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Avis sur Benguet Prime Hotel

3 out of 5
Benguet Prime Hotel
CORNER SESSION ROAD AND CALDERON STREET, Baguio

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 16 avis sur 85." "
Note des voyageurs de 8 (Bien), d’après 29 avis sur 85." "
Note des voyageurs de 6 (Satisfaisant), d’après 19 avis sur 85." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 85." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 85." "

6,4/10

Propreté

7,2/10

Personnel et service

5,6/10

Équipements

5,8/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

8/10 Bien

Juan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout était comme prévu.
Séjour de 2 nuits en décembre 2022

4/10 Médiocre

Glenn, Bellingham

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is obviously the oldest hotel in Baguio. They are not interested in fixing anything and everything is decrepit and completely falling apart. I would not suggest anyone from a different nation stay here. People who live in the Philippines would probably be OK with it because it is in a good location. The quality of the hotel and staff are extremely minimal at best.
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Glenn, Bellingham

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Banquet Prime hotel should be your last hotel on the list to check into. If you are not from the Philippines, this hotel is probably not for you. It is rough and very old. Baguio is all big city now. So the only thing good about this hotel is it’s location. It is within walking distance of the SM mall, park and City Hall, as well as numerous restaurants, the vegetable, fish and fruit market and numerous outside markets in the downtown corridor.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Gabby

Séjour de 2 nuits en avril 2024

10/10 Excellent

Joy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice people ❤️
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Teresita

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Entrance stair is unsafe guard said he saw many people tripped on the front entrance, dirty beddings, wet bathroom floor due to licking sink, limit 1/2 cup of coffee refill with charge
Séjour de 2 nuits en décembre 2023

6/10 Satisfaisant

Leif

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en novembre 2023

4/10 Médiocre

Gemma H.

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
I don’t like that their room key is so cheap, it broke when inserted to open the door. Worst, they asked me to pay for it.
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Anthony

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Kushen

Voyage d’affaires
Les points faibles : Confort de la chambre
Séjour de 1 nuit en août 2023

8/10 Bien

Gil

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
a step away to session road, easy walk to burnham park and shoemart.
Séjour de 1 nuit en août 2023

8/10 Bien

Katherine

I love the location of this property, it has easy access along the city. The internet is very weak though. I needed internet access as I work online. Other than that it’s a good stay. Thank you 🙏
Séjour de 3 nuits en juillet 2023

10/10 Excellent

Brian

Séjour de 2 nuits en juillet 2023

6/10 Satisfaisant

Larry

Les points forts : Propreté et personnel et service
The hotel has a great location on Session Road, close to everything. The staff was exeptional, going out of their way to personlally greet you and cater to your every request. The included breakfast was very good. The property is kept very clean. The room left more than a little to be desired, though. The bed was OK, having clearly seen a lot of action over the years. The furnishings are old and dated. My room had a small standing balcony open to the street, though closing the windows did surprisingly nothing to block out the noise when I was ready to go to sleep. The room itself was spacious with a sitting area and small dining table which was quite useful and appreciated. The room did not have AC which, given the climate ended up not being an issue. The bathroom had not water using a wall-mounted tank, which worked OK. Very low water pressure was more than a bit frustrating. Other than certain aspects of the room, it is a nice place, but those coming from western countries need to adjust their expectations in advance to the very different standards of this hotel.
Séjour de 3 nuits en mai 2023

6/10 Satisfaisant

Jessie

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Not so comfortable to stay
Séjour de 1 nuit en mai 2023

8/10 Bien

Crescenciana, Chicago

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love the location. Breakfast everyday was very nice The staff, very accomodating. Old building yet fully maintained.
Séjour de 2 nuits en avril 2023

6/10 Satisfaisant

patrick

Séjour de 1 nuit en avril 2023

10/10 Excellent

Graham

Séjour de 2 nuits en mars 2023

6/10 Satisfaisant

divinia

Séjour de 1 nuit en février 2023

8/10 Bien

Jose

Séjour de 1 nuit en janvier 2023

10/10 Excellent

Ismael

Séjour de 1 nuit en février 2023

4/10 Médiocre

Roderick

Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Near restaurants and mall

8/10 Bien

Daisy, Tauranga

Voyage en famille
Les points forts : Personnel et service
Convenient
Séjour de 1 nuit en novembre 2022

8/10 Bien

Federico

Séjour de 3 nuits en novembre 2022

8/10 Bien

Anthony

Séjour de 3 nuits en octobre 2022

8/10 Bien

myles

Voyage en famille
Les points forts : Personnel et service
Spare and basic, showing it’s age. Old towels and bed linens. But good price and great location.
Séjour de 1 nuit en septembre 2022

