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Avis sur Lakeway Resort & Spa

4 out of 5
Lakeway Resort & Spa
101 Lakeway Dr, Lakeway, TX

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 523 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 210 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 144 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 68 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 58 avis sur 1003." "

8,6/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Jean-Baptiste

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bel hôtel surplombant la rivière. Superbes piscines avec coin sans enfant;-) emplacement perdu mais restaurant sur place
Séjour de 1 nuit en avril 2019
Réponse de Shelby S., Superviseur Expériences Client le 1 mai 2019
Merci pour votre avis! S'il vous plaît restez avec nous à nouveau!

10/10 Excellent

Stewart

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff were friendly, it was very peaceful and quiet.
Séjour de 2 nuits en mai 2024
Réponse de Michaelle le 14 mai 2024
Thank you for your review. We are pleased to know that you enjoyed your experience with us. We look forward to seeing you again in the future.

6/10 Satisfaisant

Jovon

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Michaelle le 14 mai 2024
Thank you for your review. We apologize for not making your experience spectacular. We do our best to be above average and hope you will allow us an opportunity to give you a better experience in the future.

6/10 Satisfaisant

ELIANA, SCHERTZ

Voyage en famille
Les points forts : Propreté et personnel et service
For the price per night I paid, I was expecting much more. The resort needs updates. The shower handle was broken. When we checked out the pool from the second floor, didn’t really feel like going into it. It definitely needs some chlorine, the bottom looks green. We went to the restaurant for lunch at 3pm and there was “a buffet “ which was really leftovers from the breakfast. Not worth it the $25 dollars we paid per person. On our way out, the hallway smells marijuana. Someone on a room near us (our room number was 0650) was clearly smoking that. I alert the receptionist and a guy from maintenance we met at the elevator when we were leaving. One night was just ok, not worth it to go back. Ee
Séjour de 1 nuit en mai 2024
Réponse de Michaelle le 14 mai 2024
Thank you for your review. We apologize that we did not meet expectations. We do our best to provide an environment where our guests can enjoy and relax. We appreciate and value the feedback you have provided and hope you will allow us an opportunity to create a better experience for you in the future.

6/10 Satisfaisant

jose

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Old property, we try to get a drink in the bar and was close.
Séjour de 1 nuit en avril 2024
Réponse de Michaelle le 14 mai 2024
Thank you for your review, Jose. We apologize that you missed service at one of the bars. The front desk agents are available to assist with our hours of operation 24/7. When you visit in the future let us know. We are happy to assist. We look forward to seeing you again.

10/10 Excellent

Donny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Michaelle le 7 mai 2024
Thank you for leaving a great review for us, Donny. We are so glad to know you enjoyed your experience with us. We hope to see you again soon!

10/10 Excellent

Sunny

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was nice gentleman at the front of lobby was great. I didn’t feel very welcome from the front desk celebrating our wedding anniversary, and I bet put notes in the comments and acknowledged it.
Séjour de 1 nuit en mai 2024
Réponse de Michaelle le 6 mai 2024
Thank you for your review! We appreciate that you chose to celebrate with us and apologize for failing to recognize the occasion. We will make sure the front desk agents pay more attention to the guest notes so as not to miss future opportunities to welcome our guests and celebrate with them. We will give your appreciation to Elvis, our bell captain. We look forward to your return.

2/10 Horrible

Elizabeth

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room conditions are really bad. The bed head rest is worn out. The bathroom door painting is falling off. The bedroom curtains are stained. I have pictures of the room that doesn’t match with the expectations for a highly rated resort.
Séjour de 1 nuit en avril 2024
Réponse de Michaelle le 2 mai 2024
Thank you for your review, Elizabeth. We appreciate the feedback and the pictures that you have provided. We apologize for not meeting expectations. Your comments have been given to and are being addressed by the appropriate departments.

10/10 Excellent

jorge

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best resort at lake travis
Séjour de 1 nuit en avril 2024
Réponse de Michaelle le 1 mai 2024
Thank you for the great review! We are pleased to know you enjoyed your experience with us. We look forward to seeing you again when you return!

