2/10 Horrible
Matheau M.
25 févr. 2025
Les points forts : Propreté
Terrible time
Got there Friday at 5pm. Tried to go up the driveway in my 4x4 truck and started sliding a quarter of the way up. I tried to stop from sliding and slid into the ditch on the property. Called vacasa and they told me they would get back to me. Never got backed to me. I called and texted multiple times from friday at 5pm to this morning befor we checked out. Over and over they said sorry and they would get back to me. As of right now i still have not heard from anyone. Me and my family were stuck and could not do anything for 2 days. I asked for a plow or scraper to come help me but nothing was done. Every other drive way was perfect for vehicles to drive on. Knowing it was going to snow Wednesday and Thursday the property management should have did something about the driveway. It was like a ice ring. My sister drove all the way from Charleston south carolina just so we would have a way to get around and she couldnt make it until sunday. Our weekend plans were ruined..i ended up walking the mountain woods to find logs and also a house that was under construction i found boards to put in and across the ditch and then had to ask a stranger to pull me sidewas so i could get un stuck. Finally yesterday i got my truck out. But still called vacasa back and they said the same thing that they was working on it and would call back. But they did not. My family had to park at a random property and pray they were not towed. We also had to carry all of our belongings up the slick driveway.
Matheau M.
Séjour de 3 nuits en février 2025