Avis
9,0
Merveilleux
9,8/10
Propreté
9,6/10
Personnel et service
9,4/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage d’affaires, Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Dacia le 13 mai 2024
Hello Sierra,We are so happy to lean you enjoyed your stay with us. Thank you so much for your 5-star review. Your excellent stay feedback is greatly appreciated. We would love to welcome you back to Thompson Austin.Kind regards,
10/10 Excellent
Jason
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 1 nuit en mai 2024
Réponse de Dacia le 7 mai 2024
Hi Jaso,We are so happy to hear you enjoyed your visit. Thank you so much for your excellent review and stay feedback. Please visit us again soon at Thompson Austin.Kind regards,
10/10 Excellent
Maria
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maria
Séjour de 1 nuit en mai 2024
Réponse de Dacia le 6 mai 2024
Hi Maria,Thank you so much for your marvelous review and stay feedback. We are so happy to hear that you had a wonderful stay. We would like to welcome you back to Thompson Austin soon.Kind regards,
10/10 Excellent
Maximo
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maximo
Séjour de 1 nuit en mai 2024
Réponse de Dacia le 6 mai 2024
Hi Maximo,We are so pleased to hear you had a great stay. Thank you for taking time to leave your stay feedback and rating. We hope to welcome to Thompson Austin again soon.Kind regards,
10/10 Excellent
Enrique A
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enrique A
Séjour de 3 nuits en avril 2024
Réponse de Gale le 30 avr. 2024
Good evening, Enrique,Thank you for such a glowing review! We look forward to seeing you again in the near future. Warm Regards,
10/10 Excellent
Jaimie, RIchardson
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jaimie
Séjour de 1 nuit en avril 2024
Réponse de Dacia le 24 avr. 2024
Hello Jaimie,Thank you so much for the 5-star review. It is very rewarding to learn you had a great experience with us. We will look forward to welcoming you back to Thompson Austin soon.Kind regards,
10/10 Excellent
Laurielle
Voyage en couple
22 avr. 2024
Laurielle
Séjour de 2 nuits en avril 2024
Réponse de Christi le 22 avr. 2024
Hello Laurielle, thank you for taking time to share your feedback on your recent stay at Thompson Austin. I am glad to hear that you enjoyed the stay with us. I am happy that the location was convenient for you. We look forward to welcoming you back again very soon. Best Regards, Christi
10/10 Excellent
Taylor
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Taylor
Séjour de 4 nuits en avril 2024
Réponse de Rebecca le 18 avr. 2024
Hello Taylor,Thank you for your feedback and recent stay at Thompson Austin. It was our pleasure to welcome you. We hope to see you again.Warm regards,Rebecca
10/10 Excellent
Madison
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Madison
Séjour de 2 nuits en janvier 2024
Réponse de Dacia le 17 avr. 2024
Hi Madison,Thank you so much for your 5-star review. It is very rewarding to learn you had a great stay. We would like to welcome you back to Thompson Austin again.Kind regards,
10/10 Excellent
Selena S, Whittier
Voyage en famille
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Selena S
Séjour de 3 nuits en avril 2024
Réponse de Betsy le 16 avr. 2024
Dear Selena S, Thank you for your 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt our amenities were great. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,
10/10 Excellent
Lang
Voyage d’affaires
15 avr. 2024
Les points forts : Équipements
Lang
Séjour de 2 nuits en avril 2024
Réponse de Alison le 15 avr. 2024
Hi lang. Thank you so much for staying with us. We are happy to see you enjoyed your stay.
10/10 Excellent
Jayson, CHARLOTTE
Voyage en couple
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jayson
Séjour de 1 nuit en avril 2024
Réponse de Dacia le 11 avr. 2024
Hello Jayson,Thank you so much for your review and stay feedback. It is so fantastic to learn that you enjoyed your stay with us. We look forward to welcoming to Thompson Austin again soon.Kind regards,
6/10 Satisfaisant
Deshawn Rogreic
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deshawn Rogreic
Séjour de 3 nuits en avril 2024
Réponse de Lindsey le 7 avr. 2024
Dear Deshawn,Thank you for taking the time to rate our property! We hope you enjoyed the location and your stay!! We would love to have you back!! Best Regards,
10/10 Excellent
Ellie
6 avr. 2024
Ellie
Séjour de 1 nuit en avril 2024
Réponse de Janet le 26 avr. 2024
Greetings Ellie,We are overjoyed with the rating you gave our Thompson Austin! We are happy to know that you had a great experience. We look forward to providing the same exceptional service on your next stay with us.Warm regards,
10/10 Excellent
Joel
Voyage en famille
1 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Joel
Séjour de 3 nuits en mars 2024
Réponse de Alison le 2 avr. 2024
Hi Joel, We are so happy to hear you enjoyed your stay with us during your wife's birthday.
