Vue de la chambre

Avis sur Radisson Hotel Baku

4 out of 5
Radisson Hotel Baku
Azadlig Avenue 1, Baku

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 95 avis sur 241." "
Note des voyageurs de 8 (Bien), d’après 111 avis sur 241." "
Note des voyageurs de 6 (Satisfaisant), d’après 24 avis sur 241." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 241." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 241." "

9,0/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Patrick

Voyage d’affaires
Séjour de 3 nuits en janvier 2023
Réponse de Nadine Fernbacher / General Manager le 27 févr. 2023
Dear Patrick,It was our pleasure to have you as our guest and we thank you for choosing Park Inn by Radisson Baku.We are thrilled to learn that we were able succeed your expectations during your stay and your positive feedback will be shared among our team. Also constructive comments have been taken positively on board and necessary measures will be taken to avoid such inconveniences in the nearest future.We look forward to welcoming you back at Park Inn by Radisson Baku in the nearest future!Yours sincerely,Nadine Fernbacher General Manager Park Inn by Radisson Baku

8/10 Bien

nader

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DECOUVERTE
Séjour de 7 nuits en juillet 2019
Réponse de Nadine Fernbacher / General Mnager le 12 août 2019
Dear Nader, Thank you very much for taking time and posting your review. It is a great pleasure for us to learn that you enjoyed your stay and I thank you for recommending and sharing your positive comments about our hotel. I am looking forward to seeing you in the nearest future! Yours sincerely, Nadine Fernbacher General Manager

10/10 Excellent

Gaetan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top
Great location, great and welcoming staff, all the co fort you need and a 5 star breakfast!
Séjour de 3 nuits en mars 2019
Réponse de Nadine Fernbacher le 1 avr. 2019
Dear Gaetan, Thank you very much for the positive review! I am pleased to learn that you were happy with your stay and appreciated the hotel's location, our Team & their attitude as well as the breakfast buffet. Looking forward to welcome you back soon again. Best wishes, Nadine Fernbacher General Manager Park Inn by Radisson Baku Hotel

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Idéalement placé près de la mer et du centre ville pour un prix raisonnable. Bon petit déjeuné!
Séjour de 2 nuits en octobre 2017
Dear Guest, Thank you very much for your warm feedback! I was truly delighted to learn that you enjoyed your stay and appreciated the hotel's location and our breakfast buffet. I believe that after experiencing Park Inn atmosphere with us, you will become a great fan of Park Inn hotels worldwide. We look forward to welcoming you back soon again! Best wishes, Eylem Findik General Manager Park Inn by Radisson Baku Hotel

8/10 Bien

konstantin

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
La proprete de la chambre laisse a desirer. La salle de bains : problemes avec l'evacuation d'eau au lavabo,

8/10 Bien

Adrien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Husain

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mai 2024

8/10 Bien

Vijay

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel. Good services. Excellent location..
Séjour de 1 nuit en avril 2024
Réponse de Peter Sivy | General Manager | Radisson Hotel Baku le 6 mai 2024
Dear Vijay,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience was during their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your recent stay at Radisson Hotel Baku was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with recommendable memories.Yours sincerely,Peter Sivy General Manager Radisson Hotel Baku

10/10 Excellent

Fawaz, springfield gardens

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I strongly recommend this hotel
Séjour de 3 nuits en avril 2024
Réponse de Peter Sivy | General Manager | Radisson Hotel Baku le 6 mai 2024
Dear Fawaz,Thank you for sharing your feedback on this platform after your stay at Radisson Hotel Baku.Your great feedback motivate us and we are very glad to know that we were able to make your stay a memorable as well as recommendable.We look forward to have the chance to welcome you back again once you will visit Azerbaijan!Yours sincerely,Peter Sivy General Manager Radisson Hotel Baku

