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Avis sur La Quinta Inn & Suites by Wyndham Baltimore Downtown

2.5 out of 5
La Quinta Inn & Suites by Wyndham Baltimore Downtown
200 West Saratoga Street, Baltimore, MD

Avis

6,2
Note des voyageurs de 10 (Excellent), d’après 201 avis sur 813." "
Note des voyageurs de 8 (Bien), d’après 164 avis sur 813." "
Note des voyageurs de 6 (Satisfaisant), d’après 142 avis sur 813." "
Note des voyageurs de 4 (Médiocre), d’après 87 avis sur 813." "
Note des voyageurs de 2 (Horrible), d’après 219 avis sur 813." "

7,0/10

Propreté

7,2/10

Personnel et service

5,6/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

5,6/10

Écoresponsabilité

Avis

2/10 Horrible

Thierry

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible
Faisans confiance à hotels.com J’ai réservé cette hôtel dans cette ville plutôt dangereuse selon les quartiers (Ca se joue à quelques rues). Cette hôtel est une caricature, le quartier est terriblement mal famé et bruyant. Musique à fond dans la rue, drogués, bagarre. L’hôtel n’est pas un exemple de propreté et moyennement sécurisé avec une clientèle patibulaire qui ère dans les couloirs. J’ai changé d’hôtel dans l’heure.
Séjour de 1 nuit en novembre 2022
Réponse de GM le 16 nov. 2022
we appreciate your feedback.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Decent hotel, decent location
Hotel was located close enough to harbor area but one block away from a less desirable area. Overall, I got my money's worth. Service was good. Shower was broken but everything else was ok. Good breakfast.
Séjour de 2 nuits en novembre 2018

6/10 Satisfaisant

manon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
L'hôtel était propre, les chambres étaient propres et le déjeuner varié et délicieux. Il était indiqué qu'il y avait possibilité de divant lit mais non il n'y a aucun divan lit dans cet hôtel. Nous avons 2 coucher 2 ensemble ce qui ne nous convenait pas vraiment mais nous n'avions pas le choix Les cloches de l'église sonnent vraiment trop tôt 6:50, 6:55 et 7:00 le samedi matin et le dimanche à 7h. Le quartier n'est pas très sécuritaire. Les gens de l'hôtel nous indiquaient 2 rues seulement à prendre de ne pas aller sur les autres. Le soir il ne fallait pas être de retour trop tard à pied car il y avait des gens qui criaient dans les rues, des voitures passaient à toute allure. Malheureusement retourner à Baltimore je ne retournerais pas à cet hôtel.

10/10 Excellent

Bernard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nice hotel
Very nice hotel near everything you could wish to visit in the city ! We were 2 girls and had no problem walking in the neighbourhood, even at night. Would have appreciated to know that early check-in costed 35$ when we arrived, not to have the surprise when we left though...
Séjour de 4 nuits en septembre 2017
Thank you for sharing your thoughts with us, we really appreciate it. I too appreciate that we are only a short distance to the main attractions in Baltimore, I enjoy taking walks weekly!. We look forward to welcoming you back soon! Warm Regards, Lucy Boston General Manager

2/10 Horrible

Marcus

Séjour de 2 nuits en avril 2024

2/10 Horrible

Caroline

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

8/10 Bien

Ellen, West Haverstraw

Les points forts : Propreté
Room was small but clean
Séjour de 1 nuit en mai 2024
Réponse de GM le 20 mai 2024
Thank you

2/10 Horrible

Liliana

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stains in the wall, overpriced
Séjour de 1 nuit en mai 2024

8/10 Bien

Bobby

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great Hotel Inspite Of Its Surrondings But IsbIs Baltimore. Dirty Outside And Felt A Litlle Unsafe And Parkes At The Horseshoe Caaino For Better Security For My Car. The Hotel Room Waa Quit Cozzy Tho And The Staff Was Very Friendly. For The Price In The City, It Waa A Great Deal.
Séjour de 1 nuit en mai 2024
Réponse de GM le 20 mai 2024
We appreciate your feedback. Thank you

8/10 Bien

Yusen

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Room is clean and has everything needed. A little bit small though.
Séjour de 3 nuits en mai 2024
Réponse de GM le 20 mai 2024
Thank you

2/10 Horrible

Dymond

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et équipements
Jus triflin at its best
Séjour de 1 nuit en mai 2024
Réponse de GM le 14 mai 2024
Thanks for your feedback.

