Avis
8,6
Excellent
8,8/10
Propreté
8,8/10
Personnel et service
8,4/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
23 févr. 2024
Séjour de 1 nuit en février 2024
Réponse de Ajay - Duty Manager le 23 mars 2024
Hello Serge,Thank you for choosing to stay with us and we sincerely appreciate your feedback, it gives us an opportunity to improve and better our product & services.Hoping to host you again during your next visit to Auckland !Warm Regards,
6/10 Satisfaisant
Voyageur vérifié
20 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en janvier 2024
Réponse de Yagik Mohan le 22 janv. 2024
Dear Guest, Thank you so much for choosing to stay with us and for your valuable feedback. I would like to apologize for the inconvenience caused due to the noise and the bed. We value your feedback and the concerned teams have been advised of the same. We hope to see you again soon based on your overall experience. Regards, Yagik Mohan, Head of Rooms
8/10 Bien
Voyageur vérifié
14 nov. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Très bien
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de Front-Office Team le 20 nov. 2023
Thank you for staying with us and we appreciate your feedback
10/10 Excellent
Patricia
8 août 2023
Patricia
Séjour de 1 nuit en juillet 2023
Réponse de Eddy le 10 août 2023
Dear Patricia,Thank you for your 10 out 10 rating and we are thrilled that you had an excellent stay.We look forward to seeing you again in the near future.Eddy & team
6/10 Satisfaisant
Sylvain
Voyage en famille
26 mars 2023
Les points faibles : Personnel et service
Hotel Naumi Deception totale.
Sylvain
Séjour de 1 nuit en mars 2023
8/10 Bien
GENE
15 févr. 2023
GENE
Séjour de 1 nuit en février 2023
6/10 Satisfaisant
Daniel
4 nov. 2022
Daniel
8/10 Bien
Jean-Pierre
Voyage d’affaires
25 oct. 2022
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Jean-Pierre
Séjour de 3 nuits en octobre 2022
6/10 Satisfaisant
Voyageur vérifié
Voyage en couple
29 mars 2020
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mars 2020
Réponse de Steven le 11 avr. 2020
Thank you for your review of Naumi Hotel Auckland!
It seems we may not have hit the mark during you stay with us. Whilst we hope we can welcome you back in the future, feel free to reach out if you have any feedback you would like to provide.
Regards
Steven Stanley
Duty Manager
10/10 Excellent
Pamela
Voyage en famille
9 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pamela
Séjour de 1 nuit en mars 2020
Réponse de Steven le 11 avr. 2020
Thank you for your review of Naumi Hotel Auckland!
We hope to welcome you back in the future, but feel free to reach out if you have any feedback you would like to provide.
Regards
Steven Stanley
Duty Manager
8/10 Bien
Voyageur vérifié
3 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bien
Voyageur vérifié
Séjour de 1 nuit en février 2020
Réponse de Steven le 23 avr. 2020
Dear Anonymous,
Thank you for your great review of the Naumi Hotel Auckland Airport!
We also think we are the ideal place to relax and unwind or 'gear up' for another flight in between stops, so I am very glad you enjoyed your time with us.
Hope we get the chance to impress you again in the future.
Kind regards
Steven Stanley
Duty Manager
10/10 Excellent
Laurent, Antony
Voyage en couple
19 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laurent
Séjour de 1 nuit en décembre 2019
10/10 Excellent
Fabrizio
18 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabrizio
Séjour de 1 nuit en novembre 2019
Réponse de Joseph le 27 nov. 2019
Dear Fabrizio,
Thank you for taking the time to share your honest feedback. It was a pleasure to welcome you and we thank you for sharing the love!
The warmth of your rating is a total delight. We'll be thrilled to have you back soon.
