Avis sur INNSiDE by Melia Barcelona Apolo
INNSiDE by Melia Barcelona Apolo
Avinguda del Paral.lel, 57-59, Barcelona, Barcelona
Avis
9,2
Merveilleux
9,6/10
Propreté
9,4/10
Personnel et service
9,2/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
20 mai 2024
Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mai 2024
Réponse de Belén Sánchez, Guest Relations Manager le 22 mai 2024
Dear Fatma, We would like to thank you for this review about your recent experience in our hotel.We're thrilled to hear you enjoyed the prime location, accessibility, and the coziness of our rooms! It's always our pleasure to provide those thoughtful touches to the everyday essentials. On the flip side, we're sorry to hear about the early morning serenade courtesy of the rain and our roof installations. While our rooms are designed for tranquility, it seems that Mother Nature had her own plans. We'll certainly look into your suggestion for better sound insulation in those areas. Thank you for bringing it to our attention and rest assured, we aim for your next stay to be accompanied by nothing but the sweetest dreams!We hope to welcome you back. Best wishes,Belén Sánchez, Guest Relations Manager
10/10 Excellent
Jacques
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jacques
Séjour de 1 nuit en mai 2024
10/10 Excellent
Isabelle
Voyage en famille
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Isabelle
Séjour de 2 nuits en mars 2024
Réponse de Belén Sánchez, Guest Relations Manager le 27 mars 2024
Salut Isabelle,Merci pour l'avis très sympa.Nous sommes heureux que tu aies apprécié le petit déjeuner et la propreté de la chambre spacieuse.À très bientôt !Belén Sánchez, Guest Relations Manager
6/10 Satisfaisant
jacques
Voyage en couple
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jacques
Séjour de 3 nuits en mars 2024
Réponse de Belén Sánchez, Guest Relations Manager le 27 mars 2024
Dear Jacques, Thank you for taking the time to share your review.We're over the moon to hear that you found our rooms to be spotless and appreciated our hotel's condition and service! It's like music to our ears when guests notice the thoughtful touches we add to the everyday essentials. Now, about the absence of a café in your room – while we do love a good espresso, our rooms are equipped with a kettle and soluble coffee and a selection of beverages. In the superior rooms you do have a Nespresso. Dont hesitate to book one next time. Plus, remember that there's free soft drinks in every minibar, because no need to ask, no need to go thirsty. We hope these amenities helped perk up your stay!It would be a pleasure to have you return on another occasion. All the best,Belén Sánchez, Guest Relations Manager
10/10 Excellent
Didier
Voyage en couple
20 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Didier
Séjour de 1 nuit en février 2024
Réponse de Belén Sánchez, Guest Relations Manager le 28 févr. 2024
Salut Didier ! Un grand merci pour ce commentaire.Nous sommes ravis que tu aies apprécié ton séjour chez nous.Merci de souligner notre emplacement et la convivialité de notre équipe :)À très bientôt !Belén Sánchez, Guest Relations Manager
8/10 Bien
David
Voyage en famille
1 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 4 nuits en décembre 2023
Réponse de Belén Sánchez, Guest Relations Manager le 5 janv. 2024
Salut David ! Un grand merci pour ce commentaire.Nous sommes ravis que tu aies passé un séjour sympathique parmi nous et apprécié la propreté impeccable des lieux.Merci pour l'appréciation du service et de l'emplacement.Au plaisir de te revoir chez nous.Belén Sánchez, Guest Relations Manager
10/10 Excellent
MARC
Voyage en famille
23 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait du début à la fin.
MARC
Séjour de 2 nuits en août 2023
Réponse de Manager le 25 août 2023
Salut Marc ! Un grand merci pour ce commentaire.Nous sommes ravis que vous ayez apprécié notre emplacement idéal, nos chambres spacieuses et modernes, ainsi que notre incroyable petit-déjeuner diversifié. C'est toujours un plaisir de savoir que nos clients passent un excellent séjour chez nous. Au plaisir de te revoir chez nous.Carlos David HigueraGuest Relations Coordinator
10/10 Excellent
Anny
Voyage en famille, Voyage en groupe
8 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anny
Séjour de 2 nuits en août 2023
Réponse de Belén Sánchez, Guest Relations Manager le 11 août 2023
Hi there, It’s kind of you to share this feedback with us.We're thrilled to hear that you found our hotel's condition, service, and room cleanliness to be exceptional. It's great to know that our room amenities met most of your expectations as well. Our team works hard to provide a comfortable and enjoyable stay for all our guests, and your kind words are truly appreciated.We can't wait to see you back.Take care,Belén Sánchez, Guest Relations Manager
8/10 Bien
Salima
Voyage en famille
20 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Moyen !
