Façade de l’hébergement
Vérifier la disponibilité

Avis sur The Spencer Hotel

4 out of 5
The Spencer Hotel
9-17 Byron Avenue, Auckland

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 429 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 379 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 118 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 52 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 1004." "

8,6/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

FRANCOIS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
excellent hôtel. Superbement situé juste à côté d'une plage et de pleins de restos
Séjour de 1 nuit en février 2019
Réponse de Debbie Barnett, Guest Relations Manager le 4 mars 2019
Thank you for your review, we really appreciate your comments and hope you will visit us again in Takapuna, Kindest regards, Debbie Barnett, Guest Relations Manager

10/10 Excellent

marie, Dinard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel, Parfait
Très bon hotel. Nous avions un appartement séjour cuisine + chambre Excellent Superbe vue sur la Baie d'Auckland. Très belle piscine pour profiter du soleil et faire quelques longueurs

10/10 Excellent

Tracy

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My first choice when in Takapuna on business. Convenient location close to everything. Friendly staff and nice rooms
Séjour de 1 nuit en mars 2024
Réponse de Neharika le 19 mai 2024
Thank you so much Tracy. We really appreciate your feedback!

8/10 Bien

Neal

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Room was made up after our first night which was a bit disappointing.
Séjour de 2 nuits en mai 2024

8/10 Bien

Rhiannon

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
We loved the pool and spa. In our toilet back part kept filling up to much then it would over flow into the toilet. this kept waking me up every 30min-hour, thinking someone else was in our room. Due to kids being asleep didn’t want to ask for another room. The bed and pillows super comfy. Lady at reception was very professional and freindly.
Séjour de 1 nuit en mars 2024
Réponse de Jo-Anne le 2 avr. 2024
Hi Rhiannon. Thank you so much for your review! Apologies for any inconvenience caused by your toilet - we will attend to this asap! Despite that, I am so delighted that you had a great stay with us! We do hope to welcome you back again soon!

10/10 Excellent

Jaden

Voyage en couple
Les points forts : Personnel et service et équipements
Really enjoyed our stay, residents were lovely to talk to while having a spa and staff at reception was amazing and helpful.
Réponse de Jo-Anne le 24 mars 2024
Hi Jaden - thank you for your positive review! We are delighted that you had a great stay with us, and we look forward to welcoming you back again soon!

6/10 Satisfaisant

Katja

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked where it was..staff was lovely. The bed was very hard and the foyer could do with some air freshener. Otherwise cant complain.
Séjour de 1 nuit en mars 2024
Réponse de Jo-Anne le 24 mars 2024
Thank you for your review Katja! The staff will so appreciate this positive feedback! I am delighted that you had a great stay! We do hope to welcome you back again soon.

6/10 Satisfaisant

Jean

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Lovely staff and fantastic views from 10th floor and very clean pool and hot pool was lovely! Diwn side was drier in suite not working after swim so ended up with wet togs and towels and no restaurant open, no bar open and when we stay in a supposed hotel we expect not to be charged $35 fir room service every day on top of $270 nz per night. Reception floor needs revarnishing badly! We've stayed here before in 2020 but this would be our last stay unless refurbished.
Séjour de 3 nuits en mars 2024
Réponse de Jo-Anne le 24 mars 2024
Hi Jean, thank you for your review! I am delighted that you had a great stay with us! Our staff will appreciate this positive feedback. It is wonderful to hear you that enjoyed our views, our pool & spa! Sadly, our restaurant did not survive covid, we are working our way back to being a full-service hotel with restaurant and bar facilities onsite. Apologies for any inconvenience caused.

8/10 Bien

Sharon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A nice place to stay, staff are friendly and is close to the local shops, transport and beach.
Séjour de 3 nuits en février 2024
Réponse de Jo-Anne le 20 mars 2024
Hi Sharon, thank yo so much for your lovely review! We are delighted that you had a great stay with us. We look forward to welcoming you back again soon, kind regards

10/10 Excellent

Yong

Séjour de 8 nuits en février 2024
Réponse de Jo-Anne le 2 avr. 2024
Hi Yong - thank you for the great feedback! We are so pleased that you had a great stay with us. We look forward to welcoming you back again soon!

10/10 Excellent

Brendan

Séjour de 6 nuits en février 2024
Réponse de Jo-Anne le 24 mars 2024
Thank you Brendan for your great review! We look forward to welcoming you back again soon!

8/10 Bien

Kenneth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Although the property is becoming a little dated the stay was still a good option being close to close proximity to cafes restaurants and transport.
Séjour de 7 nuits en février 2024
Réponse de Jo-Anne le 28 févr. 2024
HI Kenneth! Thank you for your wonderful review. We are delighted that you had a great stay with us! We hope to welcome you back again soon!

