Avis sur Best Western Plus Wilkes Barre-Scranton Airport Hotel
Best Western Plus Wilkes Barre-Scranton Airport Hotel
30 Concorde Drive, Avoca, PA
Avis
9,0
Merveilleux
9,4/10
Propreté
9,0/10
Personnel et service
8,6/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
15 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 16 mai 2024
Grace, Short, sweet, and oh-so-sweet! Thank you for sharing your feedback with us. We're thrilled to hear that your experience at the Best Western Plus Wilkes-Barre-Scranton Airport Hotel was very good. Your happiness is our happiness, and we're here to ensure every stay is as delightful as can be. If there's anything specific that stood out or any way we can make your next visit even better, feel free to let us know. Looking forward to hosting you again and creating more wonderful memories together. Safe travels until we meet again! Warm regards, Guest Services
8/10 Bien
laurent
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
laurent
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 6 mai 2024
Thank you for taking the time to share your experience with us! Your feedback fuels our commitment to providing exceptional service. If there's anything specific you think we can improve upon to turn that 4 into a 5 next time, please don't hesitate to let us know. Many of which we can offer transportation to and from. We look forward to welcoming you back for an even better stay in the future!
10/10 Excellent
Jean, Trois Rivieres
Voyage en couple
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jean
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 22 avr. 2024
Jean, Thank you so much for taking the time to leave us a 10 out of ten-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!
10/10 Excellent
Louise, La Tuque
Voyage en couple
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Louise
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 28 mars 2024
Louise, Thank you for the stellar rating! We're absolutely thrilled that you had a perfect stay with us. Your 5 out of 5 is like the cherry on top of our already delightful sundae! We hope to welcome you back soon for another round of top-notch hospitality and maybe even a slice of our famous homemade pie... if you're into that sort of thing. Safe travels until we meet again!
10/10 Excellent
Danielle
Voyage en couple
8 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Danielle
Séjour de 1 nuit en novembre 2023
Réponse de Guest Services le 9 nov. 2023
Je suis ravi(e) d'apprendre que vous avez apprécié votre séjour chez nous ! La propreté est une de nos priorités, et il est toujours agréable de savoir que nos efforts sont remarqués. Je transmettrai vos compliments à notre équipe, en particulier à la personne qui vous a accueilli chaleureusement à votre arrivée. Nous comprenons également l'importance de créer un environnement sans fumée et sans animaux pour nos clients. En espérant vous revoir bientôt lors de votre prochaine visite !
10/10 Excellent
Ghislaine
Voyage en famille
20 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ghislaine
Séjour de 1 nuit en août 2023
Réponse de Guest Services le 22 août 2023
Whoa, stop the presses and cue the confetti cannons because you just dropped a perfect 10 on us! We're talking about a hospitality high-five that's sending shockwaves all the way from Best Western PlusWilkes-Barre Scranton Airport Hotel!Seriously, you're like the ultimate guest ninja, stealthily navigating through our world of comfort and joy and leaving a trail of 10s in your wake. We're doing cartwheels (well, virtually) and busting out our best happy dance moves in your honor.Thanks for being the kind of rockstar guest who knows how to make our day shine a little brighter. From comfy beds to delightful breakfasts, you've given us the ultimate high-score victory!So, until the next time you decide to drop by and sprinkle your magical 10s, keep being the awesome, adventure-seeking legend that you are!
8/10 Bien
Isabelle
20 août 2023
Les points forts : Propreté et équipements
Isabelle
Séjour de 1 nuit en août 2023
Réponse de Guest Services le 20 août 2023
Bonjour, Nous vous remercions sincèrement d'avoir partagé vos impressions après votre séjour au Best Western Plus Wilkes-Barre Scranton Airport Hotel. Votre avis compte beaucoup pour nous.Nous sommes ravis d'apprendre que votre séjour a été parfait et que vous avez apprécié notre délicieux petit déjeuner. Nous nous efforçons de fournir une expérience exceptionnelle à tous nos invités.Nous prenons en compte votre conseil et nous vous encourageons à prendre un repas avant d'arriver si vous préférez ne pas sortir une fois à l'hôtel. Nous sommes toujours à l'écoute de nos invités et nous ferons de notre mieux pour offrir des options plus pratiques à l'avenir.Merci encore pour vos commentaires et nous espérons avoir le plaisir de vous accueillir à nouveau au Best Western Plus Airport Hotel lors de votre prochaine visite.