Salima
Séjour de 2 nuits en juillet 2023
Réponse de Carlos David Higuera
Guest Relations Coordinator le 21 juil. 2023
Chère Salima,Nous sommes ravis de savoir que vous avez apprécié notre emplacement proche du centre-ville et la propreté de l'hôtel, ainsi que notre personnel sympathique. En ce qui concerne le lit d'appoint, nous sommes désolés d'apprendre qu'il n'était pas confortable pour vous. Nous prenons note de vos commentaires et nous nous efforcerons d'améliorer cet aspect pour offrir une meilleure expérience à nos clients. Pour ce qui est du parking, nous comprenons que l'accès peut être difficile, cependant, nous proposons un parking public à proximité pour faciliter le stationnement de nos clients.Nous espérons avoir la joie de te revoir très vite,Carlos David HigueraGuest Relations Coordinator
10/10 Excellent
leila
Voyage en groupe
26 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
leila
Séjour de 4 nuits en avril 2023
10/10 Excellent
Casey
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Casey
Séjour de 3 nuits en mai 2024
8/10 Bien
Jody, Garland
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jody
Séjour de 2 nuits en mai 2024
Réponse de Belén Sánchez, Guest Relations Manager le 22 mai 2024
Dear Jody, Thank you for taking the time to review your stay.We're thrilled you found our hotel to be a modern oasis with a team that sparkled with excellence, much like the twinkling stars above our charming city! It's fantastic to hear that our buffet spread tantalized your taste buds, even if you're curious to explore local bites. As for the eclectic vibrancy of the neighborhood, it's part of the city's rich tapestry, though we understand it may not be everyone's cup of tea. Rest assured, the peaceful cocoon of our delicately designed rooms is always ready to welcome you back from your urban adventures. And yes, while our breakfast aims to delight, we appreciate your candid thoughts and are always exploring ways to make that first meal of the day even more satisfying. Remember, Stay Curious, for every corner in Barcelona has a story to tell!We are looking forward to welcoming you again. All the best!Belén Sánchez, Guest Relations Manager
10/10 Excellent
Andrzej
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrzej
Séjour de 2 nuits en mai 2024
8/10 Bien
Malcolm
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Malcolm
Séjour de 3 nuits en mai 2024
4/10 Médiocre
Shannon
Voyage en famille
12 mai 2024
Les points faibles : Personnel et service et équipements
Shannon
Séjour de 3 nuits en mai 2024
2/10 Horrible
Dalia
Voyage en groupe, Voyage en couple
10 mai 2024
Les points faibles : Personnel et service
Dalia
Séjour de 10 nuits en avril 2024
2/10 Horrible
April
Voyage en couple
10 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service
April
Séjour de 1 nuit en mai 2024
10/10 Excellent
Mae
Voyage en groupe
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mae
Séjour de 2 nuits en mars 2024
Réponse de Belén Sánchez, Guest Relations Manager le 10 mai 2024
Dear Mae, We would like to thank you for this review about your recent experience in our hotel.Your enthusiasm shines brighter than the Barcelona sun! We're thrilled that our central location served as the perfect launchpad for your adventures. Our team is over the moon knowing that the cleanliness, condition, service, and amenities of our hotel hit the mark for you. It's music to our ears to hear that everything was 100% satisfactory – that's the tune we love to play by! Remember, next time you're exploring the heart of Barcelona's vibrant culture, our charming terrace awaits for a tranquil escape under the stars, and our rooms with Chromecast technology are ready to offer those thoughtful touches to your everyday essentials. Stay Curious!We hope to welcome you back. Best wishes,Belén Sánchez, Guest Relations Manager
10/10 Excellent
Daniela
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniela
Séjour de 1 nuit en avril 2024
Réponse de Belén Sánchez, Guest Relations Manager le 10 mai 2024
Dear Daniela,Thank you for such a positive review.Your words are like a fresh breeze on our urban terrace, and it's heartwarming to know you found our abode clean and ideally located for your adventures. We're thrilled to pieces that our agents rolled out the red carpet for you, making you feel right at home. It's guests like you that fill our charming hotel with laughter and our art-infused corners with even more life. Remember, those free soft drinks in your minibar are waiting to toast to your next visit!It would be a pleasure to welcome you back. Best wishes,Belén Sánchez, Guest Relations Manager
10/10 Excellent
joyce
Voyage en couple
6 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
joyce
Séjour de 1 nuit en mai 2024
Réponse de Belén Sánchez, Guest Relations Manager le 10 mai 2024