10/10 Excellent

Julie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent location
Séjour de 8 nuits en février 2024
Réponse de Jo-Anne le 26 févr. 2024
Thank you for your wonderful review Julie! I am so delighted that you had a great stay with us! We look forward to welcoming you back again soon!

10/10 Excellent

Tracy

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My regular choice of accommodation when in Takapuna on business. Great location, friendly staff, and the rooms have everything I need
Séjour de 1 nuit en février 2024
Réponse de Jo-Anne le 26 févr. 2024
Thank you Tracy for your great review! We love this positive feedback - it's greatly appreciated! We look forward to welcoming you back again soon!

8/10 Bien

Robin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice staff
Séjour de 1 nuit en février 2024
Réponse de Neharika le 17 févr. 2024
Thanks for your feedback. We really appreciate it!!

8/10 Bien

kathryn

Voyage en couple
Les points forts : Propreté et équipements
The suite was good and had all we needed the front desk staff could of been more helpful with parking etc
Séjour de 6 nuits en janvier 2024
Réponse de Jo-Anne le 7 févr. 2024
Hi Kathryn, thank you for your wonderful review and for your feedback. We will ensure that our front desk staff continue to be helpful with parking considerations. We hope to welcome you back agin soon!

8/10 Bien

Tyson

Les points forts : Propreté, personnel et service, équipements
Great location. Hotel is a little dated.
Séjour de 1 nuit en décembre 2023
Réponse de Jo-Anne le 7 févr. 2024
Thank you for your 4 star rating Tyson! We look forward to welcoming you back again soon!

10/10 Excellent

Raksha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was located centrally with gorgeous views and facilities such as pool and spa. Me and my partner enjoyed our stay.
Réponse de Jo-Anne le 1 févr. 2024
Hi Raksha! Thank you so much for your wonderful review! I agree - our location is great and so central to the shops and the beach! I am delighted that you enjoyed the spa and the pool! We look forward to welcomng you back again soon!

10/10 Excellent

Peter

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Jo-Anne le 30 janv. 2024
Hi Peter! Thank you for your wonderful review! We look forward to welcoming you back again soon!

6/10 Satisfaisant

Ange

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Would not have known this was a VIP status hotel. Had to ask for perks, she then replied "it's just 2 drink vouchers" asked.if they were with the info.given & she replied no & went to get them. No room upgrade offered/mentioned. Beds were uncomfortable and rooms not serviced during 2 night stay. The pool is great for Summer and spa pool bigger than most. Nice view over the city from room. Also easy walk to array of dinning options. Bath room looked a little dated.
Séjour de 2 nuits en janvier 2024
Réponse de Jo-Anne le 30 janv. 2024
Hi Ange! Thank you so much for providing your review - this gives us good feddback on areas for us to improve. Our front desk staff are usually very on the ball with our upgrades / VIP's - we will get on top of this and ensure more training is done. I apologise for any inconvenience caused. Our rooms are serviced every 3rd day. I am so delighted that you enjoyed the pool and spa! And I agree, our views are spectacular! We do hope to welcome you back again soon!

8/10 Bien

Pru

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 2 nuits en janvier 2024
Réponse de Jo-Anne le 1 févr. 2024
Thank you Pru for your positive review! We are delighted that you had a wonderful stay!

10/10 Excellent

Brent

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
2 nights in Takapuna
Buis trip, always great to stay here, handy to everything I need, central yet far enough out to work for me
Séjour de 2 nuits en janvier 2024
Réponse de Jo-Anne le 26 janv. 2024
Hi Brent! Thank you so much for your review! We are so happy that you enjoyed your stay with us! We agree, we are so perfectly situated, central to everything! We look forward to welcoming you back again soon!

10/10 Excellent

Ralf

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Das Hotel ist sehr sauber und das Personal sehr zuvorkommend.
Séjour de 5 nuits en janvier 2024
Réponse de Jo-Anne le 25 janv. 2024
Hi Ralf, thank you so much for your positive review! We are so pleased that you had such a great stay with us! We look forward to welcoming you back again soon!

