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Avis sur Extended Stay America Suites Austin Northwest Lakeline Mall

2.5 out of 5
Extended Stay America Suites Austin Northwest Lakeline Mall
13858 N U.S. Highway 183, Austin, TX

Avis

6,0
Note des voyageurs de 10 (Excellent), d’après 168 avis sur 872." "
Note des voyageurs de 8 (Bien), d’après 196 avis sur 872." "
Note des voyageurs de 6 (Satisfaisant), d’après 157 avis sur 872." "
Note des voyageurs de 4 (Médiocre), d’après 134 avis sur 872." "
Note des voyageurs de 2 (Horrible), d’après 217 avis sur 872." "

6,2/10

Propreté

6,8/10

Personnel et service

5,4/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

5,6/10

Écoresponsabilité

Avis

2/10 Horrible

Blanca

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
RIEN
Séjour de 3 nuits en septembre 2021
Réponse de Hotel Management le 24 sept. 2021
Blanca, thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management

4/10 Médiocre

Betty, Carbondale

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Impossible to get there because of location. Kitchen had no appliances, no cups, no glasses to drink from, no ice machines. Front desk offered a ice tray for freezer. No coffee downstairs after 9am. It was actually gone by 8am and not replenished. No close enough places to get food. Felt unsafe to walk.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 21 mai 2024
Dear Betty, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing every guest with the highest level of service and quality. We regret your experience did not meet your expectations or those of our team. We assure you that your concerns are being shared with the appropriate individuals. We do hope you will consider giving us another chance to show you the hospitality for which we are known.Sincerely,Hotel Management

6/10 Satisfaisant

Patricia

Voyage en couple
Les points forts : Personnel et service
Was told they couldnt stay again because husband had leg infection and it would be unhealthy for other guests! Will never use them again.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 16 mai 2024
Dear Patricia, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

6/10 Satisfaisant

daniel

Voyage en groupe
Les points forts : Personnel et service
No ice maker on site, only one single ice tray in the freezer which was not much help. Staff was very friendly and helpful considering what they had to work with. Room was kind of smelly.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 11 mai 2024
Dear daniel, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the lack of an ice maker and the limited ice availability during your stay. We'll explore solutions to improve this aspect of our amenities. Additionally, we're sorry to learn about the smell in your room, and remedial steps within our housekeeping team are underway to ensure our future guests are not similarly impacted. On a positive note, we're glad our staff provided friendly and helpful service despite the challenges. Your comments are appreciated, and we hope to have the opportunity to welcome you back for a more comfortable experience in the future.Sincerely,Hotel Management

4/10 Médiocre

Kendall

Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Timothy

Séjour de 2 nuits en avril 2024

2/10 Horrible

Alexander

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Samantha

Les points forts : Propreté
Séjour de 2 nuits en avril 2024

2/10 Horrible

Kim

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Roach infested, dirty floors, stained sheets, and room smelled bad👎 I will NEVER stay there again. Thank the Lord they were willing to give me my $ back for the next 2 days!
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 17 mars 2024
Dear Kim, Thank you for reviewing our hotel. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

10/10 Excellent

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
everything was great
Séjour de 1 nuit en mars 2024

8/10 Bien

Joseph

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff friendly. Room clean and comfortable. Close to amenities and job site.
Séjour de 4 nuits en février 2024
Réponse de Hotel Management le 4 mars 2024
Dear Joseph, We're thrilled to hear about your recent experience at Extended Stay America! Thank you for highlighting our devoted staff, clean and comfortable rooms, and convenient location. It was our pleasure to accommodate you, and we look forward to welcoming you back for another seamless stay in the future.Sincerely,Hotel Management

10/10 Excellent

Maria

Séjour de 1 nuit en février 2024

8/10 Bien

jose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quiet, affordable, no noisy guests, it has a kitchen, everything works
Séjour de 1 nuit en février 2024

