Piscine extérieure, parasols de plage, chaises longues
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Avis sur Holiday Inn Express & Suites Austin Downtown - University, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Austin Downtown - University, an IHG Hotel
805 Neches Street, Austin, TX

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 572 avis sur 1054." "
Note des voyageurs de 8 (Bien), d’après 276 avis sur 1054." "
Note des voyageurs de 6 (Satisfaisant), d’après 84 avis sur 1054." "
Note des voyageurs de 4 (Médiocre), d’après 64 avis sur 1054." "
Note des voyageurs de 2 (Horrible), d’après 58 avis sur 1054." "

9,2/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

4/10 Médiocre

Simon

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The room was not ready. It said check in at 15h00, had to wait until 17:45 to get our room.
Séjour de 1 nuit en mars 2024
Réponse de Alexi le 5 mars 2024
Thank you for your feedback, we will work on resolving the issues you encountered so that they do not become issues for anyone else.

10/10 Excellent

Jean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2023
Réponse de Cody le 12 juin 2023
Dear Jean,Thank you for choosing the Holiday Inn Express and for taking the time to provide feedback about your experience. We strive to make each stay as pleasant and comfortable as possible and I'm so glad to hear this stay went so well. I hope you truly felt at home and will consider staying with us again next time you're in Austin!Yours in hospitality,Cody ArnAssistant General ManagerHotel Indigo & Holiday Inn Express Downtown Austin

10/10 Excellent

Malena

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The location wasn’t as safe as we would have hoped. A lot of homelessness which made walking home from 6th a little uneasy.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Leslie

Séjour de 1 nuit en mai 2024

10/10 Excellent

Mayra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was great and enjoyable
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Teresa

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Pool looked nice
Séjour de 1 nuit en mai 2024

8/10 Bien

Diane

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The bar on the side of the building we stayed in played loud music till after 2 am . Kids running down hallways.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Estela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love this place !!
Séjour de 1 nuit en mai 2024

10/10 Excellent

E. D.

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The friendly and helpful staff are what made this stay outstanding.
Séjour de 1 nuit en mai 2024

10/10 Excellent

bahareh

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alessia at the front desk was super helpful and informed about the facility and surrounding areas. I will stay at this hotel every time I go.
Séjour de 2 nuits en mai 2024

8/10 Bien

Theo

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good price and location. Close to 6th street, but also a homeless shelter. The air conditioning is really loud. You need earplugs to sleep. The hotel seems to know as some were provided in the room.
Séjour de 5 nuits en mai 2024

8/10 Bien

david

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en mai 2024

8/10 Bien

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a modern hotel in an ideal location with just a few minutes walk to the city and lively bars on 6th Street. Our room was large and well equipped, breakfast was very good and the staff were great. The hotel has parking but we didn't use this facility. I would recommend walking down 6th Street away from the city (About 15 mins walk) under the I35 for a more laidback relaxing day/evening with some great bars, restaurants and micro breweries (Zilkers Brewing, Lazarous Brewing and Saddle Up who also serve great food!)
Séjour de 3 nuits en mars 2024

2/10 Horrible

Emily

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Ronald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Jenna, Newmarket

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Right in the largest homeless encampment. Did not feel safe walking at night back to the hotel. Easy walking during the day and convenient to pick up a Lime or Bird scooter. Hotel breakfast was good and pool area was nice.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Jeremy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location for concerts and events. Parking a truck in the hotel garage is only for the skilled drivers.
Séjour de 1 nuit en mars 2024

8/10 Bien

Jeanette

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
For most part hotel/room was fine. Except for cold showers! That was unpleasant! Their was 2 of us the showers we took the furst half of the weekend was fine other half of the weekend was cold. Told staff hopefully they have it checked out for next guests.
Séjour de 3 nuits en mai 2024

