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Avis sur Country Inn & Suites by Radisson, Austin-universit

2.5 out of 5
Country Inn & Suites by Radisson, Austin-universit
7400 North Interstate 35 Frontage Road,, 3 6, Austin, TX

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 267 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 333 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 216 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 114 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 70 avis sur 1000." "

7,4/10

Propreté

7,8/10

Personnel et service

7,6/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2018

10/10 Excellent

vanessa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2017

10/10 Excellent

vanessa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rien a redire sur l'hôtel j'ai passé un super séjour. L'hôtel est très propre et le service général est bien. Le seul point négatif c'est le fait que j'ai pas pu récupérer ma prise que j'avais laissé dans la salle de bain. Celle-ci n'a pas été vu par le service du ménage le jour de mon départ. 3 jours après, toujours pas possible d'y accéder! En dehors de ce seul point négatif je vous recommande l'hôtel qui est vraiment très bien
Séjour de 2 nuits en septembre 2017
Réponse de judy le 4 oct. 2017
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. Sorry to hear about your plug that's missing. we will continue to look and let you know. We look forward to your next stay.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Tamara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2020
Réponse de Hotel Manager le 7 mai 2020
Hello Tamara, Thanks for the stay at our hotel and the review with eight stars. I sincerely hope that you liked the hotel and enjoyed the stay as there are no specific remarks. It is really a matter of pride for our hotel and staff. We shall serve you even better next time. Please do visit us again. Sincerely, Hotel Manager

10/10 Excellent

Keonte

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2020
Réponse de Judy le 22 avr. 2020
Thank you for taking time to rate us. Please do visit us again.

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en mars 2020
Réponse de Sam le 18 mars 2020
Thank you so much for your feedback! Our team is pleased to learn, you enjoyed your stay here! We look forward to serve you again! Yours in hospitality, Sam P General Manager

4/10 Médiocre

Voyageur vérifié

Voyage en groupe
Les points faibles : Personnel et service
The property is in bad shape. When we arrived, I wasn't impressed by the condition. Early the next morning the toilet backed up. I went to call the front desk and the phone didn't work. So I walked down in my pajamas to alert them, it was 7:30, and the response was that the maintenance man doesn't come in till 9:00. She didn't have the key to the common ladies room, but rest assured I could use the common men's room and just then a gentlemen walked up and handed me the key. yuk. My friend and I took our showers and went to check out. When I spoke with the manager, the response to my complaint was that I was checking out that day anyway. When I responded with the fact that we are checking out early because we can't even use the bathroom in our room...he responded with taking $35 off...really...
Séjour de 1 nuit en mars 2020
Réponse de Sam le 13 mars 2020
Thank you so much for your feedback. We are sorry to learn that your stay here was not perfect! Your comments were shared with our team and will use your comments to improve our quality and standards. Yours in hospitality, Sam P General Manager

4/10 Médiocre

James, El Paso

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Our room was dirty upon arrival and led us to cancel our three night stay. We immediately booked another hotel.
Séjour de 3 nuits en mars 2020
Réponse de Sam le 14 mars 2020
Thank you so much for your feedback. Our team is sorry to learn that your stay here was not perfect. Your comments will really help us in improving!. Yours in hospitality, Sam P General Manager

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en mars 2020
Réponse de Sam le 13 mars 2020
Thank you so much for your feedback! We are happy to learn that your stay here was excellent! Your comment really motivated our staff! On your next visit here, we welcome you back to our hotel! Yours in hospitality, Sam P General Manager

8/10 Bien

Sue, Wisconsin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location really worked for us (close to my sick brother's apartment). I liked there was a breakfast bar. Our room was clean and the maid service for the 3 days we were there was excellent.
Séjour de 3 nuits en mars 2020
Réponse de Sam le 10 mars 2020
Thank you so much Sue for your feedback! Our team is delighted to learn, you enjoyed your stay here! We welcome you back, next time you're in this area! Yours in hospitality, Sam P General Manager

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable ountry Inn
Good. Comfortable.
Séjour de 3 nuits en mars 2020
Réponse de Sam le 10 mars 2020
Thank you so much for your feedback! Our team is proud to hear that you had an excellent stay!. We welcome you back to our hotel, on your next visit here! Yours in hospitality, Sam P General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en mars 2020
Réponse de Sam le 8 mars 2020
Thank you so much for your feedback. We are pleased to learn that your stay here was perfect! We look forward to serve you again! Yours in hospitality, Sam P General Manager