2/10 Horrible

Maria

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The area is traumatizing full of homeless and junk people. The smell in the street is awful. There is not housekeeping in this hotel. The noise is serious. The bathroom does not have an extractor and as result there was a huge accumulation of mold in it. I didn't have toilet paper in my room. The staff barely spoke to me and they were not approachable. Awful place!
Séjour de 3 nuits en mai 2024
Réponse de GM le 13 mai 2024
we appreciate your feedback.

2/10 Horrible

Shannon

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roach motel! This property is disgusting & located in the ‘hood! Everything is filthy, has a terrible odor & no customer service. We had to move rooms because our original room had no air conditioner and the tv didn’t work (when we arrived the first room had both windows up on an 85 degree day, assuming to attempt to air out the funky smell that permeated the entire building). Both rooms were terribly dirty (hadn’t even been vacuumed)- even the lampshades had stains on them! Then the second room we had to call for service 10 times (no one answering phone at desk) because our bathroom door was jammed shut upon our arrival! We only received one washcloth & hand towel for two guests. When we asked for more they were “out”. We had to park in a very sketchy lot up the street. The neighborhood is not safe at all- walking back from Camden Yards one evening we were taunted and leered at- we felt like sitting ducks as we were very obviously “tourists” in a neighborhood that was NOT “tour worthy”. We reached out to Wyndham customer service and they said that it was not their problem because this property was an “independently owned” franchise. Filthy, unsafe, staff did not care whatsoever about our experience. 0/10- by far the worst hotel experience of our lives!!
Séjour de 3 nuits en avril 2024
Réponse de GM le 10 mai 2024
Than you for your feedback.

8/10 Bien

Christy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de GM le 6 mai 2024
Thank you

6/10 Satisfaisant

Ray

Les points faibles : Infrastructures et conditions de l’hébergement
The property had 18x18 pillows in the room. The windows were not insulated so we heard all conversations of people outside.
Séjour de 4 nuits en avril 2024
Réponse de GM le 6 mai 2024
we appreciate your feedback

6/10 Satisfaisant

David, New York

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Room was clean but old. The shower tap was lose and the screws were stripped and they couldn't tighten it so basically it was a lesson in frustration to just get the shower temperature right. The breakfast... so we got up early so you would assume that everything was fresh. Nope the eggs and sausage were like rubber. So we decided to eat the prepackaged yogurt, turns out it expired on the 15th "we checked in on the 25th" and for our entire stay they never put out more yogurt. There was a waffle iron that they would leave the batter out and the smell would permeate the lobby and it would start to smell like rotten dough. The elevator had a permanent smell yet always slightly different but no less bad. The area, it was really close to the concert we were seeing and during the day it was nice. But at night we had tons of druggies heckling us on the way back from the concert. So, in the room (besides the shower) it was pleasant enough and the staff was all very polite and friendly but the rest was just a big no.
Séjour de 3 nuits en avril 2024
Réponse de GM le 29 avr. 2024
We appreciate your detailed review. Thank you

6/10 Satisfaisant

Jessica

Voyage en famille avec de jeunes enfants
Didn’t realize the hotel was literally right in a very congested area. No parking lot for hotel so we had to walk a couple blocks with our bags. Room was extremely small but it was ok for a night. It seems like an old apartment building or something like that. Witnessed drug use outside of the hotel and in the area around the hotel. I have young children that were scared by the area. Restaurant Next door (Royal Menu) had pretty decent food. Only had 2 interactions with staff: check-in fella was nice and friendly. Kid working the desk at night didn’t speak aside to tell me it was $10 for the 4 cans of soda we grabbed. Overall, not a horrible stay but I would probably choose a more traditional and better located hotel in the future, especially with kids.
Séjour de 1 nuit en avril 2024
Réponse de GM le 29 avr. 2024
We appreciate your feedback

10/10 Excellent

Tiahna

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great stay
Séjour de 1 nuit en avril 2024
Réponse de GM le 25 avr. 2024
Thank you

2/10 Horrible

koston

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
DO NOT STAY. DO NOT STAY JUST BECAUSE IT IS CHEAP AND WALKING DISTANCE TO THE BALLPARK. It is dangerous. Very close Lexington Market Station which has a history of violent crime and murders. Spend the extra money to stay closer to the harbor/ballpark. It is not worth risking your safety. You are at risk walking anywhere around the hotel.
Séjour de 3 nuits en avril 2024
Réponse de GM le 19 avr. 2024
This review has nothing to do with the hotel and everything to do with the neighborhood. Sorry to hear that your stay wasn't a pleasant stay

2/10 Horrible

Gene

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de GM le 17 avr. 2024
Thanks