10/10 Excellent

Saumya

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Close to all prominent areas of the city. Opposite to a mall and walkable to Caspian sea area. Overlooking Caspian sea. Amazing breakfast buffet. Would highly recommend this property.
Séjour de 3 nuits en mars 2024
Réponse de Peter Sivy | General Manager | Radisson Hotel Baku le 2 avr. 2024
Dear Saumya,Thank you very much for taking the time to write about your recent experience at Radisson Hotel Baku. We really appreciate your tremendous feedback.Our main goal is to be the best home away from home for our guests and we work hard everyday to maintain our high level of service, while keeping a friendly environment and creating a personalized experience.We are honored that you choose Radisson Hotel Baku and we look forward to welcoming you back again.Yours sincerely,Peter SivyGeneral ManagerRadisson Hotel Baku

2/10 Horrible

Jitae

Séjour de 1 nuit en février 2024
Réponse de Peter Sivy | General Manager | Radisson Hotel Baku le 29 févr. 2024
Dear Jitae,At the very outset we would like to thank you for choosing Radisson Hotel Baku during your short visit in Azerbaijan and for taking the time to share with us your feedback concerning your stay. Please accept our sincere apologies for the inconvenience you may have experienced. We take a great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.We would hope that we will have another chance to welcome you at the Radisson Hotel Baku in the nearest future.Yours sincerely,Peter Sivy General Manager Radisson Hotel Baku

10/10 Excellent

Josephine

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful rooms and great service! Would highly recommend staying here!
Séjour de 8 nuits en février 2024
Réponse de Peter Sivy | General Manager | Radisson Hotel Baku le 2 avr. 2024
Dear Josephine,Thank you for sharing your review about your recent stay at the Radisson Hotel Baku.We are delighted to know that we were able to meet your expectation and provide you with a wonderful time with us. It is our aim to always meet our guests’ expectations and your perfect ratings for the hotel’s products, facilities and services do bring a lot of encouragement to the whole team. Thank you very much.We look forward to welcoming you back to Radisson Hotel Baku and we do hope that we would be able to continually serve you well on your future stays with us.Yours sincerely,Peter SivyGeneral ManagerRadisson Hotel Baku

10/10 Excellent

Dirk

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tolle Unterkunft in einer tollen Stadt
Baku hat mehr zu bieten, wie ich dachte
Séjour de 4 nuits en février 2024
Réponse de Peter Sivy | General Manager | Radisson Hotel Baku le 16 févr. 2024
Dear Dirk,It was our pleasure to have you as our guest and we thank you for choosing Radisson Hotel Baku.We are thrilled to learn that we were able succeed your expectations during your stay and your positive feedback will be shared among our team. Thank you once again for your time and such great review on our page.We look forward to welcoming you back at Radisson Hotel Baku in the nearest future!Yours sincerely,Peter Sivy General Manager Radisson Hotel Baku

10/10 Excellent

Fernando

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I will come back to the Radisson blue
Excellent service during checking in and check out !! The restaurant is also very good service
Séjour de 4 nuits en février 2024
Réponse de Peter Sivy | General Manager | Radisson Hotel Baku le 13 févr. 2024
Dear Fernando,Thank you very much for taking the time to write about your recent experience at Radisson Hotel Baku. We really appreciate your tremendous feedback.Our main goal is to be the best home away from home for our guests and we work hard everyday to maintain our high level of service, while keeping a friendly environment and creating a personalized experience.We are honored that you choose Radisson Hotel Baku and we look forward to welcoming you back again.Yours sincerely,Peter Sivy General Manager Radisson Hotel Baku

10/10 Excellent

Anthony G

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicely renovated, good restaurant, efficient friendly staff
Séjour de 1 nuit en janvier 2024
Réponse de Peter Sivy | General Manager | Radisson Hotel Baku le 13 févr. 2024
Dear Anthony G,We would like to express our gratitude for the ratings you have made about your recent visit. They help us to understand how our guests experience was during their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your recent stay at Radisson Hotel Baku was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with recommendable memories.Yours sincerely,Peter Sivy General Manager Radisson Hotel Baku

10/10 Excellent

Orkhan

Séjour de 3 nuits en janvier 2024
Réponse de Peter Sivy | General Manager | Radisson Hotel Baku le 13 févr. 2024
Dear Orkhan,Thank you very much for taking time and posting your review. It is a great pleasure for us to learn that you enjoyed your stay and I thank you for recommending and sharing your positive comments about our hotel.I am looking forward to seeing you in the nearest future!Yours sincerely,Peter Sivy General Manager Radisson Hotel Baku

