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Avis sur La Quinta Inn by Wyndham Austin Capitol / Downtown

2.5 out of 5
La Quinta Inn by Wyndham Austin Capitol / Downtown
300 E 11th St, Austin, TX

Avis

5,2
Note des voyageurs de 10 (Excellent), d’après 196 avis sur 1613." "
Note des voyageurs de 8 (Bien), d’après 232 avis sur 1613." "
Note des voyageurs de 6 (Satisfaisant), d’après 326 avis sur 1613." "
Note des voyageurs de 4 (Médiocre), d’après 341 avis sur 1613." "
Note des voyageurs de 2 (Horrible), d’après 518 avis sur 1613." "

5,0/10

Propreté

6,4/10

Personnel et service

4,6/10

Équipements

4,6/10

Infrastructures et conditions de l’hébergement

5,4/10

Écoresponsabilité

Avis

4/10 Médiocre

Alvaro, Levis

Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dirty, nousy, we actually had mold, dust, roaches and stains everywhere. Not worth the stay, regardless of the price
Séjour de 4 nuits en septembre 2023
Réponse de AGM le 22 sept. 2023
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care

2/10 Horrible

Didier

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Première chambre proposée pas de lumière au wc, puis chambre dans le parking…. Horrible, pas propre, déjeuné 1 café et une brioche. 30 dollars la nuit pour le parking. Accueil bof. Pret des homeless…/
Séjour de 1 nuit en avril 2022

4/10 Médiocre

Catherine

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
A éviter
Hôtel bien situé car proche du capitole mais cela restera son seul attrait Parking payant relativement cher sans surveillance Service de petit-déjeuner très sommaire et pas d endroit pour se poser pour prendre son thé ou café Etat general de l hôtel très vieillot et vétuste Chambre sombre et humide. Aucun service de chambre durant notre séjour. pas de changement de serviettes de toilette qui au vue de l humidité avaient du mal à sécher.
Séjour de 3 nuits en avril 2022

2/10 Horrible

Miguel

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The first thing whe we tried to take a shower rhe tube faucet fell off. So they gave us another room. The was roaches all in the room. You couldn't turn the bathroom light off so we just closed rhe door. Ine of rhe lamps we had ro unplug to turn it off.never again and rhwn we
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Jocelyn

Voyage en famille
Very disappointed ☹️ very dirty
Séjour de 5 nuits en mai 2024
Réponse de AGM le 24 mai 2024
We read you review and let me say how sorry we are that we did not live up to your expectations. We try to make every guest experience unique and enjoyable. We do appreciate the review as it helps us to provide a better guest experience going forward. Once again please accept our apologies, we hope you will return again and have a better experience. Respectfully, LQ Customer Care

2/10 Horrible

Guadalupe

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It’s definitely not like the pictures, this is an old building, rusty, dirty, bad shape, smells really bad, has no ventilation, found others people hair in the sheets and towels. Stains in the bed, makeup probably. Feathers on the floor and dusty corners. I don’t recommend this place if you are looking a place to rest. The location though is great, a few steps from the Capitol and from the Main Street where you can find restaurants and bars. Staff is nice and friendly.
Réponse de AGM le 24 mai 2024
We read you review and let me say how sorry we are that we did not live up to your expectations. We try to make every guest experience unique and enjoyable. We do appreciate the review as it helps us to provide a better guest experience going forward. Once again please accept our apologies, we hope you will return again and have a better experience. Respectfully, LQ Customer Care

4/10 Médiocre

Melissa

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
We only stayed one night, we were there for a concert on Tuesday and had booked the room hoping that id get a room that wasn't terrible. Wrong on that one. Found roaches in microwave and fridge, also didnt cool even on max. Also roaches crawling on wall and in bathroom. Bathroom wasnt clean, looked like mold around floor and tub. Towels had hair on them, a/c didnt cool very well, was dirty and the filters were needing a good cleaning. Sheets had blood stains on them. Pillows were broken down and uncomfortable and they were stinky. Parking was hard to get into for handicapped. I could barely sleep, made a few hours and them had to drive back to home 3 hours away.
Séjour de 1 nuit en mai 2024
Réponse de AGM le 24 mai 2024
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care

8/10 Bien

Marcela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien ubicado. Mucho movimiento.Pileta para el calor. Desayuno..habitación muy cómoda. Solo le falta un poco de cuidado pa fachada. El personal súper able
Séjour de 2 nuits en mai 2024
Réponse de AGM le 24 mai 2024
Lamento su reciente experiencia en nuestro hotel.

