Extérieur
Vérifier la disponibilité

Avis sur Country Inn & Suites by Radisson, Austin North (Pflugerville), TX

3 out of 5
Country Inn & Suites by Radisson, Austin North (Pflugerville), TX
14620 North IH-35, Austin, TX

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 329 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 211 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 164 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 121 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 178 avis sur 1003." "

7,0/10

Propreté

7,6/10

Personnel et service

7,0/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

10/10 Excellent

Corinne, la Rochelle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
grande suite avec petit salon séparé idéal pour les insomniaques
Séjour de 3 nuits en août 2019
Réponse de Manager le 31 août 2019
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

8/10 Bien

Liza

Voyage en famille
Les points forts : Propreté
I liked the service
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 22 mai 2024
Dear guest,Thank you for your positive feedback regarding our service. We are delighted to hear that you had a pleasant experience during your stay. Providing exceptional service is our top priority, and it is rewarding to know that we met your expectations. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

8/10 Bien

Quinton

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 21 mai 2024
Dear Guest,Thank you for your feedback! We're glad to hear you enjoyed your stay overall. If there's anything specific you think we could improve to earn that fifth star next time, we'd love to hear it. Looking forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 Satisfaisant

Allex

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I booked a room online with 2 beds 2 queens. Once I arrived to the property they give a different room with one bed and bad smell also I claimed the guy front desk he gave me a different room
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 19 mai 2024
Dear Guest,Thank you for sharing your feedback. We're glad to hear that our front desk was able to assist you with a room change. However, we apologize for the initial mix-up with your room and the unpleasant smell you encountered. Your comments will help us improve our services and ensure a better experience for our guests. We hope to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Horrible

Vladislav

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Disgusting rooms, dirtiest hotel I’ve ever been in, stains all over room looked like blood stains, expected a lot more from a radisson brand hotel.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 11 mai 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience. Providing a clean and comfortable environment is a top priority, and we apologize for falling short of your expectations. Your feedback is crucial, and we'll immediately address the cleanliness issues you encountered to ensure they're not repeated. Please accept our sincere apologies, and we hope you'll consider giving us another chance to exceed your expectations in the future.Sincerely,Hotel Manager

10/10 Excellent

nancy

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Price
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 11 mai 2024
Dear Nancy,Thank you for your fantastic rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If you ever find yourself in the area again, we'd love to welcome you back for another memorable visit.Sincerely,Hotel Manager

2/10 Horrible

Kristi

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If I could give negative stars I would do it. Absolutely THE worst hotel I've ever stayed at. Trash bag was left outside the room and the SMELL!! YUK!! We actually brought in a large group of family in town for a funeral. All but us left the hotel - bed bugs, roaches, and our tub alone had a whole underneath the mat. Nasty, nasty, nasty. No Raddison-affiliated hotels for me. EVER.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 1 mai 2024
Dear Guest,We are sincerely sorry to hear about your disappointing experience during your recent stay. Your feedback is deeply concerning, and we apologize for the cleanliness and pest issues you encountered. This does not reflect the high standards we strive to maintain. We take your comments seriously and will address them promptly to prevent similar issues in the future. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

2/10 Horrible

Masayoshi

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
stayed 3 nights. moldy smell and wet carpet. dirty towels, had to ask for replacement. no housekeeping though I requested on time. breakfast was OK. overall, badly maintenanced hotel and will be time last time to stay.
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 2 mai 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience during your recent stay. Please accept our sincerest apologies for the issues you encountered, including the moldy smell, wet carpet, and lack of housekeeping. Your feedback is invaluable, and we'll address these concerns promptly to ensure improvements are made. We appreciate you bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

10/10 Excellent

Pete

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 27 avr. 2024
Dear Pete,Thank you for your recent stay at our hotel. It is gratifying to note that you had a nice experience. We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager

10/10 Excellent

Marisabel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location. Inka chicken right next to the hotel is a great dinner option. Beds were comfortable and room as big. Breakfast had waffles eggs biscuits and cereal.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 25 avr. 2024
Dear Marisabel,Thank you for your perfect rating and positive feedback! We're glad to hear that you enjoyed our hotel's location and found it convenient, especially with the nearby dining option at Inka Chicken. It's wonderful to know that you found the beds comfortable, the room spacious, and that you enjoyed our breakfast offerings. Providing a comfortable stay and a variety of breakfast options for our guests is important to us, and we're delighted that we could meet your expectations. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Rigoberto

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 23 avr. 2024
Dear Guest,Thank you for your positive feedback regarding our friendly staff. We strive to provide exceptional service to all our guests, and we're delighted that our team made a positive impression on you. If your travels bring you back to our area, we'd love to welcome you back for another great stay.Sincerely, Hotel Manager

8/10 Bien

Todd

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The bathroom facets did not work very well especially in the bathtub/shower. Everything else was alright.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 22 avr. 2024
Dear Guest,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the bathroom faucets, particularly in the bathtub/shower area. Your feedback is valuable, and we will address this issue promptly to ensure it is resolved for our future guests. We're glad to hear that overall your stay was satisfactory, and we hope to have the opportunity to welcome you back for a more seamless experience.Sincerely,Hotel Manager

10/10 Excellent

L.

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It was a very great day friendly employees. I loved it.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 20 avr. 2024
Dear Guest,Thank you for your positive feedback. We're thrilled to hear that you had a very great stay with us and that our employees made your experience enjoyable! We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager

8/10 Bien

Lonnie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lots of character
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Guest,Thank you for your feedback! We're glad to hear that you found our hotel to have lots of character. We strive to create a unique and memorable experience for our guests, and we appreciate your positive comment. We hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

8/10 Bien

Marcus

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gute Unterkunft für ein paar Übernachtungen.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 16 avr. 2024
Dear Guest,Thank you for choosing our hotel for your stay. We're glad to hear that you found our accommodation suitable for your needs. If there's anything we can do to make your stay even better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

4/10 Médiocre

John, Coronado

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
A/c in first room was on the fritz. Both rooms well-worn.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 16 avr. 2024
Dear Guest,We apologize for the issues you experienced with the air conditioning and the overall condition of your rooms. This is not the standard we aim to uphold, and we appreciate your feedback. Rest assured, we will address these concerns to ensure a more comfortable and enjoyable stay for our future guests. Thank you for bringing this to our attention.Sincerely,Hotel Manager

2/10 Horrible

James

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We paid to reserve a night that at this location after arriveing we wanted to go eat and had to work.we nitic d that our room door did not lock the. We went to speak with front desk
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 15 avr. 2024
Dear Guest,We apologize for the inconvenience you experienced with the room door lock during your stay. Ensuring the safety and security of our guests is our top priority, and we regret that this issue occurred. Your feedback is valuable to us, and we will address this promptly to prevent any recurrence. We appreciate your understanding and hope to have the opportunity to provide you with a more seamless experience in the future.Sincerely,Hotel Manager

2/10 Horrible

Angelita

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff didnt clean rooms,we didn't get clean towels,no toiletries,they didn't throw our trash,the pool looked cloudy,it smelled like pure smoke inside and outside of the hotel.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 15 avr. 2024
Dear Guest,We sincerely apologize for the numerous issues you encountered during your stay. Your experience is not reflective of the high standards we strive to uphold. Please know that we take your feedback seriously, and we are addressing these concerns with our team to ensure they are not repeated. We understand the importance of cleanliness and guest comfort, and we are committed to making necessary improvements. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

10/10 Excellent

Johanna, Gurabo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room, you can walk to Inka chicken (delicious chicken and stuffed yuca).
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 15 avr. 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay and found our rooms to your liking. It's great to know that you also appreciated the convenience of being able to walk to Inka Chicken for delicious food. We hope to welcome you back for another enjoyable stay soon.Sincerely,Hotel Manager