6/10 Satisfaisant

Megan

Voyage en famille avec de jeunes enfants
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Didn’t realise we weren’t getting our room serviced until every third day (we were only staying three days). Had to ask every day for milk and coffee. Also no one manning the desk so you have to ring or go back later. Location was great for walking to restaurants and shopping and beach which was great. Hubby happy as had a pod coffee in the room but again had to ask for more pods.
Séjour de 3 nuits en janvier 2024
Réponse de Jo-Anne le 21 janv. 2024
Hi Megan, thank you for your review! Yes, our rooms are only serviced every 3 days, sorry if this caused any inconvenience. So glad that hubby was happy with coffee machine and that you enjoyed the views and our location! We do hope to welcome you back again soon!

4/10 Médiocre

Kathryn

Les points faibles : Propreté, personnel et service, équipements
I have stayed at the Spencer Hotel a number of times last year and have the room to be of good quality and clean. This stay, however, was disappointing in terms of on arrival in my room finding an unclean bathroom. The plughole of the bath/shower was filled with hair from previous guests. Once I had removed most of this the plug was continually blocked while the shower was on. As well as this, the TV in the lounge was out of action showing a weak signal sign on the screen. There were a number of other issues withthe overall cleanliness and state of the room. Overall disappointing. I did receive an apology from the receptionist on check out though.
Séjour de 1 nuit en janvier 2024
Réponse de Jo-Anne le 23 janv. 2024
Hi Kathryn, Thank you for your review - your feeedback is so valuable to us. We pride ourselves in high standards of cleanliness so we will address the issues that you raised as a matter of urgency. I sincerely apologise for the poor experience. This feedback will used as learning curve for our House Keeping Team, and we will ensure that more training and supervision is given to ensure this doesn't happen again! We will endeavor to provide ongoing exceptional service and we hope to welcome you back again soon.

8/10 Bien

Brett, North Ryde

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The rooms at the Spencer are becoming dated. The paint on the roof in the shower was all flaky and falling off. Our room was not cleaned the entire stay. On day 3 we had to all and ask to replace our towels. We used to love staying here but I feel that may have been our last visit.
Séjour de 4 nuits en janvier 2024
Réponse de Jo-Anne le 18 janv. 2024
Hi Brett, thank you so much for your review and for providing feedback on your recent stay. We will investigate the paint as a matter of urgency. We service our rooms every 3rd day - we apologise if you were unaware of this. But you can certainly get fresh towels anytime you need! We hope that you give us a chance to rectify this expereince for you and we hope to welcome you back again soon!

8/10 Bien

Penelope

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Jo-Anne le 16 janv. 2024
Hi Penelope - thank you for your positive review! We appreciate the feedback! Kind regards,

8/10 Bien

Lisa

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Jo-Anne le 16 janv. 2024
Hi Lisa, thank you for your positive review - we appreciate the feedback! Kind regards,

6/10 Satisfaisant

Jane

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Jo-Anne le 16 janv. 2024
Thank you for your review Jane! We hope to welcome you back again, kind regards

10/10 Excellent

David

Séjour de 8 nuits en décembre 2023
Réponse de Jo-Anne le 21 janv. 2024
Thank you David for your great review - we hope to welcome you back again soon!

10/10 Excellent

Donna

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel,excellent location,walking distance to everything,beach,shops,dining.. Rooms have everything,amazing views.Gym equipment great and pool.
Séjour de 1 nuit en décembre 2023
Réponse de Jo-Anne le 16 janv. 2024
Hi Donna! We really appreciate your wonderful and positive review! We are delighted that you had a great stay with us and that you were happy with your room and our ameneties! We hope to welcome you back again soon, kind regards,

6/10 Satisfaisant

Wisam

Les points forts : Personnel et service
Les points faibles : Propreté
A bit of mildew in the bathroom needs better cleaning
Séjour de 1 nuit en décembre 2023
Réponse de Jo-Anne le 16 janv. 2024
HI Wisam, thank you for your review and for providing us with valuable feedback! We will address the mildew as a matter of urgency, kind regards

10/10 Excellent

derek

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Was quiet
Séjour de 2 nuits en décembre 2023
Réponse de Jo-Anne le 16 janv. 2024
Hi, thank you for your positive review Derek! We hope to welcome you back again soon!

8/10 Bien

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Jo-Anne le 16 janv. 2024
Hi Robert - thank you for your positive review - we apprecaite your feedback ! We hope to welcome you back again soon! Kind regards,

6/10 Satisfaisant

Samantha

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Great service but we had coffee in our tea and coffee box
Séjour de 2 nuits en décembre 2023
Réponse de Jo-Anne le 19 déc. 2023
Hi Samantha, Thank you for your review! We are so happy that you had a great stay with us. We look forward to seeing you again soon! Kind regards

8/10 Bien

Lee-Ann

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Spencer Hotel was quiet and with in walkable distance to shops and restaurants and the Bruce Mason Centre
Séjour de 1 nuit en décembre 2023
Réponse de Jo-Anne le 19 déc. 2023
Hi Lee-Ann, Thank you so much for you review. We are delighted that you had a wonderful stay with us.We look forward to welcoming you back again soon, 'Kind regards

10/10 Excellent

Tracy

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Jo-Anne le 10 déc. 2023
Thank you for your response Tracy, we are delighted that you had a great stay with us and look forward to welcoming you back again soon!