10/10 Excellent
JAY L
Voyage en couple
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JAY L
Séjour de 3 nuits en mars 2024
Réponse de Gale le 2 avr. 2024
Good evening, Jay,I am so glad you enjoyed your stay with us. We look forward to your return visit.Best Regards,
10/10 Excellent
Gregory
1 avr. 2024
Les points forts : Équipements
Gregory
Séjour de 1 nuit en mars 2024
Réponse de Betsy le 1 avr. 2024
Dear Gregory,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt the restaurant on the 4th floor was wonderful. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,
8/10 Bien
Brodie
30 mars 2024
Brodie
Séjour de 1 nuit en mars 2024
Réponse de Tania le 20 avr. 2024
Hello Brodie,Thank you for the rating. We hope to have the opportunity to welcome you back as a guest with us.Warm regards,Tania
10/10 Excellent
Jarren
29 mars 2024
Les points forts : Équipements
Jarren
Séjour de 2 nuits en mars 2024
Réponse de Lindsey le 29 mars 2024
Hello Jarren,Thank you for the five-star rating! We are thrilled to hear your stay was enjoyable! Last minute trips are always the best! We would love to have you again in the future!Warm Wishes,
10/10 Excellent
Latonia
Voyage en famille, Voyage en groupe, Voyage en couple
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Latonia
Séjour de 1 nuit en mars 2024
Réponse de Alison le 28 mars 2024
Thank you Latonia, we are glad you enjoyed your stay!
10/10 Excellent
Lang
Voyage d’affaires
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lang
Séjour de 2 nuits en mars 2024
Réponse de Tieysha le 16 mars 2024
Hello Lang,Thank you for your 5 out of 5 rating as well as your review. We are so pleased to know that you enjoyed our great boutique hotel. We look forward to welcoming you back to Thompson Austin in the future.Best Wishes,
6/10 Satisfaisant
Igor
Voyage d’affaires
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Igor
Séjour de 4 nuits en mars 2024
Réponse de Dacia le 13 mars 2024
Hi Igor,Thank you so much for taking to leave your stay feedback and review. We will use your feedback in efforts to improve stays. We apologize for the noise from other guests. We hope to welcome to Thompson Austin again.Kind regards,
10/10 Excellent
Brandon
Voyage en couple
7 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brandon
Séjour de 1 nuit en février 2024
Réponse de Dacia le 8 mars 2024
Hi Brandon,We are so delighted to learn you had an excellent stay. Thank you so much for your 5-star review. It is so rewarding to hear you will stay with us again. Looking forward to welcoming you back to Thompson Austin soon.Kind regards,
10/10 Excellent
Nichole
7 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nichole
Séjour de 2 nuits en février 2024
Réponse de Rebecca le 8 mars 2024
Hello Nichole,Thank you for your recent stay at Thompson Austin. It was our pleasure welcoming you and are thrilled you had a wonderful time. Thank you for recommending our hotel! We hope to welcome you back again.Warm regards,Rebecca
10/10 Excellent
Daniela
Voyage d’affaires
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniela
Séjour de 4 nuits en février 2024
Réponse de Veronica le 5 mars 2024
Hello Daniela!Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us and that we are the best hotel you have ever stayed at! We do hope to welcome you back in the future, so please feel free to contact us should you need any assistance. Thank you for choosing Thompson Austin by Hyatt for your stay and for being our guest!