8/10 Bien

Voyageur vérifié

Séjour de 5 nuits en février 2020
Réponse de Sam le 5 mars 2020
Thank you so much for your feedback. Our staff is happy to learn that your stay here was perfect! We are honored to learn that you really enjoyed our services and look forward to serve you again! Yours in hospitality, Sam P General Manager

10/10 Excellent

Archie, Texas

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very quite and clean nice breakfast. parking everything was great
Séjour de 1 nuit en mars 2020
Réponse de Sam le 3 mars 2020
Thank you so much for your feedback. Our team is happy to learn,you had an excellent stay here! On your next visit to Austin Texas, we welcome you back to our hotel! Yours in hospitality, Sam P General Manager

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The room was advertised as having two queens and a pull out sofa which was why we chose it. When we checked in their was no sofa, so the sleeping arrangement were more cramped than they should have been. Had we known this we would have booked somewhere else. Also the channel list for the TV was all wrong, and none of the staff could tell us what the channels were. This stay was very frustrating.
Séjour de 1 nuit en février 2020
Réponse de Sam le 3 mars 2020
Thank you so much for your feedback. Our team is sorry to learn that your stay here is not perfect. Your comments will really help us to improve. Yours in hospitality, Sam P General Manager

2/10 Horrible

Sona

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2019
Réponse de Sam le 1 mars 2020
Thank you for your candid feedback Sona Our team is dismayed to learn that you didn’t enjoy your stay here. Your comments and suggestions will receive our utmost attention! Yours in hospitality, Sam P General Manager

10/10 Excellent

Rodolfo

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel,excellent location
Séjour de 1 nuit en février 2020
Réponse de Sam le 1 mars 2020
Thank you so much for your glowing feedback. Our team is beaming with pride to learn that you really enjoyed your stay here. On your next visit here! We welcome you back to our hotel. Yours in hospitality, Sam P General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2020
Réponse de Sam le 29 févr. 2020
Thank you so much for your feedback. Our team is pleased to learn that your stay here was perfect! Your comments will really motivate them to perform even better! On your next visit here, we welcome you back! Yours in hospitality, Sam P General Manager

6/10 Satisfaisant

RobinY., Centennial, CO

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Mattress was sinking in the middle. Waked up with backache!
Séjour de 1 nuit en février 2020
Réponse de Sam le 29 févr. 2020
Thank you so much for your feedback. Our team is sorry to learn that your stay here was not perfect. We will use your comments to improve. Yours in hospitality, Sam P General Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2020
Réponse de Sam le 25 févr. 2020
Thank you so much for your feedback. Our team is proud to learn that your stay here was perfect! Your comments will really motivate them to work harder! On your next visit here, we welcome you back to our hotel! Yours in hospitality, Sam P General Manager

10/10 Excellent

Tho

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2020
Réponse de Sam le 24 févr. 2020
Thank you so much for your feedback. Your positive comments will really motivate our team to perform even better! On your next visit here, we welcome you back to our hotel. See you soon! Yours in hospitality, Sam P General Manager

4/10 Médiocre

Dennis

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The property was in very poor condition. They are trying to remodel but very cheap finishes. The hall carpet was stained and discolored on all three floors. The elevators were in poor condition. The beds were lumpy. The pillows were flat. The bathroom had a towel bar retainers but no towel bar, they did paint over the retainers though lol. The faucet and sink were old and worn out.
Séjour de 3 nuits en février 2020
Réponse de Sam le 24 févr. 2020
Thank you so much for your feedback. Our team is sorry to learn that you did not enjoy your stay here. Your comments will receive our urgent attention and will work to improve. Yours in hospitality, Sam P General Manager

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Hard to find motel, sign not visible from interstate, bad location
Séjour de 1 nuit en février 2020
Réponse de Sam le 24 févr. 2020
Thank you so much for your feedback. Our team is sorry to learn that you had a difficult time in finding our hotel. We will use your comments to improve and this will get our immediate attention! Yours in hospitality, Sam P General Manager

