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Avis sur Anantaya Resort and Spa Chilaw

4.5 out of 5
Anantaya Resort and Spa Chilaw
Karukupane, Bangadeniya, Bangadeniya

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 15 avis sur 49." "
Note des voyageurs de 8 (Bien), d’après 13 avis sur 49." "
Note des voyageurs de 6 (Satisfaisant), d’après 11 avis sur 49." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 49." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 49." "

7,2/10

Propreté

7,6/10

Personnel et service

6,6/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

Avis

10/10 Excellent

Fournier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Je recommande cet hôtel. Le personnel est au petit soin et à l'image du pays très souriant. La restauration locale et internationale est très bonne.
Séjour de 2 nuits en février 2018

4/10 Médiocre

David&Sarah, Paris

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel très moyen voir pas terrible
Hotel très moyen voir pas terrible : pas mal de petites bête en tout genre dans la chambre, dès notre arrivée problème avec la baignoire, le lendemain le mini frigo explose, le surlendemain c'est la clim qui ne fonctionne plus... sans compter les coupure d’électricité. Nous avons donc changé de chambre au bout du troisième jours. Plage très decevante et mer très très agitée

10/10 Excellent

stella, reims

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Reposant
Le sri lanka ne se veut pas une ile balnéaire car très jolie a visitée. Cependant, nous avions réservé 7 nuits à l’hôtel Anantaya, loin de tout, nous avons privilégié de se reposer car les transports sont compliqués, longs ...

4/10 Médiocre

Asanka

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en avril 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2021

8/10 Bien

Hasareli

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxing stay away from the busyness
The overall experience was satisfying. Breakfast and dinner had a decent spread and to top it up the food was quite tasty. We enjoyed the breezy weather and the endless garden area which gave us ample space gaze around. Friendly staff.
Séjour de 2 nuits en septembre 2020

6/10 Satisfaisant

gunwoo

Les points forts : Confort de la chambre
Séjour de 1 nuit en juin 2020
Réponse de FOM le 29 juin 2020
Dear Mr. Gunwoo, Thank You very for your great feedback. We are open after Covid 19 pandemic. We would like to welcome back and enjoy your stay. Best Regards, Front Office Manager

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service et équipements
Location, facing both the pool and the Indian Ocean was superb. We had an ongoing problem with the toilet which kept running - it was attended to unsuccessfully twice before being completely replaced on our third and last day which also did away with the intermittent unpleasant smell. There was no fridge until we asked and the one then provided sounded like a steam engine. But we loved the property despite this and the buffet food was excellent.
Séjour de 3 nuits en janvier 2020

10/10 Excellent

Tushar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
loved the stay
Amazing Stay worth the money and the staff was very much helpful
Séjour de 2 nuits en novembre 2019

4/10 Médiocre

Voyageur vérifié

Séjour de 1 nuit en octobre 2019

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
AC didn't work properlly. Washrooms was not cleaned properlly when moved in... lots of stain.
Séjour de 1 nuit en octobre 2019
Réponse de Kasun De Silva le 15 oct. 2019
Dear Valued Guest Greetings From Anantaya chilaw !!! Thank you for the Valuable comment .Sincerely apologies for the inconvenience caused . We will consider it as a constructive feed back and we will take all necessary actions to avoid reoccurring this kind of issues. Hoping that you would allow us to serve you better at your next visit Chilaw

2/10 Horrible

David

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A poor experience overall.
Séjour de 1 nuit en juillet 2019

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful atmosphere, Excellent service. The Villa was breathtaking ❤ Thank you team
Séjour de 1 nuit en juin 2019

8/10 Bien

Byung Ha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
만족 이예요
숙소가 매우 아름다웠습니다 서비스 및 시설도 만족하였습니다 스리랑카로 많이 놀러오세요
Séjour de 1 nuit en mai 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2019

6/10 Satisfaisant

Venus, Hong Kong

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I already mentioned my boyfriend is Vegetarian when I booked hotels through Expedia but all Sri Lanka hotels ignore Expedia request box...Especially this hotel, set dinner don't have choice in Main Course of Vegi food in dinner. It caused me had big arguments with my boyfriend and I cried to ran away from this hotel restaurant due to no staff can speak English. I will never come to this hotel again which screw up my romantic holiday.
Séjour de 2 nuits en avril 2019

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Disappointing .
If you compare the dinner buffet with what you get at the Kingsbury , Shangri La or Cinnamon Grand in Colombo at the same price this is poor . The staff are very friendly but poorly trained .
Séjour de 2 nuits en mars 2019

6/10 Satisfaisant

J D J

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Séjour de 1 nuit en février 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2018

6/10 Satisfaisant

Ashika

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en décembre 2018

4/10 Médiocre

Hishan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s good if the reservation team be more aware about the guest booking instead of getting panic when the guest checking-in, infact about this reservation I have already informed some officials (Nalika) in advance to prevent such inconvenience which I have noticed haven’t even passed through which I didn’t expect. Other than these unhappy moments the property, its ammenities and the rest service cannot be matches with many Hotel. Superb hotel and the location. They have spent thousands and millions to make this hotel so fantastic and to make the guest happy. Will recommend to others and will visit again.
Séjour de 1 nuit en décembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Confort de la chambre
Les points faibles : Propreté
Séjour de 6 nuits en octobre 2018
Réponse de Kavindya le 31 oct. 2018
Dear Guest, Thank you for your review about your stay Hotel Team