8/10 Bien

Taryna, HALLS HEAD

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was lovely. Super spacious with a view over the pool and a nice, filling complimentary breakfast. The day staff were awesome. However, the night receptionist was a little shabby and off-hand. When we asked for assistance with the lift as it wasn’t working, she wasn’t interested. My husband ended up climbing the fire stairs only to find paper wedged in the 2nd floor lift door which effectively shut it down.
Séjour de 1 nuit en mai 2024

8/10 Bien

DORIELYS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ok
Séjour de 1 nuit en avril 2024

10/10 Excellent

Axel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Tara

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable room. Great outdoor pool area. Wonderful breakfast. Immediate area around was a bit run down but I did not feel unsafe walking to and from hotel.
Séjour de 4 nuits en avril 2024

4/10 Médiocre

Helena

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was nice. Check in was at 3 I arrived at 5:30 and the room was still not ready. Was given free parking which was great, still have not received my receipt or deposit back.
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

ELAZAR

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
When it gets dark In my opinion it is not recommended to go out without a car
Séjour de 2 nuits en avril 2024

10/10 Excellent

Cheryl, Columbia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location couldn't be beat as it was within walking distance to 6th St.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Kerri

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was very clean (slightly smelled like bleach when we walked in but wasn’t too strong. I appreciate that!) the staff was nice, personable and accommodating and this hotel was right next to our concert venue as well as 2 streets up from 6th street if you’re into that scene. Parking was limited so we parked in a parking garage across the street but it was only $20 for overnight parking and I consider that decent for downtown Austin parking. I would definitely stay here again!
Séjour de 1 nuit en avril 2024

8/10 Bien

Valda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Debra, SOUTH BEND

Voyage en couple
Les points faibles : Personnel et service
Front desk not responsive to requests. Had asked for extra blankets at check in. Assured they'd be sent right up. Get up to room and discover no bedding on sofa bed. Had nothing but a sheet; had no pillow, blanket or comforter. Called desk to let them know. Assured they'd take care of it. Took six requests and five and an half hours and getting upset and having to get it myself to get bedding. It's after 9 pm and no one was going to bring me any bedding. I had been up at 3:15 that morning and was tired and couldn't even go to bed as I had no bedding! Sofa bed so uncomfortable that we had to put the sofa cushions under the mattress. Mattress very thin. Housekeeping left trash on floor for two days, didn't honor request to not remake the sofa bed, didn't replace all towels. Drain in sink not working. Had to ask for new blow dryer as that didn't work. No fan in bathroom and peeling paint above tub. Breakfast okay but don't expect waffles. Pros; It is a good location to walk to bars on 6th street and Congress St bridge for bat watching. Parking $30 a day in parking garage that had ample space with unlimited in and out privileges. But If I were to return to Austin, I would not return to this hotel.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We enjoyed a large, clean, quiet room with a nice view. Very enjoyable stay.
Séjour de 3 nuits en avril 2024
Réponse de Nicole V le 23 avr. 2024
Thank you for your comments, we hope to see you again the next time you're in Austin!

10/10 Excellent

Stacy Dawn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice clean property, close to downtown amenities to walk to.
Séjour de 3 nuits en avril 2024
Réponse de -Holiday Inn Team le 21 avr. 2024
Thank you for the 5 star rating. We are glad you enjoyed your stay.

10/10 Excellent

Emma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to sixth street, good breakfast and clean.
Séjour de 4 nuits en avril 2024
Réponse de -Holiday Inn Team le 21 avr. 2024
Thank you for your feedback & rating. We are thrilled you enjoyed our breakfast & clean facilities.

10/10 Excellent

Thomas

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de -Holiday Inn Team le 21 avr. 2024
Thank you for your rating! See you again soon.

8/10 Bien

Tom

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de -Holiday Inn Team le 21 avr. 2024
Thank you for your feedback. We appreciate your rating.

8/10 Bien

Juan Carlos

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
En general todo bien, con el único detalle que en mi estancia no hicieron la limpieza de la habitación
Séjour de 2 nuits en avril 2024
Réponse de -Holiday Inn Team le 21 avr. 2024
Gracias por tomarse el tiempo para compartir sus comentarios. Es fantástico saber que disfrutó de su estancia. Acepte nuestras disculpas por no haber realizado la limpieza diaria de su habitación. He transmitido sus comentarios al gerente de limpieza para que los revise.