6/10 Satisfaisant

karen

Voyage d’affaires
Séjour de 2 nuits en février 2020
Réponse de Sam le 13 févr. 2020
Thank you so much for your feedback. Our team is sorry to lean that your stay here was not completely satisfactory. Your comments were shared with our team and will work hard to improve. Yours in hospitality, Sam P General Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Front desk girl was very nice and helpful.
Séjour de 3 nuits en février 2020
Réponse de Sam le 12 févr. 2020
Thank you so much for your feedback. Our team is happy to hear, you really liked their service! On your next visit here, we welcome you back to our hotel! Yours in hospitality, Sam P General Manager

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The toilet seat seemed like it was scraped with metal. The room ac/heat was bliwing cold air all night even though I turned it to OFF. Was freezing all night
Séjour de 1 nuit en février 2020
Réponse de Sam le 11 févr. 2020
Thank you so much for your feedback. We are sorry to learn that your stay here was not perfect! Your comments were shared with our team and will use these to work on improving. Yours in hospitality, Sam P General Manager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Séjour de 2 nuits en février 2020
Réponse de Sam le 11 févr. 2020
Thank you so much for your feedback. Our team is pleased to learn that your stay here was perfect. On your next visit here, we welcome you back to our hotel. See you soon! Yours in hospitality, Sam P General Manager

2/10 Horrible

Jack, Houston

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Old and food gross i got sick threw up couldn’t eat all day
Séjour de 2 nuits en février 2020
Réponse de Sam le 10 févr. 2020
Thank you so much Jack for your candid feedback. Our team is sorry to learn that your stay here was not perfect. Your comments were shared with our management and will work on improving. Yours in hospitality, Sam P General Manager

10/10 Excellent

Luis, Houston tx

Les points forts : Propreté et personnel et service
I love the hotel , the staff and the area , breakfast was good and employees are courteous
Séjour de 1 nuit en février 2020
Réponse de Sam le 5 févr. 2020
Thank you so much Luis for your feedback. Your comments were shared with our team and they are happy to hear, your stay here was excellent. This will motivate them to perform even better! On your next visit here, we welcome you back to our hotel! Your in hospitality, Sam P General Manager

10/10 Excellent

Joseph

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2019
Réponse de Sam le 5 févr. 2020
Thank you so much Joseph for your feedback. Our team is happy to learn that your stay here was excellent! Your positive comments will really make our team work even harder to offer a superior guest experience. See you soon! Yours in hospitality, Sam P General Manager

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en janvier 2020
Réponse de Sam le 4 févr. 2020
Thank you so much for your feedback. Your positive comments were shared with our team and we look forward to serve you again! Yours in hospitality, Sam P General Manager

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2020
Réponse de Sam le 4 févr. 2020
Thank you for your feedback, Our team is happy to learn that your stay here was perfect. We look forward to serve you again! See you soon! Yours in hospitality, Sam P General Manager

8/10 Bien

Amanda

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2020
Réponse de Sam le 3 févr. 2020
Thank you so much for your feedback. We are pleased to learn that your stay here was perfect. On your next visit to this area, we welcome you back. Yours in hospitality, Sam P General Manager

2/10 Horrible

Jose

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Limpieza horrible
Las sábanas estaban manchadas de sangre i chocolate ya seco, lo reportamos a la camarera y solo contestó que eso no estaba así cuando ella limpio ese cuarto, lo reporté al gerente y no hicieron nada al respecto solo un “lo siento”
Séjour de 1 nuit en janvier 2020
Réponse de Sam le 3 févr. 2020
Thank you so much for your feedback. We are sorry to learn your experience here was not perfect. Your comments were shared with our team and will work on improving. Yours in hospitality, Sam P General Manager

8/10 Bien

Clifford

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Concerns
Overall a good experience. Reported a burned out lamp in bathroom that didn’t get fixed by the time we checked out. Found a hair in the waffle batter at breakfast. USB ports by bed headboard didn’t work. Didn’t report it.
Séjour de 1 nuit en janvier 2020
Réponse de Sam le 3 févr. 2020
Thank you so much for your feedback. We are sorry to learn that your stay here was not completely satisfactory. Your comments will receive our urgent attention and will use these to improve. Yours in hospitality, Sam P General Manager

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et personnel et service
I was struggling with a vending machine for water and the great staff gave me a complimentary gift bag traditional reserved for Members of water. Very nice.
Séjour de 1 nuit en janvier 2020
Réponse de Sam le 3 févr. 2020
Thank you so much for your feedback. We are pleased to learn that your stay here was perfect. On your next visit here, we welcome you back to our hotel! Yours in hospitality, Sam P General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2020
Réponse de Sam le 1 févr. 2020
Thank you so much for your feedback. Our team is happy to learn that our stay here was perfect. Positive comments will really make them work hard to provide better service. Yours in hospitality, Sam P General Manager