2/10 Horrible

Angelina

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de AGM le 24 mai 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. Respectfully, LQ Customer Care

2/10 Horrible

Abigale

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Could not even walk into the building. The doors barely shut. You basically could have seen into the rooms through the cracks. The area looked like one giant tetanus shot. I had to go find another hotel IMMEDIATELY after driving 4 hours here.
Séjour de 1 nuit en mai 2024
Réponse de AGM le 19 mai 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. Each concern will be addressed, in an attempt to correct and improve our hotel. We look forward to welcoming you back soon! Respectfully, LQ Customer Care

2/10 Horrible

Dottie

air conditioning didn’t work first room second room -eye lashes on sink, not cleaned both rooms had mildew odor stayed one night only and found different hotel second night
Séjour de 2 nuits en mai 2024
Réponse de AGM le 19 mai 2024
Thank you for taking the time to write a review of your stay. The issues you described regarding the A/C is truly regrettable. Your comments will be reviewed by management, and we will make sure we are thoroughly inspecting rooms and promptly reporting maintenance issues to make sure your experience is not repeated. We appreciate you bringing this to our attention and hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Respectfully, LQ Customer Care

4/10 Médiocre

Anthony

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property is in a good area but the hotel room we got was not clean when we got there.
Séjour de 2 nuits en mai 2024
Réponse de AGM le 24 mai 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care

2/10 Horrible

Illiana

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Las instalaciones muy viejas, el cuarto descuidado y sucio, llena de pequeñas cucarachas, tuvimos que comprar insecticida porque nunca pudieron resolver el problema. En una semana hicieron la limpieza una sola vez y estuvimos insistiendo, pero muy mala atención al cliente. NO RECOMIENDO PARA NADA ESTE HOTEL. Lo único que tiene bueno es la ubicación.
Séjour de 7 nuits en mai 2024
Réponse de AGM le 24 mai 2024
Lamento su reciente experiencia en nuestro hotel.

2/10 Horrible

Diego

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
As soon as we walked in the room we scoped out the area and the carpet was Absolutely Filthy!!!! There was clothes wadded up in the corner from the previous person who stayed in the room! And in the restroom there was a press on nail laying on the floor. Overall a horrible experience
Séjour de 1 nuit en mai 2024
Réponse de AGM le 19 mai 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care

6/10 Satisfaisant

Olivia

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Crystal at the front desk was phenomenal and went above and beyond for us!! I wish the property had been in better condition. Rails were rusted, our room curtains torn, linens stained…it’s a great location and a great staff, but the property needs to be renovated and better maintained.
Séjour de 4 nuits en mai 2024
Réponse de AGM le 19 mai 2024
Thank you for your review. We will share your compliments with our front desk team. We are sorry to learn of the difficulties you experienced and your comments have been passed on to our management team. Rest assured we will do everything we can to improve. We very much appreciate your business and thank you for staying with us. Looking forward to your next stay. Sincerely, LQ Customer Care

8/10 Bien

Katelyn

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff was nice
Séjour de 2 nuits en mai 2024
Réponse de AGM le 19 mai 2024
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again. Respectfully, LQ Customer Care

8/10 Bien

Nina

Les points forts : Propreté
Pretty typical inn-style rooms. The rooms had great AC coverage, which was wonderful! The bathroom was outdated but still felt very clean, well stocked with extra towels and blankets. Breakfast was lackluster, so consider that in your planning! Very convenient location though, near many cafes and restaurants.
Séjour de 3 nuits en mai 2024
Réponse de AGM le 19 mai 2024
Thank you for staying at La Quinta Inns and Suites. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon! Respectfully, LQ Customer Care

10/10 Excellent

J Daniel

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Amazing
Séjour de 1 nuit en mai 2024
Réponse de AGM le 19 mai 2024
We are delighted to hear that we have been part of so many journeys that you've taken. We look forward to your future travels, our staff is always ready to welcome you. Thank you for your loyalty and trust. Respectfully, LQ Customer Care

2/10 Horrible

Kia

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was not told in advance there would be a $36 fee to SELF park in a garage with ZERO elevators. The carpet was dirty in my room, there was a large hole in the curtain, a wall patch job was very poorly done, the bathroom door HIT the toilet. Even though the sign and free standing signs announced Valet parking, there was none, lugging my luggage from the garage to the room was a very unpleasant task and I only had a backpack and my computer bag.
Séjour de 1 nuit en mai 2024
Réponse de AGM le 19 mai 2024
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care