4/10 Médiocre

Giselle

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
No me gustó el olor que tenia el hotel ni el cuarto. La bañera estaba rota. El hotel esta descuidado y viejo. Podrian mejorar
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 13 avr. 2024
Dear Giselle,We apologize for the unpleasant smell in the hotel and room, as well as for the broken bathtub. Your feedback regarding the condition of the hotel and room is concerning, and we regret any inconvenience caused. We take your comments seriously and will address them promptly to ensure improvements are made. Your comfort and satisfaction are important to us, and we appreciate your feedback. We value your feedback and the opportunity to improve our services.Sincerely, Hotel Manager

6/10 Satisfaisant

Stephanie

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The place smelled wet/moldy.
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 13 avr. 2024
Dear Stephanie,We apologize for the unpleasant odor you experienced during your stay. Addressing any issues related to odors or mold is a priority for us, and we will investigate this matter promptly to ensure it is resolved. Your comfort is important to us, and we regret any inconvenience caused. We appreciate your feedback and the opportunity to improve our services.Sincerely, Hotel Manager

8/10 Bien

Cristian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
La habitación amplia y muy bonita, limpia y fresca!!
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 13 avr. 2024
Dear Cristian,We're glad to hear that you enjoyed the spacious and clean room! Thank you for your positive feedback. We appreciate your input and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

2/10 Horrible

Ashley

Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 14 avr. 2024
Dear Ashley,We're deeply sorry to hear that your experience with us fell short of your expectations. Your feedback is important to us, and we would like to understand more about what went wrong during your stay. Please reach out to us directly so we can address your concerns and work to make things right. We value your feedback and hope for the opportunity to regain your trust in the future.Sincerely,Hotel Manager

10/10 Excellent

yanin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Shreya Anand le 30 mars 2024
Thank You!

10/10 Excellent

Carnell

Great
Séjour de 1 nuit en mars 2024
Réponse de Shreya Anand le 30 mars 2024
Thank You!

2/10 Horrible

Dominique

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I will not be back here!!
Séjour de 1 nuit en mars 2024
Réponse de Shreya Anand le 30 mars 2024
Thank You!

6/10 Satisfaisant

ricardo, mission

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Ok
Séjour de 2 nuits en mars 2024
Réponse de Shreya Anand le 30 mars 2024
Thank You!

6/10 Satisfaisant

Hilda

Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 13 avr. 2024
Dear Hilda,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

Oscar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Shreya Anand le 30 mars 2024
Thank You!

6/10 Satisfaisant

Anthony M.

Séjour de 4 nuits en février 2024
Réponse de Shreya Anand le 30 mars 2024
Thank You!

10/10 Excellent

Judith

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The shower didn't have good pressure and it was very difficult to calibrate the temperature.
Séjour de 1 nuit en mars 2024
Réponse de Shreya Anand le 30 mars 2024
Thank You!

6/10 Satisfaisant

JENNIFER

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
There was a roach in the first room of the suite and the trash container at the entrance was overflowing with broken beer bottles all around. The elevator is old and feels old and unmaintained. The room's furniture is old and dirty. The good parts are that it is quiet and the beds and bathroom seem clean. Also, the pillows are comfy.
Séjour de 3 nuits en mars 2024
Réponse de Shreya Anand le 30 mars 2024
Thank you for taking the time to reach out to us. We are saddened to know that your experience was anything less than satisfying. As we pride ourselves on delivering a memorable hotel experience, we are sorry that we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.

2/10 Horrible

PAMELA, DALLAS

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was traveling through with my husband and 1 year old. The room was dirty and reeked of cigarette smoke even though this was supported to be a non-smoking room. There were stains all over the upholstery and carpet. The carpet floor was sticky and smelled of humidity. Nothing in this suite was clean. We were so exhausted that we just tried to make it through the night and left really early the next day even though we had booked 2 nights. I would not recommend this place to anyone.
Séjour de 2 nuits en mars 2024
Réponse de Shreya Anand le 30 mars 2024
Thank you for taking the time to reach out to us. We are saddened to know that your experience was anything less than satisfying. As we pride ourselves on delivering a memorable hotel experience, we are sorry that we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.

10/10 Excellent

Elizabeth

Séjour de 1 nuit en février 2024
Réponse de Shreya Anand le 30 mars 2024
Thank You!

