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Avis sur Downright Austin, A Renaissance Hotel

4 out of 5
Downright Austin, A Renaissance Hotel
701 E 11th Street, Austin, TX

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 22 avis sur 53." "
Note des voyageurs de 8 (Bien), d’après 8 avis sur 53." "
Note des voyageurs de 6 (Satisfaisant), d’après 11 avis sur 53." "
Note des voyageurs de 4 (Médiocre), d’après 9 avis sur 53." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 53." "

8,8/10

Propreté

8,2/10

Personnel et service

7,2/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Sunil, Frisco

Voyage en famille
Cgggg
Séjour de 1 nuit en mai 2024
Réponse de Hotel General Manager le 17 mai 2024
Thank you for staying with us Sunil

6/10 Satisfaisant

Mark

Voyage en couple
The pool and outside patio/food truck was closed. We wouldve hung out there if it was open. There were adandoned scooters and homeless people along the creek out back.
Séjour de 3 nuits en mai 2024
Réponse de Hotel General Manager le 17 mai 2024
Thank you for joining us at Downright Austin - we hope to welcome you back to enjoy the pool and food truck experience soon!

2/10 Horrible

Troy

Voyage d’affaires
Not sure how it was. The day I was to arrive they moved me to another hotel. I originally booked one room two queens. Moved me to other hotel which was a king bed…for two adult males. Not happy.
Séjour de 1 nuit en mai 2024
Réponse de Hotel General Manager le 17 mai 2024
Hello Troy - we apologize for this inconvenience - please reach out to us directly as we would like to make this situation right on behalf of the hotel.

8/10 Bien

Teresa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is close to I-35. We had a lot of road noise making sleep difficult. We were on the 11th floor and still had lots of road noise.
Séjour de 1 nuit en mai 2024
Réponse de Hotel General Manager le 15 mai 2024
Hello Teresa, we apologize about the noise from the street, but thanking you for bringing this to our attention so that we are able to enhance our offerings to assist our guests with canceling out this sound. Please let us know prior to you next visit and we will ensure you have an amazing room set aside for you!

2/10 Horrible

Robert, New Orleans

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
They cancelled my reservation after I had checked in online.
Séjour de 1 nuit en mai 2024
Réponse de Hotel General Manager le 15 mai 2024
Hello Robert - We apologize for this inconvenience, we will be reaching out to you personally today to ensure that we can resolve the issues.

6/10 Satisfaisant

Sergio

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Old property it’s maintained had some trouble with the elevator and the bar apparently was getting remodeled. Overall the place was completely and utterly average, so was great for the event we had to go to.
Séjour de 1 nuit en mai 2024
Réponse de Hotel General Manager le 14 mai 2024
We apologize that you did not have a wonderful experience with us here at Downright Austin, we look forward to having you back and enjoy all of the beautiful spaces as they finish the transformation!

4/10 Médiocre

Genaro

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
BEWARE if you have your own vehicle be prepare to pay $52 a day for self parking in the hotels own parking garage. If your doing self parking don’t stop underneath the canopy to unload your luggage because valet will tell you to move because you are causing traffic (which I wasn’t). 3rd floor in parking garage which is also street lvl is all for valet which you can barely see painted on the floor. Also it’s very hard to get around in the parking garage I would advice not to bring a truck or big suv. Arrive there at 3 to check in just to be told my room wasn’t ready yet and I would have to wait. Finally when I received my room I went to drop off my luggage and the room was extremely humid while the AC was set at 67. Figure out later when I went out that if you set your thermostat above 70 the room will be humid when you come back.
Séjour de 1 nuit en mai 2024
Réponse de Hotel General Manager le 13 mai 2024
Hello Genaro, Thank you for sharing your feedback with us which will allow us to alter some training necessary around our guest experience. Please reach out to us directly as we would be grateful to speak with you regarding your experience.

10/10 Excellent

Diana, Dallas

Les points forts : Propreté et infrastructures et conditions de l’hébergement
We had a great experience overall. I was a little hesitant from other review but we didn’t encounter load noise. Parking is expensive but we paid valet instead. When you request by time you get down to lobby your car is there. Only thing was the pool and gym was not available at our stay.
Séjour de 2 nuits en mai 2024
Réponse de Hotel General Manager le 13 mai 2024
We look forward to having you back with us at Downright Austin during your next visit here!

