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Avis sur Best Western Plus Austin Central

2.5 out of 5
Best Western Plus Austin Central
919 East Koenig Lane, North I-35 at Exit 238A, Austin, TX

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 426 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 290 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 147 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 76 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 63 avis sur 1002." "

8,2/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Graziella

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chambres confortables et petit déjeuner copieux
Séjour de 2 nuits en avril 2023

6/10 Satisfaisant

Lexie

Voyage d’affaires
Les points forts : Propreté et personnel et service
Stayed at this hotel due to being in Central Austin for business. Area is right off the highway exit so it was expected to be louder at night. Wifi was unusable as when connected to the internet, the device instantly told me that the connection was insecure even on the Google home page. When driving in and out of the hotel noted a person waving around a tire pipe at the intersection when turning left. Hotel was fine besides the internet.
Séjour de 4 nuits en mai 2024

8/10 Bien

catherine

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice convenient to be able to get my dog to the early morning vet appointment. Staff was nice and courteous
Séjour de 1 nuit en mai 2024

8/10 Bien

Lola

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good Breakfast
Séjour de 1 nuit en mai 2024

8/10 Bien

Jeanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Standard hotel. Great front desk people. Decent breakfast offered. Sound wasn't an issue and room was comfortable.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Tricia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great price for two bed room. Close to down town also close to airport. Front desk staff was very helpful and friendly. Complimentary drinks for happy hour!!! Complimentary breakfast had a great selection not just basic toast and cereal. Booking was for one night, Enjoyed our stay so we booked two more nights.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Noah

Voyage en groupe, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My room was broken into and all of my property was stolen. My room key wasn’t working and staff said they had no cameras. Police were called but since it wasn’t an emergency they wouldn’t come out. Hotel said they couldn’t do anything for us without a police report. Would not recommend staying here
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Vicki

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It’s an old hotel that smells like cigarettes
Séjour de 2 nuits en mai 2024

10/10 Excellent

LORENA, San Antonio

Séjour de 2 nuits en février 2024

8/10 Bien

Edhgar Horacio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

steph

Les points forts : Infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en avril 2024

10/10 Excellent

Sarah, Denton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Neighborhood was a little scary.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Lars

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Abdullah

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Stayed for 10 days for work. Shower only had around 10 minutes of hot water. Wifi was unreliable and had to keep reconnecting for 30 seconds every 5 minutes, so wasn’t able to do much work. Everything else was good.
Séjour de 8 nuits en avril 2024

10/10 Excellent

Albert

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Fabulous
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Allison

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Johnny P.

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
Cool water was never any hot water in shower. Grabbed a towel to dry off and dried mucus on towel grossed me out. Reported it to staff. Said I had to request credit through Expedia.
Séjour de 2 nuits en avril 2024
Réponse de AGM le 2 mai 2024
Johnny,Thank you for your review and for staying with us here at the Best Western Austin Central. We would like to apologize for the hot water issue and let you know that it has been resolved as of today. One of our blowers went out and needed replaced. In regards to the credit, Expedia did call us and we discounted the room 30% for the inconvenience. We hope the rest of your stay was enjoyable and look forward to seeing you next time!Have a wonderful day!

10/10 Excellent

Carina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de AGM le 2 mai 2024
Thank you Carina for the amazing review! We look forward to serving you the next time you are in the area.Have a wonderful rest of your week!

6/10 Satisfaisant

Donna

Voyage d’affaires
Les points faibles : Équipements
It felt dirty! The TV didn’t work properly. Don’t feel completely safe. Property around hotel seemed very sketchy. Won’t stay there again. Front desk person was nice, but not very professional appearing.
Séjour de 2 nuits en avril 2024
Réponse de AGM le 2 mai 2024
Donna. We are saddened to hear that you did not have the greatest experience at our hotel. We strive to provide a safe and welcoming environment for all our guests. The television has been replaced in the room you stayed in so that future guests do not have to experience the same issue of not being able to relax and enjoy their favorite shows while being away from home. We hope you give us another chance so we can show you that we take our guest complaints seriously.Thank you and have a wonderful rest of your day!

10/10 Excellent

Sylvia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All was good
Séjour de 1 nuit en avril 2024
Réponse de AGM le 2 mai 2024
Sylvia,We are pleased that you enjoyed your stay here at the Best Western Plus Austin Central! Hopefully the next time you are in Austin, you decide to stay with us again!Have a great day!

4/10 Médiocre

Neil

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff was helpful and courteous, but this hotel should not be charging as much as they are for a stay of this quality. Room cleanliness and location were quite unsatisfactory.
Séjour de 3 nuits en avril 2024
Réponse de AGM le 29 avr. 2024
Neil,Thank you for your review and we appreciate the honest feedback. We will use the information provided to better serve our guests in the future and hope you give us another chance!Thank you once again and have a great day!

