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Avis sur Atwell Suites Austin Airport, an IHG Hotel

2.5 out of 5
Atwell Suites Austin Airport, an IHG Hotel
7601 East Ben White Boulevard, Austin, TX

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 34 avis sur 43." "
Note des voyageurs de 8 (Bien), d’après 4 avis sur 43." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 43." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 43." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 43." "

9,6/10

Propreté

9,6/10

Personnel et service

10/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 Excellent

CATHY

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved everything... It was very clean, modern, and was recently renovated! No carpet, therefore, the flooring was very clean & fresh looking. Excellent layout with mini kitchen & coffee maker. I will definitely stay there again whenever I am in Austin.
Séjour de 1 nuit en mai 2024
Réponse de Terri B - General Manager le 27 mai 2024
Cathy,Thank you for taking the time to leave us a review. We appreciate guest feedback and use it to improve the guest experience at our hotel. I am thrilled to hear that you enjoyed the layout of the room and the cleanliness of the hotel. We look forward to seeing you again the next time you are in town!

10/10 Excellent

Esperanza

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I enjoyed my stay.
Séjour de 1 nuit en mai 2024
Réponse de Terri B - General Manager le 27 mai 2024
Esperanza,Thank you for taking the time to review your recent stay with us at Atwell Suites. We appreciate guest feedback and use it to continually improve the guest experience at our hotel. I am delighted to hear that you enjoyed your stay with us. We look forward to seeing you again the next time you are in Austin!

10/10 Excellent

Krystal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel, affordable and great staff
Séjour de 3 nuits en mai 2024
Réponse de James le 22 mai 2024
Krystal, We are happy to see you have had a great stay and a memorable experience, also would love to have the opportunity to have you stay with us again when you are back in the Austin area. Thank you again for staying with us and have a great rest of the day.

10/10 Excellent

Holden

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The studio room setup was very cozy and well thought out. The kitchenette served our needs delightfully and the couch and workspace design made it easy for each of us to work independently.
Réponse de Terri B - General Manager le 20 mai 2024
Holden,Thank you for taking the time to review your recent stay with us at Atwell Suites. We appreciate guest feedback and use it to improve the guest experience at the hotel. We were pleased to hear that you enjoyed your stay with us as well as the design and flexibility of the rooms. We look forward to seeing you again the next time you are in Austin!

6/10 Satisfaisant

Wade

Séjour de 1 nuit en mai 2024
Réponse de Terri B - General Manager le 19 mai 2024
Wade,Thank you for taking the time to review your recent stay with us. We appreciate guest feedback and use it to continually improve the guest experience. I would love to hear more about your stay and how we can improve the experience. Please reach out to me if you would like to discuss this further.

8/10 Bien

Ivan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Modern, amenities, clean, well maintained size of the room
Séjour de 1 nuit en mai 2024
Réponse de Terri B - General Manager le 14 mai 2024
Ivan,Thank you for taking the time to leave us a review regarding your recent stay at Atwell Suites! We appreciate guest feedback and use it to continually improve the guest experience at our hotel. I am delighted to hear that you enjoyed your stay with us. We look forward to seeing you again in the future.

10/10 Excellent

Catalina, Calumet City

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had an excellent stay for a quick trip to Chicago. The hotel is approximately 25 mins from ORD and 20 mins from MDW. It was the perfect location for the purpose of our stay. The property is a bit dated but the rooms were very clean and the service was polite and accessible!
Séjour de 2 nuits en mars 2024
Réponse de Terri B - General Manager le 13 mai 2024
Catalina,Thank you for taking the time to write a review of your recent stay with us at Atwell Suites. We appreciate all guest feedback and use it to improve the guest experience at the hotel. I am pleased to hear that you had a pleasant experience with the staff and enjoyed the cleanliness of the hotel! We look forward to seeing you again in the future!

10/10 Excellent

Angela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Atwell hotel is very Modern and new inside. We got the room with double queen beds and it was so spacious. There’s a sofa area that also turns into a sofa bed. Convenient location right by the airport.
Séjour de 1 nuit en mai 2024
Réponse de Terri B - General Manager le 13 mai 2024
Angela,Thank you for taking the time to write a review of your recent stay with us at Atwell Suites. We use feedback such as yours to continue to improve the guest experience at the hotel. I am delighted to hear that you enjoyed the modern look of the room! We look forward to seeing you again next time you are in Austin!