10/10 Excellent

Ariadna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The pool should be open
Séjour de 1 nuit en mai 2024
Réponse de Hotel General Manager le 13 mai 2024
We do apologize the pool was not operational during your visit.

4/10 Médiocre

Paulina

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I did not have a good experience at Downright hotel. It is in remodeling process and nobody warned me. There was a lot of noice and the main restaurant was closed. In addition, my room had a door that connected to another room and I could not sleep because of the noice of the people next door sounded as if they were in my room.
Séjour de 3 nuits en mai 2024
Réponse de Hotel General Manager le 13 mai 2024
We do apologize about the noise from the neighboring room. We do hope to have you back at Downright soon to experience all of the wonderful amenities the hotel has to offer!

10/10 Excellent

Eve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel General Manager le 13 mai 2024
We appreciate you joining us at Downright Austin!

4/10 Médiocre

clarens Del corazón de Jesus Cruz

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Unfortunately, my stay was not good. They didn't clean the room during my stay at the hotel. The restaurant is very expensive and mediocre. Staff is okay, not friendly and not welcoming at all. I guess just doing their job.
Séjour de 3 nuits en avril 2024
Réponse de Hotel General Manager le 11 mai 2024
Thank you for taking time to leave a review. We deeply apologize that we did not live up our expectations. We would be grateful to speak with you directly regarding your experience.

10/10 Excellent

jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
wonderful stay
Séjour de 1 nuit en mai 2024
Réponse de Hotel General Manager le 10 mai 2024
We are thrilled to hear you had a wonderful stay with us! Thank you so much for joining us at Downright Austin!

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Hotel General Manager le 10 mai 2024
Thank you Stephanie for leaving such a great score!

8/10 Bien

Paul, Katy

Séjour de 1 nuit en mars 2024
Réponse de Hotel General Manager le 8 mai 2024
Thank you Paul for leaving a great review for us.

10/10 Excellent

Catrina

Voyage en couple
Downright was updated, quiet and clean. Good location! Had minor issues with my booking and Jennifer Wright, onsite at the hotel resolved them effortlessly. Staff gets 5 stars!
Séjour de 3 nuits en mai 2024
Réponse de Jennifer P. le 6 mai 2024
Thank you for the great rating and the kind comments. I'm so happy I was able to assist you and resolve your issues. Hope to see you again.

4/10 Médiocre

Brad

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
No alarm clock Parking is $52
Séjour de 1 nuit en mai 2024
Réponse de Hotel General Manager le 6 mai 2024
We apologize for the inconvenience in not having an alarm clock. We do appreciate you bringing this to our attention.

8/10 Bien

COURAGE O

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cleanliness and staff courtesy
Séjour de 1 nuit en mai 2024
Réponse de Hotel General Manager le 6 mai 2024
Thank you so much for leaving such a great review regarding your stay here at Downright Austin. We look forward to welcoming you back!

6/10 Satisfaisant

Bianica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Hotel General Manager le 7 mai 2024
Thank you for leaving a review with us, please let us know if you would like to connect regarding your experience and how we can better improve it.

10/10 Excellent

STEPHANIE

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Honestly this hotel has been the best I’ve stayed at so far. Loved the staff, the room & the CLEANLINESS
Séjour de 1 nuit en mai 2024
Réponse de Hotel General Manager le 6 mai 2024
Thank you for such a wonderful compliment of your recent stay with our. Our team works diligently every day to ensure we provide these sort of uncompromising stays.

10/10 Excellent

Leslie

Voyage en famille
Les points forts : Équipements
Valet was unexpected , maybe make that clear that parking would be extra there.
Séjour de 2 nuits en avril 2024
Réponse de Hotel General Manager le 30 avr. 2024
We greatly appreciate your feedback from you stay, we hope we have the opportunity for you to join us again soon here at Downright Austin.

2/10 Horrible

Nathan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
It was not disclosed until check-in that parking was $50. Staff were friendly and hotel was clean and cute. Very thin walls. I could hear guest next door talking and partying until 11pm.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Nathan,Thank you for providing feedback on your recent stay. We're glad you found our team to be friendly and our hotel well-kept. However, we're disappointed to hear your feedback regarding parking. We aim for transparency, and on all third-party sites, we have included information on our parking fee, which is listed under amenities. Despite this, we hope you found comfort during your stay, and we hope you'll give us another chance to exceed your expectations on your next visit.