10/10 Excellent

Miriam

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Peter Sivy | General Manager | Radisson Hotel Baku le 13 févr. 2024
Dear Miriam,Thank you very much for taking time and posting your review. It is a great pleasure for us to learn that you enjoyed your stay and I thank you for recommending and sharing your positive comments about our hotel.I am looking forward to seeing you in the nearest future!Yours sincerely,Peter Sivy General Manager Radisson Hotel Baku

8/10 Bien

Samip

Séjour de 1 nuit en janvier 2024
Réponse de Peter Sivy | General Manager | Radisson Hotel Baku le 13 févr. 2024
Dear Samip,It was our pleasure to have you as our guest and we thank you for choosing Radisson Hotel Baku.We are thrilled to learn that we were able succeed your expectations during your stay and your positive feedback will be shared among our team. Thank you once again for your time and such great review on our page.We look forward to welcoming you back at Radisson Hotel Baku in the nearest future!Yours sincerely,Peter Sivy General Manager Radisson Hotel Baku

6/10 Satisfaisant

Gaurav

Séjour de 2 nuits en janvier 2024
Réponse de Peter Sivy | General Manager | Radisson Hotel Baku le 13 févr. 2024
Dear Gaurav,It was our pleasure to have you as our guest and we thank you for choosing Radisson Hotel Baku.We are thrilled to learn that we were able succeed your expectations during your stay and your positive feedback will be shared among our team. Also constructive ratings have been taken positively on board for future improvements.We look forward to welcoming you back at the Radisson Hotel Baku in the nearest future!Yours sincerely,Peter Sivy General Manager Radisson Hotel Baku

10/10 Excellent

Nadhmi

Séjour de 3 nuits en décembre 2023
Réponse de Peter Sivy | General Manager | Radisson Hotel Baku le 13 févr. 2024
Dear Nadhmi,Thank you very much for taking time and posting your review. It is a great pleasure for us to learn that you enjoyed your stay and I thank you for recommending and sharing your positive comments about our hotel.I am looking forward to seeing you in the nearest future!Yours sincerely,Peter Sivy General Manager Radisson Hotel Baku

10/10 Excellent

Evgeniia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Radisson is Radisson
♥️
Séjour de 4 nuits en octobre 2023
Réponse de Peter Sivy | General Manager | Radisson Hotel Baku le 13 févr. 2024
Dear Evgeniia,Thank you for sharing your review about your recent stay at the Radisson Hotel Baku.We are delighted to know that we were able to meet your expectation and provide you with a wonderful time with us. It is our aim to always meet our guests’ expectations and your perfect ratings for the hotel’s products, facilities and services do bring a lot of encouragement to the whole team. Thank you very much.We look forward to welcoming you back to Radisson Hotel Baku and we do hope that we would be able to continually serve you well on your future stays with us.Yours sincerely,Peter Sivy General Manager Radisson Hotel Baku

10/10 Excellent

Evgeniia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Radisson is Radisson
Highly recommended! Very attentive personnel, good housekeeping, big lobby, classy restaurant / bar. And what a fantastic view out of window!!! Romantic landscapes to paint, relax, meditate and be happy! The core of Baku iwhich s Bulevard is opposite the hotel so you go for a walk immediately crossing the street. Other central points are reachable in 5 - 7 minutes. Classy sounourn in the core of splendid city ;)))
Séjour de 2 nuits en octobre 2023
Réponse de Peter Sivy | General Manager | Radisson Hotel Baku le 13 févr. 2024
Dear Evgeniia,Thank you for sharing your review about your recent stay at the Radisson Hotel Baku.We are delighted to know that we were able to meet your expectation and provide you with a wonderful time with us. It is our aim to always meet our guests’ expectations and your perfect ratings for the hotel’s products, facilities and services do bring a lot of encouragement to the whole team. Thank you very much.We look forward to welcoming you back to Radisson Hotel Baku and we do hope that we would be able to continually serve you well on your future stays with us.Yours sincerely,Peter Sivy General Manager Radisson Hotel Baku

