Hello Pauline,Thank you for your review and for bringing those issues to our attention. We apologize and will work very hard on correcting those points. I would like to point out that you stayed with us during rainy season (and paid a deeply discounted low season price) and even with weekly pool cleaning and maintenance, the rain can affect the appearance of the water in the pool. By no means is it dirty, it's just a temporary chemical imbalance. We are a small hotel and we apologize that your wait was longer than usual for breakfast, but you arrived when seven other guests were before you.The staff was aware of your 23 credit from Expedia, and it would have been applied to your bill, but you did not consume anything in the restaurant apart from the free breakfast. There is no physical "voucher", so you may want to check the terms of the VIP program.We are happy that you at least enjoyed the views and the balcony. Thanks again and greetings from Tiki Villas Rainforest Lodge.

Thank you for visiting us and we hope to welcome you back!

Merci d'avoir choisi notre hôtel et pour votre commentaire. Comme vous pouvez l'imaginer, la forêt tropicale et tout ce qui l'accompagne peut faire de l'entretien un défi permanent. Bien que nous soyons déçus d'apprendre que certains aspects de votre séjour auraient pu être améliorés, sachez que nous sommes en train de rénover les chambres et d'apporter des améliorations à la propriété, dont beaucoup ont déjà été achevées. Nous aurions volontiers changé de chambre mais nous étions complets car c'était la haute saison. Veuillez accepter nos excuses et nous espérons avoir l'opportunité de vous accueillir à nouveau et de rendre votre séjour de qualité supérieure.

Comme vous avez choisi de ne le mentionner à aucun membre de notre personnel pendant votre séjour et que vous êtes parti rapidement avant l'arrivée de la police. Nous, ainsi que la police, avons de sérieuses questions concernant votre motivation à porter une telle accusation. Au cours de nos 12 années de gestion de cette propriété, nous n'avons jamais reçu de suggestions de vol. De plus, chaque villa possède son propre coffre-fort individuel.

Hola Annick, thank you for your stay and for this great review, very pleased that you enjoyed the service and facilities. Unfortunately the sounds of the road down the hill is out of our hands, have a wonderful time at Drake Bay.

Thank you for your stay Alain!

Merci pour ton commentaire. Très bonne observation, nous ferons la correction prochainement. Je vous remercie Pura Vida

Dear Guest, thank you for your review. Best regards.

Dear Guest, thank you for your magnificent review, we hope to see you again. Pura Vida!

Hello and thank you for your review. We're very happy that you loved your stay here, it was a pleasure to host you. Hope to see you soon in the future. Pura Vida!!!

Thank you very much for your stay and review.. We're so glad you took time to share this experience.

Thank you so much for staying with us and for your valuable feedback. We hope to welcome you again soon!

Hi David, thank you for choosing to stay with us. We are disappointed that you found so many faults with the property, but we feel it is important to reply to a couple of important points.We have received the Traveler's Choice award every year since 2012, including this year (2023), indicating that most of our guests enjoy their time with us. We do not recommend our guests drink the water as it comes directly from a natural spring (which is why we supply drinking water in the rooms and in the restaurant) but it is absolutely safe for brushing your teeth, bathing, etc. We appreciate the rest of your feedback so we can continue to improve the property and the level of service we provide.

Muchísimas gracias por visitarnos!

Thank you so much for all the wonderful comments. It was a pleasure meeting you both and having you as guests. Please do come back to visit!

Thank you so much for visiting us!

Now for the facts: you made a reservation for three people, but showed up with four and became angry when I told you that we would have to charge for the extra person (something that all hotels do), and asked me what exactly the extra charge was for. I explained that the 25 goes towards breakfast, electricity, water, laundry, etc. You then wanted a third bed in the room, which is something we do not offer, but we agreed that you could put your own blow up mattress in the room as long as it fit. Perhaps you weren't pleased with the answers, but at no time were we unkind in any way.

Muchas gracias por visitarnos!

Hello Jessica! We're pleased to hear that you enjoyed your time with us overall. We apologize for the inconvenience with the bathroom. If you had let us know while you were here perhaps we could have resolved it, but thank you for letting us know so we can continue to improve!

Gracias por visitarnos!