2/10 Horrible

Krystal

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They will steal your money and blame it on you! Booked a room through Expedia. I came in at 2 am, gave them my card, was given a room key. Went up to my room, only to be woken up at seven in the morning by an extremely rude front desk female clerk. She told me that there was “supposed to be nobody in the room, good thing had the deadbolt on the door because she just barged in then asked me my first and last name and told me that there was no reservation on the room. I told her clearly there was a reservation, because otherwise, how did I get a room key? I told her I made a reservation with Expedia the night before and checked in and if there was some sort of problems with her computers that she needed to go fix it and leave me alone because I was extremely tired. She called me back 20 minutes later asking for a confirmation number and then told me that my room had been canceled. And that she would look into it further and call me back in an hour. I was exhausted, tired and couldn’t go back to sleep so I got up and left. Figuring they would deal with their own technical difficulties later. Two or three hours later and they charge me for two nights instead of one. I then went to the location only to have them argue with me about their errors in their computer system instead of apologizing for only allowing me to get five hours of sleep they just kept going on and on about how their computer system works. I eventually had to call corporate and that is how I got my money back.
Réponse de Hotel Management le 3 mars 2024
Dear Krystal, We sincerely apologize for the distressing experience you encountered during your stay. Your feedback regarding the check-in and billing issues is deeply concerning and does not align with our service standards. We regret any inconvenience caused and assure you that we will address the matter to prevent such incidents in the future. Your insight is invaluable, and we appreciate your patience. We understand your frustration and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

10/10 Excellent

Efezino

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked it’s safety
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 2 mars 2024
Dear Efezino, Thank you for choosing Extended Stay America and we would like to express our gratitude for taking the time to review your stay with us. We are pleased to learn that you appreciated the safety measures we have in place at our hotel. Ensuring a secure environment for our guests is one of our top priorities, and we are glad that it did not go unnoticed. Thank you again for your kind words. We look forward to welcoming you back to our hotel in the near future.Sincerely,Hotel Management

2/10 Horrible

Selena

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was extremely dirty and the lobby, halls and rooms all had a foul smell that would not go away. The pictures depict a whole different hotel.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 26 févr. 2024
Dear Selena, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

2/10 Horrible

Antoinette

Voyage d’affaires
Roaches crawling on the wall
Roaches crawling on the wall.
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 23 févr. 2024
Dear Antoinette, We sincerely apologize for any disruptions during your recent visit. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management

4/10 Médiocre

Bellanca

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pubes
There was pubes in the sink and in the bathtub. It definitely didn’t get cleaned before I came in
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 23 févr. 2024
Dear Bellanca, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management

10/10 Excellent

Elida

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
good
Séjour de 1 nuit en février 2024

2/10 Horrible

Beverly

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

4/10 Médiocre

Kevin

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There was a big white stain on the bed sham. Hair in the shower. A sandal under the bed. Socks under the bathroom sink. Overall poor condition.
Séjour de 4 nuits en février 2024
Réponse de Hotel Management le 20 févr. 2024
Dear Kevin, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

2/10 Horrible

Terrance

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible, Musty, Carpet,
The carpet was old and stunk. I will never stay at another hotel from this franchise. They need to invest in a professional carpet cleaning service.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 17 févr. 2024
Dear Terrance, We apologize for the inconvenience caused by the condition of the carpet during your stay. We understand the importance of a clean and comfortable environment for our guests. Your feedback regarding the rug is valuable, and we'll address this matter with our team to ensure improvements are made. While we regret that your experience did not meet your expectations, we hope you'll reconsider and give us another opportunity to provide you with a more satisfactory stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

2/10 Horrible

Josephine

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Its terrible.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 13 févr. 2024
Dear Josephine, Thank you for your review of our hotel. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality for which we are known. Sincerely,Hotel Management

8/10 Bien

Leuman

Séjour de 1 nuit en février 2024

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean rooms!
Great customer service! Clean rooms that’s all I look forward to
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 10 févr. 2024
Dear Guest, We're thrilled to hear that you had a great experience at Extended Stay America! Providing excellent customer service and clean rooms is our priority. Thank you for your positive feedback, and we look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management