4/10 Médiocre

Omar

Séjour de 1 nuit en avril 2024
Réponse de GM le 16 avr. 2024
Thank you for your feedback

2/10 Horrible

Kate

Séjour de 2 nuits en avril 2024
Réponse de GM le 6 mai 2024
Thank you for your feedback

2/10 Horrible

danielle

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DO NOT STAY HERE!! Area is very sketchy. People in and around the property doing drugs/hallway smelled like weed when I stepped out of the elevator. No one was available to at the front desk to talk to/no one answers the phone. No wifi. None of the outlets in the room worked. I ended up leaving 30 minutes after check-in and booked a room elsewhere. They were unwilling to work with me to provide a refund.
Séjour de 3 nuits en avril 2024
Réponse de GM le 15 avr. 2024
Thanks for the feedback.

2/10 Horrible

Mitchelle

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terrible mold smell everywhere, every corner is dirty, pillows are horrible, carpets are sticky, filthy dirty. Small cockroaches roaming around the room. Dining area is dirty, very disorganized. On my check out elevator broke and I have a recent knee injury, no one to call to help me bring my luggage down the lobby, managed to bring it myself and twisted my injured knee again. The worst hotel I ever stayed with.
Séjour de 4 nuits en avril 2024
Réponse de GM le 15 avr. 2024
Thanks for the feedback.

2/10 Horrible

Raul

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room i recieved had dog poop and the shower curtain was missing... Brought it to the attention of one of the staff members who said he would have a new roomnfor us whem we got back from work and there wasnt a room another staff member said they cleaned the poop but they only replaced the shower curtain... The poop was still there... I would like a refund
Séjour de 3 nuits en avril 2024
Réponse de GM le 11 avr. 2024
As we informed you at that time, it wasn't poop, it was chocolate stuck to the carpet. we tried cleaning during your stay, but carpet had to be washed.

6/10 Satisfaisant

Hema

Voyage en couple
Les points forts : Propreté et équipements
I stayed here for a night with my husband. Its affordable and easily reachable to the inner harbour by 15 min in bus. Our room was small but had everything necessary. Breakfast was decent. The only complaint I had was that someone was very loud and knocking doors in the mid night.
Séjour de 1 nuit en avril 2024
Réponse de GM le 11 avr. 2024
We appreciate your feedback.

6/10 Satisfaisant

Shyanne

Séjour de 1 nuit en avril 2024
Réponse de GM le 11 avr. 2024
Thank you for your feedback.

10/10 Excellent

Roddy

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When I got there front desk would refuse to check me in a few hours early even though there was a “early check in” option, ok fine. The worst part was knowing I was staying 2 nights in the hotel and on night 1 my key card didn’t work anymore. I go down to ask why and in the system I was “checked out early”. Which was not true, a complete nightmare. Never again. Never ever ever again.
Séjour de 2 nuits en avril 2024
Réponse de GM le 11 avr. 2024
Thanks for the feedback.

10/10 Excellent

Della

Séjour de 1 nuit en avril 2024
Réponse de GM le 25 avr. 2024
Thank you

10/10 Excellent

Dymond

Séjour de 1 nuit en mars 2024
Réponse de GM le 28 mars 2024
Thank you

2/10 Horrible

Trevor Lee

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de GM le 28 mars 2024
Thanks

8/10 Bien

Sara

Séjour de 1 nuit en mars 2024
Réponse de GM le 15 avr. 2024
Thank you

2/10 Horrible

Shanita

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
A guy was rolling a blunt at the front desk, safety lock on room door was loose, night stand was missing a the draw, lamp had rust stains we checked out the same night !
Séjour de 1 nuit en mars 2024
Réponse de gm le 25 mars 2024
Thank you for your feedback

2/10 Horrible

Martin

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Sheets were stained was there 10 minutes and left took video and pics
Séjour de 1 nuit en mars 2024
Réponse de GM le 25 mars 2024
We appreciate your feedback

2/10 Horrible

Margarita

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The area is dangerous, there no parking, homeless all around area. Hotels does not look like the pictures. I was dying for morning to come to leave..so loud inside outside wow horrible
Réponse de GM le 25 mars 2024
Thank you for your feedback

10/10 Excellent

Marnell

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice rooms but order door dash in maybe I wouldn’t adventure too much out in the night unless you have a car
Séjour de 1 nuit en mars 2024
Réponse de GM le 25 mars 2024
Thank you for your feedback.