10/10 Excellent
Dany, Laval
Voyage en couple
13 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dany
Séjour de 1 nuit en août 2023
Réponse de Guest Services le 13 août 2023
Thanks for staying with us at the Best Western Plus WIlkes-Barre Scranton Airport Hotel. We appreciate your feedback and value your business. We're glad we exceeded your expectations. Come see us again soon!
4/10 Médiocre
Stéphane
24 juil. 2023
Stéphane
Séjour de 1 nuit en juillet 2023
Réponse de Guest Services le 13 août 2023
I hope this message finds you well. I wanted to extend my sincere gratitude for choosing Best Western Plus Wilkes-Barre Scranton Airport Hotel for your recent stay. Your feedback is incredibly important to us, and we noticed that you had rated your experience with a score of 2 out of 5.While we understand that your stay was over a month ago, we regret that we were unable to meet your expectations during your visit. We genuinely value your opinion and would greatly appreciate any insights you could provide to help us understand the areas where we fell short.Your feedback is essential in our continuous efforts to improve and provide exceptional experiences for all our guests. If you could kindly share more details about your stay or any concerns you encountered, we would be more than happy to address them and work towards enhancing our services.Thank you once again for choosing Best Western Plus Airport Hotel. We hope to have the opportunity to welcome you back in the future and provide you with a stay that truly reflects the high standards we aim to uphold.
10/10 Excellent
Bernard, Levis
17 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bernard
Séjour de 1 nuit en juillet 2023
Réponse de Guest Services le 18 juil. 2023
Thanks for staying with us at the Best Western Plus WIlkes-Barre Scranton Airport Hotel. We appreciate your feedback and value your business. Thanks for the five-star review! We're glad we exceeded your expectations. Come see us again soon!
10/10 Excellent
Fatiha
28 mai 2023
Fatiha
Séjour de 1 nuit en mai 2023
Réponse de Guest Services le 29 mai 2023
Thanks for staying with us at the Best Western Plus WIlkes-Barre Scranton Airport Hotel. We appreciate your feedback and value your business. We're glad we exceeded your expectations. Come see us again soon!
10/10 Excellent
Guylaine
Voyage en famille
13 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Guylaine
Séjour de 1 nuit en mai 2023
Réponse de Guest Services le 14 mai 2023
Thanks for staying with us at the Best Western Plus WIlkes-Barre Scranton Airport Hotel. We appreciate your feedback and value your business. We're glad we exceeded your expectations. Come see us again soon!
10/10 Excellent
Jean, Trois Rivieres
Voyage en couple
7 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jean
Séjour de 1 nuit en mai 2023
Réponse de Guest Services le 8 mai 2023
Jean, Thanks for staying with us at the Best Western Plus Wilkes Barre Scranton Airport Hotel. We appreciate your kind words and value your business. We hope to see you again soon! Guest Services
10/10 Excellent
Lise, Roxton Pond
Voyage en groupe
3 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lise
Séjour de 1 nuit en mai 2023
Réponse de Guest Services le 5 mai 2023
Thanks for staying with us at the Best Western Plus Wilkes-Barre Scranton Airport Hotel. We're happy you enjoyed your visit. We're pleased you enjoyed our clean rooms and courteous staff. Come see us again soon!
10/10 Excellent
Annick
24 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un hôtel à retenir
Annick
Séjour de 1 nuit en avril 2023
Réponse de Guest Services le 25 avr. 2023
Annick, Thanks for staying with us at the Best Western Plus Wilkes-Barre Scranton Airport Hotel. We're happy you enjoyed your visit. We're pleased you enjoyed our clean rooms and courteous staff. Come see us again soon
10/10 Excellent
Gilles
Voyage en famille
21 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gilles
Séjour de 1 nuit en avril 2023
Réponse de Guest Services le 23 avr. 2023
Gilles, Thanks for staying with us at the Best Western Plus Wilkes Barre Scranton Airport Hotel. We appreciate your kind words and value your business. We hope to see you again soon!
10/10 Excellent
Ginette
Voyage en couple
20 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ginette
Séjour de 1 nuit en avril 2023
Réponse de Guest Services le 20 avr. 2023
Merci de rester avec nous au Best Western Plus Wilkes-Barre Scranton Airport Hotel. Nous apprécions vos commentaires et apprécions votre entreprise. Nous sommes ravis que vous ayez apprécié la visite ! Merci de revenir nous voir bientôt
10/10 Excellent
Jean
3 avr. 2023
Jean
Séjour de 1 nuit en avril 2023
Réponse de Guest Services. le 4 avr. 2023
Jean,Thanks for staying with us at the Best Western Wilkes Barre Scranton Airport Hotel. We're so pleased you enjoyed your visit with us! Come back and see us again soon!