10/10 Excellent

Alyssa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place, very good price, good area
Stayed here before, and will stay again! Breakfast is great a lot off choices, also I love that they have a little library to borrow from also and if you don’t finish your book you can take and send it back when you do finish it, such a very cool idea!
Séjour de 2 nuits en janvier 2020
Réponse de Sam le 30 janv. 2020
Thank you so much Alyssa for your feedback. Our team is happy to learn, your stay here was excellent!. On your next visit here, we welcome you back to our hotel. We look forward to serve you again! Yours in hospitality, Sam P General Manager

2/10 Horrible

Enrique

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Checked in and checked out in about 15 min. Roaches started crawling on the bed
Séjour de 1 nuit en janvier 2020
Réponse de Sam le 30 janv. 2020
Thank you so much for your feedback We are sorry to learn of your unpleasant experience, please be assured your comments will receive our top priority and this is an unfortunate event occurrence. Yours in hospitality, Sam P General manager

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room provided started leaking sewage on the first night from the room above. No alternate room was available so they "put together" a temporary room when was in severe disrepair @ 1am so I could get some rest. Room was never serviced during the entire stay and hotel was under renovation and common areas were not clean.
Séjour de 3 nuits en janvier 2020
Réponse de Sam le 30 janv. 2020
Thank you so much for your feedback. We are sorry to learn that your stay here was not perfect. Your comments were shared with our management and will receive our urgent attention to this matter. Yours in hospitality, Sam P General Manager

10/10 Excellent

robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good price good stay
All is good
Séjour de 3 nuits en janvier 2020
Réponse de Sam le 29 janv. 2020
Thank you so much for your response. Our team is happy to learn that your stay here was perfect. On your next visit here, we welcome you back and are eager to serve you again. See you soon! Yours in hospitality, Sam P General Manager

10/10 Excellent

Veronica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rubber ducky fun.
Séjour de 1 nuit en janvier 2020
Réponse de Sam le 31 janv. 2020
Thank you so much for your feedback. Your comments were shared with our team and are happy to learn, your stay here was excellent!. On your next visit to this area, we welcome you back to our hotel. See you soon! Yours in hospitality, Sam P General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2020
Réponse de Sam le 26 janv. 2020
Thank you so much for your feedback. Your comments were shared with our team and are happy to hear that you enjoyed your stay here. Yours in hospitality, Sam P General Manager

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2020
Réponse de Sam le 26 janv. 2020
Thank you so much for your response. We are pleased to learn that your stay here was perfect. Your comments will motivate them to work even harder! On your next visit here, we welcome you back to our hotel! Yours in hospitality, Sam P General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2020
Réponse de Sam le 24 janv. 2020
Thank you for your feedback. We are happy to learn that your stay here was perfect. Your comments will really motivate our team to perform even better!. On your next visit here, we look forward in serving you again! See you soon! Yours in hospitality, Sam P General Manager

6/10 Satisfaisant

David

Voyage d’affaires
Les points faibles : Propreté
Cleanliness? not here.
If I stay in a Country Inn & Suites I can normally expect a good standard of cleanliness, breakfast quality and comfort. This facility was being renovated according to the desk clerk. After I walked in the room the first thing I noticed was a deep black grease type stain of the carpet. I was told the carpet was being replaced but I can't imagin why the personell had not even tryed to remove the stain.
Séjour de 4 nuits en janvier 2020
Réponse de Sam le 24 janv. 2020
Thank you so much for your feedback. We are sorry to learn that your stay here was not perfect. Your comments were shared with our team and will hard to get better. Yours in hospitality, Sam P General Manager

10/10 Excellent

Erica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2020
Réponse de Sam le 22 janv. 2020
Thank you so much Erika for your feedback. We are pleased to learn that your stay here was perfect. Your comments were shared with our team and were pleased to lean that your stay here was excellent. See you soon! Yours in hospitality, Sam P General Manager

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en janvier 2020
Réponse de Sam le 22 janv. 2020
Thank you so much for your feedback. We are pleased to learn that your stay here was perfect. Your comments were shared with our team who are delighted to learn this. See you soon! Yours in hospitality, Sam P General Manager