6/10 Satisfaisant

Victor Hugo Cortes

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de AGM le 19 mai 2024
We are delighted to hear that we have been part of so many journeys that you've taken. We look forward to your future travels, our staff is always ready to welcome you. Thank you for your loyalty and trust. Respectfully, LQ Customer Care

6/10 Satisfaisant

maria esther

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Fallas en Aire acondicionado Solo una lámpara de luz prendía Cortinas rotas Del piso de la bañera se escurría el agua y se estancaba hacia el escudado y el lavabo Al siguiente día de nuestra llegada la habitación no estaba realizada la limpieza .
Séjour de 2 nuits en mai 2024
Réponse de AGM le 10 mai 2024
The room is cleaned every 3 days after arrival if you are here 4 days or longer.We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care

4/10 Médiocre

Ciara

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The location was great for walking to 6th street. The garage smelt and was a little sketchy. The rooms are worth the price. Very basic, our room the bathroom door was broken.
Séjour de 3 nuits en mai 2024
Réponse de AGM le 10 mai 2024
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care

6/10 Satisfaisant

Sabine

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Die Unterkunft ist Renovierungsbedprftig, eigentlich könnte man es abreißen
Séjour de 1 nuit en mai 2024
Réponse de AGM le 10 mai 2024
Sorry to hear you didn't enjoy your stay

4/10 Médiocre

Melanie

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
If your looking for just a place to sleep this works but it was dirty and there were homeless people in the stairwell so good for a quick cheap stay but that’s about it.
Séjour de 1 nuit en mai 2024
Réponse de AGM le 10 mai 2024
Your feedback is absolutely critical to our success. Allow us to apologize for the mishaps that had occurred during your visit. Our Management Team is looking into these matters to ensure that all of our guests continue to have memorable experiences when staying with us. Our guests feedback allows us to continue improving what we do best, taking care of our guests. Come back and see us again soon! Respectfully, LQ Customer Care

2/10 Horrible

Justin, paso robles

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Pros: Staff was nice, beds were comfortable, breakfast was ok, good location. CONS: Room was dirty, toilet was broken, no hot water, missing pictures from the wall, no trash can in room, trash on the floor from previous occupant, dresser drawers were broken. Place is ghetto, stay somewhere else.
Séjour de 4 nuits en mai 2024
Réponse de AGM le 10 mai 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care

8/10 Bien

fredra

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Awful place!!! Looks very run down. Bugs in bathroom and vanity area. Stained mattress. It appeared so dirty I slept on top of bedspread instead on between the sheets. Smelled bad. I'm still trying to contact the valet service, as they charged me for 2 nights instead of 1.
Séjour de 1 nuit en mai 2024
Réponse de AGM le 10 mai 2024
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care

4/10 Médiocre

jaime

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Sucked that i had to pay $32 to park here just to sleep for 8 hrs
Séjour de 1 nuit en mai 2024
Réponse de AGM le 10 mai 2024
Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care

4/10 Médiocre

Danielle

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The pictures posted are not an accurate depiction. I would have NEVER booked this hotel room had the pictures been realistic. There was mold behind and under the main door and mold in the bathroom as well. The hairdryer was completely off the wall and there was tissue paper hanging out of the eye hole in the door.
Séjour de 1 nuit en avril 2024
Réponse de AGM le 10 mai 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care

8/10 Bien

Brianna

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de AGM le 10 mai 2024
Thank you for your review and for staying at La Quinta Inns and Suites. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, LQ Customer Care

10/10 Excellent

Kevianno

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jonathan and Crystal at the front desk give exceptional customer service and friendly welcoming as well. Located close to all tourist spots and walkable
Séjour de 3 nuits en avril 2024
Réponse de AGM le 3 mai 2024
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. Respectfully, LQ Customer Care

4/10 Médiocre

Richard

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Our room was clean, however, the elevator was filthy. It smelled and cigarette butts were everywhere. Just needs daily cleaning. The people were friendly.
Séjour de 2 nuits en avril 2024
Réponse de AGM le 3 mai 2024
We are very sorry that you had a bad experience during your recent stay. The elevators had to be turned off for safety reasons when potential problems were detected so we could work on them. We understand such issues did not leave you with favorable impressions of the hotel. We apologize for any inconvenience it might have caused and thank you for staying with us. Hope to have you as a guest again for a very different experience. Respectfully, LQ Customer Care