10/10 Excellent
Samantha, Timmins
Voyage en couple
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samantha
Séjour de 2 nuits en février 2024
Réponse de Laura le 4 mars 2024
Dear Samantha,Thank you for taking the time to share your feedback. We love hearing that your stay with us was enjoyable and that you pleased with the service from our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the pleasure of welcoming you back soon. Best regards,
10/10 Excellent
Amanda d
3 mars 2024
Amanda d
Séjour de 3 nuits en février 2024
Réponse de Tieysha le 24 mars 2024
Hello Amanda,Thank you for your 5 out of 5 rating. We are so elated to know that you enjoyed your stay here with us at Thompson Austin. We hope we will have the chance of welcoming you back in the future.Best Wishes,
8/10 Bien
Robyn
Voyage en couple
28 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robyn
Séjour de 1 nuit en décembre 2023
Réponse de Melinda le 28 févr. 2024
Dear Robyn,Thank you for taking the time to review our property. We are so glad to hear you enjoyed your stay with us. We hope to welcome you back to Thompson Austin again soon!Warm regards,Melinda
8/10 Bien
Richard
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en février 2024
Réponse de Melinda le 21 févr. 2024
Dear Richard,Thank you for taking the time to review our property. We hope to welcome you back to Thompson Austin again soon!Warm regards,Melinda
10/10 Excellent
Lisa, Berryville
Voyage d’affaires
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 6 nuits en février 2024
Réponse de Laura le 19 févr. 2024
Dear Lisa,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable and that you were comfortable in your suite. We hope to have the opportunity to welcome you back soon. Best regards,
10/10 Excellent
Bradley
Voyage en couple
17 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bradley
Séjour de 2 nuits en février 2024
Réponse de Janet le 17 févr. 2024
Greetings Bradley,Thank you for the review and rating you gave our Thompson Austin. It is fantastic to hear you had a great time and most likely will be back! It was a pleasure hosting you during your time with us. We are anxious to welcome you back for another great time!Warm regards,
2/10 Horrible
Kesley
16 févr. 2024
Kesley
Séjour de 1 nuit en février 2024
Réponse de Melinda le 22 mars 2024
Dear Kelsey,Thank you for taking the time to review our property. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels. We hope to welcome you back to Thompson Austin for an improved stay that exceeds all expectations.Warm regards,Melinda
6/10 Satisfaisant
Martha
11 févr. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Martha
Séjour de 1 nuit en février 2024
Réponse de Jamison le 11 févr. 2024
Hello Martha, I want to thank you for being a guest of our hotel and for taking the time to share your experience. We are happy to hear your thoughts of our beautiful hotel. We are, however, sorry to hear of your negative experience with the guestroom and lack of bar and service. Your feedback is important to us and will be sent to hotel management for review. By sharing your experience, you have a direct positive impact on future stays, which allows us to maintain the level of service that Hyatt is known for. We hope to welcome you back at Thompson Austin for a stay that exceeds all expectations.Best regards,Jamison
10/10 Excellent
Whitney
Voyage en couple
1 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Whitney
Séjour de 1 nuit en janvier 2024
Réponse de Betsy le 2 févr. 2024
Dear Whitney,Thank you for your 5/5 feedback and rating. We are so happy to hear that you felt our hotel was a great place with wonderful staff. Thank you for staying with us and thank you for your loyalty to Hyatt. We look forward to welcoming you as our guest again soon.Warm Regards,
10/10 Excellent
Randy D
31 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Randy D
Séjour de 2 nuits en janvier 2024
Réponse de Veronica le 1 févr. 2024
Hello Randy D!Thank you for the amazing 5-star rating! We are delighted that you enjoyed your stay with us at Thompson Austin! We hope to have the opportunity to welcome you back in the future, so please feel free to contact us should you need any assistance. Thank you for being our guest!
8/10 Bien
Jen
Voyage d’affaires
30 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jen
Séjour de 1 nuit en janvier 2024
Réponse de Ana le 31 janv. 2024
Dear Jen,We appreciate your rating. Thank you for staying with us during your visit to Austin. We hope to see you again soon!
