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Avis sur MO2 Westown Hotel Bacolod - Mandalagan

3 out of 5
MO2 Westown Hotel Bacolod - Mandalagan
Lacson Street, Mandalagan, Bacolod, Negros Occidental

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 18 avis sur 77." "
Note des voyageurs de 8 (Bien), d’après 39 avis sur 77." "
Note des voyageurs de 6 (Satisfaisant), d’après 12 avis sur 77." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 77." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 77." "

7,4/10

Propreté

8,2/10

Personnel et service

6,8/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

2/10 Horrible

Ramela

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Black water coming from the faucet, shower, and when you flushed the toilet looked like sewage. It was disgusting, could not take a shower and brush our teeth. Too noisy early in the morning around 2am because they were doing some kind of repair.
Séjour de 1 nuit en mai 2024

8/10 Bien

Minoru

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
普通です
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Donato

Voyage en famille
Les points forts : Propreté
On going construction
Séjour de 1 nuit en novembre 2023

8/10 Bien

??

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Good but old. Location nice. Staff very kind.
Séjour de 1 nuit en août 2023

8/10 Bien

Jeno

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice and tidy
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Divina

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Staff are nice and friendly. The thing I don't like is the filthy smell along along the hallway (1st and 2nd floor) as well as the lobby.
Séjour de 10 nuits en juin 2023

2/10 Horrible

Alexander, merced

Séjour de 1 nuit en mai 2023

8/10 Bien

Kim

Voyage d’affaires
Les points forts : Propreté et personnel et service
Friendly staff, lots of parking, good value, but don't expect amenities.
Séjour de 1 nuit en mai 2023

10/10 Excellent

Tessie

Séjour de 2 nuits en mai 2023

6/10 Satisfaisant

Gregory

Les points forts : Confort de la chambre
The room was pleasant and large with enough facilities to be comfortable and cool. The staff were told about its lack of attention to detail about cleanliness and such and they really weren’t interested. It’s a shame as it’s the small things that could change this from a 2.5 star to 4 star hotel. Other than that..our stay was enjoyable.
Séjour de 1 nuit en novembre 2022

8/10 Bien

Jens

Séjour de 1 nuit en juin 2022

8/10 Bien

Wilson

Séjour de 2 nuits en mars 2022

2/10 Horrible

David, Philippines

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is old and tired. There was a pervasive smell of mildew in the room. When you turned on the water in the bathroom sink, it came out brown. Although the listing said that therecwas breakfast to order, it was only the Filipino breakfast. Everything else was extra. Even though I had paid Expedia for the room, they tried to get me to sign a credit card receipt for the full amount at checkout. Don't stay here.
Séjour de 1 nuit en novembre 2020

8/10 Bien

ako_ni, Philippines

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very accommodating and friendly staff. The dental kit was lacking.
Séjour de 1 nuit en juin 2020
Réponse de ernie lisa le 23 juin 2020
Thank you maam for your feedback and this will help us to improve more,and regarding for the dental kit maam we dont provide a dental kit in our deluxe room but if you want next time maam we can provide just ask for help maam.

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best Value in Bacolod
Always good comfort and value! A go-to when in Bacolod
Séjour de 2 nuits en janvier 2020

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Consistently Good Value
Always a comfortable stay with good service and pleasant staff. Rooms are great value for money and beds are very comfortable!
Séjour de 1 nuit en janvier 2020

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2020

2/10 Horrible

Ma Camilla

Séjour de 1 nuit en janvier 2020

8/10 Bien

Marilyn

Les points forts : Propreté, personnel et service, confort de la chambre
Big room and comfy bed!
Stayed one night at this hotel. Courteous staff. Rooms are a bit run down and smelly. Huge parking space in front of the hotel. Good for a one night stay.
Séjour de 1 nuit en novembre 2019
Réponse de ernie le 29 janv. 2020
Dear Maam Marilyn, Thank you for staying in our hotel and thank you for your feedback we will do our best to improve our service. Best Regards, Ernie Lisa P.Ramos Front Office Supervisor

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall the facility was ok except for some area or issue. When open the window curtain and look outside, it is dirty. The toilet flushing water in which the hand held hose for sanitary wash is also connected was appearing to be dirty and dark brown in color. According to the front desk employee it was because the hotel was fully book and there is nothing they can do.
Séjour de 4 nuits en octobre 2019
Réponse de Ernie Lisa P.Ramos le 5 déc. 2019
Dear Maam/Sir, Thank you for taking the time to give us feedback, We are sorry that you had a negative experience with our service.Our goal is our total satisfaction of our customers,and provide positive experience.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Videoke next door!!! Excellent service!!! Enough space!!!
Séjour de 1 nuit en octobre 2019
Réponse de ernie le 14 oct. 2019
Dear Maam/Sir, Thank you your choosing westown hotel,looking forward for your next stay. Thank you and God bless! Best Regards, Ernie Lisa P.Ramos