4/10 Médiocre

Beatris

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The condition of the rooms are old, dirty and with cockroaches. The elevator was never in working conditions. I attempted to leave the minute we arrived; however, since I booked through Expedia. I had to ask for permission to do so. I was granted permission to leave, but I had just paid for the parking. Our room didn't have any towels and not all the lights were working properly. If this hotel (motel like) is so frequented, I would think it would be wise to invest in the maintenance and upgrades. All staff were personable; except one lady that very rudely told us that she wasn't helping anyone other than the person in front of her. If maintenance is kept up we would reconsider staying.
Séjour de 2 nuits en avril 2024
Réponse de AGM le 3 mai 2024
Thank you for your comments regarding your recent stay with us. We regret you experienced any problems while visiting our hotel. Your concerns have been discussed with the team, in an effort to improve our operations. We hope you return in the future and allow us to exceed your expectations. Respectfully, LQ Customer Care

6/10 Satisfaisant

Salvador

Arrived early and the person at the front desk was nice and polite. I was able to check in early. However, the second night I noticed a small bug walking on the night stand, I figured okay it’s okay one. The next night i saw one on the pillow. I had to give the bed a quick shake down and make sure there wasn’t more. The place is not had for the location it is in but theres a few things that can be fixed to make this stay better.
Séjour de 3 nuits en avril 2024
Réponse de AGM le 3 mai 2024
We thank you for your feedback; it goes a long way toward improving on our guest experience. We recognize that a great night sleep is important to all of our guests. It is for this reason we offer our sincerest apology that you did not experience a comfortable stay the we strive to provide. Our management team has been made aware of the oversight, and we will have this corrected. We look forward to serving you upon your return to the area. Sincerely, LQ Customer Care

2/10 Horrible

Chris

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Elevators were not working during my stay. Stairs smelled like urine. Room was clean but in every corner where I found hair dust. Parking space not included with the hotel. No trash can in the restroom.
Séjour de 1 nuit en avril 2024
Réponse de AGM le 10 mai 2024
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care

10/10 Excellent

Thomas

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Very well kept. Breakfast was great. Appears well managed
Séjour de 2 nuits en avril 2024
Réponse de AGM le 3 mai 2024
Thank you for the review. We look forward to seeing you again soon!

2/10 Horrible

Ma Del Carmen

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel viejo y muy descuidado. Una pena teniendo tan buena ubicación.
Séjour de 3 nuits en avril 2024
Réponse de AGM le 3 mai 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. Respectfully, LQ Customer Care

6/10 Satisfaisant

Rosy, Acuna

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Cerca de lugares turísticos
Séjour de 1 nuit en avril 2024
Réponse de AGM le 3 mai 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. Respectfully, LQ Customer Care

2/10 Horrible

ishita

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Police activity second night of stay. The lady in the next room was screaming and crying all night and cops came in. We had bed bugs and cockroaches all over. Bath tub was nasty
Séjour de 2 nuits en avril 2024
Réponse de AGM le 3 mai 2024
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care

8/10 Bien

Adriana

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Outside is really run down but the room was clean. Only needed it for a few hours so it wasn’t bad for a quick in and out trip. I wouldn’t stay longer. The rooms and entire property are definitely dated and had a weird smell. Staff was nice and accommodating. For the location, good bang for your buck.
Séjour de 1 nuit en avril 2024
Réponse de AGM le 3 mai 2024
We are deeply elated that we have been your constant hotel of choice when you're in the area. As always, don't hesitate to let us know if you're visiting again soon. Our staff is always ready to help you with anything. Thank you and take care. Respectfully, LQ Customer Care

8/10 Bien

Margarita

Voyage d’affaires
Les points forts : Propreté et personnel et service
This is an old establishment but I think my room was maintained really well. Walking distance to great restaurants and bars. The staff was so friendly! The only con was that the elevator wasn’t working when I was there. Keep in mind that people are likely going to be there to enjoy the austin night life but I didn’t mind the noise. I felt safer to know it was a busy hotel.
Séjour de 3 nuits en avril 2024
Réponse de AGM le 3 mai 2024
We are very sorry that you had a bad experience during your recent stay. The elevators had to be turned off for safety reasons when potential problems were detected so we could work on them. We understand such issues did not leave you with favorable impressions of the hotel. We apologize for any inconvenience it might have caused and thank you for staying with us. Hope to have you as a guest again for a very different experience. Respectfully, LQ Customer Care