6/10 Satisfaisant

Ma. Xy-za Yvette Blanco

Les points forts : Personnel et service
Convenient and accessible. The door in the toilet is hard to close and to open.
Séjour de 2 nuits en septembre 2022

8/10 Bien

gary

Séjour de 3 nuits en juin 2022

10/10 Excellent

Joseph Reign Tahil

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Prime Hotel was very accommodating. Although it was a last-minute booking made by my Aunt in the U.S., but it went very smoothly. Thank you Prime Hotel and Expedia for such a wonderful experience. We will stay again. See you next December in many years to come. We will recommend this place and Expedia.
Séjour de 2 nuits en décembre 2021
Réponse de luisa le 13 janv. 2022
Hi good day sir! Thank you for your positive response about your stay with us we will continue serving with great satisfaction to our guest. Looking for a repeat business with you. Thank you and Godbless

10/10 Excellent

Katherine

Séjour de 1 nuit en décembre 2021
Réponse de luisa le 13 déc. 2021
Hi good day to you! ,thank you for staying with us we will continue serving with great satisfaction to our guest. Looking for a repeat business with you. Thank you and God bless

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Cups used for coffee for breakfast is not that clean. I need to wash it myself to remove stains and the rubber slippers that were there when we went to the room is dirty. Also, staff should prepare towels and prepare clean slippers depending on how many guests that will stay in the room. Staff and Frontdesk were nice.
Séjour de 2 nuits en mars 2021
Réponse de dioni le 24 mars 2021
Hi good day to you! we're sorry for what happed during your staying with us - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2020
Réponse de luisa le 25 févr. 2020
Hi good day to you! ,thank you for staying with us we will continue serving with great satisfaction to our guest. Looking for a repeat business with you. Thank you and Godbless

2/10 Horrible

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had to check out immediately after a few hours as there were children running and shouting along the hallway and worst, there was a big rat in the room
Séjour de 1 nuit en février 2020
Réponse de luisa le 5 mars 2020
Hi good day to you ! we are truly sadden to know that you had these concerns during check in. Rest assured that all issues that you've raised will not fall on dead ears and will be rectified.Rest assure that this will not happen again and is now rectified. We hope to see you again the next time you staying with us, Thank you and God bless

4/10 Médiocre

Nora

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en janvier 2020
Réponse de luisa le 2 févr. 2020
hi good day to you, we are sadden to know that you had this kind of experience during your stay with us. . Rest assure that this will not happen again and is now rectified. We hope to see you again the next time you are in Baguio. Thank you.

2/10 Horrible

gigi

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Dirty and old rooms; had to request for towels. Had to have the hot water fixed. Breakfast-- not sure how others could eat that. Cold and uncooked. Like ugh. NVM.
Séjour de 1 nuit en janvier 2020
Réponse de luisa le 27 janv. 2020
Hi good day to you ! we are truly sadden to know that you had these concerns during your stay with us. Rest assured that all issues that you've raised will not fall on dead ears and will be rectified. I hope that this will not affect your future plans to stay again with us when you are in the City of Pines.

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en janvier 2020
Réponse de luisa le 28 janv. 2020
Hi good day! thank you for your satisfaction, we appreciate your feedback, Have a nice day ahead, ^_^

2/10 Horrible

emillaine

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2020
Réponse de luisa le 22 janv. 2020
Hi good day to you ma'am! we are truly sadden to know that you had these concerns during your stay with us.May we ask if you can tell us, in details, what are the things that we need to improve on so we can rectify it?Rest assure that your insights will be kept confidential and will be forwarded to the management.

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en décembre 2019
Réponse de luisa le 18 déc. 2019
Hi good day to you thank you for your feedback . May we ask if you can tell us, in details, what are the things that we need to improve on so we can rectify it? Rest assure that all your insights will be kept confidential and will be forwarded to the management. Thank you for letting us know and thank you for staying with us!

2/10 Horrible

Legs

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its at the center of baguio but they really really have to renovate the whole buiding
Séjour de 1 nuit en novembre 2019
Réponse de luisa le 3 déc. 2019
Hi good day to you!thank you for sharing your suggestion, we are sadden to hear that . Rest assured that we have already rectify this kind of situation. Hope to see you again.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2019
Réponse de luisa le 21 nov. 2019
Hi good day to you ,thank you for giving insight to us, we are sadden to hear that you have this kind of experience during your stay with us. Rest assured that we have already rectify this kind of situation. Hope to see you again.

