/10 Excellent

June, Mahina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un hotel excellent personnel souriante et accueillante situé près du outlet super.
Séjour de 1 nuit en avril 2018

10/10 Excellent

Helena, Tahitu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe hôtel
Personnel très agréable. Buffet du petit-déjeuner copieux. Chambre spacieuse et très propre. À proximité du Outlet.
Séjour de 2 nuits en janvier 2018

6/10 Satisfaisant

Lubos

Les points forts : Propreté et personnel et service
Conveniently located near the freeway and shopping/dining. Clean, but a bit dated. TV and hot tub were not working
Séjour de 1 nuit en mai 2024

10/10 Excellent

Trent

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in was easy.
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 23 mai 2024
Hi Trent! Thank you for your feedback. We are pleased to hear that you found the check-in process easy and efficient. Our team strives to ensure that our guests have a smooth and welcoming start to their stay.We look forward to hosting you again in the future. If there is anything else we can do to enhance your experience, please do not hesitate to let us know. Your comfort and satisfaction are important to us.

10/10 Excellent

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were extremely helpful when it turned out that the tv didn’t work and got a new room immediately
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 23 mai 2024
Hi Mark! Thank you for your kind words. We are delighted to hear that our staff was able to assist you promptly and efficiently when you encountered an issue with the TV. Ensuring our guests' comfort and satisfaction is our top priority, and it is gratifying to know that our team was able to resolve the situation to your satisfaction.We appreciate your understanding and patience. Should you have any other needs during future stays, please do not hesitate to let us know. We look forward to welcoming you back and providing you with another excellent experience.

6/10 Satisfaisant

SCOTT, Mentor

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Except for the lady that checked us in, the staff appeared unfriendly and bothered by the guests.
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 20 mai 2024
Hi SCOTT! We apologize for any negative interactions you experienced with our staff during your stay. Providing friendly and welcoming service to all our guests is a priority for us, and we regret any lapses in this regard. Your feedback regarding the demeanor of our staff has been noted, and we will address these concerns internally to ensure a more positive experience for our guests in the future. We appreciate your feedback and hope you will consider giving us another opportunity to exceed your expectations in the future. Thank you for bringing these matters to our attention.

8/10 Bien

Kristyne Amick

Les points forts : Propreté et personnel et service
Soap dish was broken in bathroom otherwise good stay
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 20 mai 2024
Hi Kristyne Amick! We're glad to hear that you had an overall good stay with us. However, we apologize for the inconvenience caused by the broken soap dish in the bathroom. Providing a comfortable and well-maintained environment is important to us, and we regret any lapses in this regard. Your feedback has been noted, and we will address the issue promptly to ensure it does not recur in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Thank you for choosing to stay with us.

2/10 Horrible

Conrado

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hot tubs not working and pool is filthy...Breakfast is very poor conditions..
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 15 mai 2024
Hi Conrado! Thank you for bringing these issues to our attention. We apologize for the inconvenience caused by the non-functioning hot tubs and the condition of the pool. Maintaining clean and operational facilities is a top priority, and we regret that we did not meet these standards during your stay. Your feedback regarding the breakfast quality is also noted, and we will work on improving our offerings to better serve our guests. We appreciate your patience and understanding, and we hope to have the opportunity to provide you with a more pleasant experience in the future.

8/10 Bien

Carmela

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
1 receptionist and a very long line. He did very well to assist in a timely manner but he is only one person
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 15 mai 2024
Hi Carmela! Thank you for sharing your experience with us. We apologize for the inconvenience caused by the long wait at reception. While we are pleased to hear that our receptionist handled the situation efficiently, we understand the need for additional staffing during busy periods. Your feedback is valuable, and we will review our staffing levels to improve our service and reduce wait times for our guests. We appreciate your patience and understanding and look forward to providing a more seamless check-in experience during your next visit.