2/10 Horrible

Leslie, Montreal

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Unkept property.
Séjour de 2 nuits en avril 2024
Réponse de AGM le 3 mai 2024
Thank you for your review and for staying at La Quinta Inns and Suites. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, LQ Customer Care

6/10 Satisfaisant

José Ramón

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
La tarjeta de la habitación se averió varias veces el elevador no estaba funcionando había que estar bajando a programar la tarjeta cada vez que se salía
Séjour de 2 nuits en avril 2024
Réponse de AGM le 3 mai 2024
Thank you for your review and for staying at La Quinta Inns and Suites. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, LQ Customer Care

6/10 Satisfaisant

Daniela

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Parking! They make you pay over 60 dollars for 2 nights.
Séjour de 1 nuit en avril 2024
Réponse de AGM le 3 mai 2024
Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care

4/10 Médiocre

Daniel

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I seldom leave negative feedback. I’m sorry to have to say something. The locks on the doors were nonfunctional. Roaches in the room. Vomit in the stairwell. The room was dirty. The staff was nice enough. I’m really disappointed in my stay. I’d recommend gutting the entire hotel and remodeling. This hotel has great potential, just needs a lot of work.
Réponse de AGM le 3 mai 2024
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care

2/10 Horrible

Karen

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
To receive this request for feedback is an added insult. We contacted Expedia after leaving this property early - we stayed one night of a three night stay - due to all the issues we previously highlighted i.e. filthy conditions, broken elevators, unsafe situation with homeless people using the stairwells as sleeping areas and toilets. I honestly cannot state strongly enough just how bad this place is. I expect Expedia to withdraw from offering this hotel immediately to protect its own reputation.
Séjour de 3 nuits en avril 2024
Réponse de AGM le 3 mai 2024
Your feedback is absolutely critical to our success. Allow us to apologize for the mishaps that had occurred during your visit. Our Management Team is looking into these matters to ensure that all of our guests continue to have memorable experiences when staying with us. Our guests feedback allows us to continue improving what we do best, taking care of our guests. Come back and see us again soon! Respectfully, LQ Customer Care

8/10 Bien

Nick

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de AGM le 3 mai 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. Respectfully, LQ Customer Care

6/10 Satisfaisant

Ana

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is a little outdated, the property has potential and is well located. With some renovation to the bedrooms it would be fantastic.
Séjour de 2 nuits en avril 2024
Réponse de AGM le 3 mai 2024
Thank you for taking the time to share your comments about your stay! We are very sorry that your experience wasn’t up to your expectations. Our staff works very hard to provide guests with a clean, comfortable room, and top notch service. Your specific concerns have been discussed with our team to help us improve. We hope you return in the future and allow us to exceed your expectations. Sincerely, LQ Customer Care

2/10 Horrible

Tara

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There were people fighting outside the hotel throwing their belongings and then throughout the entire night another couple screaming and fighting slamming doors constantly all night long
Séjour de 2 nuits en mars 2024
Réponse de AGM le 3 mai 2024
Thank you for taking the time to share your comments about your stay! We are very sorry that your experience wasn’t up to your expectations. Our staff works very hard to provide guests with a clean, comfortable room, and top notch service. Your specific concerns have been discussed with our team to help us improve. We hope you return in the future and allow us to exceed your expectations. Sincerely, LQ Customer Care

2/10 Horrible

Zunaid

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is by far the worst hotel I lived in the USA. The stairs are odorous, the elevators don’t work often, staffs are not helpful, 36.00 parking for a day and the parking is also dirty and smelly, the key cards often don’t work and need to be changed multiple times, the bathroom doors can’t be locked from either inside or outside, the toilet flush is very weak, there was no trash bin in the bathroom, the breakfast is stale, the entire area is dilapidated, and yet the price is quite high. Not recommended at all, particularly if you are with your family. Never going to stay there again.
Séjour de 3 nuits en avril 2024
Réponse de AGM le 3 mai 2024
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de AGM le 3 mai 2024
Thank you for taking the time to share your comments about your stay! We are very sorry that your experience wasn’t up to your expectations. Our staff works very hard to provide guests with a clean, comfortable room, and top notch service. Your specific concerns have been discussed with our team to help us improve. We hope you return in the future and allow us to exceed your expectations. Sincerely, LQ Customer Care