Dear Joyce,Thank you for such a positive review.We're pleased that you had a pleasant stay with us and appreciated our high standards.It would be a pleasure to welcome you back. Best wishes,Belén Sánchez, Guest Relations Manager
8/10 Bien
Nazanin
Voyage en famille
6 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Nazanin
Séjour de 6 nuits en avril 2024
Réponse de Belén Sánchez, Guest Relations Manager le 10 mai 2024
Dear Nazan, We would like to thank you for this review about your recent experience in our hotel.Thank you for highlighting the modern style and cleanliness of our hotel, as well as the spacious and comfortable beds that add thoughtful touches to the everyday essentials. It's music to our ears that you experienced the delight of our delicately designed rooms. We also appreciate your candid feedback on the surrounding neighborhood. While we strive to offer an oasis of comfort, we understand that urban adventures sometimes come with vibrant street life. Remember, our team is always on hand to ensure you feel safe and to guide you to the serene spots in the city. And when it's time to retreat, our superior rooms await, enveloping you in art and quietude, allowing you to Stay Curious safely within our walls.We hope to welcome you back. Best wishes,Belén Sánchez, Guest Relations Manager
10/10 Excellent
Jasmine Sara
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jasmine Sara
Séjour de 3 nuits en mai 2024
8/10 Bien
Rosanna
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rosanna
Séjour de 1 nuit en mai 2024
10/10 Excellent
Gwyneth
Voyage en couple
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gwyneth
Séjour de 3 nuits en mai 2024
8/10 Bien
Mitchel
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mitchel
Séjour de 3 nuits en avril 2024
Réponse de Belén Sánchez, Guest Relations Manager le 14 mai 2024
Dear Mitchel, Thank you for taking the time to review your stay.For your next visit, consider letting us surprise you with a room that not only promises silence but also those thoughtful touches to the everyday essentials. We're all about ensuring that your stay is as comfortable and enjoyable as possible. And speaking of enjoyment, our location is indeed perfect for embracing the heartbeat of Barcelona and uncovering its cultural treasures. Stay Curious and let us guide you to the hidden gems that enrich every stay.We are looking forward to welcoming you again. All the best!Belén Sánchez, Guest Relations Manager
10/10 Excellent
Lorie, Kelowna
Voyage en couple
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lorie
Séjour de 1 nuit en avril 2024
Réponse de Belén Sánchez, Guest Relations Manager le 14 mai 2024
Dear Lorie,Thank you for such a positive review.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back. Best wishes,Belén Sánchez, Guest Relations Manager
8/10 Bien
Claire
1 mai 2024
Les points forts : Propreté et personnel et service
Claire
Séjour de 2 nuits en avril 2024
10/10 Excellent
Florence
27 avr. 2024
Florence
Séjour de 1 nuit en avril 2024
4/10 Médiocre
Peter
Voyage en couple
26 avr. 2024
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Peter
Séjour de 3 nuits en avril 2024
Réponse de Belén Sánchez, Guest Relations Manager le 29 avr. 2024
Dear Peter,Thank you for taking the time to review your stay.We are sorry to hear of the issues which you faced with the air conditioning system and the outside noise and regret that you had not made us aware of this while on-site so we could have given you an inmediate solution.Our team members are always on hand to assist you with anything you may require to ensure your stay is one of comfort.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Belén Sánchez, Guest Relations Manager
8/10 Bien
Anne, Sutton West
25 avr. 2024
Anne
Séjour de 1 nuit en avril 2024
10/10 Excellent
Hannah
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hannah
Séjour de 2 nuits en avril 2024
Réponse de Belén Sánchez, Guest Relations Manager le 27 avr. 2024
Dear Hannah,Thank you for such a positive review.We're absolutely thrilled to hear you found our location perfect for exploring Barcelona! Isn't it wonderful to have the city's treasures just a hop, skip, and a jump away? Our housekeeping team is beaming with pride knowing that their dedication to cleanliness has earned a perfect score in your books. And when it comes to service, our team's aim is to make sure every guest feels like royalty – looks like we hit the mark with you! We love to share the charm of our city with vibrant souls like yours, so it's fantastic that you've felt the beat of Barcelona's heart during your stay.It would be a pleasure to welcome you back. Best wishes,Belén Sánchez, Guest Relations Manager
10/10 Excellent
James, Washington Crossing
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en avril 2024
Réponse de Belén Sánchez, Guest Relations Manager le 27 avr. 2024