10/10 Excellent
Charles
Voyage en famille
31 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charles
Séjour de 1 nuit en mars 2023
Réponse de Guest Services le 2 avr. 2023
Merci de rester avec nous au Best Western Plus Wilkes-Barre Scranton Airport Hotel. Nous apprécions vos commentaires et apprécions votre entreprise. Nous sommes ravis que vous ayez apprécié la visite ! Merci de revenir nous voir bientôt
10/10 Excellent
Sebastien
Voyage en groupe
19 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sebastien
Séjour de 1 nuit en mars 2023
Réponse de Guest Services le 20 mars 2023
Hello Sebastien,Thanks for staying with us at the Best Western Plus Wilkes Barre Scranton Airport Hotel. We're glad you found us clean and the staff hospitable. We value your feedback and value your business. Please come see us again soon!
10/10 Excellent
Daniel
9 mars 2023
Daniel
Séjour de 1 nuit en mars 2023
Réponse de Guest Services le 10 mars 2023
Daniel,Thanks for staying with us at the Best Western Plus Wilkes Barre-Scranton Airport Hotel. We appreciate your feedback and value your business. We're glad that we exceeded your expectations. Come back and see us again soon!
10/10 Excellent
Claire
Voyage en couple
15 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Claire
Séjour de 1 nuit en avril 2022
Réponse de Guest Services le 28 avr. 2022
Thank you!
10/10 Excellent
Sylvie
18 avr. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Je recommande
Sylvie
Séjour de 1 nuit en avril 2021
Réponse de Guest Services le 22 avr. 2021
Merci pour votre avis. Nous sommes heureux que vous ayez apprécié votre séjour
10/10 Excellent
Voyageur vérifié
13 avr. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en avril 2021
Réponse de Guest Services le 23 avr. 2021
Thank you for taking the time to leave us feedback on your recent stay. We are glad you enjoyed the hotel and hope to see you again should your travels bring you back to North Eastern Pennsylvania!
10/10 Excellent
Voyageur vérifié
Voyage en couple
10 avr. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en avril 2021
Réponse de Christopher, Guest Services le 12 avr. 2021
Thank you for taking the time to provide feedback for your recent stay. We are pleased to find that everything more than met your needs, with safe, comfortable rooms and warm, helpful staff. If we can be of assistance in the future, or if you would like to provide any further feedback, please do not hesitate to reach out to us directly. Stay safe and we look forward to having you again.
8/10 Bien
Ronald
24 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ronald
Séjour de 1 nuit en mars 2020
Réponse de Front Desk le 29 mars 2020
Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re very sorry you were not satisfied with the cleanliness and condition of the hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty. Sincerely, Rak – Hotel General Manager
10/10 Excellent
Daniel
22 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel propre et confortable
Daniel
Séjour de 1 nuit en mars 2020
Réponse de Front Desk le 25 avr. 2020
Thank you for staying with us during this trying times. Please be safe and we hope to see you in the future.
Hopefully you made it home safe and on time.
Thank you for the perfect score.
10/10 Excellent
Jean-Luc
21 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nouvellle hotel
Jean-Luc
Séjour de 1 nuit en mars 2020
Réponse de Front Desk le 25 avr. 2020
We thank you for staying with us. Hopefully we can see you again during better circumstances.
Please be safe!
10/10 Excellent
Clément
21 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très belle hôtel
Clément
Séjour de 1 nuit en mars 2020
Réponse de Front Desk le 22 mars 2020
Thank you for taking the time out of your busy day to leave a review about your stay with us! I am delighted to hear that you were able to enjoy yourself, along with the accommodations and staff! We always try to make the best service possible for our guests and it looks like we hit the nail on the head! With guests such as yourself, it makes our jobs that much easier! We look forward to seeing you again should your travels find you back in Northeastern Pennsylvania! Until then, take care!
We will continue to strive for perfection and hope you will consider staying with us again should your travels bring you back our way.
If I can be of assistance in the future, please don't hesitate to contact me at 570-654-3300.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Your Guest Services
Best Western Plus Wilkes Barre-Scranton Airport Hotel
10/10 Excellent
Voyageur vérifié
2 mars 2020
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 1 nuit en mars 2020
Réponse de Front Desk le 2 mars 2020
Thank you for providing feedback from your recent stay with us at our new Best Western Plus Wilkes Barre-Scranton Airport Hotel. We are so pleased to hear that you enjoyed the hotel and your experience with the team! We look forward to another opportunity to host you when your travels bring you back through Northeast Pennsylvania!