10/10 Excellent
Betty
Voyage en famille
25 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Betty
Séjour de 1 nuit en janvier 2024
Réponse de Dacia le 25 janv. 2024
Hi Betty, Thank so much for your 5-star review. We are so pleased to learn you had a great stay. We hope to welcome to Thompson Austin again soon.Kind regards,
10/10 Excellent
Edward
23 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edward
Séjour de 3 nuits en janvier 2024
Réponse de Rebecca le 23 janv. 2024
Greetings Edward,Thank you for your feedback and recent stay with us. We hope to have the opportunity to welcome you back.Warm regards,Rebecca
8/10 Bien
Eric Michael
Voyage en couple
22 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eric Michael
Séjour de 3 nuits en janvier 2024
Réponse de Jamie le 22 janv. 2024
Dear Eric Michael,Thank you for taking the time to review our Thompson Austin. We appreciate your positive comments about the excellent service from our team! We apologize for the inconvenience you experienced with the toilet in your suite. We're glad to hear it was addressed, and we appreciate your understanding. We look forward to welcoming you back for another delightful stay in the future!Warm regards,Jamie
10/10 Excellent
Christy
Voyage en couple
14 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christy
Séjour de 3 nuits en janvier 2024
Réponse de Larissa le 14 janv. 2024
Greetings Christy,Thank you for your patronage and rating. We are thrilled to know that you and your husband enjoyed his birthday stay. We are happy to know our staff provided wonderful customer service and were polite. We hope to welcome you again the next time you are in the area! Kind regards,
10/10 Excellent
Jason
11 janv. 2024
Les points forts : Propreté
Jason
Séjour de 2 nuits en janvier 2024
Réponse de Anisa le 13 janv. 2024
Hello Jason,Thank you for sharing a rating. We hope you enjoyed your stay with us and hope to have the opportunity to host you again soon.Best,
8/10 Bien
Angel
3 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angel
Séjour de 4 nuits en décembre 2023
Réponse de Anisa le 13 janv. 2024
Hello Angel,Thank you for leaving your feedback. We are happy to know you enjoyed your stay with us. Thank you for the insights on the parking, we will share those comments with us and hope to have the opportunity to host you again soon.Best,
10/10 Excellent
Nakul
26 déc. 2023
Nakul
Séjour de 2 nuits en décembre 2023
Réponse de Jamie le 3 janv. 2024
Dear Nakul,Thank you for your perfect rating for our Thompson Austin! We were delighted to see that you enjoyed your stay with us, we hope to welcome you back as our guest again soon!Warm regards!
10/10 Excellent
Heather
Voyage en famille
10 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely experience
Heather
Séjour de 3 nuits en décembre 2023
Réponse de Amelie le 10 déc. 2023
Dear Heather,Thank you for your delightful review! We're thrilled to hear that you had a lovely experience during your stay. Our team strives to provide exceptional service, and we're delighted that you enjoyed the location, amenities, and dining options. We look forward to welcoming you back for another wonderful stay.Best regards,
4/10 Médiocre
Michael
9 déc. 2023
Les points forts : Propreté et personnel et service
Michael
Séjour de 3 nuits en décembre 2023
Réponse de Amelie le 10 déc. 2023
Dear Michael,Thank you for taking the time to share your rating. We value your feedback and would like to know more about your experience to better address any concerns. Please feel free to provide additional details so we can ensure an improved stay in the future.Best regards,
10/10 Excellent
Aileen
25 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aileen
Séjour de 2 nuits en novembre 2023
Réponse de Jamie le 28 nov. 2023
Dear Aileen,Thank you for your wonderful 5-star rating of our Thompson Austin! We're delighted to see that you enjoyed your stay with us, and we hope to have the opportunity to welcome you back as our guest again in the future!Warm regards,
10/10 Excellent
KURT
14 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
KURT
Séjour de 3 nuits en novembre 2023
Réponse de Willie P. le 14 nov. 2023
We greatly appreciate you taking the time to share your feedback following your recent stay at Thompson Austin. We're delighted to hear that you found our hotel to be upscale and nice.Your comment about the light switches has been duly noted, and we appreciate your suggestion for improvement. We are continuously working to enhance our guests' experiences, and your insights contribute significantly to this process.Regarding the room service fees, we apologize for any confusion or inconvenience caused. We will review our communication on this matter to ensure greater transparency for our guests.We value your feedback, and it is our commitment to address any areas that may require improvement. If there's anything specific you would like to share or if you have further details about your experience, please feel free to reach out.Thank you once again for choosing Thompson Austin. We look forward to the opportunity of welcoming you back for another exceptional stay.
10/10 Excellent
Dawn
5 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dawn
Séjour de 4 nuits en novembre 2023
Réponse de Amelie | Assistant Front Office Manager le 6 nov. 2023
Thank you so much for the great review! We are so happy to read you enjoyed your stay with us! We hope to see you again soon!
8/10 Bien
Peter W
5 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Peter W
Séjour de 5 nuits en septembre 2023
Réponse de Dacia le 6 oct. 2023
Hi Peter,Thank you for taking time to leave your review. I am happy we could provide you services and accommodations. We would love to welcome you to Thompson Austin again.Kind regards,
10/10 Excellent
Nadia
30 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nadia
Séjour de 1 nuit en septembre 2023
Réponse de AMELIE - Front Office Supervisor le 2 oct. 2023
Thank you for the great review Nadia! I am sorry about the marks on the side table! We will make sure those are cleaned more thoroughly. We hope to see you again!