Dear James,Thank you for such a great review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back on a future occasion. Best wishes,Belén Sánchez, Guest Relations Manager
8/10 Bien
Cleary
Voyage en groupe
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cleary
Séjour de 2 nuits en avril 2024
Réponse de Belén Sánchez, Guest Relations Manager le 27 avr. 2024
Dear Guest, Thank you for reviewing your recent experience.We're absolutely thrilled that you found our room cleanliness and service to be spot on! It's the little details like our 300-thread-count sheets and Dreammaker mattress that make all the difference, isn't it? And our team is beaming knowing we hit the mark with our hospitality. Now, about that pesky AC – it's usually chillier than a penguin's picnic around here! We're truly sorry for the unexpected warmth you experienced. Despite our recent renovations, it seems the AC wanted to sneak in its own version of a 'hot weekend'. We've taken your feedback to heart and are keeping a close eye on those temperature tamers to ensure they're ready for action when needed.We are hoping to welcome you back in the future. All the best.Belén Sánchez, Guest Relations Manager
8/10 Bien
Mustafa
Voyage en groupe
19 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Mustafa
Séjour de 2 nuits en avril 2024
Réponse de Belén Sánchez, Guest Relations Manager le 23 avr. 2024
Dear Mustafa,Thank you for such a great review.We're absolutely delighted that our hotel's cleanliness and condition struck a chord with you - it's like music to our ears! It seems you've had a taste of our 'thoughtful touches to the everyday essentials'. However, it sounds like our service tempo didn't quite match the rest of your symphony, and for that, we're truly sorry. On another note, we're thrilled that the room amenities hit many right notes, and we're always tuning up to ensure every guest experience is pitch-perfect. Remember, our team is like a band, always ready to jam and improve the rhythm of your stay.We look forward to welcoming you back on a future occasion. Best wishes,Belén Sánchez, Guest Relations Manager
10/10 Excellent
David
Voyage en couple
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 2 nuits en avril 2024
Réponse de Belén Sánchez, Guest Relations Manager le 20 avr. 2024
Dear David,Thank you for such a great review.We're tickled pink to hear that our lobby struck a chord with you and that our staff's helpfulness hit all the right notes! It's music to our ears that our location proved to be a symphony of convenience for your ventures by bus and train. And bravo for the standing ovation to your large, clean room - our housekeeping team performs daily encores to ensure every stay is spotless. We look forward to welcoming you back on a future occasion. Best wishes,Belén Sánchez, Guest Relations Manager
10/10 Excellent
John
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
heather
Voyage en couple
17 avr. 2024
Les points forts : Propreté et personnel et service
heather
Séjour de 2 nuits en avril 2024
Réponse de Belén Sánchez, Guest Relations Manager le 20 avr. 2024
Dear Heather, We would like to thank you for this review about your recent experience in our hotel.Thank you for sharing your experience; your glowing remarks on room cleanliness truly brighten our day! We're thrilled to know we hit the mark there. Now, let's chat about that unwelcome symphony of sneezes and pings you encountered. While we pride ourselves on our soundproofed rooms, it seems the sneaky sounds found a way through. Our team is all ears for these notes, and we're keen to ensure your next visit is as silent as a secret. Imagine a getaway wrapped in the tranquility you sought for your honeymoon - we're on it! And as for that early check-in, consider it a prelude to your adventure, with a thoughtful touch to ensure you could dive into Barcelona's wonders, pronto!We hope to welcome you back. Best wishes,Belén Sánchez, Guest Relations Manager
10/10 Excellent
Zane
Voyage en famille, Voyage en groupe
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zane
Séjour de 3 nuits en avril 2024
Réponse de Belén Sánchez, Guest Relations Manager le 20 avr. 2024
Dear Zane,Thank you for such a great review.Your words brighten our hallways more than our newly installed LED lights! We're over the moon knowing that the cleanliness hit the mark of perfection and that you found our hotel so accessible. Our team is doing a little happy dance after reading your compliments on their friendliness and helpfulness—service with a smile is our secret ingredient! It's thrilling to see that our thoughtful touches to the everyday essentials in the room, from the soft drinks to the USB chargers, didn't go unnoticed. We're so glad they added that extra sparkle to your stay.It's guests like you, Zane, that make our hotel more than just a place to stay, but a place to be delighted and inspired.We look forward to welcoming you back on a future occasion. Best wishes,Belén Sánchez, Guest Relations Manager