Kind regards,
Joseph Alexander
Duty Manager
2/10 Horrible
Prasannakumar
28 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Prasannakumar
Séjour de 1 nuit en mai 2024
Réponse de David le 28 mai 2024
Dear Prasanna Kumar Thanks for your feedback, we have learnt that you may not be happy with our parking charge. We understand it is not always being pleasant to be charged while you have stayed with us as an in house guest, however, this parking charge is used to subsidize the maintenance cost on our carpark facilities, monitor cameras, toll machines etc. We appreciate your support and understanding at this point. Please let us know if anything else we can help to make your next stay more enjoyable, we are looking forward to seeing you next time.Kind RegardsDavid ZhuFront Office Manager
8/10 Bien
Toni
Voyage d’affaires, Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements
Toni
Séjour de 4 nuits en mai 2024
Réponse de David le 28 mai 2024
Dear Toni Thanks for your feedback, we glad you enjoyed staying with us and mentioned our friendly staff, please let us know if anything I can help with to make sure your next stay is more enjoyable. We are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager
10/10 Excellent
Robyn
Voyage en couple
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robyn
Séjour de 1 nuit en mai 2024
Réponse de David le 26 mai 2024
Dear RobynWe greatly appreciate your comments in favor of our EV facility, also the decorations in our room may not meeting your expectations at this stage, I will forward your comments to our Management. Please let us know if anything else we can help with to make your next stay more enjoyable and memorable. We are looking forward to seeing you again. Kind RegardsDavid ZhuFront Office Manager
10/10 Excellent
Nitesh
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nitesh
Séjour de 1 nuit en mai 2024
Réponse de David le 23 mai 2024
Dear NiteshThanks for your warm comments, we will forward your comments to our team and management, we strive for the best of our servicing and products, please let us know if you have any plan to revisit us, we will make sure your next stay is even better accommodating. We are looking forward to seeing you next time.Kind RegardsDavid ZhuFront Office Manager
10/10 Excellent
Murray
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Murray
Séjour de 1 nuit en mai 2024
Réponse de David le 28 mai 2024
Dear Murray Thank you for your feedback, please let me know if you have any plans to revisit us, we will make sure you have a wonderful stay with us again in the near future, we are looking forward to seeing you.Kind RegardsDavid ZhuFront Office Manager
8/10 Bien
Terence
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terence
Séjour de 1 nuit en mai 2024
Réponse de David le 19 mai 2024
Dear TerenceWe greatly appreciate your comments, it is very encouraging to hear you prefer staying with us than other competitor hotel, we will share your feedback with our team and Management, we will be noticed by your preferred choice is to have an open balcony so you can enjoy the garden view and fresh air. Please let us know if you have more inquiries, we are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager
8/10 Bien
Sayyed
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sayyed
Séjour de 1 nuit en mai 2024
Réponse de David le 17 mai 2024
Dear Sayyed Thanks for your kind comment, we understand you had enjoyed your stay, please let us know if anything else we can do better to make your next stay more enjoyable. You are more than welcome to contact me via my email david.zhu@naumihotels.comWe are looking forward to seeing you next time.Kind RegardsDavid ZhuFront Office Manager
10/10 Excellent
Jaakaran
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jaakaran
Séjour de 1 nuit en mai 2024
Réponse de David le 19 mai 2024
Dear Jaakaran Kia Ord, hope this email finds you well, we greatly appreciate your kind comments and glad you enjoy staying with us. We strive for the best of services and products to be delivered to our invaluable guests as always. Please let us know if anything else we can help with and I am looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager
10/10 Excellent
Anne
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anne
Séjour de 1 nuit en avril 2024
Réponse de David le 14 mai 2024
Dear AnneThanks for your feedback, the pharmacy next door also offer courier services. Please let me know if you would like to book with us again, we will make sure you do enjoy the lowest rate for the room as always.Kind RegardsDavid ZhuFront Office Manager
8/10 Bien
Rob
14 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Rob
Séjour de 1 nuit en mai 2024
Réponse de David le 17 mai 2024
Dear Rob Thanks for your kind feedback, we are glad you had mostly enjoyed your stay, Please let us know more details about your stay experience, we are looking forward to seeing you in the near future,Kind RegardsDavid ZhuFront Offce Manager
8/10 Bien
Peyami
14 mai 2024
Les points forts : Propreté et personnel et service
Peyami
Séjour de 1 nuit en mars 2024
Réponse de David le 14 mai 2024
Dear PayamiThank you for your comments, your satisfaction is our best goal of running this hotel, please let us know if you have anything else for us to improve in order to make sure your next stay is more enjoyable, we are looking forward to hearing from you.Kind RegardsDavid ZhuFront Office Manager
8/10 Bien
Julie
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julie