10/10 Excellent

Valeria

Séjour de 1 nuit en avril 2024

4/10 Médiocre

Brenda

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de AGM le 27 avr. 2024
Dear Brenda, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. I only wish you would have left more feedback so we could implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Satisfaisant

Robyn

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Eduardo

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The smell in the rooms are terrible
Séjour de 3 nuits en avril 2024

10/10 Excellent

Teresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Edward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly
Séjour de 1 nuit en avril 2024

10/10 Excellent

ronald

Séjour de 1 nuit en avril 2024

8/10 Bien

Cody

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024

6/10 Satisfaisant

Eva Marie

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
It is a little tricky getting here from the highway. The floors were sticky when we got here.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Viridiana Garcia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great place! staff super helpful.
Séjour de 2 nuits en avril 2024

8/10 Bien

Jesus Antonio

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Al llegar a recepción hacer el check in , llegó tarde por el tráfico y cansado y al entrar me atienden en recepción Irasi y saludo en español con un hola a lo cual me contesta : what do you mean?, ok hago mi check in en su * idioma * Regreso al coche a buscar lugar y no encuentro en toda la propiedad , me estaciono atrás de un coche en la entrada , donde hay 2 más y al entrar me dice que no me puedo estacionar ahí ahora si en * español * Bueno pensé que no hablaba español y le digo que no hay lugar y pues que hay / coches más adelante de mi ,’ y le comento que hay 2 más , me dice que son de los empleados ,me dice que me llamará en cuanto se encuentre un lugar cuestionando que le mentí, por la mañana me levanto y bajo a mover el coche y sorpresa siguen ahí , le comento a otra señorita melisa y me dice que irasi le dejo una nota ,pero me cuenta que esos coches con de huéspedes y que no hay ninguna prisa por moverme , pésima actitud de irasi . Gracias
Séjour de 2 nuits en avril 2024

10/10 Excellent

Penelope

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Natalie was great!
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Stefanie

Séjour de 1 nuit en avril 2024

10/10 Excellent

michele, san antonio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Cindy

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I had booked a two queen bed and received a one queen bed. The heater did not work. Very limited on all towels.
Séjour de 1 nuit en avril 2024
Réponse de AGM le 12 avr. 2024
Dear Cindy, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Kevin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Always appreciate staying at this location. Staff so helpful and the property is so quiet and convenient.
Séjour de 1 nuit en avril 2024

2/10 Horrible

Sonya, San Antonio

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
This location was listed as 8 miles from the airport but was actually twice as far. We wouldn't have reserved here had the info been accurate. Our room had an overflowing toilet when we entered & there wasn't another room available. The staff was at first not wanting to cancel our reservation so that we could receive a credit. Rather than readily assist, Expedia rep thought I would accept no refund. I booked through the site, expecting the service Expedia promised.
Séjour de 1 nuit en avril 2024

8/10 Bien

Michele

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Ruben

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very courteous
Séjour de 1 nuit en avril 2024

8/10 Bien

Angelica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The place is good
Séjour de 1 nuit en avril 2024

2/10 Horrible

Blake

Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pipes are old, you can smell that they are dirty, needs a plumbing update, I felt gross washing my face and showering. Floors weren’t clean and our key cards would go on and off on working. Staff was not very friendly and parking is limited. The lighting in the bathroom was dark and the bulb was clearly almost out. Wouldn’t recommend.
Séjour de 1 nuit en mars 2024
Réponse de AGM le 3 avr. 2024
Dear Blake,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed at this hotel for two (2) nights. This hotel was probably about ten (10) minutes away from Downtown Austin without any traffic, and it was just off of Interstate-35. It was a little bit difficult for me to find this hotel, and I did see what looked to be a homeless man near this hotel at the abandoned gasoline station. This hotel consisted of five (5) stories, and it had many rooms. Despite this hotel’s high number of guests, it was quiet and there was a large area for people to park. The breakfast was excellent, and I especially enjoyed the toasts, the potatoes, the eggs, and the waffles. I had no problems with the air conditioning, with the hot water, with the television, and with the friendliness of the staff, but the Internet reception was mediocre. I enjoyed the gym on the ground floor. I especially was happy with a free alcohol happy hour on most nights during the early evening hours. It was great to socialize with the other guests. I had room service each day during which I stayed at this hotel. I briefly went to the pool, and it was chilly.
Séjour de 2 nuits en mars 2024

10/10 Excellent

alfredo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved our stay! We thought happy hour was so neat! We were are target and Walgreens and several restaurants. Very convenient location. We will stay here again in the future!
Séjour de 1 nuit en mars 2024

10/10 Excellent

Ana, Edinburg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The food was mid at best, basic breakfast, eggs, what seemed like uncooked potatoes, waffles, cold sausage, toast, cereal, bagels, yogurt. Check in was easy, the lady upfront was super sweet and kind. Our room was right next to the elevator so you’d hear people walking by here and there thru the night but nothing too bothersome. Views weren’t the best but didn’t really matter since we weren’t at the hotel most of our stay. Easy access to highway and many restaurants surrounding the area. The hotels next to use seemed a bit sketchy and parking didn’t feel secure as there weren’t that many post light outside nor any cameras for security. The doors on the sides of the hotel didn’t open so we had to go all the way to the front when we parked at the back of the hotel. Beds were ok, not the comfiest but we managed.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Rita

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is clean, comfortable, and the staff are amazing! The only drawback is the noise level. The walls sound as if they are paper thin and I could hear people coughing and talking from a few rooms down in my room. If you are a light sleeper it is not a place where you will be able to sleep without being woken up. I consider myself a HEAVY sleeper and was woken up many times by noise such as laughing, yelling, televisions, and the housekeeping staff knocking on doors all day.
Séjour de 1 nuit en mars 2024

8/10 Bien

Kristen, CORPUS CHRISTI

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mars 2024

10/10 Excellent

Suzanna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Melody

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

David

Voyage en famille
Les points forts : Personnel et service
Easy to get to, but a bit sketchy
Séjour de 1 nuit en mars 2024