6/10 Satisfaisant
Elif
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elif
Séjour de 4 nuits en avril 2024
10/10 Excellent
Lourdes
Voyage en famille
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lourdes
Séjour de 4 nuits en février 2024
Réponse de Belén Sánchez, Guest Relations Manager le 15 avr. 2024
Hey, Lourdes! We're over the moon with your brilliant review. Thanks for your kind words!We strive to create a memorable experience for every guest and are delighted that you had such an enjoyable experience with us. Your mention of our dedicated team members will encourage us to continue upholding our high standards.We are also pleased to hear that you appreciated our hotel's design and smell concept.We can't wait to see you back.Take care,Belén Sánchez, Guest Relations Manager
8/10 Bien
luis
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
luis
Séjour de 2 nuits en avril 2024
10/10 Excellent
Laurentiu
Voyage en famille
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laurentiu
Séjour de 8 nuits en mars 2024
Réponse de Belén Sánchez, Guest Relations Manager le 15 avr. 2024
Apreciado Laurențiu,Muchísimas gracias por valorar tu reciente estancia en nuestro hotel. Nos alegra saber que has disfrutado de tu estancia y te agradecemos muchísimo la especial mención que has reflejado en tu reseña sobre la calidad del servicio recibido. Nuestro único objetivo es lograr que, entre nosotros, nuestros huéspedes se sientan como en casa. Es genial haberlo conseguido en tu caso.Sólo nos queda darte las gracias por tu confianza y esperar con ilusión su regreso en próximas ocasiones.¡Gracias de corazón por recomendarnos a los demás viajeros y ojalá pronto podamos teneros de nuevo con nosotros! ¡Que todo os vaya genial!Belén Sánchez, Guest Relations Manager
10/10 Excellent
Alain, Montreal
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alain
Séjour de 3 nuits en avril 2024
10/10 Excellent
Ava
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ava
Séjour de 2 nuits en avril 2024
8/10 Bien
Sohiela
7 avr. 2024
Sohiela
Séjour de 4 nuits en mars 2024
10/10 Excellent
Ava
7 avr. 2024
Ava
Séjour de 1 nuit en avril 2024
8/10 Bien
Na
Voyage en famille avec de jeunes enfants
6 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Na
Séjour de 2 nuits en mars 2024
Réponse de Belén Sánchez, Guest Relations Manager le 8 avr. 2024
Hi there, Thanks so much for leaving us a review!It's fantastic to hear that our hotel's condition and service hit the mark for you! We're all about those thoughtful touches to the everyday essentials, and it's great to know these efforts are shining through. Now, let's talk about that art! Isn't it wonderful to wake up surrounded by local creativity? And we must say, our digital fitness software is always ready to help you feel good, any time of the day. We're tickled pink that you enjoyed these aspects of your stay. On the flip side, I'm raising an eyebrow at the mysterious case of the shower hair sighting. While our daily housekeeping is usually on point like a ballet dancer's toes, it seems we may have had a misstep. Rest assured, this isn't part of the usual choreography, and we're keen to keep our performances spotless. Your next visit will be as flawless as a freshly polished dance floor!Thank you again; we hope that you will return. Best wishes,Belén Sánchez, Guest Relations Manager
10/10 Excellent
Layla
6 avr. 2024
Layla
Séjour de 2 nuits en avril 2024
8/10 Bien
Sohiela
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sohiela
Séjour de 2 nuits en avril 2024
Réponse de Belén Sánchez, Guest Relations Manager le 8 avr. 2024
Hey there, Guest!We're on cloud nine after reading your amazing review. Thanks a ton!We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.It would be great to welcome you back.All the best,Belén Sánchez, Guest Relations Manager
10/10 Excellent
David
Voyage en famille
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 7 nuits en mars 2024
Réponse de Belén Sánchez, Guest Relations Manager le 8 avr. 2024
Dear David,Thanks for taking the time to review your visit to our hotel.It is rewarding to read that you had such a pleasant stay.Thank you for your kind comments towards our great team.Althoug the Mezzanine floor meeting rooms may seem proper for adjusted meetings, dont forget we have three more meeting rooms in other areas of the hotel with capacity for over 400 assistants :)In regards to our breakfast, while we would like to believe that we have a good selection of quality dishes on our breakfast buffet to satisfy a variety of tastes for a reasonable price; we have noted your comments in this regard.Nevertheless, we are delighted to know that you found our location to be convenient for visiting the many nearby attractions.We hope to welcome you back soon.Best wishes,Belén Sánchez, Guest Relations Manager