10/10 Excellent

Ericka

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s well kept, easily accessible from the freeway and great appearance.
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 15 mai 2024
Hi Ericka! Thank you for your positive feedback. We're pleased to hear that you found our property well-kept, easily accessible from the freeway, and visually appealing. We strive to maintain high standards for our guests' convenience and comfort, and we're glad these aspects met your expectations. We look forward to welcoming you back for another pleasant stay in the future.

10/10 Excellent

harriet

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very nice, the rooms were clean and spacious.
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 15 mai 2024
Hi harriet! Thank you for your positive feedback. We're delighted to hear that you found the rooms clean and spacious, and that you had a very nice stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable visit in the future. If you have any further comments or suggestions, please do not hesitate to let us know.

8/10 Bien

Hugo Adhemar

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
breakfast was good
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 6 mai 2024
Hi Hugo Adhemar! We're glad to hear that you enjoyed the breakfast during your stay. Providing a satisfying breakfast experience is important to us, and we're pleased that it met your expectations. If there's anything else we can do to enhance your experience further, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!

8/10 Bien

Melissa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Took too long for hot water. Shower was almost cold. For price, water should have been hot. That was main complaint.
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 6 mai 2024
Hi Melissa. We apologize for the inconvenience you experienced with the hot water during your stay. Ensuring a consistent and comfortable experience for our guests is important to us, and we regret that we fell short in this instance. Your feedback regarding the delayed hot water is valuable, and I will address this issue with our maintenance team to ensure that necessary adjustments are made to prevent similar occurrences in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying experience during your next visit. If there's anything else we can do to assist you, please don't hesitate to reach out to us directly.

10/10 Excellent

Brock

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay, friendly staff!! Room was fantastic with the jacuzzi tub
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 3 mai 2024
Hello Brock! We're thrilled to hear that you had a great stay with us and that you enjoyed the fantastic room amenities, including the jacuzzi tub. It's always our goal to provide a comfortable and enjoyable experience for our guests, and we're glad that our friendly staff contributed to your positive experience. Your kind words are truly appreciated, and we look forward to welcoming you back for another fantastic stay in the future!

6/10 Satisfaisant

Maria

Voyage en couple
Les points forts : Propreté et personnel et service
The property was great, staff awesome. The bathroom shower/tub backed up with water filling up quickly. Drain needs unclogging. only complaint.
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 3 mai 2024
Hi Maria! Thank you for your review and for highlighting the positive aspects of your stay, including our property and staff. We apologize for any inconvenience caused by the issue with the bathroom drain, and we appreciate you bringing it to our attention. Rest assured, we will promptly address this matter to ensure a more comfortable experience for our guests in the future. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay.

10/10 Excellent

Julian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean
Séjour de 1 nuit en février 2024
Réponse de CC - Guest Relations Manager le 22 avr. 2024
Dear Julian, Thank you for your feedback! We're delighted to hear that you found our hotel nice and clean. Providing a clean and comfortable environment for our guests is a top priority for us, and we're glad that you enjoyed your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back in the future!

8/10 Bien

Amanda

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service et équipements
People staying in the hotel were exceptionally friendly as would conversate and greet you. The age range of most visitors was well above 50, and that was very pleasant. They also restrict noise after 10pm, awesome!!!
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 17 avr. 2024
Dear Amanda, Thank you for your positive feedback! We are thrilled to hear that you enjoyed the friendly atmosphere at our hotel and appreciated the company of our guests. Our aim is to create a welcoming and respectful environment for everyone, and it's great to know that our noise restriction policy contributed to your pleasant experience. We look forward to welcoming you back soon for another enjoyable stay.Sincerely,

10/10 Excellent

Diana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice staff, really clean and comfortable room and bed. Enjoyed the complimentary breakfast
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 17 avr. 2024
Dear Diana,Thank you for sharing your experience. We're delighted to hear that you found our staff to be accommodating and our rooms clean and comfortable. It’s also great to know that the complimentary breakfast added to your enjoyable stay. We aim to provide a welcoming and pleasant environment for all our guests, and we look forward to having you with us again soon.Sincerely,