We will continue to strive for perfection and hope you will consider staying with us again should your travels bring you back our way.
10/10 Excellent
Voyageur vérifié
4 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en novembre 2019
Réponse de Manger le 8 nov. 2019
Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our valued guests on how we are doing. Once again thank for choosing to stay with us. Sincerely, Rak – Hotel General Manager
8/10 Bien
Sylvain
19 oct. 2019
Sylvain
Séjour de 1 nuit en octobre 2019
4/10 Médiocre
Alain
5 août 2019
Les points forts : Propreté
Les points faibles : Confort de la chambre
Bruyant mais confortable
Alain
Séjour de 1 nuit en août 2019
Réponse de Hotel le 20 août 2019
Thank you for choosing to stay with us. Hopefully on your next visit, we will exceed your expectation
8/10 Bien
Voyageur vérifié
5 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en août 2019
Réponse de Hotel le 20 août 2019
We thank you for staying with us on your most recent visit to the Northeast Pennsylvania. Hopefully we exceeded your expectation at our hotel.
10/10 Excellent
Aaron
Voyage en couple
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aaron
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 24 mai 2024
Wow, a perfect 5 out of 5 ! Thank you so much for your fantastic rating! We're thrilled to know you had an exceptional stay with us. Your feedback is like music to our ears and it inspires our team to keep delivering top-notch service. We're glad to know you found us a convenient place to spend a night. We can't wait to welcome you back for another amazing stay!
10/10 Excellent
Paul
Voyage en famille
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 24 mai 2024
Wow, a perfect 5 out of 5 ! Thank you so much for your fantastic rating! We're thrilled to know you had an exceptional stay with us. Your feedback is like music to our ears and it inspires our team to keep delivering top-notch service. We're glad to know you found us a convenient place to spend a night. We can't wait to welcome you back for another amazing stay!
10/10 Excellent
Vicki
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vicki
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 23 mai 2024
Wow, a perfect 5 out of 5 ! Thank you so much for your fantastic rating! We're thrilled to know you had an exceptional stay with us. Your feedback is like music to our ears and it inspires our team to keep delivering top-notch service. We're glad to know you found us a convenient place to spend a night. We can't wait to welcome you back for another amazing stay!
10/10 Excellent
Quedia
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quedia
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 23 mai 2024
Thank you for rating us 5 out of 5 ! We're delighted you had a great stay and appreciate your positive feedback. Your support means a lot to us. We’re always striving for a perfect score, so if you have any suggestions or insights on how we can improve your experience even further, please feel free to share. Your input helps us continue to grow and serve you better. Looking forward to welcoming you back soon!
10/10 Excellent
Carol
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carol
Séjour de 3 nuits en mai 2024
Réponse de Guest Services le 21 mai 2024
Wow, a perfect 5 out of 5 ! Thank you so much for your fantastic rating! We're thrilled to know you had an exceptional stay with us. Your feedback is like music to our ears and it inspires our team to keep delivering top-notch service. We're glad to know you found us clean and extremely friendly an helpful! We can't wait to welcome you back for another amazing stay!