6/10 Satisfaisant

Joanne

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Convenient location. Some of the staff provided good service but some seems really frustrated when you clarified with them about certain mistakes they made. The room key doesnt work for me everyday! Even from the second time onwards, I never kept it near my phone!
Séjour de 3 nuits en novembre 2023
Réponse de Peter Sivy | General Manager | Radisson Hotel Baku le 29 nov. 2023
Dear Joanne,Thank you very much for taking the time to write about your recent experience at Radisson Hotel Baku. We really appreciate your tremendous feedback.Our main goal is to be the best home away from home for our guests and we work hard everyday to maintain our high level of service, while keeping a friendly environment and creating a personalized experience. In the other hand we will look through your valuable comments regarding aroused issues to discuss with related departments for future improvements.We are honored that you choose Radisson Hotel Baku and we look forward to welcoming you back again.Yours sincerely,Peter Sivy General Manager Radisson Hotel Baku

8/10 Bien

WANSEUNG

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
오션뷰의 창밖 도로에서 밤낮 가리지 않고 들려오는 자동차 소리가 시끄럽고, 청소의 미세한 부분에서 조금 부족함
Séjour de 6 nuits en novembre 2023
Réponse de Peter Sivy | General Manager | Radisson Hotel Baku le 29 nov. 2023
Dear Wanseung,Thank you very much for taking the time to write about your recent experience at Radisson Hotel Baku. We really appreciate your tremendous feedback.Our main goal is to be the best home away from home for our guests and we work hard everyday to maintain our high level of service, while keeping a friendly environment and creating a personalized experience. In the other hand we will look through your valuable comments regarding aroused issues to discuss with related departments for future improvements.We are honored that you choose Radisson Hotel Baku and we look forward to welcoming you back again.Yours sincerely,Peter Sivy General Manager Radisson Hotel Baku

10/10 Excellent

EIJI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Peter Sivy | General Manager | Radisson Hotel Baku le 16 nov. 2023
Dear Eiji ,First of all, we would like to thank you for choosing to stay at the Radisson Hotel Baku and taking the time to express your recent experience. We are very happy to read that your overall experience with us was up to your expectation and you were pleased with the service you have received from our team. Please note that your great feedback will be shared. We hope your travel plans will allow you another visit to Baku and we will have the pleasure of welcome you again in the nearest future!Yours sincerely,Peter SivyGeneral ManagerRadisson Hotel Baku

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good business hotel
Séjour de 5 nuits en octobre 2023
Réponse de Peter Sivy | General Manager | Radisson Hotel Baku le 22 oct. 2023
Dear Guest,First of all, we would like to thank you for choosing to stay at the Radisson Hotel Baku and taking the time to express your recent experience.We are very happy to read that your overall experience with us was up to your expectation and you were pleased with the service you have received from our team. Please note that your great feedback will be shared.We hope your travel plans will allow you another visit to Baku and we will have the pleasure of welcome you again in the nearest future!Yours sincerely,Peter SivyGeneral ManagerRadisson Hotel Baku

2/10 Horrible

Mehmet Akif

Séjour de 1 nuit en octobre 2023
Réponse de Peter Sivy | General Manager | Radisson Hotel Baku le 29 oct. 2023
Değerli Mehmet bey,Öncelikle değerli zamanınızı ayırıp, otelimizde yaşamış olduğunuz tecrübeyi bizlerle paylaştığınız için çok teşekkür ederiz.Verdiğimiz servis kalitesini her geçen gün iyiden daha iyiye arttırmak siz değerli misafirlerimizin yorumlarıyla mümkün olmaktadır ve her bir yorumunuz bizler için büyük önem taşımaktadır. Nazik ve yapıcı geri bildirimizin yönetim ekibimiz tarafından değerlendirileceğini bildirmek isteriz.Umuyoruz ki en yakın zamanda otelimiz hakkındaki olumsuz izleniminizi düzeltmek için sizi yeniden otelimizde ağırlama şansını elde ederiz.Saygılarımızla,Peter Sivy Genel Mudur Radisson Hotel Baku