8/10 Bien

Kristie

Voyage en groupe
Les points forts : Personnel et service
Overall we had a great stay, but it was more about price and location than anything. The staff were very friendly and accommodating, so that was great! Rooms are outdated and there were obvious areas that were damaged from water. Carpet was very questionable/gross. Paid for a balcony but there’s rooms above you without a balcony that just open up to your balcony which is odd. Also no light on balcony so can’t use at night. Pool area is awesome but was disappointed as it was supposed to be temp controlled to 85 but definitely was not. Would recommend for someone not planning to spend a significant amount of time at the hotel but needing a place just outside of Austin to explore hill country.
Séjour de 3 nuits en avril 2024
Réponse de Debbie | Guest Services Supervisor le 29 avr. 2024
Thank you for your feedback, we are happy to hear you had a great stay. We appreciate your information as this will help us improve on areas of concern from our guests, We apologize for any inconvenience this may have caused during your stay.

10/10 Excellent

Henry

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very nice and convenient. It was a nice quiet get away. We would like o visit in the summer to see if the atmosphere changes.
Séjour de 2 nuits en avril 2024
Réponse de Michaelle le 27 avr. 2024
Thank you for your excellent review. We are pleased to know that you enjoyed your stay with us and look forward to seeing you again soon!

10/10 Excellent

Liliana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
💕
Séjour de 1 nuit en avril 2024
Réponse de Michaelle le 27 avr. 2024
Thank you for your review, Liliana! We are thrilled to know that you enjoyed your experience with us. We look forward to seeing you again.

10/10 Excellent

Liliana

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it!
Séjour de 2 nuits en mars 2024
Réponse de Michaelle le 27 avr. 2024
Thank you for leaving a great review, Liliana! We are so glad to know you loved your experience. We look forward to seeing you again soon!

2/10 Horrible

Askel

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I cannot recommend this hotel based on my poor service experience.
Séjour de 1 nuit en avril 2024
Réponse de Michaelle le 27 avr. 2024
Thank you for your review. We do our best to provide our guests with excellent customer service. We apologize for falling short during your visit. We hope you will consider visiting us again in the future to allow us an opportunity to provide you with a much better experience.

6/10 Satisfaisant

Stephanie

Les points forts : Propreté
Séjour de 3 nuits en avril 2024
Réponse de Michaelle le 27 avr. 2024
Thank you for your review, Stephanie! We hope you will be back to visit us again.

8/10 Bien

Steven

Voyage en famille
Les points forts : Propreté et équipements
Great location, great property, rooms need updating. Staff was not the nicest, but not bad... The pool area and the restaurant were great. I would stay here again.
Séjour de 1 nuit en avril 2024
Réponse de Michaelle le 15 avr. 2024
Thank you for your review. We are pleased to know you enjoyed most of your experience with us. We sincerely apologize that the staff did not provide you with excellent service. We appreciate that you took the time to let us know. We will address our team to ensure that when you come back we provide you with more welcoming, friendlier service.

10/10 Excellent

Salim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good place if looking for best family break !!!
Séjour de 2 nuits en avril 2024
Réponse de Michaelle le 15 avr. 2024
Thank you for your excellent review, Salim. We are happy to know that you and your family enjoyed your experience with us. We look forward to having you return in the future.

10/10 Excellent

Anita

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Serene, beautiful getaway on Lake Travis. Food and drinks were superb. Thank you
Séjour de 1 nuit en avril 2024
Réponse de Mgmt le 15 avr. 2024
Hi Anita! Thank you for this review! We are thrilled to hear that you enjoyed your visit with us!

10/10 Excellent

Skylar

Séjour de 1 nuit en mars 2024
Réponse de Michaelle le 1 mai 2024
Thank you for your review, Skylar! We look forward to seeing you again!

10/10 Excellent

Anna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a lake view balcony room. It was big with a long counter on the wall to store items. People were friendly, everything was clean. Seperate pools for adults and children. We definitely will go there again.
Séjour de 1 nuit en avril 2024
Réponse de Michaelle le 14 avr. 2024
Thank you for your review, Anna. We are so glad to know you enjoyed your room and experience with us. We do our best to provide our guests with great customer service and a clean environment to relax and enjoy. We look forward to seeing you again in the future!

8/10 Bien

Janet

Voyage en couple
Les points forts : Propreté et équipements
The view and pool areas make this destination.the lobby is nice but the rooms are not up to resort level quality, (cracks in bathroom wall, paint is tired) the dining room does not have the service one would expect for the prices.
Séjour de 1 nuit en avril 2024
Réponse de Michaelle le 14 avr. 2024
Thank you for your review, Janet. We appreciate your feedback and will forward your concerns to our restaurant and engineering teams to implement improvements with service, and in the appearance of our property. We hope you will be back to visit us again.

10/10 Excellent

Camila

Séjour de 2 nuits en avril 2024
Réponse de Michaelle le 14 avr. 2024
Hi Camila, Thank you for the 5 of 5 Review! We appreciate you choosing to stay with us and letting us know you enjoyed your experience. We look forward to seeing you again soon!