Séjour de 2 nuits en mai 2024
Réponse de David le 14 mai 2024
Dear Julie Thanks for your kind comments, we glad to share with you that our in house restaurant was just renamed called Luna now, we specialize in offering the Asian Cuisine, please feel free to contact us for the booking and we are looking forward to seeing you in the near future. Kind RegardsDavid ZhuFront Office Manager
8/10 Bien
Rith
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rith
Séjour de 1 nuit en mai 2024
Réponse de David le 12 mai 2024
Dear Rith Thanks for your feedback, we greatly appreciate your warm comments, we will share it with our team and Management. Please let us know if anything else we can help with. We are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager
8/10 Bien
Juanita
11 mai 2024
Les points forts : Propreté et personnel et service
Juanita
Séjour de 1 nuit en avril 2024
Réponse de David le 12 mai 2024
Dear Juanita Thanks for your feedback, we greatly appreciate your warm comments, we will share it with our team and Management. Please let us know if anything else we can help with. We are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager
8/10 Bien
Lisa
Voyage en famille
11 mai 2024
Les points forts : Propreté et personnel et service
Lisa
Séjour de 1 nuit en mai 2024
Réponse de David le 12 mai 2024
Dear LisaWe greatly appreciate your warm feedback, we have shared your warm comments with our team and Management, please let us know if anything else we can help with to make your next stay more enjoyable and memorable. We are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager
8/10 Bien
Natasha
Voyage en famille
10 mai 2024
Les points forts : Équipements
Natasha
Séjour de 1 nuit en mai 2024
Réponse de David le 12 mai 2024
Dear NatashaWe greatly appreciate your warm feedback, we have shared your warm comments with our team and Management, please let us know if anything else we can help with to make your next stay more enjoyable and memorable. We are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager
4/10 Médiocre
Homayoun, Houston
Voyage en famille
9 mai 2024
Homayoun
Séjour de 1 nuit en mai 2024
Réponse de David le 9 mai 2024
Dear HomayounWe greatly appreciate your kind comments, we have reviewed your feedback and share it with our related team and Management, we sincerely apologize for the inconvenience caused and the frustration it may have brought to you. Please let us know when you are planning to come back to us and we have an opportunity to serve you with the exceptional stay again. Kind RegardsDavid ZhuFront Office Manager
10/10 Excellent
Erica
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Erica
Séjour de 1 nuit en mai 2024
Réponse de David le 13 mai 2024
Dear EricaThanks for leaving us such a wonderful review, we greatly appreciate your comments and will forward you warm words to our team and Management. Please let us know if anything else we can make your next stay more desirable and memorable. We are looking forward to see you soon again.Kind RegardsDavid ZhuFront Office Manager
10/10 Excellent
jeffrey
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jeffrey
Séjour de 4 nuits en mai 2024
Réponse de David le 8 mai 2024
Dear Jeffrey We greatly appreciate your warm comments, please let us know if anything can do to make your next stay more enjoyable. We are looking forward to seeing you next time.Kind RegardsDavid ZhuFront Office Manager
10/10 Excellent
Violet
6 mai 2024
Violet
Séjour de 2 nuits en mai 2024
Réponse de David le 28 mai 2024
Dear Violet Thank you for offering us the highest score in regard of your recent stay with us, please let us know if anything we can do to make your stay better, we are looking forward to seeing you next time. We are always here to assist guests. Kind RegardsDavid ZhuFront Office Manager
6/10 Satisfaisant
Toni
Voyage en couple
6 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Toni
Séjour de 4 nuits en mai 2024
Réponse de David le 6 mai 2024
Dear ToniThanks for leaving us such warm comments, we always welcome any feedback or constructive insights from our guests, Please let us know if anything we can do to make your next stay more enjoyable and memorable. We are looking forward to seeing you next time.Kind RegardsDavid ZhuFront Office Manage
6/10 Satisfaisant
Des
Voyage en famille
5 mai 2024
Les points forts : Propreté
Des
Séjour de 1 nuit en mai 2024
Réponse de David le 6 mai 2024
Dear Des Thanks for you warm comment, we will review it and share it with our team, we welcome and feel grateful to receive any constructive insights from our guests. In regarding of the bed, with pass your concern to our Management.Please let us know if anything else we can help with, we are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager
10/10 Excellent
Mark, Brisbane
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en avril 2024
Réponse de David le 6 mai 2024
Dear Mark Thanks for you warm comment, we will review it and share it with our team, we welcome and feel grateful to receive any constructive insights from our guests. Please let us know if anything else we can help with, we are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager
8/10 Bien
Kirsty
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kirsty
Séjour de 1 nuit en mai 2024
Réponse de David le 6 mai 2024
Dear Kirsty Thanks for you warm comment, we will review it and share it with our team, we feel grateful once we have received any constructive insights from our guests. Please let us know if anything else we can help with, we are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager
10/10 Excellent
Nadie
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nadie
Séjour de 1 nuit en avril 2024
Réponse de David le 2 mai 2024
Dear Nadie We appreciate your warm comments and we are looking forward to seeing you in June, please let us know if anything else we can help with your booking.Kind RegardsDavid ZhuFront Office Manager
8/10 Bien
Natasha
1 mai 2024
Natasha
Séjour de 1 nuit en avril 2024
Réponse de David le 1 mai 2024
Dear Natasha We greatly appreciate your warm comment, please let us know if anything else we can help with for your next stay, we are looking forward to seeing you next time.Kind RegardsDavid ZhuFront Office Manager
10/10 Excellent
Jona
30 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Jona
Séjour de 1 nuit en avril 2024
Réponse de David le 30 avr. 2024
Dear Jona We greatly appreciate your kind comments, we are looking forward to seeing you again, please let us know if anything else we can help with.Kind RegardsDavid ZhuFront Office Manager
10/10 Excellent
Neil
29 avr. 2024
Neil
Séjour de 2 nuits en avril 2024
Réponse de David le 30 avr. 2024
Hi, Neil Thanks for your kind comments, we look forward to seeing you next time.Kind RegardsDavid ZhuFront Office Manager
10/10 Excellent
Kris
28 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Kris
Séjour de 1 nuit en mars 2024
Réponse de David le 29 avr. 2024
Dear Kris Thanks for your comments, we greatly appreciate your feedback, we are looking forward to seeing you next time.Kind regardsDavid ZhuFront Office Manager
10/10 Excellent
Carmeila
Voyage en couple
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carmeila
Séjour de 1 nuit en avril 2024
Réponse de David le 25 avr. 2024
Dear Carmeila We greatly appreciate your feedback, we are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager
10/10 Excellent
Alastair
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alastair
Séjour de 1 nuit en avril 2024
Réponse de David le 23 avr. 2024
Dear Alastair Thanks for your feedback, we are grateful you enjoyed the technology we embraced, please feel free to check with us next time if anything else we can help you at reception, our receptionists are always enthusiastic to assist guests to use our new technology at anytime.Kind regards David Front Office Manager
6/10 Satisfaisant
Sheila
Voyage en couple
21 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Sheila
Séjour de 1 nuit en avril 2024
Réponse de Ajay - Duty Manager le 21 avr. 2024
Hello Sheila,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to hear that you liked our hotel.Please accept our humble apologies for the inconvenience with your experience with our staff, providing a unique customer service experience to our guests has always been an uncompromising objective of ours, this will be further discussed with the respective staff and the required course of action would be initiated to prevent such occurrences from happening again!We hope to provide you with even better service next time you choose to stay with us and exceed your expectations!
6/10 Satisfaisant
Vincent
20 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Vincent
Séjour de 2 nuits en avril 2024
Réponse de Ajay - Duty Manager le 21 avr. 2024
Hello Vincent,Thank you for staying with us and we sincerely appreciate your feedback - it's an opportunity for us to better our product & services.Please accept our humble apologies for the inconvenience caused with your experience including the road sound - being an airport hotel we are surrounded by roads from all corners; however, we would have certainly assisted you by allocating you a different room had you approached us upon arrival. Wishing to host you again during your next visit to Auckland and provide you with an enhanced experience!
6/10 Satisfaisant
Susanna
20 avr. 2024
Susanna
Séjour de 1 nuit en avril 2024
Réponse de David le 10 mai 2024
Dear Susanna Thank you for your feedback, we would like to hear more about your staying experience. Please feel free to contact me via either email david.zhu@naumihotels.com or my contact number 021896486. We are looking forward to seeing you in the near future. Kind RegardsDavid ZhuFront Office Manager
10/10 Excellent
Azad
Voyage d’affaires
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Azad
Séjour de 1 nuit en avril 2024
Réponse de Ajay - Duty Manager le 21 avr. 2024
Hello Azad,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to hear that you enjoyed our product & services, hoping your stay was a memorable one.Looking forward to hosting you again during your next visit to Auckland!
8/10 Bien
Stephen
Voyage d’affaires
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephen
Séjour de 1 nuit en avril 2024
Réponse de Ajay - Duty Manager le 21 avr. 2024
Hello Stephen,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to hear that you enjoyed our services and our proximity to the hotel was pretty useful to you, hoping your stay was a memorable one.Wishing to host you again during your next visit to Auckland!
10/10 Excellent
Te Aomihia
Voyage en famille
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Te Aomihia
Séjour de 1 nuit en mars 2024
Réponse de Ajay - Duty Manager le 21 avr. 2024
Hello Te Aomihia,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to hear that you enjoyed our product & services, hoping your stay was a memorable one.Wishing to host you again during your next visit to Auckland!