4/10 Médiocre

Eddie

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nearby Session,free parking, but antiquated
1)Room 401 without a/c even if our booking said the rooms are airconditioned. Baguio was not cold on Nov. 1, so the room is hot and stuffy and we need to open the window to let air in. There is no screen, and the room faces the road and is noisy and there seems to be insects biting. There is a wall fan and TV with cable, but they are plugged into the only outlet and we have no where to charge our phones. 2)After I complained of the noise and insects, we were transferred to room 413 with a/c. The a/c is too low and blows on our face, so we flipped to sleep with our feet facing the headboard. There are now outlets to charge our phones. 3)The bedsheets are old and have lint. The bathtowels have lint and I am covered with lint from head to toe after I dried up. The shower has built in head heater, and water is not strong, but enough. The toilet bowl is slow to flush and needs 5x flushing to clear. The faucet is loose and short, and water is weak. The shower sliding door is quite old and needs to be upgraded. They are thoughtful to provide 1 pair of rubber sandals for bathing. 4)The phone is defective and cannot contact front desk. Wifi does not reach this room. Even if it does, wifi is too slow. 5)Breakfast is set plate Filipino style and just enough and delicious, but not filling. 6)Free basement parking & accessibility to Session Rd shopping/dining r why I booked here. Elevator ok. Free coffee in lobby. Owner supervises parking when guests arrive.
Séjour de 2 nuits en octobre 2019
Réponse de Lordy le 3 nov. 2019
I am truely sadden to know that you had these concerns during your stay with us. Rest assured that all issues that you've raised will not fall on dead ears and will be rectified. I hope that this will not affect your future plans to stay again with us when you are in the City of Pines.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en octobre 2019
Réponse de Dionicel le 26 oct. 2019
Thank you sir for giving us such rating. We always do our best to make sure that all guests are enjoying their stay with us. Hope to see you again soon! Thank you for choosing and staying at Benguet Prime Hotel!

8/10 Bien

Voyageur vérifié

Voyage d’affaires
prime location is what I like. Small parking area is not to my liking.
Séjour de 1 nuit en octobre 2019
Réponse de dioni le 25 oct. 2019
Thank you for giving insight to us, we are sadden to hear that you have this kind of experience during your stay with us. Rest assured that we have already rectify this kind of situation. Hope to see you again.

6/10 Satisfaisant

JohnAlvan, Canada

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Staff is corteous and well mannered everytime I call for housekeeping they come along ahead, the only thing that I’m so disappointed: 1. No free Water 2. Towels are not available upon entering the room 3.toilets and sinks not properly working
Séjour de 2 nuits en septembre 2019
Réponse de dionicel le 30 sept. 2019
Hi good day to your Mr. John Alvan , thank you for sharing your suggestion, we are sadden to know you had kind of concern during your stay with us. Rest assure that this will not happen again and is now rectified. We hope to see you again the next time you staying with us, Thank you and God bless

6/10 Satisfaisant

Chhay

It was a nice place and good service ;-)
Séjour de 2 nuits en septembre 2019
Réponse de luisa le 24 sept. 2019
Hi good day! thank you for your satisfaction we appreciate your feedback, have a good day ahead. God bless

8/10 Bien

M

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2019
Réponse de luisa le 18 sept. 2019
Hi good day! thank you for your satisfaction, we appreciate your feedback, Have a nice day ahead,

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et personnel et service
Along session road...
Séjour de 1 nuit en août 2019
Réponse de dioni le 26 août 2019
Hi good day thank you for your feedback. Thank you for choosing Prime Hotel, hope to see you again. God bless

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Towels and sheets are dirty
Séjour de 1 nuit en août 2019
Réponse de dioni le 15 août 2019
Hi good day! thank you for your feedback, we're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Satisfaisant

Voyageur vérifié

Séjour de 2 nuits en juillet 2019
Réponse de dioni le 24 juil. 2019
Hi Good day! thank you for your feedback we appreciate it. Thank you for choosing Prime Hotel, Have a nice day ahead.

10/10 Excellent

patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
the venerable Prime is still a bargain!
we returned after 22 years to Baguio and the Prime, and I was greeted by name at check-in! location is still excellent within Baguio. Near Burnham Park. The staff could not be nicer! the free breakfast was great. rooms are not small. we asked for a Cathedral-facing small-balcony room. (the Park facing side is quieter.) rooms were clean and beds were comfortable. tremendous amount of recent construction in Baguio. in some ways the city is unrecognizable. lots of newer hotels, but I doubt there are any better situated to access restaurants and nightlife. taxis within seconds at the front door. supermarket in the basement. we were here looking at Universities, and the Prime was a good choice for us. complete with free working wifi, working cable flatscreen tv, and newspapers under the door. my only suggestion is add a small refrigerator in the rooms. The Prime really is a bargain.
Séjour de 2 nuits en juillet 2019
Réponse de dioni le 19 juil. 2019
Hi good day sir! Thank you for your positive response about your stay with us we will continue serving with great satisfaction to our guest. Looking for a repeat business with you. Thank you and Godbless