4/10 Médiocre

ling, katy

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not worth what I pay, A/C is not working right, water pressure is low
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 18 avr. 2024
Dear Ling,Thank you for being our guest. Please accept our apologies for the issues with your room and for being disappointed with some aspects of your stay. Rest assured, our team will research your comments and strive to improve. Please consider giving us a chance to change your perceptions.

4/10 Médiocre

Osama

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The place is too noisy, it seems sound insulation is not done properly. Be careful that the advertised price is inaccurate as it does not include $52 parking fee or $59 in case you want to use valet.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Osama,We apologize that certain aspects of your visit were not seamless. Your feedback is gratefully received and will be kept in mind to help us make improvements where necessary. We hope you consider staying with us again in the future for a better visit.

8/10 Bien

Mark

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Downright Austin is conveniently located near all the action but not in the middle of it. This means that you can walk to the bars and restaurants, but it's quiet at night. The rooms at the Downright lack storage space. Our room had no dressers or drawers and no place to store clothing.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Mark,Thank you for choosing to stay at Downright Austin - A Renaissance Hotel! We're glad our convenient location made it easy to walk to local attractions. Although you prefer accommodations with storage space, it's good to know your room was quiet. We appreciate your positive rating and hope to see you again.

6/10 Satisfaisant

Guadalupe, Comfort

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
THIS PROPERTY HAS AN IN HOUSE FRATERNITY! I have to say the staff was friendly and room was VERY CLEAN, the beds were comfortable HOWEVER the noise was UNBEARABLE. I could hear EVERYTHING going on outside my door, next door and it was not pleasant AT ALL. Up until 2am when whom ever thought they could sing and play guitar, i called downstairs to complain only for front desk to say ITS OUR INHOUSE FRATERNITY...LIKE IT'S OK???? SERIOUSLY! I was like i dont care tell them to stop! I paid for a pleasant stay and that did not happen. It was unfortunate because the hotel while dated, was clean and nice room.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Guadalupe,Thank you for staying with us and taking the time to share your thoughts. We're glad our clean rooms and friendly staff added to your experience. However, we apologize for any noise disruption you experienced and for any disappointment with how it was handled. We'll look into this further, and we hope to see you again should you be back in the area.

8/10 Bien

Blaise

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property recently went through a major renovation and for the most part it was a good one. However, there were curious choices made…very little room on bathroom sink for items, one towel hook, no salt and pepper in the breakfast place, etc. Room was otherwise spacious and comfortable. Being next to a freeway meant a noisy night - not their fault, they moved us for our continued stay. Area was convenient but a bit run down. Again, not their fault. All in all, a decent stay for the price.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 11 avr. 2024
Dear Blaise,Thank you for choosing Downright Austin - A Renaissance Hotel. We're pleased you recognized our spacious rooms and our team's effort to ensure a quiet visit. Your feedback on our bathroom design is also appreciated and will be considered as we strive to improve it. It was a pleasure to have you stay with us, and we hope to welcome you back again for an even better stay.

10/10 Excellent

MEGAN

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed for SXSW, the hotel was walkable to all the activities. It's a bit outdated but I can see that they are working on updating.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 11 avr. 2024
Dear Megan,Thank you so much for choosing to stay with us at Downright Austin - A Renaissance Hotel. We're thrilled to read you enjoyed your visit and were able to take advantage of our convenient location. The pleasure was truly ours, and we hope to welcome you back soon.

8/10 Bien

Akram

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very expensive overnight parking
Séjour de 2 nuits en mars 2024
Réponse de Hotel General Manager le 30 avr. 2024
Thank you for taking time to review Downright Austin!

10/10 Excellent

J.

Voyage en couple
Les points forts : Personnel et service
It was OK Nothing special..hard to believe it is 4 star hotel
Séjour de 1 nuit en avril 2024
Réponse de Hotel General Manager le 30 avr. 2024
Thank you so much for your rating of your stay here at Downright Austin. We look forward to having you back as we bring this hotel to life and create amazing experiences for our guests!