10/10 Excellent

Mario

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing vacacional place with amazing views a lot of things to do, wild life, very comforting.
Séjour de 2 nuits en avril 2024
Réponse de Mgmt le 11 avr. 2024
Thank you, Mario, for a wonderful review! We appreciate your lovely words :)

4/10 Médiocre

Andrea

Séjour de 2 nuits en mars 2024
Réponse de Michaelle le 4 avr. 2024
Thank you for your review. We do our best to provide our guests with a clean environment and great customer service. We apologize for falling short. We hope you will consider giving us another opportunity to provide a better experience in the future.

10/10 Excellent

Michael

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were exceptionally helpful and always had a smile! My family loves this place, and I'm sure we will continue to visit this wonderful and relaxing place for years to come!
Séjour de 1 nuit en mars 2024
Réponse de Michaelle le 3 avr. 2024
Thank you for coming back to visit and leaving a great review, Michael. We love hearing what our guests enjoy and why they return. We look forward to seeing you and your family next time!

10/10 Excellent

Jaymi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Michaelle le 3 avr. 2024
Thank you for the great review, Jaymi! We are pleased to know that you enjoyed your stay with us. We look forward to seeing you again soon!

8/10 Bien

Jonathan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All in all, Lakeway Resort is a beautiful place, despite the low level of Lake Travis. The property is laid out well & it has a good resort feel: laid back, plush, & something I think of when I hear of “yacht rock.” The only reason I don’t give it 5 stars is, in all my attempts to call, in booking my stay, as well as questions while in our room, no one ever answered the phone. I called 3 times prior to booking to ask questions & no one answered. Staying at the resort, I called the property front desk / operator from our room twice to ask questions about amenities, & no one answered.
Séjour de 1 nuit en mars 2024
Réponse de Michaelle le 2 avr. 2024
Thank you for your review, Jonathan. We apologize that no one answered when you tried reaching us by phone prior to and during your time with us. We appreciate you letting us know and will address your experience with the team. We are happy that you were able to enjoy your time with us over all and look forward to your return.

10/10 Excellent

elizabeth

Séjour de 1 nuit en mars 2024
Réponse de Michaelle le 27 avr. 2024
Thank you for your review, Elizabeth. We are so happy you enjoyed your time at the resort. We look forward to seeing you again in the future.

10/10 Excellent

Bryce

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic place!! Swim up bar, several pools, dining and bars onsite! Wonderful rooms, great staff!
Séjour de 1 nuit en mars 2024
Réponse de Michaelle le 1 avr. 2024
We are so happy you enjoyed your time with us, Bryce. Thank you for the wonderful review. We look forward to your next visit.

10/10 Excellent

rigoberto

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice place, with great views
Séjour de 1 nuit en mars 2024
Réponse de Michaelle le 14 avr. 2024
Thank you for your review. We are pleased to learn that you enjoyed your experience with us. We look forward to seeing you again!

10/10 Excellent

Sheila

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay was remarkable. The staff was kind, food was good, room was cozy and the view was breathtaking. Definitely will be returning soon!
Séjour de 2 nuits en mars 2024
Réponse de Michaelle le 1 avr. 2024
Thank you for giving us a wonderful review, Sheila. We are so pleased that you enjoyed your experience with us. We look forward to seeing you when you return.

10/10 Excellent

ANDREE

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great!
Séjour de 1 nuit en mars 2024
Réponse de Michaelle le 29 mars 2024
Thank you for the great review, Andree! We are so glad you enjoyed your stay with us. We look forward to seeing you again soon!

6/10 Satisfaisant

Michael

Séjour de 1 nuit en mars 2024
Réponse de Debbie | Guest Services Supervisor le 29 avr. 2024
Dear Michael, I'm sorry to hear that your recent experience with our business did not meet your expectations. We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced.

10/10 Excellent

Jeffrey

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Mgmt le 28 mars 2024
Jeffrey, thank you for the 5 stars! We are happy to know you enjoyed your stay.

2/10 Horrible

Tyran

Séjour de 2 nuits en mars 2024
Réponse de Michaelle le 14 avr. 2024
Thak you for your review. We do our best to ensure our guests have a clean friendly environment to enjoy a relaxing experience at the resort. We apologize for falling short. We hope you will consider allowing us an opportunity to provide you with a better experience in the future.