10/10 Excellent

Gershon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Well maintained property.
The resort was amazing only bad thing is that there was a lot of flies. But besides the flies very clean and really well maintained. Defiantly recommend it.
Séjour de 1 nuit en octobre 2018
Réponse de Kavi le 17 oct. 2018
Dear Guest, Greetings from Anantaya Resorts & Spas! It is a great pleasure to have you at Anantaya and we are delighted to hear that you had a good name at Anantaya. Issue highlighted with regard to the flies is well noted and we will take required actions immediately for the same. Looking forward to welcome you at Anantaya again Warm Regards, Team Anantaya

8/10 Bien

Bertrum

It’s licated in a calm coastal location and has all the amenities for a spa hotel. Check in staff were excellent and maintained the hospitality Srilanka is well known. Rooms are a bit dated-didn’t have a fridge and the safe was movable. But this was rectified promptly. We were on half board but the first night was a ala Carte menu with minimal options. All in all the staff are excellent and went out of the way to make our stay memorable and pleasurable. Some maintenance and updated is much needed.
Séjour de 1 nuit en septembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en septembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The food was good. The room was excellent. However, the staff were at times not very helpful. Overall, a good stay.
Séjour de 2 nuits en juin 2018

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté et confort de la chambre
Pools were fabulous. Beach was pretty Staff were friendly
Séjour de 1 nuit en août 2018

6/10 Satisfaisant

Paula

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The resort is located on the beach and has two great pools. The rooms need some maintenance and cleanliness could be improved the restaurant and bars could be improved a bit
Séjour de 1 nuit en août 2018

6/10 Satisfaisant

flapper, sydney

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good pools. Needs maintenance. And cleanliness. Restaurant and bars need work. Expensive for external activitivities
Séjour de 1 nuit en août 2018

8/10 Bien

Numal, Uk

Les points forts : Propreté et confort de la chambre
Nice place in chelaw.beautiful hotel setting,amazing swimming pool very large. Excelent
Séjour de 2 nuits en août 2018

6/10 Satisfaisant

Chami, London

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Break at the other Anantaya
Pleasant & helpful staff but the condition could have been improved a lot. We always loved Anantaya after spending an amazing time at the Pasikuda venue but was disappointed to witness the status at the Chilaw branch with torn bed sheets on the additional bed and the aged status of the same. The rest of the hotel looked great with a good Gym and recreation facilities. The resting chairs at the pool are a great feature and also the water villas. Not too far from Colombo and an easy route. Thanks
Séjour de 2 nuits en août 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
best beach property
Exclusive property , amazing very large pool, courteous staff, and a life time experience
Séjour de 3 nuits en juillet 2018

2/10 Horrible

Sudarshana, Australia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Poor organisation
We booked this hotel though the Expedia app and it clearly showed we booked 2 double beds including breakfast.However when we entered the hotel they said we weren’t illegible of owning a room with 2 double beds then we payed (EXTRA) money for 1 single bed. Yet when we entered the room we realised it wasn’t cleaned properly as we spotted dead flys and stains on floors as this situation is not good enough for my kids ! The toilet paper was not refilled at all as we were left with a quarter only! And we had no soap , shampoo or conditioner as this is very poor organisation . We went to the hotels cafeteria for breakfast and the stuff member at the front showed us to the food and she told to go get our food and showed us to our table yet when we filled our plates and got to our table another member came up to us and he said we have to pay for breakfast but we booked the hotel room including breakfast, we are completely confused and unhappy about this situation, and we are Australians and every 6 months we travel around the world and we stayed in a variety of hotels and this was our first ever experience of having a horrible day ! We are unpleasant about what had happened! (This is no at all a 5 star hotel) by the way good job editing your photos! We won’t recommend this hotel for any one ‘’ Ananthaya chillaw Srilanka “
Séjour de 1 nuit en juillet 2018

6/10 Satisfaisant

Rachel, London

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Room was delightful, a large space and lovely views of the beach. The staff were disappointing, turn down service was poor and had to serve ourselves water at dinner. Pool was really lovely as was the general setting of the hotel.
Séjour de 2 nuits en mars 2018

10/10 Excellent

Oren, Israel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great resort by the beach
I stayed 2 nights im march 18. Excellent resort! Great huge pool, great suit and beautiful dpgarden.
Séjour de 2 nuits en mars 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Beautiful hotel setting - lovely rustic feel and good food. But hotel horribly understaffed (though staff are lovely) and no guards for swimming and this is potentially a treacherous sea. Could be a superb hotel if one sorts out attention to detail.
Séjour de 1 nuit en mars 2018

10/10 Excellent

Eshani

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Serene, beautiful retreat
Great service. Great ambience. Far away from everything else though. If you're looking for a relaxing getaway/ staycation, I'd highly recommend it.
Séjour de 1 nuit en février 2018