8/10 Bien

LUIS

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Peter Sivy | General Manager | Radisson Baku le 18 oct. 2023
Dear Luis,It was our pleasure to have you as our guest and we thank you for choosing Radisson Hotel Baku.We are thrilled to learn that we were able succeed your expectations during your stay and your positive feedback will be shared among our team.We look forward to welcoming you back at the Radisson Hotel Baku in the nearest future!Yours sincerely,Peter Sivy General Manager Radisson Hotel Baku

10/10 Excellent

Evgeniia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Radisson is Radisson
Séjour de 7 nuits en septembre 2023
Réponse de Peter Sivy | General Manager | Radisson Hotel Baku le 11 oct. 2023
Dear Evgeniia,Thank you very much for your loyalty as well as taking the time to share your positive feedback about your recent stay and remarkable experience with us.First of all we are very happy to be able to host you in Radisson Hotel Baku. It is a true pleasure for us to read your thoughtful comments and we are glad to hear that we were able to meet your every single expectation in overall.We place great value in your custom, and your continued relationship with Radisson Hotel Baku!Yours Sincerely,Peter Sivy General Manager Radisson Hotel Baku

2/10 Horrible

jan

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Een 2
Het is een slecht hotel. Klantvriendelijkheid ,service is zondermeer beneden peil. Volstrekt geen oog voor klant. Het interesseert ze niets.
Séjour de 3 nuits en septembre 2023
Réponse de Peter Sivy | General Manager | Radisson Baku le 24 sept. 2023
Dear Jan Bakker,Thank you for writing your review on Hotels.com following your visit to the Radisson Hotel Baku. Please be assured that we treat all our guest feedbacks with the utmost importance and having read your review, we are concerned to know that your stay was not up to your expectations on this occasion. After careful investigation we were found out that your reservation went through "No show" status and you did not stay in the hotel. Therefore, described experience unfortunately does not correspond to real experience. I hope you will have an opportunity to stay here at Radisson Hotel Baku and see Azeri finest hospitalityWe hope to see you among our guests and make your stay recommendable. Yours sincerely,Peter Sivy General Manager Radisson Hotel Baku

8/10 Bien

Üstün, Erftstadt

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ein empfehlenswertes Hotel mit der Nähe zur Stadtmitte, sehr nettes Personal. Gerne wieder eine gute Zeit allen
Séjour de 4 nuits en septembre 2023
Réponse de Peter Sivy | Generalmanagerin | Radisson Baku le 24 sept. 2023
Sehr geehrter Ustun, Herzlichen Dank, dass Sie sich die Zeit genommen haben und für Ihr Feedback zu Ihrem Aufenthalt im Radisson Hotel Baku. Es hat uns sehr gefreut, Sie bei uns herzlich begrüßen zu dürfen! Sehr freut es uns, zu lesen, dass Sie mit den Serviceleistungen unserer Mitarbeiter, und die Lage zufrieden waren. Wir würden uns sehr freuen, wenn wir Sie bald wieder im Radisson Baku begrüßen dürfen. Mit freundlichen Grüße, Peter Sivy Generalmanagerin Radisson Hotel Baku

8/10 Bien

Üstün, Erftstadt

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alles sehr schön vor allen Dingen sehr nettes und hilfreiches Personal ! gerne wieder
Séjour de 2 nuits en septembre 2023
Réponse de Peter Sivy | Generalmanagerin | Radisson Baku le 24 sept. 2023
Sehr geehrter Ustun, Herzlichen Dank, dass Sie sich die Zeit genommen haben und für Ihr Feedback zu Ihrem Aufenthalt im Radisson Hotel Baku. Es hat uns sehr gefreut, Sie bei uns herzlich begrüßen zu dürfen! Sehr freut es uns, zu lesen, dass Sie mit den Serviceleistungen unserer Mitarbeiter, und die Lage zufrieden waren. Wir würden uns sehr freuen, wenn wir Sie bald wieder im Radisson Baku begrüßen dürfen. Mit freundlichen Grüße, Peter Sivy Generalmanagerin Radisson Hotel Baku