4/10 Médiocre

Dymond

Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en février 2024
Réponse de GM le 1 mars 2024
Thank you for your feedback

4/10 Médiocre

Elizabeth

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Much smaller than expected, room was clean but there were water marks on the ceiling in the bedroom and the shower handle was broken so it was very difficult to get hot water. Ended up checking out a night early and cutting the trip short. Staff was nice and I was impressed with the one lady’s handling of another rude guest.
Réponse de GM le 27 févr. 2024
We appreciate your feedback.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Friendly staff, but everything else was subpar
The neighborhood is not nice. We heard a gunshot in the night. The bathroom toilet was not clean and the smoke detector was covered with a plastic bag and dangling by a cord from the wall. The breakfast was not good. The milk was slightly soured, the bread was hard and the plastic wear was very flimsy. And each time I needed a napkin I had to open a new pack of plastic wear. But, and a BIG but. The staff at check-in (11pm) and that morning was very friendly and understanding when we asked for someone to clean the bathroom and then asked to check-out early the next morning and have our reservation cancelled. Your staff's friendliness and hospitality is your only saving grace at this point.
Séjour de 3 nuits en février 2024
Réponse de GM le 27 févr. 2024
We appreciate your feedback.

4/10 Médiocre

Bernard

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not great
Just a bad experience from the moment I checked there was some disgusting looking stuff on the counter as well as what looked like red wig hair. the desk guy was decent enough I guess if I had to say something nice it would be the bathroom was clean and decent in the room. Just not a good atmosphere really did not feel safe so we went to the concert and drove home lost a hundred bucks place is just dated and had a smell that was not great I would not recommend it to anyone honestly. my son actually said he would give me the hundred dollars and drive home to not stay there.
Séjour de 1 nuit en février 2024
Réponse de GM le 27 févr. 2024
Thank you for your feedback

10/10 Excellent

Valerie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bryant and the staff were super friendly and helpful.
Séjour de 3 nuits en janvier 2024
Réponse de GM le 19 févr. 2024
Thank you.

2/10 Horrible

Starling

Séjour de 1 nuit en février 2024
Réponse de GM le 12 févr. 2024
We are sorry that your stay was not to your satisfaction. We do appreciate your feedback.

10/10 Excellent

Deontrae

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful affordable clean convenient and accessible
Séjour de 1 nuit en janvier 2024
Réponse de GM le 9 févr. 2024
Thank you

8/10 Bien

mark

It was ok
Séjour de 2 nuits en janvier 2024
Réponse de GM le 7 févr. 2024
Thank you

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Environment not safe, inside smelling, noisy from the outside, I did not even stay upto 10minutes and canceled. Even though I was charged for a night which is not suppose to be.
Séjour de 2 nuits en février 2024
Réponse de GM le 5 févr. 2024
Thank you for your feedback.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de GM le 6 févr. 2024
Thank for the feedback

2/10 Horrible

Sherri

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The lack of cleanliness was unreal. There was hair everywhere when we arrived, and a window was left open. The smoke alarm was hanging off the wall and most of the furniture had missing finishes. The linen were dingy yellow color, and there was no soap. I was asked to give a $25 cash deposit but not a credit card for incidentals. I have included a picture of their pillows.
Séjour de 2 nuits en janvier 2024
Réponse de GM le 5 févr. 2024
The 25 fees was for an early check in, we don't ask for a credit card for incidentals if there's one on file. We do apologize for the bad experience you had at our hotel.

2/10 Horrible

Emmanuel, Spring

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Worse place ever , very dirty , unprofessional, lied about parking in their description, lobby filled with homeless people Elevator smells bad and doesn’t work. Room does not have sheet or iron I’ll never book here , and I recommend any one else not too
Séjour de 2 nuits en janvier 2024
Réponse de GM le 29 janv. 2024
Mr. Emmanuel as explained upon check in, there's no parking at the hotel, we are in the middle of Baltimore city so there are parking garages and metered parking. I will check the room that you were in and find out why those things were not there. We inspect rooms daily and replenish what people take away from the room on daily basis.

2/10 Horrible

Amber

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The wood in room had been chewed by a dog peices were missing off dresser, the room smelled of dog pee, i waited 2 and 1/2 days for toilet paper, lost power for 11 hours and i am handicapped, stuck on 2nd floor noone came to tell me anything with elevator not working or ask if needed help
Séjour de 1 nuit en janvier 2024
Réponse de GM le 28 janv. 2024
Half of Baltimore city was out of power after 11 pm, there was only one lady at the desk. We do apologize for not checking up on you, but this is a hotel, and we do no disturb our guests