4/10 Médiocre

Rose, UAE

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Very stressful first day
Accustomed to 5 star accommodations I had a 1 star experience for a planned R&R vacation. Upon arrival I was escorted and told my deluxe room was upgraded to a premiere room. The room I was put in was not fully stocked (no safe, robe....), everything was dusty, and the patio area filthy. Ofcourse those concerns could easily be remedied. However, NO ELECTRICITY became a recurring problem until I demanded a new room the next day. Every time the electricity went out I had to wait in a hot room for their maintenance to come in with a temporary fix.
Séjour de 4 nuits en janvier 2018

8/10 Bien

RANJIV

Les points forts : Propreté, personnel et service, confort de la chambre
Getaway by the sea
Helpful staff, rooms facing the sea, our double bed had 2 mattresses which was an inconvenience, sofas inside the room and inbalcony need a major cleanup to get rid of the stains, 2 identical large swimming pools with a flat depth of 1.2m, good wifi throughout the hotel. Food was good. 4 stars.

10/10 Excellent

Mr Walker, Uk

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sun, beach, food, reading, pool, Jacuzzi...
Great place! We would stay again! They have a good size stretch of private beach. The resort is in a remote location so isolated from the main population. The misses loved it, but I think a stretch of four to five nights is enough for me. After that time I would get bored and start putting on weight :-) Prices outside your agreed package is priced twice as much as you would expect to pay elsewhere on the island. I. E. Cocktails $8 , Airport transfers $100 one way, Day excursion to Kandy $100 each when you include the attraction entrances. -- Pros -- Everything was maintained to a high standard Staff did their best to help you in all situations The restorant realy made a good effort with the service and food. We never got bored with the food. -- key points -- Hot water availablility - Unlimited Shower strength - good water pressure Room Size - Large, perfect Hanging space and draws - adequate Insects - no problem in the room, we were given a plug-in mosquito killer. But in the restaurant we were troubled by small flying insects. Daily room cleaning - extremely good cleaning and they try to work around your agenda. Sound proofing - excellent between rooms, but noise from kids in the pool Internet speed - Good for web browsing

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ужасный корпус s
Поселили в номер s06 ( хотя все остальные корпуса были практически пусты),вид из окна на старое кладбище, номер на третьем этаже ,на крыше живут голуби, крышу от номера разделяет лист гипсокартона , спать не возможно ощущение толи курятника , толи голубятника. Не расселяйтесь в этот корпус!!!!

10/10 Excellent

K, Dubai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing location and people
The hotel is located between the sea and a lagoon with a lot of greenery. The people are so friendly and very nice and helpful, the hotel organized a one day trip for us to Candy through the elephant orphanage, tea factory and different temples and cities. I strongly recommend Srilanka and this hotel. The island is amazing, cheap, nature and wild life is everywhere and people are nicest.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Waste of money
Overall it was a OK stay, but the room is not worth the money. Room was very filthy and the bathroom smells like puke. Food was not that great either. Lots of flies around the buffet area. Basically hotel needs to be cleaned in more regular basis. It looks like very poor management. I feel sorry for the hotel. Hotel was opened four years ago and it actually looks like it was open 15 years ago.

10/10 Excellent

Kristiina, Espoo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ihana hotelli! Upea aula ja lämmin vastaanotto, iso huone ja ystävällinen henkilökunta. Jos kaipaa menoa ja ostosmahdollisuuksia, kannattaa suunnata muualle, mutta tämä on täydellinen paikka rentoutumiseen.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel
Great Hotel. Beach is not swimmable.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel but expensive...
Good hotel but too expensive for the area...

8/10 Bien

ECV, Bahrain

Les points forts : Propreté, personnel et service, confort de la chambre
An escape within a different world
The Anantaya Resort played a perfect supporting role to the country of Sri Lanka. The hotel was simple and elegant in all aspects from resort design to staff response. The resorts remoteness was both a pleasure and a challenge when it came to outside ventures. This is being improved. Certain promised amenities, such as Wi-Fi, were non-functioning during our stay. After the initial "shock" the scenery, beauty and service made up for these inconveniences.

8/10 Bien

Juerg, Zürich

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tolle Gartenanlage mit traumhaften Suiten!
Wunderschönes Resort mit sehr gepflegter Gartenanlage. Obwohl das Hotel sehr gut ausgebucht war, spürte man die Anwesenheit der anderen Gästen kaum. Dem Servicepersonal fehlt es noch etwas an Training, doch dies wird mit Freundlichkeit und Charme wieder wettgemacht. Ein grosses und vielseitiges Buffet kann man zu den jeweiligen Mahlzeiten erwarten. Hier wünschte ich mir noch etwas mehr à la minute gebratener Fisch bzw. Fleisch, da dies warmgehalten schnell an Qualität verliert. Alles in allem ein sehr empfehlendes Resort!

10/10 Excellent

Ralph, Dubai, UAE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Breathtaking
We booked 4 nights at the Anantaya. The hotel was beautiful and thr staff was very courteous. The room we stayed in was very coY and comfortable and all rooms as far as I know have views of the Indian ocean and a river from each side.