8/10 Bien

Joseph

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
I liked the location right off 183. Hotel had a park area behind establishment . THE BED IN ROOM 213 COULD HAVE BEEN BETTER/ SOFTER BUT MANAGEABLE TO SLEEP IN. Room 213 was GREAT corner room with 2 windows. NEED TO FIX COFFEE MACHINE!!!
Séjour de 4 nuits en janvier 2024

10/10 Excellent

Jorge

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything pk
Séjour de 4 nuits en janvier 2024
Réponse de Hotel Management le 8 févr. 2024
Dear Jorge, We're truly honored to be your home away from home and glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

6/10 Satisfaisant

ADRIAN

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was in a convenient location, served purpose to have a place to stay before our house was ready but it was very dirty, air vents in room was caked with dust, under beds was filthy. Someone before us left underwear under the bed that the cleaning staff didn’t pick up. Seemed under staffed at times . Front desk employees could be heard complaining.
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 6 févr. 2024
Dear ADRIAN, Thank you for taking the time to write a review of our hotel. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

10/10 Excellent

Dan

Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Sadie

Séjour de 2 nuits en janvier 2024

4/10 Médiocre

Gary

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Needed better maintence inspections.
Shower head was spurting out water from where the head was connected to the pipe. There was lots of plumbers' tape or white putty visible, but nobody tested the connection or they would have been sprayed in the face, as I was. I don't think there was a trashcan anywhere in the room.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 1 févr. 2024
Dear Gary, Thank you for taking the time to review your stay with us. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered due to maintenance issues in your room. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

6/10 Satisfaisant

Jacob

Les points faibles : Infrastructures et conditions de l’hébergement
Alright not the best or worse!
Nice little hotel, everything is really old. Hotel could probably use a new remodel. The only thing that was frustrating is that I booked a room with a king sized bed in advance, and when we arrived they put us in a room with two double beds saying the kings were sold out. The a/c and heater works nice. They advertise breakfast but all it really is a brown bag with a little something in it. The price for the hotel wasn’t bad at all for the room I got. I’ve paid for more expensive hotels that were worst. Overall, we slept comfortably and felt safe. I wouldn’t mind staying again if we were in the area!
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 29 janv. 2024
Dear Jacob, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we do not have the room available. We understand your frustration and regret disappointing you. Further, we are sorry for the breakfast choices not meeting your taste. Your remarks are noted and shared with the concerned individuals so that it is improved. Every member is committed to ensuring our guests have an excellent stay. Please return, and we hope always to serve you for all future trips! Sincerely,Hotel Management

10/10 Excellent

paul

Séjour de 3 nuits en janvier 2024

10/10 Excellent

Estella

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great customer service to clean rooms! Thank you for a comfortable stay!
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 25 janv. 2024
Dear Estella, Thank you for choosing Extended Stay America as your accommodation. Your kind words about our associates, their commitment to excellence, and the cleanliness of our rooms are greatly appreciated. Reviews like yours reinforce the high standards we aim to meet for every guest. Thank you for staying with us during your travels, and we hope to have the pleasure of welcoming you back soon when you revisit the area.Sincerely,Hotel Management

8/10 Bien

Jennifer

Séjour de 2 nuits en janvier 2024

10/10 Excellent

Isaiah, Leander

Voyage d’affaires
Les points forts : Équipements
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Isaiah, Leander

Séjour de 1 nuit en janvier 2024

10/10 Excellent

John

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Cynthia

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dirty and unkept. Lobby was so dirty you could tell it had not been cleaned in months/
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 9 janv. 2024
Dear Cynthia, We sincerely apologize for the cleanliness issues you encountered during your stay. This does not reflect our usual standards, and we deeply regret any discomfort caused. Your feedback is crucial, and we will address the cleanliness concerns promptly to ensure improvements. Thank you for bringing this to our attention. If you reconsider staying with us, we are committed to providing a significantly improved and more pleasant experience in the future. We appreciate your understanding and patience in this matter.Sincerely,Hotel Management