8/10 Bien

Üstün, Erftstadt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alles sehr schön und in Ordnung und empfehlenswert
Séjour de 1 nuit en septembre 2023
Réponse de Peter Sivy | Generalmanagerin | Radisson Hotel Bak le 20 sept. 2023
Sehr geehrter Ustun, Herzlichen Dank, dass Sie sich die Zeit genommen haben und für Ihr Feedback zu Ihrem Aufenthalt im Radisson Hotel Baku. Es hat uns sehr gefreut, Sie bei uns herzlich begrüßen zu dürfen! Sehr freut es uns, zu lesen, dass Sie mit den Serviceleistungen unserer Mitarbeiter, und die Lage zufrieden waren. Wir würden uns sehr freuen, wenn wir Sie bald wieder im Radisson Baku begrüßen dürfen. Mit freundlichen Grüße, Peter Sivy Generalmanagerin Radisson Hotel Baku

10/10 Excellent

Fatih

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mükemmel
Séjour de 4 nuits en septembre 2023
Réponse de Genel Mudur | Peter Sivy | Radisson Hotel Baku le 20 sept. 2023
Değerli Fatih Bey,Sizi ağırlayabilme fırsatı bularak memnuniyetinizi öğrenmiş bulunmaktan onur duyduk.Kalışınız sırasında genel olarak beklentilerinizi karşılamayı başardığımızı öğrenmekten memnuniyet duyduk. Tüm çalışanlarımız sizlere güler yüz ile en iyi hizmeti vermeye çalışmaktadırlar, bu çabanın sizler tarafından fark ediliyor olması bizleri ziyadesi ile memnun etmektedir.Otelimize gösterdiğiniz ilgiye teşekkür eder, size en yakın zamanda tekrar ''Hoş geldiniz'' diyebilmeyi dileriz.Saygılarımızla,Genel Mudur Peter Sivy Radisson Hotel Baku

8/10 Bien

AMINE

Séjour de 3 nuits en août 2023
Réponse de Peter Sivy | General Manager | Radisson Hotel Baku le 20 sept. 2023
Dear Amine,It was our pleasure to have you as our guest and we thank you for choosing Radisson Hotel Baku.We are thrilled to learn that we were able succeed your expectations during your stay and your positive feedback will be shared among our team.We look forward to welcoming you back at the Radisson Hotel Baku in the nearest future!Yours sincerely,Peter Sivy General Manager Radisson Hotel Baku

10/10 Excellent

CEM

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Peter Sivy le 17 août 2023
Dear Cem,Thank you very much for taking the time to write about your recent experience at Radisson Hotel Baku. We really appreciate your tremendous feedback.Our main goal is to be the best home away from home for our guests and we work hard everyday to maintain our high level of service, while keeping a friendly environment and creating a personalized experience.We are honored that you choose Radisson Hotel Baku and we look forward to welcoming you back again.Yours sincerely,Peter Sivy General Manager Radisson Hotel Baku

10/10 Excellent

Jeremy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had the Caspian sea view which was perfect. I really enjoyed the breakfast buffet and had some time to look through some of the books on display in the lobby which gave me further insight into this beautiful country. Decent sized mall steps away and much larger mall at 28 May area which is around 5-10 min drive (I walked there in about 1/2 hr and love the area.) Would definitely stay here again when in Baku.
Séjour de 1 nuit en mai 2023
Réponse de Nadine Fernbacher / General Manager le 8 juin 2023
Dear Jeremy,Thank you very much for your loyalty as well as taking the time to share your positive feedback about your recent stay and remarkable experience with us.First of all we are very happy to be able to host you in Radisson Hotel Baku. It is a true pleasure for us to read your thoughtful comments and we are glad to hear that we were able to meet your every single expectation in overall.We place great value in your custom, and your continued relationship with Radisson Hotel Baku!Yours Sincerely,Nadine Fernbacher General Manager Radisson Hotel Baku

10/10 Excellent

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was clean and comfortable. The staff was excellent and very friendly and helpful
Séjour de 5 nuits en mai 2023
Réponse de Nadine Fernbacher / General Manager le 8 juin 2023
Dear Richard, Thank you very much for choosing to stay at Radisson Hotel Baku. We are delighted that you have taken the time to share your experience especially regarding hotel services & colleagues who made your stay memorable. We look forward to welcoming you back soon. Best Regards, Nadine Fernbacher General Manager Radisson Hotel Baku.