8/10 Bien

Esmeralda

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was clean and safe
Séjour de 1 nuit en février 2024
Réponse de Shreya Anand le 28 févr. 2024
Thank You!

10/10 Excellent

yanin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Is good
Séjour de 1 nuit en février 2024
Réponse de Shreya Anand le 28 févr. 2024
Thank You!

10/10 Excellent

Antwan

Séjour de 1 nuit en février 2024
Réponse de Shreya Anand le 30 mars 2024
Thank You!

2/10 Horrible

Jeree

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Shreya Anand le 28 févr. 2024
Thank You!

4/10 Médiocre

Brandi

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I think the hotel looks older in person than it does in the pictures. The staff was nice, so no complaints there. The hotel is definitely old. The elevator smelled old, the room smelled old. Everything smelled old. The A/C was ancient—like one of those dials from the 70s that you have to guess what the temp is being set to. It had a wall unit, but it didn’t work. The carpet was stained and someone had moved the tv console to the side, revealing debris that housekeeping didn’t clean up. The tub was clogged, so I had to call for maintenance and wait until morning for it to get fixed. I have a habit of bringing my own clean bedsheets, but I could still smell the old stench of the room while trying to sleep. I even had an air freshener. I honestly wanted to leave the same night, but because it was too much trouble, I stayed. I hated it though. Breakfast was available, but I didn’t bother trying it because considering the poor upkeep of the rooms, I didn’t have confidence in the cleanliness of the kitchen. Long story short, I won’t be booking there ever again.
Séjour de 4 nuits en février 2024
Réponse de Shreya Anand le 28 févr. 2024
Thank you for taking the time to reach out to us. We are saddened to know that your experience was anything less than satisfying. As we pride ourselves on delivering a memorable hotel experience, we are sorry that we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.

10/10 Excellent

Jose

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Shreya Anand le 31 janv. 2024
Thankyou!

10/10 Excellent

Mario

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Shreya Anand le 31 janv. 2024
Thankyou!

2/10 Horrible

Linda

Séjour de 1 nuit en janvier 2024
Réponse de Shreya Anand le 31 janv. 2024
Thankyou for your feedback!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en janvier 2024
Réponse de Shreya Anand le 31 janv. 2024
Thankyou!

6/10 Satisfaisant

Jose

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Good for price
Stay was ok for the price maybe just some pest controll friendly staff went just for 2 nights
Séjour de 2 nuits en janvier 2024
Réponse de Shreya Anand le 31 janv. 2024
Thank you for taking the time to reach out to us. We are saddened to know that your experience was anything less than satisfying. As we pride ourselves on delivering a memorable hotel experience, we are sorry that we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.

8/10 Bien

Marcus

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The front desk attendant upon our arrival was excellent. The AC unit in the room was a bit inconsistent but overall a good stay.
Séjour de 2 nuits en janvier 2024
Réponse de Shreya Anand le 31 janv. 2024
Thankyou for your feedback!

4/10 Médiocre

Brittany

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Shreya Anand le 31 janv. 2024
Thankyou!

10/10 Excellent

Jeff

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very pleased with everything, would stay again.
Réponse de Shreya Anand le 28 févr. 2024
Thank You!

10/10 Excellent

Anthony

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Shreya Anand le 31 janv. 2024
Thankyou!

10/10 Excellent

Cody

Voyage d’affaires
Pleasantly surprising experience
I’m in the Austin area frequently on business and it’s been difficult to find a decent hotel at the rate that my agency allows but I’ve now found one here. Now, this is where I’ll be staying in the future.
Séjour de 1 nuit en décembre 2023
Réponse de Shreya Anand le 31 janv. 2024
Thankyou for your feedback!

4/10 Médiocre

Patrick

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Disappointing
I was disappointed with this hotel. The facilities were a bit run down and the cleanliness was not on the great side. I have stayed at worse places, but I would not go back there.
Séjour de 4 nuits en décembre 2023
Réponse de Shreya Anand le 31 janv. 2024
Thank you for taking the time to reach out to us. We are saddened to know that your experience was anything less than satisfying. As we pride ourselves on delivering a memorable hotel experience, we are sorry that we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.