Avis vérifié
2/10 Horrible
Mitchell S.
28 juil. 2026
This property was not usable when we arrived because the advertised air conditioning was not working during approximately 100-degree Texas heat. We booked the lakefront home in April for a three-night stay with eight guests and specifically selected it for its location and amenities.The day before check-in, property management told me that the house was ready for our arrival, with only an issue involving the small pool. No air-conditioning problem was disclosed. After several members of our group flew into Austin and traveled approximately 45 minutes to the property, we arrived about 30 minutes after check-in time and still had no check-in instructions.When I called from the gate to obtain the access code, I was informed for the first time that the home’s air conditioning was not functioning. Management could not provide a timely repair or a comparable nearby replacement. I was even asked to photograph the outside condenser to assist them in contacting repair companies.Because the home had no functioning air conditioning, we could not safely or reasonably stay there. We had to arrange another three-night rental ourselves and pay for additional transportation. Although we received a full refund, discovering upon arrival that this advertised amenity was unavailable made this an unacceptable experience.

Mitchell S.
Séjour de 3 nuits en juillet 2026



