8/10 Bien

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My stay was okay. It’s in a convenient location close to the sea, downtown, and a mall. I would return. The bed was really the only thing that was uncomfortable.
Réponse de Nadine Fernbacher / General Manager le 8 juin 2023
Dear Matthew, Thank you for sharing your feedback on this platform after your stay at Radisson Hotel Baku. Your great feedback motivate us and we are very glad to know that we were able to make your stay a memorable as well as recommendable. We look forward to have the chance to welcome you back again once you will visit Azerbaijan! Yours sincerely, Nadine Fernbacher General Manager Radisson Hotel Baku

8/10 Bien

HIKMET

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mai 2023
Réponse de Nadine Fernbacher / General Manager le 8 juin 2023
Dear Hikmet,Thank you for taking your time to leave a review after your recent stay at the Radisson Baku Hotel.I am very excited to learn that your stay with us was to your satisfaction. Together with our team we strive to provide the best service to all our guests and having received such positive reviews motivates us and gives a sign that all our efforts deliver a great guest experience.Thank you once again for choosing to stay at Radisson Hotel Baku and we look forward to welcoming you back again on your future visit to Azerbaijan.Yours sincerely,Nadine Fernbacher General Manager Radisson Hotel Baku

4/10 Médiocre

CHARLOTTE

Séjour de 6 nuits en avril 2023
Réponse de Nadine Fernbacher / General Manager le 23 mai 2023
Dear Charlotte,Hope you had a comfortable journey back home. Thank you for writing your review on this platform following your visit to th Radisson Hotel Baku. Please be assured that we treat all our guest feedbacks with the utmost importance and having read your review, we are concerned to know that your stay was not up to your expectations on this occasion. I would appreciate if you will able to share more details in this regards that negatively impacted to your overall experience.We hope to see you among our guests again and make your stay much more enjoyable!Yours sincerely,Nadine Fernbacher General Manager Radisson Hotel Baku

10/10 Excellent

Amer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was good .stuff try to help. Breakfast amazing
Séjour de 3 nuits en avril 2023
Réponse de Nadine Fernbacher / General Manager le 1 mai 2023
Dear Amer,Thank you so much for sharing such a beautiful and detail oriented feedback. Such reviews is the best compliment for us here at Park Inn by Radisson Baku as it is all about small touches that make big differences. We are very glad to know that you enjoyed your experience at our property.Thank you once again for choosing to stay at Park Inn by Radisson Baku and we look forward to welcoming you back again on your future visit to Baku.Yours sincerely,Nadine FernbacherGeneral ManagerPark Inn by Radisson Baku

10/10 Excellent

Ernesto, Boynton Beach

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a great experience. They checked in was incredible. The manager, Mr. OZHAN was extremely courteous professional offer me an upgrade and I had the opportunity to upgrade with. Yes an extra charge, but it was really worth it because I had to opportunity to have a beautiful ocean view in the 11th floor with a terrace which I highly recommend for whoever wants to have a fantastic night. he like I said was very attentive. He realize that it was our anniversary. And he went an extra mile being very courteous, making us feel at home for our wonderful anniversary. The place was fantastic. Location was incredible very close to everything and again, Mr. Ozhan is somebody to recognize. There is a lot of shopping around. The cinema is right across the street. Excellent place.
Séjour de 3 nuits en avril 2023
Réponse de Nadine Fernbacher / General Manager le 25 avr. 2023
Dear Ernesto,Thank you very much for your loyalty as well as taking the time to share your positive feedback about your recent stay and remarkable experience with us.First of all we are very happy to be able to host you in Park Inn by Radisson Baku. It is a true pleasure for us to read your thoughtful comments and we are glad to hear that we were able to meet your every single expectation in overall.We place great value in your custom, and your continued relationship with Park Inn by Radisson Baku!Yours Sincerely,Nadine Fernbacher General Manager Park Inn by Radisson Baku