Hola Daphne, thank you very much for your stay and review. The Ceviche will be waiting for you. Best wishes from TikiVillas.

Dear Jose, thank you for your stay and great comment. We hope to see you for a second time. Pura Vida!

So delighted to hear that you enjoyed your stay with us and that our staff made your experience a pleasant one. We will certainly look into the issue with the restaurant, and thank you for the feedback!

Hey Carl! We're glad you enjoyed the view and our onsite restaurant Las Velas. Also, very proud of the team at TikiVillas for the effort they put in and making your stay a positive experience. We loved having you here, still laughing at "Gogomli"! Thanks for the awesome feedback, we recently placed new terrace tables and will continue improving the villas. Say hi to Cheryl, hope to see both of you again in TikiVillas! Pura vida!

Hi Christa! What a lovely review, we are delighted you had the chance to relax at TikiVillas and enjoy the surroundings, the views from up the hill can be stunning, especially during a Costa Rican sunset. We hope you can come back for another visit soon! Pura vida!

Hi Marcel, thanks for you honest review. We are glad you had a good time in TikiVillas, for us it´s a real pleasure. We are planning on making some changes in the menu, your feedback comes in perfect time to take it into account, maybe bigger portions. It was great having Andrea and you here! Take care. Pura vida from the TikiVillas Team!

Hi Alison, thanks for your fantastic review! We are delighted that you had a good time in TikiVillas, for us, it's a pleasure. I hope we can see you and Cameron again in the future! Take care and Pura vida!!

Hi Jennifer, Thanks for your wonderful review, we are very glad you enjoyed yourself at TikiVillas. Proudly, our team is currently implementing changes in the menu so we can offer different options (vegan and Gluten Free, for example). Hopefully for your next visit we'll have other alternatives for breakfast, lunch and dinner. Pura vida! Happy Holidays and best regards, TikiVillas Team

Hallo Oliver, wir freuen uns über Ihr Feedback zu Ihren Erfahrungen bei TikiVillas. Aufgrund unvorhergesehener Veränderungen im Zusammenhang mit der Pandemie waren einige Bereiche des Hotels betroffen. Seit Ihrem Aufenthalt haben wir jedoch ein neues Management-Team aufgenommen, das Restaurant mit neuen Möbeln wiedereröffnet und die Villen erheblich verbessert, um die in Ihrer Bewertung beschriebenen Probleme zu lösen. Wir freuen uns jedoch über Ihre Kommentare, da sie uns helfen, das Erlebnis zukünftiger Gäste weiter zu verbessern.

Dear Jose, thank you for your stay, we hope to see you agian. Pura Vida!

Hola Carlos, muchas gracias por su comentario. Fue un placer poderles atender y que le haya gustado las villas. Gracias por mencionar el tema del desayuno, vamos a tenerlo en cuenta para mejorar los tiempos de comida. Saludos desde Uvita!

Hello Manuela, thank you for your stay at TikiVillas, it was a pleasure to host you. We apologize for the extra charge; it was corrected immediately. We usually work with tour operators that offer surfing classes and other guests seem to love them, we are sorry this was not the case. Pura Vida from Uvita!

Thank you for staying with us!

Thank you for your stay! Pura Vida.

Dear Guest, thank you for taking your time to post a review, we take this to improve and correct small issues for future guests, thank you for letting us know! Hopefully we can prove you different in the future, best regards.

Hello Joe, thank you for your review. We hope you can visit us again in the future.

Hello Julie, we thank you for your review. We are very sorry about the internet, unfortunately is provided by a third party company whom are trying to improve however the remote location and being in the middle of the jungle makes it difficult. The idea at TikiVillas is for the guest to disconnect from the real world. Pura Vida!

Dear guest, thank you for staying at TikiVillas, it was great to have you. We appreciate your comments, will help us know where it's needed to improve to provide an outstanding service all way around. kind regards.

Dear Guest, thank you very much for taking the time to give us a rating, we are very happy to hear that you had a fantastic stay, pura vida!

Hello Raydel, thank you for you great review, we enjoyed your stay as well. Kind regards from the Tiki Staff! Happy New Year!

Dear Guest, Thank you very much for your stay and for taking the time to rate us! Pura Vida!