6/10 Satisfaisant

Arnel

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
So so cleanliness
Hotel staff was great, professional and helpful. Bathroom needs better housekeeping. Mildew in shower stall, toilet needs super maintenance.
Séjour de 1 nuit en octobre 2019
Réponse de ernie le 10 oct. 2019
Dear Mr.Arnel, Thank you your review and for staying in our hotel,I am very pleased to hear that our staff made your day pleasant.Thank you for your feedback and we were working on it to give the best on your next visit. Thank you and God Bless! Best regards, Ernie Lisa P.Ramos

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
This was my 3rd time here. Good value for the cost of the room.
Séjour de 4 nuits en juillet 2019
Réponse de ernie le 9 oct. 2019
Dear Sir/Madam, Thank you for your choosing westown Hotel looking forward for your next vacation with us. THank you and god Bless! Best regards, Ernie Lisa P.Ramos

6/10 Satisfaisant

Ritz.S.M, Singapore

Voyage en groupe, Voyage d’affaires, Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Plenty of parking space. Roughly 15-20 mins walk to Robinson Mall, a small eatery by the mian road just outside hotel. But utterly disappointed that the superior room i booked, which when i check in, was informed by receptionist that it's been taken up by another walk-in guest! Hello?! I've paid online for my room and management gave it to another walk-in guest?? My first encounter on this kind after numerous online hotel bookings. My original room should have a king bed n 1 single bed. I felt so cheated that they offered me a queen bed n 1 add-on single bed. The add-on "bed" was those foldable styrofoam single mattress! I felt so bad for my travelling mates. As we are all exhausted by the time we check-in, had no choice but to accept unwillingly. Had already paid online, else i would have walk out n book another hotel. Bad service with staff giving nonsensical explanations. Room wasn't given any beverages or bottled water. Even instant coffee sachets placed there is chargable. Room has a musty smell n walls looks dirty. As i have sensitive eyes to dusty or moldy rooms, my eyes started to itch after a few mins. Meaning their rooms are not cleaned properly, or well-ventilated after each guests check-out. Toilet is spacious, standard room abit spacious compared to some hotels I've been.
Séjour de 3 nuits en septembre 2019

8/10 Bien

Yasu, 日本

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
前回別の地区で同系列ホテルに宿泊して満足だったので、また選びました。周辺にもいろいろな施設があり、不便なことはありませんでした。
Séjour de 1 nuit en août 2019

8/10 Bien

Mae Lynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was convenient and accessible to places I need to visit
Séjour de 2 nuits en août 2019

8/10 Bien

Naoyaroに, japan

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
フロントの女性、ポーターの男性全てスタッフの感じが良かったです。 コーヒーを飲んだりするのに部屋にポットがあると良かったです。 近くにロビンソンモールやマッサージもありロケーション的には良かったです。
Séjour de 6 nuits en juin 2019

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
It was a good place closr walk to Robinson's mall and a taxi ride to sm mall. There is the ice bar vertically next door for the party people playying mid to late disco music. The disco noise with the powerful bass can affect the rooms inside the hotel though keep this in mind when booking although the conditioner on room drowned some of the noise out. Its not every night ! If ordering a room, book one down the far side of the establishment is recommended . Great friendly staff , good air con but the room i had did require some maintenance here of there typicall of the Philippines but overall was a pleasant stay.
Séjour de 7 nuits en mars 2019

8/10 Bien

ROLANDO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2019
Réponse de ernie lisa le 6 mars 2019
Dear Mr.Rolando, Thank you sir and looking forward for your next visit. Best Regards, Ernie Lisa P.Ramos

8/10 Bien

Joy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2018

8/10 Bien

Gil

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Black water.
Something went wrong with the water for just a few seconds, unfortunately I saw it with my own eyes. Black wqter came out from the faucet.
Séjour de 4 nuits en novembre 2018

10/10 Excellent

Elsie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2018

8/10 Bien

Rose, Manila, Philippines

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The reason why we chose to stay in MO2 in Bacolod is because we’ve been to their branch in Coron. We have experienced a high quality service and facilities there, likewise we thought that this hotel would have the same quality of service and facilities. The smell in the hallway was bad. Bedding seems like used and not washed. There’s no free toothbrush, complimentary water and coffee. Bathroom’s light took time to open. But I can vouch that their staff are nice and accomodating. Overall, MO2 didn’t give the satisfaction that we expected during our stay because of these issues. Hope they can fix all of these.
Séjour de 2 nuits en novembre 2018
Réponse de ernie lisa ramos le 8 nov. 2018
Dear Maam Rose, Sorry to hear that from you maam and thank you for your feedback maam we will be working on this and we will make sure that this wont happen again may i know maam what room did you stayed? Thank you and God Bless! Best Regards, Ernie Lisa

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
It's a decent hotel. Felt comfy and slept for a long time.
Séjour de 1 nuit en octobre 2018
Réponse de ernie lisa p.ramos le 28 nov. 2018
thank you maam/sir and its our pleasure to give the best service for our guest.