2/10 Horrible

WALEED

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Disappointed
They gave me a very bad room with a very, very bad smell of sewage inside the room, knowing that I informed them + there is no lobby in the hotel because it is being renovated + breakfast is not good either + the reception is on the second floor, you have to go up the stairs with your bags
Séjour de 5 nuits en janvier 2023
Réponse de Nadine Fernbacher / General Manager le 11 janv. 2023
Dear Waleed,At the very outset we would like to thank you for choosing Park Inn by Radisson Baku during your short visit in Azerbaijan and for taking the time to share with us your feedback concerning your stay. Please accept our sincere apologies for the inconvenience you may have experienced. We take a great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. In the other hand as part of our promise to enhance our property and service, we are currently renovating areas of the hotel. Therefore please let me apologize for the inconvenience you had with the stairs to our entrance.Our bellboy team is around in the lobby and at the hotel entrance to help you with your luggage and make the arrival as convenient for you as possible. Beside that we are offering all services you are used to without limitations.In the future we will be pleased to welcome you in our new lobby and create memorable moments in our bar and restaurant. We would be pleased to welcome you again and hopefully we can persuade you then to receive your full rating.We thank you for your support and patience.With best regards,Nadine FernbacherGeneral Manager

10/10 Excellent

Ammar

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and awesome views
Réponse de Nadine Fernbacher / General Manager le 10 janv. 2023
Dear Ammar,Thank you very much for taking time and posting your review. It is a great pleasure for us to learn that you enjoyed your stay and I thank you for recommending and sharing your positive comments about our hotel.I am looking forward to seeing you in the nearest future!Yours sincerely,Nadine Fernbacher General Manager Park Inn by Radisson Baku

8/10 Bien

Jeppe Lund

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022
Réponse de Nadine Fernbacher / General Manager le 27 déc. 2022
Dear Jeppe Lund,Thank you very much for taking time and posting your review. It is a great pleasure for us to learn that you enjoyed your stay and I thank you for recommending and sharing your positive comments about our hotel.I am looking forward to seeing you in the nearest future!Yours sincerely,Nadine FernbacherGeneral ManagerPark Inn by Radisson Baku

10/10 Excellent

Yunis

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2022
Réponse de Nadine Fernbacher | General Manager le 30 nov. 2022
Dear Yunis,Thank you very much for taking time and posting your review. It is a great pleasure for us to learn that you enjoyed your stay and I thank you for recommending and sharing your positive comments about our hotel.I am looking forward to seeing you in the nearest future!Yours sincerely,Nadine FernbacherGeneral ManagerPark Inn by Radisson Baku

6/10 Satisfaisant

Evgeny

Séjour de 2 nuits en novembre 2022

6/10 Satisfaisant

ROBIN

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Convenient
Séjour de 2 nuits en mai 2022
Réponse de Nadine Fernbacher | General Manager le 10 juin 2022
Dear Robin, It was our pleasure to have you as our guest and we thank you for choosing Park Inn by Radisson Baku. We are thrilled to learn that generally we were able succeed your expectations during your stay. We look forward to welcoming you back at Park Inn by Radisson Baku in the nearest future! Yours sincerely, Nadine Fernbacher | General Manager | Park Inn by Radisson Baku

10/10 Excellent

BAHRIYE ISIL

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en mai 2022
Réponse de Nadine Fernbacher | General Manager le 16 mai 2022
Dear Bahriye Isil, Thank you very much for taking the time to write about your recent experience at Park Inn by Radisson Baku. We really appreciate your tremendous feedback. Our main goal is to be the best home away from home for our guests and we work hard everyday to maintain our high level of service, while keeping a friendly environment and creating a personalized experience. We are honored that you choose Park Inn by Radisson Baku and we look forward to welcoming you back again! Yours sincerely, Nadine Fernbacher | General Manager | Park Inn by Radisson Baku