10/10 Excellent

karen

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great resort property and fantastic pool
Séjour de 1 nuit en mars 2024
Réponse de Michaelle le 26 mars 2024
Thank you for the great review, Karen. We are so glad you enjoyed your experience with us. Look forward to seeing you again soon!

8/10 Bien

Mie, KATY

Séjour de 2 nuits en mars 2024
Réponse de Michaelle le 14 avr. 2024
Thank you for leaving us a review, Mie. We are pleased that you enjoyed your time with us and look forward to seeing you again in the future.

8/10 Bien

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tranquil stay with the lake view balcony
Séjour de 2 nuits en mars 2024
Réponse de Michaelle le 18 mars 2024
Thank you for leaving us a review. We are pleased to know you enjoyed your experience with us. We hope you come back to visit for you next relaxing getaway.

4/10 Médiocre

Mayrem

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Michaelle le 26 mars 2024
Thank you for your review, Mayrem. We apologize that we did not meet expectations. We hope you will give us an opportunity to provide you with a better experience in the future.

10/10 Excellent

Madhavi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Michaelle le 18 mars 2024
Thank you for your 5-Star review. We are happy to know you enjoyed your stay and look forward to seeing you again.

4/10 Médiocre

Candice

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Michaelle le 17 mars 2024
Thank you for your review, Candice. We are sorry to hear that we did not meet your expectation. We do our best to provide our guests with a clean friendly environment to relax and enjoy. We hope you will allow us another opportunity to provide you with that experience in the future.

6/10 Satisfaisant

Jojus

Voyage en famille
Les points faibles : Propreté
Spots on the carpet. The bathroom was small. The pool is not big. My neighborhood pool is 5 times bigger. Pool is fine for very young kids. Overall the facility is clean with nice view. It was just a OK resort. I was not impressed. My kids were bored.
Séjour de 1 nuit en mars 2024
Réponse de Michaelle le 15 mars 2024
Thank you for your review. We apologize that we did not meet expectations. We strive to provide a clean friendly environment for our guests to relax and enjoy. We hope you will consider us in the future.

8/10 Bien

Raymond

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Michaelle le 15 mars 2024
Thank you for your review, Raymond. We are pleased to know you enjoyed your experience with us. We hope you will be back again soon!

10/10 Excellent

Doug Raymond

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Michaelle le 15 mars 2024
Thank you for the 5-Star Review! We as so glad you enjoyed your stay with us and look forward to seeing you again soon!

10/10 Excellent

Jarvis

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great stay.
Séjour de 1 nuit en mars 2024
Réponse de Michaelle le 15 mars 2024
Thank you for your review! We are so glad you had a great stay! We hope you will be back again to visit us soon!

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed at Lakeway for an event - enjoyed a beautiful room facing the water. Friendly and helpful staff. A great place to relax!
Séjour de 1 nuit en mars 2024
Réponse de Michaelle le 15 mars 2024
Thank you for the Five-Star Review! We are so happy you were able to relax and enjoy your time with us. We look forward to seeing you again!

4/10 Médiocre

KAMESHA

Séjour de 3 nuits en mars 2024
Réponse de Michaelle le 2 avr. 2024
Thank you for your review, Kamesha. We do our best to provide our guests with a wonderful experience. We apologize for falling short during your stay but hope you will allow us an opportunity in the future.

10/10 Excellent

Peggy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved everything.
Séjour de 1 nuit en février 2024
Réponse de Mgmt le 4 mars 2024
Peggy, thank you for this review! It makes us very happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future :)

8/10 Bien

Sherri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The resort only has one restaurant and one menu. No specials were offered. The food was excellent but staying there for several days, it became boring pretty quickly. Also, the pool bar wasn't open, even though the weather was wonderful. The staff was very nice and helpful. It's VERY VERY quiet there when I stayed (off season)
Séjour de 1 nuit en février 2024
Réponse de Mgmt le 4 mars 2024
Hi Sherri! Thank you for feedback. Input like yours is valuable to us in finding areas for improvement. It is wonderful though, to hear that our staff was so accommodating. We hope to see you back again for another visit.

8/10 Bien

Olabode

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Old but smells great ! Resort fee should be optional... not everyone will want to go to the resort ... but still you have to pay for it.
Séjour de 1 nuit en février 2024
Réponse de Michaelle le 26 févr. 2024
Thank you for your feedback. We appreciate your thoughts. Our resort fee includes the cost for parking as well as the amenities we offer to our guests on a daily basis. The scent we have in the lobby is a favorite. On your next visit come by the front desk for more information. Look forward to seeing you soon!