6/10 Satisfaisant

Levi

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
Room was large, staff was friendly and banquet breakfast. We stayed in the 1 bedroom Suite with 2 queens. It was clean but old, repairs and updates need to be completed on the room. For example, windows leaked and water damage behind curtains.
Séjour de 1 nuit en mars 2024
Réponse de MP - Guest Relations Manager le 6 avr. 2024
Hello Levi, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Alejandria

Love it
Séjour de 2 nuits en mars 2024
Réponse de MP - Guest Relations Manager le 1 avr. 2024
Hello Alejandria, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

6/10 Satisfaisant

V Bruce

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de MP - Guest Relations Manager le 27 mars 2024
Hello V Bruce, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Juan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk was very helpful.
Séjour de 1 nuit en mars 2024
Réponse de MP - Guest Relations Manager le 24 mars 2024
Hello Juan, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 Médiocre

Erik

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de MP - Guest Relations Manager le 27 mars 2024
Hello Erik, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Giuliano

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Exact as expected
Séjour de 1 nuit en mars 2024
Réponse de MP - Guest Relations Manager le 24 mars 2024
Hello Giuliano, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

6/10 Satisfaisant

Bernd

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not realy nice...
Réponse de MP - Guest Relations Manager le 26 févr. 2024
Hello Bernd, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de MP - Guest Relations Manager le 26 févr. 2024
Hello Valued Customer, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really comfortable and the Jacuzzi was good
The king size bed was really good and the shampoo was good and the shower was good and the Jacuzzi was really good. It was convenient close to walk going to come back.
Séjour de 4 nuits en février 2024
Réponse de MP - Guest Relations Manager le 21 févr. 2024
Hello John, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

8/10 Bien

Rebecca

Séjour de 1 nuit en février 2024
Réponse de MP - Guest Relations Manager le 24 mars 2024
Hello Rebecca, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Bien

Arturo

Séjour de 1 nuit en janvier 2024
Réponse de MP - Guest Relations Manager le 10 févr. 2024
Hello Arturo, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Wenthy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de MP - Guest Relations Manager le 7 févr. 2024
Hello Wenthy, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 Horrible

José carlos

Séjour de 1 nuit en février 2024
Réponse de MP - Guest Relations Manager le 7 févr. 2024
Hello Jose, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Glen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent all around.
Séjour de 1 nuit en février 2024
Réponse de MP - Guest Relations Manager le 4 févr. 2024
Hello Glen, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Kent

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location and service
Séjour de 1 nuit en janvier 2024
Réponse de MP - Guest Relations Manager le 4 févr. 2024
Hello Kent, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Bien

Geoffrey

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de MP - Guest Relations Manager le 28 janv. 2024
Hello Geoffrey, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de MP - Guest Relations Manager le 27 janv. 2024
Hello Steven, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Taras

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de MP - Guest Relations Manager le 21 janv. 2024
Hello Taras, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de MP - Guest Relations Manager le 21 janv. 2024
Hello Valued Customer, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Julian

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de MP - Guest Relations Manager le 21 janv. 2024
Hello Julian, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Francesca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was excellent
Séjour de 1 nuit en janvier 2024
Réponse de MP - Guest Relations Manager le 21 janv. 2024
Hello Francesca, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

6/10 Satisfaisant

Bridgette

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Service was adequate; resting was interrupted by uncomfortable mattress that was noisy and rickety. Power strip exposed and clearly visible in sleeping area.
Séjour de 1 nuit en janvier 2024
Réponse de MP - Guest Relations Manager le 13 janv. 2024
Hello Bridgette, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Satisfaisant

Erica

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de MP - Guest Relations Manager le 13 janv. 2024
Hello Erica, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.