10/10 Excellent

Meredith

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great location to beach, playground and eateries. We had amazing view. Pool and spa were great. Only thing was dust on side cabinets. Would recommend. Lovely helpful staff
Réponse de Neharika le 17 févr. 2024
Thank you for your feedback. We really appreciate it!!

8/10 Bien

Jacqueline

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Last minute booking
It was a great stay
Séjour de 1 nuit en novembre 2023
Réponse de Jo-Anne le 5 déc. 2023
Hi Jacqueline, thank you so much for your positive review. We are dleighted that you had a wonderful stay with us and look forward to welcoming you back agaon soon!

8/10 Bien

Nishiyama

Séjour de 1 nuit en novembre 2023
Réponse de Jo-Anne le 16 janv. 2024
HI Nishiyama - thank you for your wonderful review! We are so glad that you had a great stay with us, kind regards

10/10 Excellent

juergen

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de Jo-Anne le 16 nov. 2023
Thank you for your review! We are so pleased that you had a great stay with us! We hope to welcome you back again soon!

10/10 Excellent

Per

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sweden
Nice hotel and pools
Séjour de 1 nuit en novembre 2023
Réponse de Neharika le 5 nov. 2023
Thank you for your feedback. We really appreciate it!!

8/10 Bien

Kay

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et personnel et service
We turned up at 1pm during the storm and they allowed us to check in early. Great service
Séjour de 1 nuit en octobre 2023
Réponse de Neharika le 5 nov. 2023
Thank you for your feedback. We really appreciate it!!

10/10 Excellent

Steve

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place , very spacious room
Séjour de 1 nuit en octobre 2023
Réponse de Jo-Anne le 1 nov. 2023
Hi Steve, thank you for your wonderful feedback! We look forward to welcoming you back again soon!

8/10 Bien

Paula

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely view and could walk everywhere
Séjour de 1 nuit en octobre 2023
Réponse de Jo-Anne le 29 oct. 2023
Hi Paula, thank you so much for your lovely review. We are so delighted that you had a great stay with us. We look forward to welcoming you back again soon!

10/10 Excellent

Tracy

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location close to the beach, shops, dining etc and only 15 minutes drive to the CBD (outside of peak traffic times!). Appreciate the friendly staff too
Séjour de 2 nuits en octobre 2023
Réponse de Jo-Anne le 17 oct. 2023
Hi Tracy! Thank you for your wonderful review. We are so pleased that you had great stay with us and enjoyed our location! Our staff are truly fantastic, and this feedback is greatly appreciated! We look forward to welcoming you back again soon.

8/10 Bien

Carol

Séjour de 1 nuit en octobre 2023
Réponse de Jo-Anne le 16 oct. 2023
Thank you for your review Carol! We appreciate your feedback and we are so pleased that you had a great stay with us - we look forward to welcoming you back again soon!

10/10 Excellent

Tracy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location - close to the beach, shops, bars, cafes, restaurants. Also close to the motorway and only 15 mins into the city
Séjour de 2 nuits en octobre 2023
Réponse de Jo-Anne le 11 oct. 2023
Hi Tracy! Thank you so much for your wonderful review! We are delighted that you had a great stay with us. Our hotel is very centrally located, and we are so pleased that you enjoyed our location! We look forward to welcoming you back again soon!

10/10 Excellent

Brent

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
a few nights in Auck
Great place to stay, nice if there was some room servicing, after 3 days would have expected, well located easy walk and heaps of eating options
Séjour de 3 nuits en octobre 2023
Réponse de Jo-Anne le 9 oct. 2023
HI Brent, thank you for your wonderful review. We are delighted that you had a great stay with us. The Hotel is very centrally located and we are pleased that you enjoyed the location! Looking forward to welcoming you back again soon!

8/10 Bien

Moana, Mount Maunganui

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was cozy and clean. Nice having a later check out time of 11am. Will definitely stay again 😃
Séjour de 1 nuit en octobre 2023
Réponse de Jo-Anne le 8 oct. 2023
Hi Moana, thank you so much for your review! We are so delighted that you had a wonderful stay with us! We look forward to welcoming you back again soon!