10/10 Excellent

Byron

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff. Nice pool area. Clean
Séjour de 1 nuit en avril 2024
Réponse de -Holiday Inn Team le 21 avr. 2024
Thank you for the 5 out of 5 rating. We are glad you enjoyed the pool area & our friendly staff. We hope to see you again soon.

8/10 Bien

larissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean rooms, friendly staff, underground parking garage.
Séjour de 1 nuit en avril 2024
Réponse de -Holiday Inn Team le 21 avr. 2024
We appreciate your feedback & rating. Its great to hear our staff did a great job. We look forward to seeing you again soon.

10/10 Excellent

Rosendo

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nothing
Séjour de 1 nuit en avril 2024
Réponse de -Holiday Inn Team le 21 avr. 2024
Thank you for the 5 out 5 rating.

10/10 Excellent

Charles, Mill Valley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de -Holiday Inn Team le 21 avr. 2024
Thank you for the 5 out of 5 rating

10/10 Excellent

Mariah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de -Holiday Inn Team le 21 avr. 2024
Thank you for the 5 out of 5 rating.

10/10 Excellent

Dana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoyed the stay throughout, Staff was very nice at check in as well as various interactions throughout our stay. The room was clean and everything in order.
Séjour de 4 nuits en mars 2024
Réponse de Nicole V le 23 avr. 2024
Thank you for your comments, I'm glad you had a great stay and we hope to see you again the next time you're in Austin!

8/10 Bien

Elizabeth

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel but area not v safe at night.
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Tammy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close walking distance to everything. Had dirty towels in our room when we got there and had to exchange. Had to ask a number of times to get room cleaned first few days. After that everything was fantastic. Front desk staff was amazing. Always greeting you and made you feel welcome
Séjour de 4 nuits en mars 2024
Réponse de Nicole V le 23 avr. 2024
Thank you for your comments, I'm sorry you experienced some inconsistency but I am glad you had a great stay and we hope to see you again the next time you're in Austin!

10/10 Excellent

Barbara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
staff very friendly & helpful. .OUTSIDE OF PRMISES HAD SEVERAL HOMELESS PEOPLE, u NEED TO HANDLE THIS PROBLEM.
Séjour de 3 nuits en mars 2024
Réponse de Nicole V le 23 avr. 2024
Thank you for your review, we hope to see you again the next time you're in Austin!

10/10 Excellent

Fred

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient stay right by the concert venue we were in town for.
Séjour de 1 nuit en mars 2024
Réponse de Nicole V le 23 avr. 2024
Thank you for your review, we hope to see you again the next time you're in Austin!

10/10 Excellent

Nyasha

Les points forts : Propreté
Séjour de 3 nuits en mars 2024
Réponse de Nicole V le 23 avr. 2024
Thank you for your review, we hope to see you again the next time you're in Austin!

10/10 Excellent

DeAmber

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Nicole V le 23 avr. 2024
Thank you for your review, we hope to see you again the next time you're in Austin!

10/10 Excellent

Allison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2024

10/10 Excellent

Terry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
If you are attending a conference in Austin this is only 3-4 blocks from the conference centre and makes for an easy walk to the conference centre and to 6th street for live music and eating
Séjour de 4 nuits en mars 2024
Réponse de Nicole V le 23 avr. 2024
Thank you for your comments, we hope to see you next time you're in Austin!

6/10 Satisfaisant

Jennifer

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Is is a nice hotel, boy it is located in the middle of a homeless neighborhood.
Séjour de 1 nuit en mars 2024
Réponse de Nicole V le 23 avr. 2024
Thank you for your comments, we hope you give our downtown neighborhood another chance soon.

10/10 Excellent

yesenia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location
Séjour de 3 nuits en février 2024
Réponse de Alexi le 5 mars 2024
Thank you for your feedback! We hope you return to visit us soon!