10/10 Excellent

Sydnee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
staff as very nice and welcoming
Séjour de 1 nuit en décembre 2023

8/10 Bien

Vijay

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Nice area and parking
Séjour de 1 nuit en décembre 2023

8/10 Bien

Fritz

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Lakeline location of the Extended Stay America is much like any other - tidy and with all the basics you need for one night. A full kitchen with scaled down frig and cooktop plus a microwave, sink, and counter top space give you enough of a kitchen for full meal prep if you care to dine in during your stay. This is a very basic style accommodation - if you *require* the finest sheets, thickest towels, and most glamorous furnishings, this is not the choice for you. You get what you need for a comfortable stay. On the company website they list "breakfast" as included. It should probably say "continental breakfast" which is code for snack bars and pre-packaged muffins, plus coffee. You won't go hungry, but you also won't want this every day for a month. If you just need a decent place to sleep at low cost, this may be a good option for you. If you want to be pampered in luxury, just know this isn't the place for that.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 18 déc. 2023
Dear Fritz, We appreciate the wonderful review. Thank you for taking time to share your experience. Our entire team is invested in providing you with a memorable stay, and your positive comments motivate us to keep up the hard work. We hope Extended Stay America is your first choice the next time you visit here, and we wish you all the best with your travels.Sincerely,Hotel Management

8/10 Bien

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really great for people traveling with pets—soundproof rooms, easy access to exits, pet-friendly floors, access to nice grounds to walk away from traffic and other pets. The beds are extremely comfortable, rooms comfortably furnished, and staff very friendly.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Michelle

Séjour de 1 nuit en décembre 2023

2/10 Horrible

Aaron

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There were bugs in the shower, the water pressure in the shower was horrible. This was my 2nd stay and it was the same then also. Only good thing was the desk clerk. He was great and very friendly.
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 8 déc. 2023
Dear Aaron, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

2/10 Horrible

Rachel

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023

2/10 Horrible

jesse

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
HORRIBLE
THERE WAS NO HOT WATER/HAD TO GO TO MEETING WITH NO SHOWER/ROOM 315 NEXT DOOR WAS BLASING ROCK MUSIC SINCE 8 ALL THE WAY TO 3 AM. MANAGEMENT DID NOTHING ABOUT IT.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 17 nov. 2023
Dear Jesse, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to check with our team to find out what went wrong so that such concerns are better handled as we move ahead. We wish we had addressed your concerns while you were still here. Please allow us to check and give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management

2/10 Horrible

Burt

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The hallway was dark and smelt like curry. My room had new paint, but the shower curtain rod was hanging on by one small screw. Stains all over the lamp shade. How's in the thin blanket. Bed was like sleeping on springs. Remote control was held together with packing tape. Windows were greasy overall, terrible
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 10 nov. 2023
Dear Burt, We deeply regret the unsatisfactory experience you encountered during your stay. Your feedback regarding the hallway odor, room condition, and cleanliness issues is concerning. We apologize for falling short of your expectations and assure you that we are actively addressing these concerns with our team. Your insights are crucial, and we appreciate the opportunity to improve. We value your feedback and apologize for any inconvenience caused.Sincerely,Hotel Management

6/10 Satisfaisant

Celia

Voyage en famille
Les points forts : Propreté et personnel et service
I did not like that I could hear the neighbor's t.v at 1:00 in the morning.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 7 nov. 2023
Dear Celia, Thank you for being our guest. We are disappointed to learn that the actions of other guests affected your time with us. We certainly understand the frustrations this caused you, and we apologize for the inconvenience. Please know for future visits, our front desk is available around the clock to help make you as comfortable as possible and address these concerns. We are grateful for your feedback and hope you will return for the flawless stay you deserve.SincerelyHotel Management