8/10 Bien
Yovanka
Voyage en famille
17 mai 2024
Les points forts : Personnel et service
Yovanka
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 17 mai 2024
Greetings Yovanka, Thank you for your feedback regarding your recent stay with us. We appreciate you bringing the bed size to our attention. I want to assure you that our queen size beds are 60x80 inches, which is the standard dimension for queen beds. We apologize for any inconvenience you may have experienced and appreciate your understanding. If there is anything else we can do to improve your stay, please do not hesitate to let us know. Your comfort and satisfaction are our top priorities. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
10/10 Excellent
David
14 mai 2024
Les points forts : Propreté et personnel et service
David
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 16 mai 2024
David, Short, sweet, and oh-so-sweet! Thank you for sharing your feedback with us. We're thrilled to hear that your experience at the Best Western Plus Wilkes-Barre-Scranton Airport Hotel was very good. Your happiness is our happiness, and we're here to ensure every stay is as delightful as can be. If there's anything specific that stood out or any way we can make your next visit even better, feel free to let us know. Looking forward to hosting you again and creating more wonderful memories together. Safe travels until we meet again! Warm regards, Guest Services
10/10 Excellent
Wendie
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wendie
Séjour de 4 nuits en mai 2024
Réponse de Guest Services le 16 mai 2024
Wendie, Short, sweet, and oh-so-sweet! Thank you for sharing your feedback with us. We're thrilled to hear that your experience at the Best Western Plus Wilkes-Barre-Scranton Airport Hotel was very good. Your happiness is our happiness, and we're here to ensure every stay is as delightful as can be. If there's anything specific that stood out or any way we can make your next visit even better, feel free to let us know. Looking forward to hosting you again and creating more wonderful memories together. Safe travels until we meet again! Warm regards, Guest Services
6/10 Satisfaisant
Jeffrey
Voyage en famille
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 12 mai 2024
Jeffrey, I am writing to extend our sincerest apologies regarding your recent experience with our breakfast offerings at the Best Western Plus Wilkes-Barre Scranton Airport hotel. Your feedback is incredibly valuable to us, and we are genuinely sorry to hear that we did not meet your expectations in this regard.At the Best Western Plus, we take great pride in meticulously crafting our breakfast standard to ensure that each guest enjoys a satisfying and convenient start to their day. From an enticing array of fresh fruits, including ripe bananas, crisp apples, and juicy oranges, to creamy yogurts in tantalizing flavors like succulent strawberry, tangy blueberry, and luscious peach, our goal is to cater to a variety of tastes and dietary needs.Additionally, our breakfast buffet boasts a tempting selection of pastries, including flaky danishes, buttery croissants, and bursting-with-flavor muffins, alongside freshly baked bagels and English muffins paired with an array of spreads and preserves.We understand the importance of hearty satisfaction in the morning, which is why our spread also includes a variety of hot items, such as savory cheese omelets, crispy bacon, and savory sausage patties, as well as golden-brown breakfast potatoes and make-your-own pancakes accompanied by luscious maple and blueberry syrups.Furthermore, our breakfast service offers a selection of refreshing beverages, including freshly brewed coffee, aromatic teas, and chilled juices ranging from tangy orange and crisp apple to refreshing cranberry and zesty lemonade.However, it is clear that we have fallen short of delivering the exceptional breakfast experience that we strive for, and for that, we sincerely apologize. Please know that we are taking your feedback to heart and are already taking proactive steps to elevate our breakfast offerings to better meet your expectations and those of our valued guests.Moving forward, we are committed to enhancing our breakfast menu to ensure a wider variety of options and an even more satisfying experience for all our guests. Additionally, our attentive staff will be on hand to assist with any special requests or dietary preferences to ensure that everyone enjoys a fulfilling breakfast experience during their stay.We truly appreciate your feedback and the opportunity to improve. Your satisfaction is our top priority, and we look forward to welcoming you back to the Best Western Plus Wilkes-Barre Scranton Airport hotel for a truly exceptional breakfast experience in the near future.
10/10 Excellent
Kenneth, Rock Hill
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kenneth
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 13 mai 2024
Thank you so much for taking the time to leave us a 5 out of five-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!
4/10 Médiocre
Susan
Voyage en famille
9 mai 2024
Les points faibles : Propreté
Susan
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 10 mai 2024
I'm terribly sorry to hear about your experience. It sounds like we fell far short of the high standards we set for ourselves, and for that, we sincerely apologize. Cleanliness and guest satisfaction are our top priorities, and it's disappointing to hear that we missed the mark during your stay. We appreciate you bringing this to our attention, and rest assured, we're taking immediate steps to address the issues you've raised. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to regain your trust and welcome you back for a much more pleasant stay in the future.
10/10 Excellent
Danielle
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Danielle
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 10 mai 2024
We're thrilled to hear that you enjoyed your stay with us! Thank you for highlighting our clean accommodations and friendly staff; it means the world to us. We're delighted to have provided you with a comfortable experience during your quick stopover. Looking forward to welcoming you back whenever your travels bring you through town again!
10/10 Excellent
Kathleen
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kathleen
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 10 mai 2024
Thank you so much for taking the time to leave us a 5 out of five-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!
10/10 Excellent
Sylvie
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sylvie
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 9 mai 2024
Thank you so much for taking the time to leave us a 5 out of five-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!
8/10 Bien
Miriam
5 mai 2024
Miriam
Séjour de 1 nuit en mai 2024
10/10 Excellent
Julie
Voyage en couple
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julie
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 5 mai 2024
Thank you so much for taking the time to leave us a 10 out of ten-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!