8/10 Bien

RK, Taytay, Rizal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2018

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2018

8/10 Bien

Voyageur vérifié

Nice for the price
Accommodating staff. Clean room and very hot water in the shower. Spacious room and comfy bed.
Séjour de 2 nuits en août 2018

8/10 Bien

nelson, iloilo

Les points forts : Personnel et service et confort de la chambre
ideal location
quite satisfying. good food. prices or rates are not so high. good place to stay if you are visiting city or downtown areas.
Séjour de 1 nuit en juin 2018

8/10 Bien

Clifford

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Not too bad I guess
Apart from the small cockroaches and restaurant food that made me sick it was very nice thank you. Also, the internet was pretty bad....
Séjour de 5 nuits en mai 2018

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend in Bacolod
The condition of this hotel and its services has degraded since the last time a stayed about 2 - 3 years ago. Front desk person was putting on her make up while guests are checking-in. When we ask for room make-up, they did not even clean the used utensils and left in inside the rest room as how it was. Did not replenish condiments and even the drinking water in the fridge. The shower is so terrible that it the water coming out of it is as low as a water spray.
Séjour de 2 nuits en mai 2018

8/10 Bien

Rene, SAN FRANCISCO CA

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
BATHROOM
Staff is helpful and friendly, Bed room is satisfactory, AC is great, room service is good, only issue is the bathroom it has this old musty smell, shower wall grout shows sign of mildew Due to no more rooms available Lysol helps to do the trick, BATHROOM needs TOTAL remodeling. Overall BACOLOD CITY, PHILIPPINES is GREAT
Séjour de 12 nuits en février 2018

10/10 Excellent

MASATO, ＪＡＰＡＮ

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ショッピングモールが、近く便利です。
客室、ホテルマン共に最高です。 シャワーヘッドが、可動式だったら… ホテルマンの対応がとてもよかったので、また行きたいです。
Séjour de 5 nuits en janvier 2018

8/10 Bien

annie, philippines

Les points forts : Personnel et service et confort de la chambre
Nice hotel
There was no washcloth.... Hotel is located inside so not too much ch noise
Séjour de 3 nuits en janvier 2018
Réponse de ernie lisa ramos le 31 janv. 2018
Thank you for your feedback mam its our pleasure to give the best service for our guest and for our future guest.

8/10 Bien

Mercy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2017

4/10 Médiocre

Timothy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst hotel to date!
This hotel is by far, the worst hotel experience I have had since moving too the Philippines. I have stayed at the other MO2 Westown across town and they are by far better suited to host guests. When checking in, I was originally told I would have to wait to get my key because they allowed the previous guest to leave with the key. What kind of hotel still uses metal keys these days? Why not key cards like everywhere else. Cheap owners, that’s my guess. When my room was serviced this morning, the floor was not vacuumed and the used glasses weren’t replaced with clean ones. This afternoon, I ordered a tuna melt sandwich. This is a very basic sandwich that one can order around the world. However, the kitchen, which is not manned by a chef, but an assistant, served the sandwich with a cream sauce on it which was made of sweetened condensed milk, cinnamon, and God knows what else. I have a very liberal policy of eating what is served to me and not making a fuss. However, since this was by far the most disgusting thing I’ve ever received from room service anywhere in the world. Bottom line...,don’t stay here! You’ve been warned!!
Good Day Sir, Greetings from Mo2 Westown Hotel Mandalagan, We are sorry if you are dissapointed with your stay with us because of your tuna melt,we offered to change your order if you doesnt like the taste but you refuse to be change and you almost consumed it.Every restaurant have their own version of food.Please dont label our cook as fake chef,he may not be a chef but he is a cook with 5 years experience.Please respect the dignity of a person who works hard for his family.Be Humane.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The bldg was quite old but it was clean, we had a comfortable stay in general. I just wish they could be more pro-active in ensuring the basic needs of their clients are provided without having to ask for it like the bathroom tissue, considering their toilets are designed without a bidet spray.
Séjour de 3 nuits en octobre 2017

6/10 Satisfaisant

Glen

Séjour de 5 nuits en août 2017

8/10 Bien

Edwin

Bacolod meeting
The room is Big
Séjour de 3 nuits en mai 2017

8/10 Bien

Kerry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Westown was not Rest town.....
Enjoyed my stay at the MO2. The hotel's amenities are quite good. The wi fi was strong and steady, the bathroom, though not large, was clean. The bed's were small but comfortable. I like the location of the hotel as it is right there off Lacson Blvd., and is close to Robinson Mall, and is a short jeepney ride from the Chinatown area of town. There is no elevator though, so be prepared to climb the stairs leaving and going to the lobby. My only complaint about my stay was that there was a lot clearing project going on during my stay which involved a LOT of tree cutting. I wish the hotel would have at least had the courtesy to send me an email informing me of that so that I would have been prepared for the constant sound of the chain saws each day I was there.
Séjour de 10 nuits en juillet 2017

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not recommended at all
It was not so clean , I noticed cockroach in the room , the ventilation is bad, toilet water is low pressure, the furniture are not clean
Séjour de 3 nuits en août 2017