10/10 Excellent

Patricia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean! Beautiful and modern. Perfection.
Séjour de 1 nuit en mai 2024
Réponse de Terri B - General Manager le 13 mai 2024
Patricia,Thank you for taking the time to leave a review of your recent stay with us. We appreciate guest feedback and use it to continually improve the guest experience at the hotel. I am pleased to hear that you enjoyed your stay with us, we look forward to seeing you again the next time you are in Austin!

6/10 Satisfaisant

Erin

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Terri B - General Manager le 7 mai 2024
Erin,Thank you for taking the time to write a review of your recent stay with us at Atwell Suites. I would love to hear more about your stay. If you would like to discuss this your stay further please reach out to me at the hotel. We appreciate guest feedback and use it to continually improve the guest experience at our hotel. We look forward to seeing you again the next time you are in Austin.

10/10 Excellent

Ron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Short drive from AUS airport. Modern clean hotel. James at the front desk was great. Walked to Javi's Tex Mex. Excellent food and service.
Séjour de 1 nuit en mai 2024
Réponse de Terri B - General Manager le 6 mai 2024
Dear Ron,Thank you for taking the time to write a review of your recent stay with us! We appreciate guest feedback and use it to continually improve the guest experience at our hotel. I am pleased to hear that you enjoyed your stay with us. We look forward to seeing you again the next time you are in town!

8/10 Bien

Chrystal

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Terri B - General Manager le 1 mai 2024
Chrystal,Thank you for taking the time to review your recent stay with us. We appreciate guest feedback and use it to continually improve the guest experience at the hotel! I am pleased you enjoyed your stay with us! We look forward to seeing you again the next time you are in Austin!

10/10 Excellent

Arlene

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love the clean room. All that was missing was an iron and ironing board. We will stay there again.
Séjour de 2 nuits en avril 2024
Réponse de Terri B - General Manager le 24 avr. 2024
Arlene,Thank you so much for your review of your recent stay with us! We appreciate guest feedback and use it to continually improve the guest experience at our hotel!Also, I wanted to let you know irons and ironing boards are available upon request, however, we do have a steamer in every room on the bathroom side of the closet behind the safe. Thank you again for your review! We look forward to seeing you again the next time you are in Austin!

6/10 Satisfaisant

Steve

Séjour de 1 nuit en avril 2024
Réponse de Terri B - General Manager le 23 avr. 2024
Steve,Thank you for leaving a review of your recent stay at Atwell Suites! We appreciate guest feedback and use it to continually improve the guest experience at the hotel. I would love to talk more about your experience with us! We look forward to seeing you again in the future!

10/10 Excellent

Rickey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicely appointed and roomy new concept. Close to Austin airport.
Séjour de 1 nuit en avril 2024
Réponse de Terri B. General Manager le 11 avr. 2024
Rickey,Thank you for taking the time to write a review of your recent stay with us at Atwell Suites! We appreciate your feedback and use it to continue to improve the guest experience at the hotel!I am pleased to hear that you enjoyed your stay with us! I will share your feedback with the team!We look forward to seeing you again the next time you are in Austin!

10/10 Excellent

Ruben

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
I really enjoyed my room and how easy it was to navigate from there to the airport.
Séjour de 1 nuit en avril 2024
Réponse de Terri B - General Manager le 8 avr. 2024
Ruben,I am pleased to hear that you enjoyed your stay with us! We look forward to seeing you again the next time you are in Austin!

10/10 Excellent

Ethan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Terri B - General Manager le 8 avr. 2024
Ethan,Thank you for reviewing your stay with us at Atwell Suites Austin Airport! I am happy to hear that you enjoyed your stay with us! We look forward to seeing you again in the future!

10/10 Excellent

Tessla

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great. The staff were friendly and helpful. The room was modern and clean.
Séjour de 1 nuit en mars 2024
Réponse de Terri B - General Manager le 8 avr. 2024
Tessla,Thank you for taking the time to review your recent stay with us at Atwell Suites Austin Airport! I am pleased that you enjoyed your stay with us and that the staff was friendly and helpful!

10/10 Excellent

Matthew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel room was so well designed. The studio suite with two queens gave us plenty of space. Really liked having a fridge for cool drinks after a flight. 7-11, Starbucks and Dennys were all within close walking distance. The staff were also great. Linda did an incredible job coordinating an uber for a shuttle from the airport to the hotel. And she greeted me by name when I walked in. Excellent and friendly customer service.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 28 mars 2024
Dear Matthew,Thank you for taking the time to submit your review. We are delighted to hear you enjoyed your stay and we look forward to serving you you on your next visit to the Austin area. Safe travelsR. GonzalezGeneral Manager